Cyprus Airways

Flying with the colours of the olive branch and the iconic mouflon on the tail, Cyprus Airways serves as the flag carrier of the beautiful island nation of Cyprus. Revitalized to bring a fresh perspective to Mediterranean travel, the airline connects Europe and the Middle East with genuine Cypriot hospitality. Whether you are travelling for business or leisure, this carrier focuses on punctuality and comfort, making the journey as pleasant as the destination itself. It stands as a proud ambassador of Cyprus, welcoming passengers with a commitment to safety and service excellence.

Cyprus Airways has positioned itself as a boutique airline that emphasizes a quality experience at competitive prices. Operating a modern and eco-friendly fleet, primarily consisting of Airbus A320 and the highly efficient Airbus A220 aircraft, the company strives to reduce its environmental footprint while maximizing passenger comfort. The cabins are designed to offer a relaxing atmosphere, reflecting the serene nature of the island they call home.

Strategically located at the crossroads of three continents, the airline serves as a vital bridge facilitating travel and trade. For travelers from the Gulf region, the carrier offers direct and convenient connections, such as the popular route from Dubai to Larnaca. The airline offers different fare categories to suit various travel needs, ranging from basic fares for the budget-conscious to more flexible options that include baggage and seat selection.

Safety and reliability are the cornerstones of their operations. Adhering to strict European Aviation Safety Agency (EASA) standards, Cyprus Airways maintains a rigorous maintenance schedule and crew training program. Their commitment to excellence has not gone unnoticed, as the airline continues to expand its network and improve its on-board services to ensure every guest arrives with a smile.

Travelers in the United Arab Emirates can easily manage their journey with Cyprus Airways through the airline's digital channels and international support center. While there is no dedicated standalone city office in Dubai, passengers can access assistance for reservations, baggage queries, and flight changes directly via the official helpline or email.

Official Website

For the most up-to-date flight schedules, online check-in, and ticket management, visit the official website:

• Website: www.cyprusairways.com

Contact Information

If you need to speak with a representative regarding your flight from the UAE, you can use the following contact details. Please note that international calling rates may apply.

• Customer Service (International): +357 24 00 00 53
• Email Support: callcenter@cyprusairways.com
• Group Bookings: groups@cyprusairways.com
• Operating Hours: Daily, 07:30 – 23:00 (Cyprus Local Time)

Social Media

Stay connected and check for the latest updates or travel advisories through their official social media channels:

• Facebook: facebook.com/cyprusairways
• Instagram: instagram.com/cyprusairways
• LinkedIn: linkedin.com/company/cyprus-airways

Local Presence in the UAE

While Cyprus Airways does not maintain a permanent walk-in city office in the UAE, support is available at the airport during flight operations.

• Airport Counters: Available at Dubai International Airport (DXB) in the departure terminal. Counters typically open 3 hours before the scheduled departure time for check-in and immediate assistance.

Preparing for your journey with Cyprus Airways involves understanding the baggage allowance to ensure a smooth airport experience. Whether you are traveling on the popular route from Dubai to Larnaca or exploring other destinations, the airline offers flexible options tailored to different fare types to suit your travel needs.

Carry-on Baggage is designed to keep your essentials close at hand. Generally, passengers are entitled to one piece of cabin luggage with a maximum weight of 10 kg. The dimensions for this bag must not exceed 55 x 40 x 20 cm, including wheels and handles. Additionally, you may usually bring a small personal item, such as a handbag, laptop bag, or backpack, which should fit comfortably under the seat in front of you.

For Checked Baggage, the allowance varies significantly by fare class. Travelers booking "Basic" fares might find that checked bags are not included, perfect for short trips. Standard Economy tickets typically include one piece of luggage weighing up to 23 kg. Passengers flying in Business Class generally enjoy a more generous allowance, often permitting two pieces of checked luggage. Always verify the specific allowance printed on your ticket confirmation.

If you plan to bring more than the standard allowance, Excess Baggage fees will apply. It is highly recommended to purchase additional baggage weight or extra pieces online via the Cyprus Airways website prior to your flight, as fees charged at the airport check-in counters are typically higher.

Travelers with Special Items such as sports equipment or musical instruments can also be accommodated. Golf bags, diving gear, and bicycles are generally accepted for transportation in the hold, subject to specific fees and packaging requirements. Small musical instruments may be carried in the cabin if they fit within the carry-on dimensions, while larger instruments may require booking an extra seat or checking them as special cargo.

Strict rules apply to Restricted and Prohibited Items. For safety reasons, items such as explosives, flammable liquids, and sharp objects are forbidden in the cabin. Notably, loose lithium batteries and power banks must be packed in your carry-on luggage and are strictly prohibited in checked bags due to fire safety regulations.

To ensure a stress-free departure, consider these packing tips: weigh your luggage at home to avoid last-minute repacking, and ensure all liquids in your carry-on are in containers of 100ml or less, stored in a clear, resealable plastic bag. Finally, always attach a tag with your name and contact information to every piece of checked luggage.

Traveling with Pets

Cyprus Airways understands that pets are part of the family and strives to make their journey as comfortable as possible. The airline allows passengers to transport cats and dogs either in the passenger cabin or in the aircraft hold, depending on the animal's size and weight. It is essential to book this service in advance, as there is a limit on the number of pets allowed on each flight.

Transport Options

Depending on the size of your furry friend and the destination, you can choose from the following transport methods:

In Cabin (Carry-on)

• Carrier Dimensions: The container must not exceed 45 x 35 x 20 cm and should be a soft-sided, leak-proof bag.
• Weight Limit: The total weight of the pet and the carrier must not exceed 8 kg.
• Allowed Animals: Only cats and dogs are permitted in the cabin.
• Placement: The carrier must be stowed under the seat in front of you for the duration of the flight.
• Limit: Typically restricted to one pet container per passenger.

In Cargo Hold (Checked Baggage)

• Container Requirements: rigid, IATA-compliant travel crates with a secure locking mechanism and adequate ventilation.
• Comfort: The crate must be large enough for the animal to stand naturally, turn around, and lie down comfortably.
• Weight and Size: Used for animals exceeding the 8 kg cabin limit; specific aircraft hold dimensions apply.
• Temperature: Transport may be restricted during extreme weather conditions to ensure animal safety.

As Cargo

• Requirement: Mandatory for very large animals or when traveling to countries with strict import regulations (e.g., UK).
• Booking: Must be arranged through the cargo department or a freight forwarder separate from your passenger ticket.
• Handling: Animals travel in a dedicated, climate-controlled section of the cargo hold.

Required Documentation

To ensure a smooth check-in process, ensure you have the following documents ready:

• Pet Passport: A valid EU pet passport or equivalent official identification.
• Microchip: The animal must be identified with a microchip.
• Vaccination Record: Proof of valid rabies vaccination (administered at least 21 days before travel).
• Health Certificate: A clinical examination by a veterinarian shortly before the flight indicating the animal is fit to travel.
• Destination Documents: Any specific import permits or certificates required by the destination country, such as the United Arab Emirates.

Service Costs

Fees for pet travel are charged per direction and vary based on the transport method:

• In-Cabin (PETC): Approximately €50 - €70 per flight segment.
• Cargo Hold (AVIH): Fees generally range from €80 to €150 depending on the weight and size of the crate.
• Cargo Shipment: Rates are calculated based on volumetric weight and current cargo tariffs.

Preparation Tips

Preparing your pet beforehand can significantly reduce travel stress:

• Acclimatization: Let your pet get used to the carrier or crate several days or weeks before the flight.
• Feeding: Avoid feeding your pet a large meal 4-6 hours before departure to prevent motion sickness.
• Hydration: Ensure the animal is well-hydrated but offer water in moderation right before the flight.
• Comfort Items: Place a familiar blanket or toy inside the crate to provide a sense of security.

Restrictions

For the safety of the animals, certain restrictions apply:

• Prohibited Breeds: Brachycephalic (snub-nosed) cats and dogs (e.g., Pugs, Bulldogs, Persian cats) are often restricted from the cargo hold due to respiratory risks.
• Age Limit: Pets must typically be at least 12 weeks old (sometimes older depending on vaccination rules) to travel.
• Health Condition: Pregnant animals or those in poor health may be refused transport.
• Service Animals: Recognized guide and assistance dogs may travel in the cabin free of charge, subject to specific documentation.

Important: Airline policies and international regulations can change. We strongly recommend contacting Cyprus Airways customer support directly before booking your flight, especially when traveling from destinations like Dubai, to confirm current requirements and availability.

Cyprus Airways Loyalty & Rewards

Currently, Cyprus Airways has moved away from traditional legacy frequent flyer programs with complex mileage calculations. Instead, the airline has adopted a modern, customer-centric approach that rewards travelers with instant benefits through its structured Fare Families. While a new digital rewards ecosystem is in development to offer broader lifestyle benefits, passengers today can access "elite-style" perks—such as lounge access and priority services—simply by choosing the corresponding fare class for their journey.

Service Tiers & Fare Families

Rather than waiting to earn status after dozens of flights, travelers can enjoy tier-like benefits on every trip by selecting one of the airline's tailored fare bundles. These "tiers" allow you to pay only for the services you need.

• Economy Basic: The entry-level option designed for the budget-conscious traveler. This tier offers the lowest fare and includes a generous 10kg cabin bag and a personal item, but excludes checked baggage and seat selection.
• Economy Flex: The most popular "middle tier" for leisure and business travelers. Benefits include a 23kg checked bag, free seat selection (standard seats), and greater ticket flexibility (changes permitted without penalty fees, only fare difference applies).
• Business Flex: The premium tier offering top-level privileges. Passengers enjoy two checked bags (up to 32kg each), priority check-in, Fast Track security access, and exclusive entry to airport business lounges. Onboard, this tier includes a complimentary meal and a guaranteed empty middle seat (or spacious seating depending on aircraft configuration) for maximum comfort.

Earning & Redeeming Value

Because there is no traditional "miles" currency to collect and expire, the value is delivered immediately at the time of booking:

• Immediate Rewards: Instead of saving points for a future upgrade, you can secure "Business Class" perks instantly by booking the Business Flex fare.
• Corporate & Group Benefits: Regular corporate travelers and large groups can access tailored pricing and flexibility through the airline's sales department, functioning similarly to a corporate loyalty agreement.
• Promotional Draws: The airline frequently runs "Fly for Free" campaigns and seasonal raffles for direct bookers, offering chances to win free flights and holiday packages.

Partner Network

Cyprus Airways operates as an independent boutique carrier and is not currently a member of a major global airline alliance (such as Star Alliance or Oneworld). However, it maintains interline agreements with various international carriers to facilitate seamless connections for passengers traveling beyond its direct network.

How to Access Benefits

There is no complicated registration form or membership number to remember. To enjoy the perks of the "Elite" tiers:

• Book Directly: Visit the official website or your preferred travel agent.
• Select Your Tier: Choose Economy Flex for standard inclusive travel or Business Flex for the full VIP experience.
• Enjoy Instantly: Your benefits, such as lounge access and extra baggage, are automatically linked to your boarding pass.

Onboard Experience & Service Classes

Flying with Cyprus Airways is designed to be a relaxing Mediterranean experience from the moment you step on board. The airline operates a modern fleet, including the spacious Airbus A220, which is celebrated for its wider seats, larger windows, and quieter cabin. Whether you are traveling on a short hop or a longer route like the connection from Dubai to Larnaca, the carrier focuses on providing genuine hospitality and comfort tailored to your needs.

Service Classes

The airline offers a simplified yet effective two-class system that aligns with its "Fare Family" structure, allowing passengers to choose the level of luxury and flexibility that suits their journey.

Economy Class

Economy Class is designed for value without compromising on comfort. The cabin features modern, ergonomic leather seats with generous legroom, particularly on the newer aircraft in the fleet.

• Standard Economy: Perfect for travelers who prefer to travel light. This service focuses on the essentials, getting you to your destination safely and comfortably.
• Flex Options: Passengers opting for flexible fares enjoy additional perks such as included checked baggage and complimentary seat selection, ensuring you can sit with your family or choose a window seat for the views.

Business Class

For those seeking a more exclusive experience, Business Class offers a premium standard of travel. This service is ideal for business professionals or leisure travelers looking for extra privacy.

• Seating: Enjoy priority seating at the front of the aircraft. On many flights, the middle seat is kept empty to provide additional personal space and a work area.
• Priority Services: The experience begins on the ground with dedicated check-in counters, priority boarding, and access to business lounges at selected airports.
• Baggage: A generous baggage allowance ensures you can travel with everything you need without restriction.

Dining & Beverages

Reflecting the culinary traditions of Cyprus, the airline places a strong emphasis on quality food and drink.

• Economy Class: Depending on the fare type and route, passengers may have access to a "Buy on Board" menu featuring a selection of fresh sandwiches, snacks, and hot or cold beverages. On longer international routes, a complimentary snack or meal may be included.
• Business Class: Guests are treated to a complimentary premium meal service. The menu typically includes fresh, locally inspired dishes accompanied by a selection of wines, beers, and soft drinks, bringing a taste of the Mediterranean to the skies.

Entertainment & Amenities

Cyprus Airways focuses on a relaxed atmosphere rather than high-tech seatback screens. Passengers are encouraged to bring their own devices to enjoy movies, music, or work during the flight.

• Connectivity: The modern Airbus A220 fleet is equipped with USB charging ports at every seat, ensuring your smartphones and tablets remain powered throughout the journey.
• Atmosphere: The cabins feature ambient LED lighting designed to reduce fatigue and create a calming environment, helping you arrive refreshed.

Special Services

The airline is committed to making travel accessible and convenient for all guests, offering a range of specialized services which can be requested in advance.

• Families & Children: Families are welcomed with care. The airline provides specific assistance for parents traveling with infants, and an Unaccompanied Minor service is available for children traveling alone to ensure their safety from check-in to arrival.
• Passengers with Reduced Mobility (PRM): Comprehensive assistance is available for passengers with disabilities or mobility limitations. From wheelchair assistance at the airport to help with boarding and disembarking, the crew is trained to provide dignified and helpful support.
• Expectant Mothers: Special guidelines ensure the safety and comfort of pregnant travelers, with specific travel windows and documentation requirements to ensure a safe flight.

Destinations & Route Network

Cyprus Airways connects the island of Cyprus to key international destinations through its primary hub in Larnaca. The airline has steadily expanded its network to bridge Europe and the Middle East, offering convenient schedules and reliable service for travelers connecting to the Mediterranean.

Securing the perfect itinerary with Cyprus Airways is the first step toward a memorable journey. To ensure you get the best value for your money, it is generally advisable to book your tickets well in advance. Travelers flying from Dubai to Larnaca often find that purchasing fares several weeks or even months prior to departure can result in significant savings compared to last-minute bookings. Flexibility with your travel dates can also help you uncover lower fares, especially if you can avoid peak holiday seasons.

To stay updated on the latest offers, consider subscribing to the airline's newsletter or following their official social media channels. This is often the best way to catch flash sales and seasonal promotions. Additionally, managing your trip is made easier with online check-in features. This service typically opens 24 to 48 hours before your scheduled flight, allowing you to select your seat and obtain your boarding pass digitally, which saves valuable time at the airport.

Comfort is key for a pleasant flight, so take advantage of seat selection options during the booking process. Whether you prefer a window view or require extra legroom, choosing your spot early increases the likelihood of getting your preferred accommodation. For added peace of mind, investing in travel insurance is highly recommended to cover unexpected changes, cancellations, or medical needs. Finally, using the mobile app can streamline your experience, putting flight status updates and digital boarding passes right at your fingertips.

Founding and Revival

The story of the modern Cyprus Airways is one of resilience and rebirth. While the original flag carrier of Cyprus served the island for nearly seven decades until 2015, the current airline was established in 2016. This new chapter began when "Charlie Airlines," backed by international aviation expertise, won a tender competition launched by the Cypriot government to license the trademark. This pivotal moment allowed the iconic brand—symbolized by the graceful mouflon and the olive branch—to return to the skies, carrying the national identity of Cyprus once again.

Early Years and First Flights

Following its establishment, the airline worked diligently to secure its Air Operator Certificate (AOC) from the Cyprus Department of Civil Aviation. In June 2017, the carrier celebrated a major milestone with its inaugural commercial flight from Larnaca to St. Petersburg. This marked the official return of the national carrier to international operation. During these early years, the focus was on stabilizing operations, building trust with passengers, and gradually re-establishing vital connections between Cyprus and key European cities.

Fleet Evolution

The airline initially launched operations with Airbus A319 aircraft, chosen for their reliability and suitability for short-to-medium haul routes. As the network expanded and demand grew, the company executed a strategic fleet renewal plan. The older A319s were phased out in favor of larger and more efficient Airbus A320s. More recently, the carrier has taken a significant leap forward in aviation technology by introducing the Airbus A220-300. This state-of-the-art aircraft is central to the airline's commitment to sustainability, offering a 25% reduction in CO2 emissions and a quieter, more comfortable cabin experience for passengers.

Strategic Expansion and Routes

Positioning itself as a bridge between Europe and the Middle East, the airline has carefully curated its route network to support tourism and business. A significant development in its expansion strategy was the strengthening of connectivity with the Gulf region. The launch of direct flights to Dubai was a landmark achievement, facilitating seamless travel for tourists and expatriates in the UAE. This route underscores the airline's goal to serve as a boutique carrier that connects Cyprus to major global hubs.

Modern Developments

Today, Cyprus Airways continues to innovate beyond just its fleet. The company has embraced a "hybrid" business model, blending the affordability of low-cost travel with the service perks of traditional legacy carriers. Recent years have seen the introduction of flexible fare families and improved digital services. Despite the challenges faced by the global aviation industry, the airline remains focused on steady growth, aiming to increase its footprint in key markets while maintaining the warm, authentic Cypriot hospitality that defines its brand heritage.