Flyadeal

Flyadeal has rapidly emerged as a vibrant force in Middle Eastern aviation, dedicated to making travel accessible and affordable for a growing generation of explorers. Established as the low-cost subsidiary of the national flag carrier, this airline brings a fresh, digital-first approach to connecting major cities within Saudi Arabia and the wider region. With its distinctive branding and customer-centric philosophy, Flyadeal focuses on efficiency and value, allowing passengers to pay only for what they need. Whether you are commuting for business or embarking on a holiday, this carrier offers a modern and reliable gateway to the Kingdom's diverse attractions.

Company Overview and Fleet
Launched on Saudi National Day in 2017, Flyadeal was created to meet the increasing demand for low-cost travel in the region. As a subsidiary of the Saudia Group, it combines the operational backing of an established aviation giant with the agility of a budget carrier. The airline operates a modern fleet consisting entirely of Airbus A320 family aircraft, including the fuel-efficient A320neo. This single-type fleet strategy ensures high reliability and operational efficiency, contributing to the airline's ability to offer competitive fares while maintaining a low average aircraft age.

Key Markets and Network
While its primary focus began with connecting key domestic cities such as Jeddah, Dammam, and its hub in Riyadh, the airline has successfully expanded its footprint internationally. It serves as a vital bridge for tourism and business, offering frequent connections to major regional destinations. For instance, the route network includes popular connections such as flights to Dubai, facilitating seamless travel between the Emirates and the Kingdom. This expansion aligns with the region's broader goals of increasing tourism and economic connectivity.

Mission, Values, and Safety
Flyadeal operates with a mission to provide the "freedom to fly" by removing high costs and simplifying the travel experience. Their service model is built on transparency, allowing passengers to customize their journey by adding services like baggage or meals only if desired. Despite its low-cost model, the airline does not compromise on safety. Being part of the Saudia Group, it adheres to rigorous international safety standards and maintenance protocols, ensuring a secure and comfortable journey for all passengers. The airline has been recognized for its rapid growth and successful digital integration, making it a popular choice for the tech-savvy traveler.

Contact Information

For travelers in the United Arab Emirates, getting in touch with Flyadeal is primarily managed through their digital platforms and international customer service center. As a low-cost carrier based in Saudi Arabia, most support for passengers in Dubai is handled online or via their main support lines, though assistance is also available at the airport during operational hours.

Official Website
The most efficient way to manage bookings or find information is through the official website, which offers a full English interface.
www.flyadeal.com

Customer Support Contacts

• International Customer Service (for UAE callers): +966 12 634 6100 (International call charges may apply)
• Customer Care Email: wecare@flyadeal.com
• Ticket Booking: Bookings can be managed 24/7 via the website or the mobile application.
• Mobile App: "flyadeal" (Available for download on the Apple App Store and Google Play Store).

Social Media Channels
Flyadeal is very active on social media and often responds to queries through these platforms.

• X (Twitter): @flyadeal
• Facebook: facebook.com/flyadeal
• Instagram: @flyadeal

Local Offices in United Arab Emirates
While Flyadeal does not maintain a standalone city office in the UAE, they have a presence at the airport to assist passengers on travel days.

• Airport Service Desk: Dubai International Airport (DXB), Terminal 1. Counters open approximately 3 hours prior to scheduled flight departures.

Important Note: Contact numbers and operating hours may change. It is highly recommended to check the "Contact Us" section on the official Flyadeal website for the most up-to-date information before calling.

Baggage Policy

Understanding the baggage allowance is essential when traveling with Flyadeal, as the airline operates on a low-cost model designed to offer passengers flexibility and savings. The airline strictly enforces its policies to ensure on-time departures and efficiency. Whether you are flying from Dubai to Riyadh or traveling domestically within the Kingdom, familiarizing yourself with these rules will help avoid unexpected fees at the airport.

Carry-on Baggage Allowance
Every passenger is entitled to bring one piece of cabin baggage free of charge. This carry-on item must not exceed a weight of 7kg and should fit within the standard dimensions of 55 x 35 x 25 cm to ensure it fits in the overhead locker. In addition to the main cabin bag, travelers are typically permitted to carry one smaller personal item, such as a laptop bag or a lady's handbag, which must be small enough to fit under the seat in front of you. It is important to note that if your cabin baggage exceeds the weight or size limits, it will need to be checked in, and applicable fees will be charged.

Checked Baggage Limits
Flyadeal offers different fare families that determine your checked baggage allowance.

• fly Fare: This basic fare does not include any checked baggage allowance. It is ideal for those traveling light. If you need to check a bag, you must purchase the allowance separately.
• fly+ Fare: This fare typically includes one checked bag up to 25kg free of charge.

Excess Baggage and Fees
If you plan to travel with more than the standard allowance, it is highly recommended to purchase extra baggage weight online before your flight. Pre-booking baggage via the Flyadeal website or mobile app is significantly cheaper than paying for excess weight at the airport check-in counters. Baggage can typically be added in increments (e.g., 15kg, 20kg, or 25kg) up to a specific cut-off time prior to departure.

Special Items
Passengers wishing to transport special items such as sports equipment (e.g., golf clubs, diving gear) or musical instruments can do so for an additional fee. These items must be securely packed to prevent damage. Because hold space is limited, it is advisable to book space for these items in advance. Certain larger musical instruments may be carried in the cabin if an extra seat is purchased for them, subject to prior arrangement with the airline.

Restricted and Prohibited Items
For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked baggage.

• Dangerous Goods: Explosives, flammable liquids, compressed gases, and toxic substances are forbidden.
• Lithium Batteries: Loose lithium batteries and power banks must be carried in your cabin baggage and are not permitted in checked luggage.
• Smart Bags: Smart luggage with non-removable lithium batteries is generally prohibited. If the battery can be removed, it must be taken out and carried in the cabin.
• Zamzam Water: Specific rules apply to the transport of Zamzam water, which usually must be packed in standard, sealed packaging and may be counted as a separate checked item depending on current regulations.

Tips for Packing Efficiently
To ensure a smooth journey, weigh your bags at home before leaving for the airport. Use soft-sided luggage to maximize space and stay within dimension limits. Always place valuable items, travel documents, and medication in your carry-on bag. If you are unsure about your baggage weight, purchasing a pre-paid allowance is always a safer and more cost-effective option than risking overweight fees at the terminal.

Pet Travel Rules

Flyadeal is committed to providing affordable and efficient travel options across the region, connecting key hubs like Riyadh and Dubai. However, passengers planning to fly with animals should be aware that the airline maintains a strict policy regarding live animals to ensure operational efficiency. Unlike many full-service carriers, Flyadeal generally does not accept pets for travel, with the specific exception of service animals required for passengers with disabilities.

Transport Options

In cabin (carry-on)

For the safety and comfort of all passengers, Flyadeal restricts the presence of animals in the aircraft cabin. General household pets such as cats and dogs are not permitted.

• Allowed pet types: Strictly limited to trained Service Animals (e.g., Guide Dogs) assisting passengers with visual or hearing impairments.
• Carrier requirements: Service dogs do not typically require a crate but must be harnessed and sit at the passenger's feet without obstructing aisles.
• Weight limits: There is generally no specific weight limit for service animals, provided they can be accommodated safely in the floor space.
• Limit per passenger: Usually one service animal per eligible passenger.

In cargo hold (checked baggage)

Flyadeal operates as a low-cost carrier with a focus on quick turnaround times. Consequently, the airline does not offer a service for checking live animals into the cargo hold as accompanied baggage.

• Availability: This service is generally not available.
• Recommendation: Passengers wishing to transport pets in the hold are advised to seek alternative arrangements with full-service cargo carriers or the parent company, Saudia, which may offer broader pet transport services.

As cargo (for large animals)

The transport of animals as unaccompanied freight is not a standard service offered by Flyadeal.

• Booking procedure: Not applicable as the airline does not operate a dedicated live animal cargo service.

Required Documentation

For passengers traveling with a qualifying Service Animal, proper documentation is mandatory to ensure a smooth check-in process.

• Valid Health Certificate: A recent veterinary certificate confirming the animal is fit for travel.
• Vaccination Record: Up-to-date proof of vaccinations, specifically against rabies.
• Service Animal ID: Official identification or certification proving the animal's status as a trained service dog.
• International Certificates: For flights between countries (e.g., UAE to Saudi Arabia), compliance with the destination country's specific import/export veterinary regulations is required.

Service Costs

Because Flyadeal does not transport standard pets, standard pet fees do not apply. However, policies for service animals are distinct.

• In-cabin fee: Recognized Service Animals typically travel free of charge when accompanying a passenger with a disability.
• Cargo/Hold fee: Not applicable as the service is not offered.

Preparation Tips

If you are eligible to travel with a Service Animal, preparation is key to avoiding issues at the airport.

• Advance Notification: Contact Flyadeal Customer Care at least 14 days before departure to declare the service animal and ensure proper clearance.
• Harness and Leash: Ensure the animal is secured with a proper harness and leash for the duration of the flight.
• Feeding: Avoid feeding the animal a large meal immediately before the flight to prevent travel sickness.

Restrictions

Flyadeal strictly enforces its limitations to maintain cabin safety and hygiene standards.

• Prohibited animals: All household pets (cats, dogs, birds, etc.) that are not recognized service animals are prohibited.
• Emotional Support Animals: Be aware that "Emotional Support Animals" are often not classified as Service Animals under local regulations and may be refused carriage.
• Exceptions: The only standard exception is for certified Guide Dogs. Rules regarding falcons—common in the region—should be verified directly as they are often restricted on this specific low-cost carrier compared to others.

Important: Airline policies can change without notice. It is critically important to contact Flyadeal directly or check their official "Conditions of Carriage" before booking your ticket to confirm the most current rules regarding service animals.

Loyalty Program: AlFursan

Flyadeal rewards its frequent travelers through AlFursan, the loyalty program of the Saudia Group. By integrating with this established program, Flyadeal allows passengers to earn and redeem miles not only on its own low-cost network but also across the wider Saudia fleet and partner airlines. This partnership provides a valuable opportunity for travelers moving between hubs like Riyadh and regional destinations to maximize the value of their trips.

Membership Tiers

The AlFursan program features tiered membership levels designed to reward loyal customers with increasing benefits. While elite status perks are primarily delivered on full-service Saudia flights and SkyTeam partners, the status is recognized across the program's ecosystem.

• Blue (Basic): The entry-level tier upon enrollment. Members can start earning Reward Miles immediately, enjoy exclusive member offers, and manage their bookings online.
• Silver (Elite): Achieved after earning a set number of Tier Miles. Benefits typically include priority waitlisting, additional baggage allowance (on eligible Saudia flights), and priority check-in services.
• Gold (Elite Plus): The top-tier status offering premium privileges. Members enjoy access to business class lounges (when flying Saudia or SkyTeam partners), guaranteed seat reservations on full flights, and the highest priority for baggage handling.

Earning Miles

Accumulating miles with AlFursan is straightforward and flexible, catering to both frequent flyers and casual travelers.

• Flights: Earn Reward Miles on eligible Flyadeal flights (typically on "Fly+" and "FlyMax" fare classes) as well as all Saudia flights and SkyTeam partner journeys.
• Financial Partners: Accrue miles by using co-branded credit cards from partner banks for your daily spending.
• Travel Partners: Earn miles when booking stays with partner hotel chains or renting vehicles from major car rental agencies.
• Retail and Lifestyle: Shop with program partners or use specific telecommunication services to boost your miles balance.

Redeeming Miles

The program offers versatile redemption options, allowing members to use their miles for more than just tickets.

• Award Flights: Redeem miles for seats on Flyadeal with no blackout dates—if a seat is available for sale, it can be booked with miles.
• Flight Upgrades: Use miles to upgrade your cabin class on Saudia flights from Guest Class to Business or First Class.
• Partner Rewards: Exchange miles for hotel stays, car rentals, or even experiences through the AlFursan marketplace.
• Transfer Miles: Options to transfer miles to family members or gift them to friends to help them reach their travel goals faster.

Alliance Membership

Through the AlFursan program, members connect to a global network of aviation excellence.

• SkyTeam Alliance: As Saudia is a member of SkyTeam, AlFursan members can earn and redeem miles across a vast network of 18+ member airlines, including Air France, KLM, and Delta Air Lines.
• Key Partners: In addition to the alliance, the program has bilateral partnerships with other major carriers, expanding your reach to virtually every corner of the globe.

How to Join

Joining AlFursan is free and can be done entirely online. Travelers can register via the official website or mobile app. Once registered, you will receive a digital membership card immediately. To ensure you earn miles on your next trip to Dubai or within the Kingdom, simply enter your membership number during the booking process or at check-in.

Services and Comfort

As a dedicated low-cost carrier, Flyadeal focuses on delivering a streamlined and efficient travel experience. The airline operates a single-class configuration designed to maximize value, allowing passengers to customize their journey based on their specific needs. Whether flying from Dubai to Riyadh or connecting domestically, the service model is built around the "pay for what you need" philosophy, ensuring affordable fares without compromising on essential comforts.

Service Classes and Fare Options
Flyadeal operates an All-Economy Class cabin across its entire fleet. There are no Business or First Class sections, which helps keep ticket prices competitive. However, passengers can tailor their experience through different fare bundles (such as "fly" and "fly+") or by purchasing add-ons.

• Standard Seats: The majority of the cabin features standard leather seats in a 3-3 configuration.
• Premium Seats: For those seeking extra comfort, the airline offers "Premium" seat selection for a fee. These are typically located in the front rows (rows 1–4) for quicker disembarkation or at emergency exits, offering significantly more legroom.

Seat Configuration and Amenities
The fleet consists of modern Airbus A320 and A320neo aircraft, known for their reliability and passenger comfort.

• Seat Pitch and Width: Seats are slimline Recaro leather seats designed to maximize personal space. While the pitch is standard for a low-cost carrier (approximately 28–29 inches), the ergonomic design provides adequate comfort for short to medium-haul regional flights.
• Device Charging: Many of the newer A320neo aircraft are equipped with USB power outlets at every seat, allowing passengers to keep their smartphones and tablets charged throughout the journey.
• Device Holders: Seatbacks are often fitted with dedicated holders for mobile devices or tablets, making it easier to watch your own content hands-free.

In-Flight Dining: The Bistro
Flyadeal does not provide complimentary meals or beverages. Instead, it offers an onboard menu known as the Bistro.

• Buy-on-Board: Passengers can purchase a variety of snacks, hot and cold beverages, and light meals (such as sandwiches or wraps) directly from the cabin crew.
• Pre-Order Meals: To ensure availability and save money, travelers are encouraged to pre-order hot meals online up to 24 hours before departure. This is particularly recommended for longer regional flights.
• Payment: The onboard service is increasingly cashless; passengers should be prepared to pay with credit or debit cards.

Entertainment and Connectivity
In line with its digital-first approach, Flyadeal does not install seatback screens. The airline encourages a "Bring Your Own Device" (BYOD) culture.

• Streaming: Passengers should download movies, music, or shows onto their personal devices before the flight.
• Wi-Fi: Currently, in-flight Wi-Fi connectivity is not a standard feature across the fleet, so offline entertainment is the best option.
• Shopping: An onboard shopping catalogue is available, offering perfumes, gifts, and travel accessories for purchase.

Special Services
Flyadeal strives to make travel accessible for everyone and provides specific services for passengers with special requirements.

• Passengers with Reduced Mobility (PRM): Wheelchair assistance is available at both departure and arrival airports. This service must be requested at least 48 hours in advance through the customer care center or website to ensure ground support is ready.
• Expectant Mothers: Pregnant women can travel up to their 27th week without a medical certificate. From the 28th week up to the end of the 35th week, a valid medical certificate is required. Travel is generally not permitted after the 35th week.
• Unaccompanied Minors: Generally, Flyadeal does not accept unaccompanied minors under the age of 12. Children in this age group must travel with a companion aged 16 or older. It is advisable to check the latest regulations directly with the airline before booking.

Destinations

Flyadeal continues to expand its network, connecting travelers to key locations with efficiency and affordability. Operating primarily from its central hub in Riyadh, the airline offers a focused schedule of flights designed to meet the high demand between major regional cities and the Kingdom of Saudi Arabia.

Planning a trip with Flyadeal requires a strategic approach to ensure you get the best value for your money. As a low-cost carrier, the airline focuses on providing affordable travel, making it a popular choice for travelers flying between major hubs like Dubai and Riyadh. To secure the lowest fares, it is highly recommended to book your tickets well in advance. Generally, booking at least a few weeks prior to your departure date can result in significant savings compared to last-minute purchases.

Flexibility is key when searching for the best deals. Flights occurring mid-week, specifically on Tuesdays and Wednesdays, are often cheaper than weekend departures. Keep an eye out for special promotions and seasonal sales, which Flyadeal frequently announces on their website and social media channels. Subscribing to their newsletter is an excellent way to stay informed about flash sales, which can be particularly useful for frequent flyers on the busy Dubai to Riyadh route.

Streamlining your airport experience is easy with Flyadeal's online check-in services. This feature usually opens 48 hours before your scheduled flight, allowing you to secure your boarding pass digitally and skip the long queues at the check-in counters. If you have a preference for a window seat to enjoy the view or an aisle seat for easy access, it is advisable to pre-select your seat during the booking process or strictly when online check-in opens, as the most desirable spots tend to fill up quickly.

For a seamless journey, consider downloading the Flyadeal mobile app. It serves as a convenient travel companion, allowing you to manage your booking, purchase add-ons like extra baggage or meals, and store your mobile boarding pass all in one place. Finally, while the airline prides itself on modern safety standards, purchasing comprehensive travel insurance is always a wise decision to protect against unforeseen cancellations or travel disruptions.

History and Development

The story of Flyadeal began with a strategic vision to revolutionize air travel within the Kingdom of Saudi Arabia. Established as the low-cost subsidiary of the Saudia Group, the airline was founded to cater to the growing demand for affordable and accessible transportation in the Middle East. It officially launched operations on September 23, 2017, a date chosen to coincide with Saudi National Day, symbolizing its commitment to the nation's development. From its inception, the carrier aimed to serve a younger, tech-savvy demographic by offering a streamlined, digital-first travel experience.

Fleet Evolution and Modernization
A key component of the airline's rapid success has been its focused fleet strategy. Flyadeal commenced operations with brand-new Airbus A320 aircraft, ensuring high reliability and passenger comfort from day one. To support its ambitious growth plans, the airline later placed significant orders for the Airbus A320neo (New Engine Option). The introduction of these advanced aircraft marked a major milestone, allowing the carrier to improve fuel efficiency, reduce its environmental footprint, and lower operating costs—savings that are passed on to passengers through competitive fares.

Network Expansion and Key Routes
While the airline initially focused on connecting major domestic cities, it quickly outgrew its local boundaries. With its primary hub in Riyadh, the carrier successfully established a strong domestic network before turning its eyes to the international market. A significant step in this expansion was the launch of flights to neighboring countries, facilitating stronger economic and tourism ties. The addition of the route to Dubai was a pivotal moment, providing a vital low-cost link between the Kingdom and the United Arab Emirates' busiest commercial hub.

Strategic Position and Innovation
As part of the wider Saudia Group, Flyadeal was created not through mergers, but as a purpose-built entity designed to complement the full-service offerings of its parent company. This dual-brand strategy allowed the group to capture a broader market share. Over the years, the airline has distinguished itself through continuous innovation, particularly in its digital platforms. By prioritizing mobile bookings and self-service capabilities, Flyadeal has streamlined the customer journey, establishing itself as a modern, forward-thinking player in regional aviation.