Kam Air

Kam Air is Afghanistan's first private carrier, playing a key role in ensuring air connectivity across the Central and South Asian region. The airline acts as a vital link, bringing people and cultures together, and offering passengers essential routes for both business and personal travel. Despite the challenging terrain and regional complexities, the carrier strives to maintain a stable schedule and high service standards.

History and Development

Founded in 2003, Kam Air became the pioneer of private civil aviation in its country. Since its inception, the company has set an ambitious goal: to provide reliable and safe air travel that meets international requirements. Over the years, the airline has significantly expanded its flight geography and modernized its fleet, which today includes spacious Airbus A340 liners and reliable Boeing 737s, allowing it to serve both short regional and longer routes.

Route Network and Mission

Kam Air's primary mission is to overcome geographic isolation and facilitate the economic development of the region. According to the current schedule, one of the busiest and most important directions is the route connecting Islamabad and Kabul, which is in high demand among passengers. The airline also operates flights linking the region with major cities in neighbouring countries, such as flights to Tashkent.

Safety and Service

Flight safety issues are a priority for the airline's management. Kam Air pays special attention to flight crew training and vessel maintenance, collaborating with international partners to enhance personnel qualifications. The company values the trust of its clients and strives to provide comfortable flight conditions, including in-flight catering and attentive crew service, making it a significant player in the regional aviation market.

For the prompt resolution of issues related to ticket booking, changing flight dates, or clarifying baggage allowances, passengers can use several communication channels with Kam Air. The support service works for both domestic and international clients, providing assistance in the region's main languages.

Official Website

Current flight schedules, online check-in, and booking management are available on the carrier's official portal: https://www.kamair.com

Main Contacts

• Customer Support (International Line): +93 799 97 44 22 (also available on WhatsApp)
• Short Code (for calls within Afghanistan): 4422
• Email for General Inquiries and Support: helpdesk@kamair.com
• Sales and Reservations Department: sales@kamair.com
• Mobile App: Kam Air (available on Google Play and App Store)

Social Media

You can follow news, special offers, and schedule changes via the airline's official accounts:

• Facebook
• Instagram
• Twitter (X)
• YouTube

Offices and Representatives

The airline has a wide network of representative offices. Below are the contacts for key offices, including the headquarters and the hub representative office:

• Headquarters (Kabul):
  • Address: Kabul International Airport, Apron C, Kabul, Afghanistan
  • City Office: Charahi Haji Yaqoob, Shar-e-Naw, Kabul
• Office in Islamabad (Hub):
  • Address: Blue Area, Jinnah Avenue, Islamabad, Pakistan
  • Representative Office Phone: +92 51 227 4894
• Office in Dubai (UAE):
  • Address: Business Bay, Dubai
  • Phone: +971 4 238 7777

24/7 Support

The airline's main call centre (+93 799 97 44 22) operates 24/7, processing urgent requests from passengers all over the world.

Please note: contact details, office addresses, and opening hours are subject to change. We strongly recommend checking the latest information on the official airline website before your trip.

Preparing for a journey with Kam Air requires careful attention to packing. The carrier adheres to standard international regulations; however, rules may vary depending on the route, for example, for departures to Islamabad or Tashkent. To avoid unnecessary hassle at the airport, we recommend familiarizing yourself with the current limits and tariffs in advance.

Cabin Baggage Allowance

Kam Air flights have strict but fair restrictions on items that passengers can take into the aircraft cabin. This ensures the comfort and safety of all travellers on board.

• Economy Class: Passengers are usually allowed to carry one piece of hand luggage weighing up to 7 kg.
• Business Class: The limit is often increased, allowing you to take more necessary items (please check the exact weight on your ticket).
• Dimensions: Bag dimensions must not exceed the standard 55x40x20 cm so that it fits easily on the shelf above the seat.
• Personal Items: In addition to the main bag, a small handbag, a briefcase with a laptop, or a folder with documents is allowed.

Checked Baggage

Kam Air's baggage policy is generally based on the Weight Concept. This means that the total weight matters, not the number of bags. Allowances depend on the class of service and flight direction (for example, flights to Kabul may have specific conditions).

Important: Always check the baggage allowance indicated on your e-ticket, as conditions may differ for promotional fares.

Excess Baggage

If the weight of your items exceeds the established limit, an additional fee will be charged for each extra kilogram. Excess weight tariffs are calculated depending on the route and are paid at the check-in counter at the departure airport. We recommend arriving at the airport early if you anticipate you might have excess weight, to allow time to process all necessary documents.

Special Baggage

Transporting non-standard items requires prior coordination with the airline.

• Sports Equipment: Skis, snowboards, bicycles, or golf equipment are transported for a separate fee if they do not fit within the free baggage allowance.
• Musical Instruments: Small instruments can be taken into the cabin (if they fit within hand luggage dimensions). For large instruments, such as a cello, you may need to purchase a separate seat in the cabin or check it into the hold as fragile cargo.

Restrictions and Prohibitions

For safety reasons, Kam Air, like other international carriers, prohibits the carriage of certain items.

• Prohibited in Hand Luggage: Sharp objects (scissors, knives), liquids in containers exceeding 100 ml, toy weapons.
• Prohibited in Checked Baggage: Explosives, flammable liquids, compressed gases.
• Lithium Batteries and Power Banks: Allowed for transport only in hand luggage. Checking them into baggage is strictly prohibited due to fire risk.

Tips for Effective Packing

To make your flight go as smoothly as possible, use the following recommendations:

1. Weigh at Home: Use household scales before leaving to avoid surprises at the check-in counter.
2. Labelling: Attach a tag with your name and contact phone number to your suitcase. This will help locate your luggage faster in case it gets lost.
3. Valuables: Always take money, documents, jewellery, and fragile electronics with you into the cabin.
4. Protection: Use protective covers or wrapping for your suitcase to protect it from scratches and dirt during transport.

Transporting pets on Kam Air flights is an opportunity to travel with your beloved animals, but the procedure requires careful preparation. The airline strictly adheres to international safety regulations, so passengers must notify the carrier of their intention in advance and receive confirmation for the animal's transport.

In the Cabin (Hand Luggage)

This option is suitable for small pets that can comfortably fit under the seat with their owner.

• Carrier Dimensions: The container must be soft or hard, with dimensions not exceeding 40×30×20 cm (standard for placement under the seat).
• Maximum Weight: The total weight of the animal together with the cage is usually limited to 8 kg.
• Allowed Animals: Cats and small dogs that behave calmly are permitted.
• Limit: One passenger has the right to transport only one container.

In the Hold (Checked Baggage)

If your pet exceeds the limits for hand luggage, it can travel in a special heated compartment of the aircraft.

• Container Requirements: The cage must comply with IATA standards — be rigid, impact-resistant, and have a secure lock.
• Comfort: The size of the cage must allow the animal to stand up fully, turn around, and lie down naturally.
• Conditions: The bottom of the container must be lined with absorbent material, and a water dispenser must be attached inside.
• Documents: Copies of veterinary documents must be attached to the container.

As Cargo (For Large Animals)

For transporting very large dogs or exotic animals, as well as in the absence of an accompanying passenger, the Kam Air Cargo service is used.

• When Required: If the weight of the animal with the cage exceeds the allowable limits for baggage (usually over 32–40 kg) or the breed requires special conditions.
• Procedure: Processing takes place through the cargo terminal with the completion of an air waybill.
• Specifics: Booking such transport must be done in advance through the sales office.

Necessary Documents

For admission to the flight, especially if you are flying on international routes, for example, to Islamabad or Tashkent, a full package of papers will be required:

• International veterinary passport.
• Health certificate (the form depends on the country of departure, validity is usually 3–5 days).
• Valid rabies vaccination (administered not earlier than 30 days and not later than a year before departure).
• International veterinary certificates for border crossing.

Service Costs

Pet transport is not included in the free baggage allowance and is always paid for separately.

• In the Cabin: A fixed fee per flight segment is charged.
• In Baggage: The cost is calculated based on the total weight (animal + cage) according to excess baggage rates or as a special unit.
• Variance: Prices vary depending on whether you are flying a domestic or international flight.

Preparation Tips

To ensure the flight is as stress-free as possible for your pet, follow these simple recommendations:

• Check the reliability of the locks on the carrier and the presence of ventilation holes.
• Do not feed the animal heavily 2–4 hours before departure to avoid motion sickness, but provide a little water.
• Put a familiar item or toy in the cage, the scent of which will calm the pet.
• Accustom the animal to the carrier a few days before the trip.

Restrictions

The airline reserves the right to refuse transport in certain cases:

• Prohibited Breeds: Restrictions often apply to brachycephalic dogs (snub-nosed breeds: bulldogs, pugs) due to the risk of breathing difficulties at altitude.
• Condition: Sick, laboratory, or pregnant animals are not permitted to fly.
• Exceptions: Service dogs and guide dogs can be transported in the cabin free of charge provided they have a muzzle, collar, and training certificate.

We strongly recommend contacting the Kam Air call centre at least 72 hours before departure to clarify current requirements and book a space for your pet.

The Orange Miles loyalty programme was created to reward frequent Kam Air passengers. It is a modern and transparent system that makes every trip, whether it is a regular flight to Islamabad or a journey to Kabul, more valuable and rewarding.

How It Works

Unlike many traditional systems where only distance is counted, Orange Miles works on a Revenue Based principle. This means that the number of points awarded depends directly on the amount spent on purchasing the ticket, not on the flight miles. The higher the cost of the chosen fare, the more bonuses are credited to your account after the trip is completed.

Family Account

One of the key and most convenient features of the programme is the ability to create a "Family Account". This option allows you to pool the points of several family members (usually up to 7 people, including the head of the family) into a single bonus wallet. This is an ideal solution for planning a joint holiday: consolidating savings allows you to gather the necessary amount of points for significant rewards much faster.

How to Spend Points

Points accumulated in the Orange Miles programme are a universal currency that can be exchanged for real services to improve the quality of your trips:

• Award Tickets: You can use points to fully pay for flights across the carrier's entire route network, including popular destinations such as Tashkent.
• Excess Baggage: If your items exceed standard limits, points can be used to pay for additional kilograms instead of cash.
• Upgrade: Points allow you to increase the level of comfort by exchanging an Economy Class seat for a flight in Business Class (subject to seat availability on the flight).

How to Become a Member

Joining Orange Miles is simple: just register on the official Kam Air website or fill out a form at a sales office. After that, you will be assigned a unique membership number. Do not forget to indicate it every time you book tickets so that your expenses are automatically converted into bonus points.

Travelling with Kam Air is an immersion in an atmosphere of eastern hospitality even before arriving at your destination. The carrier strives to ensure a decent level of service at all stages of the flight, offering passengers a choice between the functionality of Economy Class and the enhanced comfort of Business Class.

Classes of Service

The airline's fleet, consisting primarily of Boeing and Airbus aircraft, is configured to meet the needs of different categories of travellers.

• Economy Class: The optimal choice for those who value practicality. Passengers are provided with standard seats with sufficient legroom, which is quite comfortable for regional flights, for example, from the city of Islamabad. The ticket price includes meals and baggage allowance, which favourably distinguishes the carrier from many low-cost airlines.
• Business Class: Offers an exclusive level of service. Passengers in this class are seated in the front part of the cabin in wide and comfortable seats with an increased recline angle. Travellers are granted priority check-in and boarding, as well as an increased baggage allowance.

Meals and Beverages

One of Kam Air's prides is its in-flight catering. The airline strictly adheres to Halal principles: all dishes are prepared in accordance with Islamic traditions.

• On short flights, passengers will be offered light snacks, sandwiches, and soft drinks.
• On longer routes, such as the flight to Tashkent, a full hot lunch or dinner is served. The menu often includes elements of national Afghan cuisine, such as aromatic rice with meat or chicken, fresh bread, and sweets.
• Tea, coffee, juices, and water are available throughout the flight. Alcoholic beverages are not served or sold on board.

In-flight Entertainment and Connectivity

The Kam Air entertainment system focuses on a classic leisure format. In the seat pocket, you will find the branded in-flight magazine Kam Air Magazine. The publication contains interesting articles about the culture of the region, city guides for the route network, for example, a guide to attractions that Kabul offers, as well as airline news.

Since individual multimedia screens are absent on most regional aircraft, we recommend downloading your favourite movies, music, or books to your mobile devices in advance. In the Business Class cabin on some aircraft types, power outlets for charging gadgets may be available, however, it is better to have a portable battery (Power Bank) with you.

Comfort and Seat Configuration

The interior of the aircraft is designed to maximize space efficiency without compromising comfort.

• In Economy Class, the seat layout is usually a 3-3 scheme (on narrow-body aircraft). Seats are upholstered in fabric or leather, featuring tray tables and individual lighting.
• In Business Class, the layout is more spacious (usually 2-2), providing more personal space and privacy. Seats are equipped with footrests and wider armrests.

Special Services

Kam Air pays special attention to passengers requiring extra care and support during travel.

• Passengers with Reduced Mobility: The airline provides wheelchairs and assistance with boarding/disembarking free of charge. A request for this service must be made when booking the ticket or no later than 48 hours before departure.
• Unaccompanied Minors: For young travellers aged 5 to 12 flying without parents, an accompaniment service by airline staff is provided from the check-in counter to the handover to the greeters at the arrival airport.
• Families with Children: Passengers with infants are entitled to priority boarding to settle comfortably in the cabin before the main flow of people arrives.

Kam Air's route network is focused on ensuring stable air connectivity between key cities in the region. Based in its hub — the city of Islamabad, the carrier operates regular flights connecting neighbours and offering passengers convenient travel options.

Travelling with Kam Air is an opportunity to discover unique routes in Central and South Asia. To ensure your trip, whether it is a business visit or a return home, goes smoothly and predictably, we have prepared a number of practical recommendations. Smart planning will help save your budget and avoid unnecessary stress at the airport.

Best Time to Buy Tickets

The airline's regional destinations, especially the popular route between the cities of Islamabad and Kabul, enjoy consistently high demand. To guarantee seat availability and get the most favourable fare, we recommend booking flight tickets at least 2–3 weeks before the intended departure date. As a rule, tickets with departure in the middle of the week (Tuesday, Wednesday) may cost slightly less than flights on weekends.

Promotions and Special Offers

Although Kam Air adheres to a classic pricing model, the company periodically offers seasonal discounts. To not miss price drops:

• Subscribe to the newsletter on the official website.
• Follow updates on the carrier's social media, where promo codes are often published.
• Participate in the Orange Miles loyalty programme: even if a discount is not provided directly, accumulated points will help save on future flights or payment for excess baggage.

Check-in Nuances

The check-in procedure for Kam Air flights has its own nuances related to security requirements in the region.

• Online Check-in: Available on the website and allows you to select a seat in advance. However, even with an electronic boarding pass, passengers are often required to go to the counter at the airport for document verification and baggage weighing.
• Arrival Time: We recommend arriving at the airport no later than 3 hours before international flights (for example, to Tashkent) and 2 hours before domestic ones. This time is necessary to pass all stages of security screening.

Seat Selection

Flying over the territory of Afghanistan and Pakistan is an opportunity to see the stunning mountain landscapes of the Hindu Kush and Pamirs. If you want to enjoy views of snow-capped peaks, try to choose window seats (Window Seat) when booking or checking in. If it is more important for you to leave the aircraft faster after landing or to have more space to access the aisle, choose aisle seats (Aisle Seat) in the front part of the cabin.

Travel Insurance

Given the specifics of regional flights, we strongly advise taking out comprehensive travel insurance. Ensure that your policy covers:

• Medical expenses and emergency assistance.
• Risks of flight delay or cancellation.
• Loss or damage to baggage.

Mobile App

For convenience in managing your trip, download the official Kam Air app. It allows you to promptly check flight status (which is especially important in winter when mountain weather is changeable), view booking history, and have a digital loyalty programme card at hand.

Founding and First Steps

The history of Kam Air begins in 2003, when it was established as the first private commercial air carrier in Afghanistan. The company's founder, Zamarai Kamgar, set the goal of creating reliable air connectivity during a period when the country was in dire need of restoring transport infrastructure. The first flights were operated on Boeing 727 and An-24 aircraft, connecting Kabul with key provinces and neighbouring states, which became an important step in overcoming the region's transport isolation.

Expanding Horizons

Over the past two decades, the carrier has gone from a local startup to a significant player in the air travel market of South and Central Asia. A strategically important decision was the development of an operational base and transit routes through Islamabad. Today, this city functions as a key hub, ensuring schedule stability and convenient connections for passengers travelling to international destinations.

Evolution of the Air Fleet

The airline's aircraft fleet has been constantly modernized, meeting growing demands for comfort and safety:

• Initial Stage: Operation of classic models capable of working in high-altitude conditions.
• Renewal: Introduction of MD-80 family aircraft to increase the efficiency of regional transport.
• Modernity: Today, the core of the fleet consists of medium-haul Boeing 737s and wide-body Airbus A340s. The latter play a critical role not only in passenger transport but also in cargo delivery, which is vital for a landlocked country.

Route Network Development

The launch of new destinations has always been focused on strengthening economic and cultural ties. Regular connectivity with Central Asia, in particular flights to Tashkent, has acquired special significance. This route has become a true "bridge of friendship," actively used by students, entrepreneurs, and tourists, as well as a transit corridor for travel to other CIS countries and Europe.

International Standards

In recent years, Kam Air has made a qualitative leap in the field of safety and service. The airline successfully passed the international operational safety audit and received the IATA (IOSA) certificate, confirming compliance with strict global standards. The implementation of electronic ticketing, a loyalty programme, and modern digital services has allowed the carrier to reach a new level of service, offering passengers a familiar international standard of comfort.