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Georgian Airways is the flag carrier of Georgia, providing air connectivity between the country and international destinations. The airline's main base is located in Tbilisi. The carrier prioritises flight safety and strives to provide passengers with high-quality service, connecting Georgia with key cities in Europe and the Middle East.

According to current schedule data, the list of available flights also includes Asian destinations. Specifically, flights are operated connecting Hangzhou with major hubs such as Hong Kong and the popular tourist destination of Bangkok.

Passengers are welcomed on board by a professional crew. Georgian Airways emphasises traditional hospitality, aiming to make every journey as comfortable and pleasant as possible for its clients.

To plan a journey and resolve issues promptly, Georgian Airways passengers can use several convenient communication channels. The airline provides support in various languages, assisting with ticket booking, baggage allowance queries, and schedule changes.

Official Website

The most comprehensive source of information where you can find the current flight schedule, complete online check-in, and manage your booking: www.georgian-airways.com

Contact Details

• Official Website: www.georgian-airways.com
• Central Call Centre (Tbilisi): +995 32 2 111 222
• Booking and General Enquiries: +995 322 485 511
• Email for Enquiries: info@georgian-airways.com
• Online Department: online@georgian-airways.com

Social Media

It is convenient to follow news, special offers, and schedule changes through the airline's official pages:

• Facebook: Georgian Airways
• Instagram: @georgianairways

Offices and Representatives

The airline's head office is located in Georgia. Passengers can visit in person for ticket issuance or to resolve complex situations.

• Head Office (Registered Address): 12 Shota Rustaveli Ave., Tbilisi, Georgia.
• Sales Office (Ticketing): 17 Nikifore Irbakhi St., Tbilisi, Georgia.
• At Airports: Georgian Airways information and sales counters are available at Tbilisi International Airport and other airports within the route network prior to flight departures.

Please note: Contact details, office addresses, and opening hours are subject to change. We strongly recommend checking the latest information on the official airline website before your trip.

Preparing luggage is an important stage of any journey. To ensure flight check-in proceeds quickly and without hassle, we recommend familiarising yourself with Georgian Airways baggage rules in advance. The carrier adheres to international standards, though it has specific policies depending on the class of service and fare.

Carry-on Baggage

On Georgian Airways flights, passengers are permitted to take unchecked baggage into the cabin, which must be stowed in the overhead locker or under the seat in front. Compliance with dimensions and weight is strictly controlled for the comfort and safety of all travellers.

• Economy Class: Typically allows one piece of hand luggage weighing up to 8 kg. The sum of the three dimensions (length + width + height) must not exceed 115 cm (standard dimensions 55x40x20 cm).
• Business Class: Passengers can expect an increased allowance, often permitting two pieces with a total weight of up to 12 kg (please verify the conditions of your specific fare).
• Personal Items: In addition to the main carry-on, you may take a small lady's handbag, laptop briefcase, umbrella, or outerwear into the cabin.

Checked Baggage

Free baggage allowances depend on the destination and the selected fare. Check the conditions on your ticket carefully, as some promo fares (Light) may not include baggage in the price.

• Economy Class: The standard allowance is 1 piece of baggage weighing up to 23 kg.
• Business Class: Travellers may check in up to 2 pieces, each weighing no more than 32 kg.

Excess Baggage

If your items exceed the allowable limits for weight or number of pieces, an additional fee will apply. Excess baggage rates vary depending on the route. You can pay for excess baggage at the airport check-in counter or in advance (which is often more cost-effective). Please remember that a single piece of baggage generally cannot weigh more than 32 kg due to baggage handler health and safety regulations.

Special Baggage

Georgian Airways accommodates the transport of non-standard items but requires prior approval (usually no later than 24–48 hours before departure).

• Sports Equipment: Skis, snowboards, or bicycles are transported at special rates. On some routes during the season, ski equipment may be carried free of charge (within the weight allowance), but this always requires confirmation from the airline.
• Musical Instruments: Small instruments can be taken into the cabin as hand luggage. Large instruments (e.g., a cello) are transported in the cabin on a separate seat, provided an additional ticket is purchased.
• Animals: Transporting pets in the cabin (up to 8 kg including cage) or in the luggage hold is permitted but requires prior booking and payment of a fee.

Prohibited and Restricted Items

For safety reasons, it is strictly forbidden to transport explosives, flammable liquids, compressed gases, and toxic materials. Sharp objects (scissors, knives) are not allowed in carry-on baggage. Liquids in carry-on baggage are permitted only in containers of no more than 100 ml, packed in a transparent re-sealable bag with a total volume of no more than 1 litre.

Tips for Effective Packing

To avoid stress at the airport, weigh your suitcases at home. Always place valuables, documents, money, and vital medication in your carry-on luggage — never check them in. If you are flying via transit, for example through Hangzhou, ensure your luggage is checked through to your final destination. Remove old tags from your suitcase and attach a new one with your name and phone number in case of loss.

Georgian Airways treats pet owners with understanding, considering pets as full members of the family. The airline offers the opportunity for comfortable travel with cats and dogs on its flights, strictly observing international safety standards and IATA regulations.

Transport Options

In the Cabin (PETC)

This option is suitable for small animals that can stay near their owner throughout the flight. The service is available only for cats and dogs.

• Maximum Weight: Up to 8 kg (including the container).
• Carrier Dimensions: Must not exceed 55×40×20 cm.
• Carrier Requirements: A soft carrier bag or container with ventilation, a waterproof bottom, and a secure lock.
• Placement: The container must fit under the seat in front of you.
• Limit: One container per passenger (multiple animals of the same species may be in the container if the total weight does not exceed the limit).

In the Baggage Hold (AVIH)

Animals whose weight exceeds the allowable limits for the cabin travel in a specially equipped baggage compartment where the necessary temperature and pressure are maintained.

• Cage Requirements: A rigid container (plastic/fibreglass) complying with IATA standards.
• Animal Comfort: The pet must be able to stand up fully, turn around, and lie down naturally.
• Safety: The cage must be securely locked, and the bottom lined with absorbent material.
• Restrictions: The maximum weight of the animal together with the cage must not exceed 32 kg (cargo rules apply for weights exceeding this).

As Cargo

This method is used for transporting very large dogs, other types of animals, or when the animal is flying unaccompanied.

• When Required: If the weight of the animal with the cage exceeds 32–45 kg (depending on the aircraft type).
• Special Requirements: Processing through the cargo terminal under air waybill regulations.
• Booking: Requires prior coordination with the Georgian Airways cargo department.

Necessary Documents

Before travelling, ensure you have collected the full set of documents. Requirements may vary depending on the country of departure and arrival.

• Valid international veterinary passport.
• Health certificate (Form No. 1 or equivalent) issued by a state veterinary clinic.
• Rabies vaccination certificate (administered not less than 30 days and not more than 1 year before departure).
• For international flights: International veterinary certificate.
• Rabies antibody titre results (for flights to EU countries and certain Asian countries).

Service Costs

Pet transport is not included in the free baggage allowance and is paid separately. Rates are fixed or depend on weight (EUR/USD).

• In Cabin: Fixed fee (usually from 50 EUR/USD per segment).
• In Baggage Hold: Cost depends on the total weight of the cage and animal (usually from 100 EUR/USD).
• Transit: For flights with a connection, the fee may be charged separately for each flight segment.

Preparation Tips

• Accustom your pet to the carrier or cage in advance (at least 2 weeks before departure).
• Do not feed the animal heavily less than 4 hours before departure to avoid motion sickness.
• Place a favourite toy or an item with the owner's scent in the cage to reduce stress.
• Attach a tag to the cage with the pet's name and owner's contact details.
• Consult a veterinarian about the need for sedatives (many airlines do not recommend their use).

Restrictions

• Transport of rodents, reptiles, and birds in the aircraft cabin is prohibited (requires clarification for cargo).
• Restrictions may apply to the transport of brachycephalic dog breeds (snub-nosed: Pugs, Bulldogs) due to the risk of respiratory problems.
• Aggressive dogs and fighting breeds are prohibited from transport without reinforced cages.
• Exception: Guide dogs accompanying passengers with disabilities are transported in the cabin free of charge (muzzle, leash, and training certificate required).

Attention! The number of spaces for animals on board is limited. We strongly recommend contacting the Georgian Airways call centre immediately after purchasing your ticket to confirm the service.

Loyalty Programme and Passenger Privileges

Georgian Airways highly values the trust of its clients and strives to make every journey as comfortable as possible. A reward system is in place for passengers who regularly choose the carrier's flights. Even without a complex tier structure, frequent flyers can expect special attention and a high standard of service consistent with traditional Georgian hospitality.

Benefits of Frequent Flying

Regular travel with the airline unlocks access to a range of privileges that make the trip more pleasant and convenient. The more often you fly, the more opportunities for service upgrades become available to you:

• Priority Service: The ability to check in and board the flight out of turn, which is especially relevant in busy airports.
• Extra Baggage: Active travellers are often granted generous conditions for transporting excess baggage or sports equipment.
• Class Upgrade: Frequent clients have a higher chance of receiving an upgrade to Business Class subject to seat availability.
• Seat Selection: The opportunity to choose a more comfortable seat in the cabin for free or on preferential terms.

Flight Geography and Opportunities

Passenger activity is evaluated by the number of flights completed. The extensive route network allows for planning both business trips and holidays. For example, by making regular flights to Hangzhou or travelling to dynamic Hong Kong, travellers confirm their status as loyal clients. Routes to Bangkok are also popular, opening access to Asia's best resorts.

Partnership with Air France and International Cooperation

Georgian Airways is actively developing cooperation with leading global carriers. A significant milestone was the partnership with Air France. Thanks to codeshare agreements, passengers gain access to an extended route network and the ability to issue single tickets for complex itineraries. Such cooperation allows travellers to enjoy high service standards and convenient connections characteristic of major international alliances.

How to Utilise Benefits

To stay informed about all special offers and personal bonuses, it is recommended to:

• Subscribe to the newsletter on the official airline website.
• Keep boarding passes from past flights to confirm flight history if necessary.
• Follow promotions, which are often conducted jointly with partners from the hotel and tourism sectors.

Service Classes and Onboard Comfort

Georgian Airways strives to combine international air transport standards with traditional national hospitality. Regardless of the flight duration, passengers are offered a high level of service to ensure the journey is pleasant from the very first minute on board.

The airline's fleet consists primarily of modern Boeing and Embraer liners, configured to offer passengers two main classes of service: Business and Economy. Particular attention is paid to cabin cleanliness and seat ergonomics.

Business Class

For passengers who value privacy and enhanced comfort, Georgian Airways offers travel in Business Class. This is the ideal solution for business people and those wishing to rest before arriving at their destination.

• Priority: A separate check-in counter at the airport and priority boarding allow you to save time and avoid queues.
• In-flight Comfort: Seats in the Business Class cabin feature extra legroom and a greater recline angle. Depending on the aircraft type, the configuration may be 2-2 or feature a blocked middle seat for additional personal space.
• Dining and Beverages: Passengers are offered an exclusive menu with a choice of hot meals, appetisers, and desserts, served on porcelain tableware. A special place is occupied by the beverage selection, featuring premium Georgian varieties.

Economy Class

Travel in Economy Class offers an optimal balance of price and quality. Cabins are designed to ensure comfort even during long flights, for example, if you are heading to Hangzhou or planning a connecting flight.

• Seats: Ergonomic seats with adjustable headrests ensure a comfortable sitting position. Seat pitch complies with international standards, providing sufficient legroom.
• Service: Attentive cabin crew are always ready to assist with stowing hand luggage and answering passenger queries.

Onboard Dining

One of the hallmarks of Georgian Airways is its onboard catering. The airline provides food and beverages even on short flights.

Depending on the departure time and route duration, passengers will be offered light snacks (sandwiches, desserts) or a full hot meal. The menu often includes elements of national cuisine, introducing travellers to the country's gastronomic traditions while still in the sky. On flights connecting various regions, such as flights to Hong Kong or the tourist-favourite Bangkok, an extended selection of beverages is offered, including juices, water, tea, coffee, and renowned Georgian beverages.

Entertainment and Connectivity

On board Georgian Airways aircraft, passengers have access to inflight press — the signature "Via Georgia" magazine, covering culture, history, and tourist routes. On some aircraft types, shared screens may be available to display flight information. It is recommended to download your favourite films or music to your mobile devices in advance, as individual entertainment systems (IFE) are not provided on all aircraft.

Special Services

The airline cares for all categories of passengers, providing necessary assistance upon prior request:

• Unaccompanied Minors: For children aged 5 to 12 travelling without parents, an escort service by airline staff is provided from check-in until handover to the meeting person.
• Passengers with Reduced Mobility: Georgian Airways staff provide full assistance to passengers with special needs, including wheelchair provision and help with boarding and disembarking. A request for such services must be made at least 48 hours before departure.
• Special Meals: On a number of flights, special menus (vegetarian, Halal, children's, diabetic) can be ordered when booking the ticket in advance.

The Georgian Airways route network ensures stable air connectivity between important business and tourism centres. Hangzhou serves as a key hub for flights in the Asian region, allowing passengers to plan journeys to popular destinations with comfort.

Useful Tips for Booking and Flying

To ensure your journey with Georgian Airways goes flawlessly and preparation doesn't take up too much time, we have compiled some practical recommendations. Whether you are flying on a business trip via Hangzhou or heading on holiday, these tips will help save money and make the flight more comfortable.

Best Time to Book and Finding Discounts

Experienced travellers know that the key to a good price is purchasing tickets in advance. For long-haul and popular routes, such as flights to Hong Kong or sunny Bangkok, the optimal time to book is 2–3 months before the intended departure date. To ensure you don't miss low fares:

• Subscribe to the airline's newsletter to be the first to know about seasonal sales (Flash Sales).
• Follow the carrier's official social media pages, where promo codes are often published.
• Be flexible with dates: sometimes flying mid-week (Tuesday or Wednesday) is significantly cheaper than on weekends.

Online Check-in and Seat Selection

Don't waste time in queues at the airport — use the online check-in service. It usually opens 24 hours before departure on the airline's website. This is especially convenient if you are travelling with carry-on luggage only. During the check-in process, you can select the most comfortable seat in the cabin:

• Window Seat: For those who want to enjoy the views and sleep without being disturbed by neighbours.
• Aisle Seat: An ideal choice for passengers who prefer the freedom to stand up and stretch during the flight.
• Extra Comfort Seats: For an additional fee, you can often select seats in the front rows of Economy Class with extra legroom.

Mobile Services and Booking Management

For maximum convenience, it is recommended to use the digital features of Georgian Airways. Via the mobile version of the site or the app, you can not only buy a ticket but also save your boarding pass electronically, track flight status in real-time, and promptly make changes to contact details.

Insurance and Safety

When planning an international flight, we strongly recommend taking out travel insurance. Georgian Airways prioritises safety, but an insurance policy will protect you from unforeseen circumstances on the ground, be it flight delays due to weather conditions, lost luggage, or medical expenses abroad. Before flying, check the current document requirements of the destination country.

History and Development of the Airline

The history of Georgian Airways is the path of establishing the national civil aviation of independent Georgia. The airline was founded in September 1993 under the name Airzena. In those challenging times, it was created as a private enterprise designed to ensure reliable air connectivity between the country and the outside world. From the very beginning, the company's priorities were flight safety and a high level of service, which allowed it to quickly gain passenger trust.

National Carrier Status

A key milestone in development was joining forces with other market participants and receiving the status of Georgia's flag carrier in 1999. From that moment, the company was entrusted with the honourable and responsible mission of representing the country in the international arena. In 2004, to meet modern international standards and emphasise its national identity, the airline underwent a major rebranding and received its current name — Georgian Airways.

Fleet Evolution

The company's technical development kept pace with the times. In the early years of operation, the aircraft fleet consisted mainly of Soviet-made planes, such as the Il-62 and Tu-154. However, the airline's management set a course for modernisation, beginning a gradual transition to Western technology. Today, the core of the fleet consists of modern liners from manufacturers Boeing, Embraer, and Bombardier, ensuring comfort and economic efficiency in transport.

Route Network Expansion

Initially focusing on flights to Europe and the Middle East, the airline constantly seeks new opportunities to expand its flight geography. A significant stage in modern development has been strengthening positions in the Asian direction. The Chinese city of Hangzhou has become an important strategic hub for the carrier. The use of this hub has opened new horizons for transit and direct travel.

Thanks to this decision, flights connecting various regions have appeared in the airline's schedule. According to current data, the route network now includes flights to one of Asia's largest financial centres — Hong Kong, as well as to the world-renowned tourist destination — Bangkok. Such a strategy allows Georgian Airways to offer passengers convenient connections and access to key points in East and Southeast Asia.

Innovation and Modernity

Today, Georgian Airways continues to implement modern technologies, developing online booking and check-in services, as well as maintaining high safety standards (IOSA certification). Preserving the traditions of Georgian hospitality, the company strives to be a bridge connecting cultures and continents.