Qanot Sharq

About Qanot Sharq

Based in the historic heart of Central Asia, Qanot Sharq (meaning "Eastern Wing") holds the distinction of being the first private passenger airline in Uzbekistan. Established to bridge the rich cultural heritage of the Silk Road with the modern world, the carrier operates from its strategic hub in Tashkent. With a focus on comfort, reliability, and authentic Uzbek hospitality, Qanot Sharq has rapidly expanded its network to connect travelers across the Middle East, Europe, and Asia, offering a fresh and dynamic perspective on air travel in the region.

A New Era of Uzbek Aviation
Although originally founded in 1998 as a cargo and charter operator, Qanot Sharq redefined itself in 2021 by becoming the country's first privately owned scheduled passenger carrier. This pioneering move was driven by a mission to boost tourism and business connectivity for Uzbekistan, offering travelers more flexibility and competitive options.

Modern Fleet and Safety
The airline operates a modern, all-Airbus fleet designed for efficiency and passenger comfort. The lineup includes the versatile Airbus A320ceo and A321neo for short to medium-haul routes, and the wide-body Airbus A330, which allows for longer journeys with enhanced cabin space. Safety is the carrier's top priority, adhering to strict international maintenance standards and operational protocols.

Strategic Network
Qanot Sharq connects Tashkent with major global hubs and popular leisure destinations. Key routes include frequent flights to vibrant cities like Istanbul, Moscow, and Seoul. The airline also plays a vital role in domestic tourism, linking the capital to the ancient Silk Road cities of Samarkand and Bukhara. For holidaymakers, the carrier offers direct access to sunny retreats such as Phu Quoc, Sanya, and Sharm El Sheikh.

Service with "Eastern" Warmth
True to its name, Qanot Sharq aims to be the "Eastern Wing" that carries passengers with care and respect. The onboard experience is characterized by a friendly crew and a commitment to making every journey pleasant, whether you are traveling for a business meeting in Guangzhou or a cultural expedition to Namangan.

Contacting Qanot Sharq in the United Arab Emirates

For travelers in the United Arab Emirates, Qanot Sharq offers centralized support through its digital platforms and international customer service channels. Whether you are booking a trip to Tashkent or managing an existing itinerary, the airline ensures that assistance is accessible via its official website and dedicated support lines based in Uzbekistan.

Official Website

The most efficient way to book tickets, check flight schedules, or modify reservations is through the airline's official online portal. This platform provides comprehensive services for passengers planning their travel from the UAE.
Website: www.qanotsharq.com

Contact Information

• Official Website: www.qanotsharq.com
• Customer Service (International): +998 71 227 93 07
• Email: info@qanotsharq.com (General inquiries and support)
• Ticket Booking: Available 24/7 via the official website.

Social Media

Stay updated with the latest route announcements, news, and offers by following the airline on its official social media channels:

• Instagram: @qanotsharq
• Facebook: Qanot Sharq Airlines
• Telegram: @qanotsharq

Headquarters

For official correspondence or matters requiring direct contact with the main office, the airline is headquartered in the capital of Uzbekistan.

• Address: Tashkent, Uzbekistan.

Emergency Support

For urgent inquiries, such as flight disruptions or immediate changes, the international call center is available to assist passengers globally.

• 24/7 Hotline: +998 71 227 93 07
• Note: International calling rates from the United Arab Emirates may apply.

Baggage Policy

Traveling with Qanot Sharq is designed to be a smooth experience, but understanding the baggage rules in advance is essential for a hassle-free journey. Whether you are flying light to Samarkand or packing for a long stay in Guangzhou, the airline provides clear guidelines on what you can carry.

Carry-on Baggage

Passengers are generally permitted to bring one piece of hand luggage into the cabin. To ensure safety and comfort for everyone on board, specific size and weight limits apply:

• Weight Allowance: Typically ranges from 5 kg to 8 kg depending on your specific fare class (e.g., Economy vs. Business). It is highly recommended to check the exact weight limit stated on your ticket.
• Dimensions: The maximum dimensions for carry-on bags should not exceed 40 x 30 x 20 cm (or a total of 115 cm including wheels and handles), ensuring the bag fits under the seat or in the overhead compartment.
• Personal Item: In addition to the main carry-on, passengers may bring one small personal item such as a handbag, laptop briefcase, or camera bag (up to 2 kg).

Checked Baggage Limits

Your checked baggage allowance varies based on your route and the fare bundle you purchased. The airline operates on a weight concept for most international flights connecting Tashkent with destinations like Istanbul or Moscow.

• Economy Class: The standard allowance is usually 20 kg. Note that some "Lite" or promotional fares may not include any free checked baggage, requiring you to purchase it separately.
• Business Class: Passengers traveling in Business Class enjoy a more generous allowance, typically ranging from 35 kg to 40 kg.
• Max Weight per Bag: For health and safety reasons, a single piece of checked luggage must not exceed 32 kg. If your total allowance is higher, you must split your items into multiple bags.
• Size Limit: The total linear dimensions (Length + Width + Height) of any checked bag should not exceed 158 cm.

Excess Baggage and Fees

If your luggage exceeds the free allowance provided by your ticket, excess baggage fees will apply. These are calculated based on the additional weight (per kilogram).

• Pre-purchase: It is often cheaper to purchase extra baggage allowance online or through the call center before arriving at the airport.
• Airport Rates: Paying for excess weight at the check-in counter typically incurs a higher fee.

Special Items

Qanot Sharq accommodates passengers traveling with special equipment, though specific conditions and fees may apply.

• Sports Equipment: Items such as skiing gear, golf sets, or surfboards are usually not included in the standard baggage allowance. They are charged as special baggage. You should notify the airline at least 24 hours in advance to ensure space is available.
• Musical Instruments: Small instruments can be carried as hand luggage if they fit within the dimensions. Larger instruments, like cellos, may require booking an extra seat in the cabin or must be checked as fragile baggage.
• Pets: Small pets (cats or dogs) may be allowed in the cabin if the combined weight of the animal and carrier does not exceed 8 kg. Larger pets must be transported in the cargo hold. Advance booking is mandatory.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked baggage.

• Prohibited Everywhere: Explosives, fireworks, flammable liquids (gasoline, lighter fluid), compressed gases, toxic substances, and corrosives.
• Prohibited in Carry-on: Sharp objects (knives, scissors), tools, sporting bats, and liquids/gels in containers larger than 100 ml.
• Batteries: Loose lithium batteries and power banks must be packed in your carry-on luggage only. They are strictly forbidden in checked bags due to fire risks.

Packing Tips for a Smooth Journey

To make your check-in process easier, consider these helpful tips:

• Label Your Bags: Attach a tag with your name, phone number, and email address to the outside and inside of your luggage.
• Protect Fragile Items: Wrap breakable souvenirs or electronics in soft clothing and place them in the center of your bag.
• Keep Valuables Close: Always keep travel documents, medication, jewelry, and cash in your carry-on bag, never in your checked luggage.
• Check Your Fare: Before packing, review your e-ticket confirmation to verifying your exact baggage allowance, especially if you have a connecting flight to cities like Seoul or Phu Quoc.

Traveling with Pets

Qanot Sharq understands that pets are part of the family, and the airline welcomes cats and dogs on board its flights. To ensure the safety and comfort of all passengers and animals, the carrier has established specific guidelines that comply with international aviation standards. Whether you are relocating or taking a holiday, careful preparation is required to bring your furry companion along.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin, provided they remain in their carrier throughout the entire flight.

• Carrier Dimensions: The container must be compact enough to fit safely under the seat in front of you. Maximum dimensions are typically 40 x 30 x 20 cm.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed Pet Types: Generally limited to domesticated cats and dogs.
• Container Requirements: The carrier must be soft-sided, well-ventilated, leak-proof, and allow the animal to stand up and turn around comfortably.
• Limit per Passenger: Usually, only one pet container is permitted per adult passenger.

In Cargo Hold (Checked Baggage)

Animals that exceed the cabin weight limit must travel in the aircraft's cargo hold, which is pressurized and temperature-controlled.

• Container Requirements: Pets must be transported in a rigid, IATA-compliant hard-shell crate (plastic or fiberglass) with a secure metal door.
• Weight and Size Limits: This option is for pets weighing more than 8 kg. The crate must be large enough for the animal to stand naturally without touching the roof, turn around, and lie down.
• Temperature Restrictions: For the animal's safety, transport may be refused if extreme temperatures (hot or cold) are forecast at the departure, transfer, or arrival airports.
• Required Documentation: All health documents must be attached securely to the crate.

As Cargo (Air Freight)

For very large animals, unaccompanied pets, or flights to countries with strict import regulations, animals must be shipped as cargo.

• When Required: This is mandatory for animals traveling without a passenger or if the animal/crate size exceeds checked baggage limits.
• Special Requirements: This process involves a different booking procedure through the airline's cargo department.
• Booking Procedure: Requests should be made well in advance to ensure space availability on the specific aircraft type.

Required Documentation

You must present valid documents at the check-in counter. Requirements may vary based on your destination, such as Istanbul or Moscow.

• Veterinary Passport: A valid booklet containing the pet's identification and medical history.
• Health Certificate: A veterinary certificate issued shortly before travel (typically within 3-10 days depending on the destination).
• Vaccinations: Proof of up-to-date vaccinations, specifically against Rabies (administered at least 30 days and not more than 12 months before travel).
• International Certificates: Veterinary health certificate (Form 1) exchanged for an international veterinary certificate at the airport of departure for international flights.

Service Costs

Pet transportation is not included in the free baggage allowance and incurs an additional fee.

• In-cabin Fee: Charged as a fixed fee or based on the weight concept depending on the route.
• Cargo Hold Fee: Typically calculated per kilogram of the combined weight (animal + crate).
• Note: Prices vary by destination. For example, fees for flights to Tashkent may differ from those to Sanya.

Preparation Tips

To ensure a smooth journey for your pet, consider these recommendations:

• Carrier Acclimatization: Let your pet get used to the carrier or crate days or weeks before the flight to reduce anxiety.
• Feeding: Feed your pet a light meal approximately 4 hours before departure. Avoid feeding right before the flight to prevent motion sickness.
• Hydration: Ensure the pet is well-hydrated, but remove the water bowl shortly before boarding to avoid spills.
• Stress Reduction: Place a familiar blanket or toy inside the carrier. Consult your vet before administering any sedatives, as they are generally discouraged for air travel.

Restrictions

Certain restrictions apply to ensure safety and compliance with local laws.

• Prohibited Breeds: Aggressive dog breeds are often restricted. Additionally, brachycephalic (snub-nosed) cats and dogs (e.g., Pugs, Persians) may be restricted from the cargo hold due to respiratory risks.
• Prohibited Animals: Wild animals, rodents, reptiles, and live fish are typically not accepted as passenger baggage.
• Exceptions: Service animals (such as guide dogs) traveling with passengers with disabilities usually fly free of charge in the cabin, subject to specific documentation.

Important: Pet travel rules are subject to change and space is limited. You strictly must contact Qanot Sharq customer service at least 48 hours before your flight to confirm your booking and verify the latest requirements.

Loyalty Program & Frequent Flyer Benefits

Currently, Qanot Sharq does not operate a traditional miles-based loyalty program or a frequent flyer club. As a dynamic and growing private airline, the carrier is focused on expanding its route network and ensuring high standards of service for all passengers, rather than maintaining a complex points system.

Value for Frequent Travelers
Although there is no membership scheme to accumulate bonuses, regular travelers can still enjoy significant benefits by choosing the airline's premium services. For those who fly often between key hubs like Tashkent and international destinations such as Istanbul or Moscow, the Business Class experience offers a rewarding level of comfort. Benefits include:

• Priority Services: Dedicated check-in counters and priority boarding to save time at the airport.
• Enhanced Comfort: Spacious seating and a refined onboard dining menu tailored to varied tastes.
• Generous Baggage: Higher baggage allowances, which are ideal for business trips or extended family vacations to cities like Samarkand.

Stay Updated on Special Offers
Qanot Sharq frequently releases seasonal promotions and special fare deals that provide excellent value. To ensure you don't miss out on the best prices for flights to popular leisure spots like Sharm El Sheikh or Phu Quoc, passengers are encouraged to:

• Subscribe to the official newsletter via the airline's website.
• Follow the airline's official social media channels for the latest news on route launches and fare discounts.

Service Classes and Onboard Experience

Qanot Sharq is dedicated to providing a comfortable and welcoming environment for all travelers, blending modern aviation standards with the warmth of traditional Uzbek hospitality. Whether you are embarking on a short regional hop or a longer journey to East Asia, the airline offers service options tailored to meet diverse needs and budgets.

Business Class

For passengers seeking enhanced comfort and privacy, Business Class offers a premium travel experience. This service is ideal for business professionals or leisure travelers desiring a more relaxed journey. Key features typically include:

• Priority Services: Dedicated check-in counters and priority boarding ensure a seamless start to the trip.
• Seating: Passengers enjoy wider seats with generous legroom and increased recline. On flights operated by the wide-body Airbus A330, the cabin layout is designed to provide ample personal space, allowing travelers to arrive at their destination well-rested.
• Premium Dining: The culinary experience includes a selection of gourmet meals served on porcelain tableware, accompanied by a variety of beverages.
• Baggage Allowance: A generous checked baggage allowance allows for stress-free packing.

Economy Class

Economy Class is designed to deliver value without compromising on essential comforts. It is a popular choice for tourists visiting Saint Petersburg or those connecting through the central hub.

• Comfortable Seating: The modern fleet features ergonomic seats with adjustable headrests and adequate pitch, ensuring a pleasant ride even on longer sectors.
• Cabin Atmosphere: The interiors of the Airbus A320 and A321 aircraft are bright and modern, equipped with LED lighting to reduce fatigue.
• Hospitality: The cabin crew is trained to provide attentive and friendly service, ensuring that every passenger feels looked after.

In-Flight Dining

One of the highlights of flying with Qanot Sharq is the catering service. The airline takes pride in offering delicious meals that cater to various tastes, with a focus on quality and freshness.

• Complimentary Meals: On most international routes, such as those to Beijing or Shanghai, passengers are served hot meals. Shorter flights may feature light snacks or sandwiches.
• Beverages: A selection of soft drinks, juices, tea, and coffee is available throughout the flight.
• Halal Standards: In line with local traditions, all food served on board is prepared according to Halal guidelines.

Entertainment and Connectivity

In-flight entertainment options vary depending on the aircraft type and route duration. On the airline's Airbus A330 aircraft, often deployed on high-demand routes, passengers may find seatback screens or overhead monitors offering a selection of movies and music. On single-aisle aircraft used for shorter distances, such as flights to Samarkand, travelers are encouraged to bring their own personal devices, books, or tablets to enjoy during the flight.

Special Services

Qanot Sharq is committed to making air travel accessible and convenient for everyone. The airline provides a range of special services to assist passengers with specific requirements:

• Families with Children: Passengers traveling with infants are given special attention. Families can request priority boarding to settle in comfortably before takeoff.
• Unaccompanied Minors: A dedicated service is available for children traveling alone, ensuring they are supervised by airline staff from check-in until they are handed over to their guardian at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance and support for passengers with disabilities can be arranged. It is essential to request these services at least 48 hours in advance to ensure the ground staff and crew are fully prepared to assist.

Qanot Sharq Destinations

Qanot Sharq connects Uzbekistan to the world through its primary hub in Tashkent. The airline has developed a focused network that links Central Asia with key commercial and cultural centers across Europe, Asia, and the Middle East, while also serving popular vacation spots.

Russia

The carrier operates frequent flights to the Russian Federation, serving as a vital bridge for business and tourism. Travelers can fly directly from Tashkent to major hubs like Moscow and Saint Petersburg. In addition to the capital, Qanot Sharq offers direct regional connections linking Russian cities with the historic centers of Samarkand, Bukhara, and Namangan, as well as Fergana and Termez.

East Asia

Expanding its presence in the East, the airline offers routes to several major destinations in China and South Korea:

• China: Scheduled services connect passengers to the bustling metropolises of Beijing, Shanghai, and Guangzhou, facilitating trade and travel.
• South Korea: The network includes flights to Seoul and the port city of Busan.

Leisure & Regional Connections

For holidaymakers and those exploring the wider region, Qanot Sharq provides access to diverse locations ranging from vibrant cities to relaxing beach resorts:

• Turkey: Regular flights to Istanbul offer a gateway to the meeting point of East and West.
• Resort Destinations: The airline caters to sun-seekers with routes to Sanya, the tropical island of Phu Quoc, and the Red Sea resort of Sharm El Sheikh.

Planning a trip with Qanot Sharq can be a smooth and exciting experience with a few strategic preparations. Whether you are flying for business or leisure, securing your tickets well in advance is one of the best ways to ensure a stress-free journey. As the airline operates primarily through its hub in Tashkent, coordinating your connecting flights and layovers efficiently is essential for a seamless travel itinerary.

To find the most competitive fares, it is generally recommended to book your flight at least 3 to 4 weeks prior to your intended departure date. Prices tend to rise as the travel date approaches, so early planning often results in significant savings. Additionally, remaining flexible with your travel dates—flying mid-week rather than on weekends—can often unlock lower price brackets and better availability.

Keep an eye out for special promotions and seasonal deals. Subscribing to the airline's newsletter or following their official social media channels is a great way to stay informed about flash sales. Checking the official website regularly can also help you spot exclusive offers that might not be available through third-party booking platforms.

Maximizing convenience begins before you even arrive at the airport. It is advisable to check the official website to see if online check-in is available for your specific route, as this service may not be offered for all destinations. When available, checking in online typically 24 hours before departure allows you to secure your boarding pass digitally, helping you bypass long queues at the terminal and saving valuable time.

For a more comfortable journey, consider selecting your seat in advance. Whether you prefer the view from a window seat or the easy access of an aisle seat, choosing your spot early ensures you aren't left with whatever is remaining at the last minute. If you require extra legroom, look for premium seating options during the booking or check-in process.

Finally, don't overlook the importance of travel insurance. While we all hope for a perfect trip, having coverage for unexpected delays, cancellations, or medical emergencies provides invaluable peace of mind. Additionally, utilizing the airline's mobile-friendly official website is a smart way to track flight updates on the go, and saving digital copies of your tickets and documents on your smartphone ensures you have easy access to them whenever needed.

History and Development

The story of Qanot Sharq is one of resilience and transformation, marking a significant chapter in the aviation history of Central Asia. Founded in 1998, the company holds the title of being the first private airline in Uzbekistan. In its early years, the carrier focused primarily on cargo and charter operations, playing a crucial role in logistics and freight transportation. For over two decades, it operated quietly behind the scenes, building a foundation of aviation expertise before stepping into the spotlight of commercial passenger travel.

A New Chapter: 2021 Relaunch
The defining milestone in the airline's history occurred in 2021, when Qanot Sharq officially reinvented itself as a scheduled passenger carrier. This strategic pivot ended the long-standing monopoly in the local aviation market, offering travelers a fresh alternative with competitive service. The launch was timed to support the country's growing tourism sector and economic reforms, positioning the airline as a key player in connecting Tashkent to the rest of the world.

Fleet Evolution
To support its ambitious growth, the airline rapidly modernized its fleet. Moving away from older Soviet-era aircraft that defined the region's past, Qanot Sharq adopted a modern, all-Airbus fleet. Operations began with the reliable Airbus A320ceo, perfectly suited for medium-haul regional routes. As demand grew, the carrier integrated the highly efficient Airbus A321neo, allowing for longer ranges and reduced fuel consumption. A significant leap forward was the acquisition of wide-body Airbus A330 aircraft, which enabled the airline to launch high-capacity, long-haul flights to major international hubs.

Network Expansion
Since its passenger debut, the airline has aggressively expanded its route map. Initial services focused on connecting Uzbekistan with major cities in the Russian Federation, such as Moscow and Saint Petersburg, catering to the robust demand for business and visiting friends and relatives (VFR) traffic. The network soon grew to include popular tourist and commercial destinations, establishing regular links to Istanbul and developing a strong presence in East Asia with flights to Seoul and Guangzhou.

Modern Developments
Today, Qanot Sharq is at the forefront of developing Uzbekistan's tourism potential. Unlike traditional legacy carriers that often funnel all traffic through a single capital hub, the airline has innovated by launching direct international flights to historical regional centers. This includes connecting foreign travelers directly to the ancient city of Samarkand, bypassing the need for domestic transfers. The carrier continues to refine its product, focusing on bridging the gap between Eastern heritage and modern aviation standards.