Tocumen International Airport

Tocumen International Airport (PTY) is not merely the primary air gateway to Panama, but also one of the most vital transport hubs in Latin America. Unofficially known as the "Hub of the Americas", this airport plays a key role in connecting North, Central, and South America with the Caribbean and Europe. Its strategic location and modern infrastructure make it an ideal point for transit passengers, who account for over 70% of the total passenger traffic. The airport serves as the main base for the national carrier, Copa Airlines.

Tocumen Airport is distinguished by a high level of service and thoughtful organization. It consists of two modern terminals: Terminal 1 and the recently opened Terminal 2, which has significantly increased capacity and passenger comfort. Thanks to this expansion, the airport offers travelers a wide selection of shops, dining options, and several VIP lounges for relaxation. The extensive route network covers more than 85 destinations worldwide, confirming Tocumen's status as a key international hub.

For your convenience, we have compiled key contact information for Tocumen International Airport (PTY).

• Official Airport Website: www.tocumenpanama.aero
• Help Desk Phone: +507 238-2700
• Airport Address: Avenida Domingo Diaz, Vía Tocumen, Ciudad de Panamá, Panamá
• Email for General Inquiries: informacion@tocumenpanama.aero
• Airport Social Media: Follow news and updates on official accounts on Facebook (@AeropuertoDeTocumen), Twitter/X (@TocumenAero), and Instagram (@tocumenaero).
• Lost Luggage Information: If your luggage was lost during a flight, you must first contact your airline's representative office. For items left within the airport terminal, you can contact the Lost and Found department via email: objetos.extraviados@tocumenpanama.aero.
• Customer Support Contacts: For assistance and inquiries, you can use the main help desk phone number or send a request to the email address listed above.

Getting to Tocumen International Airport (PTY), the main aviation hub of Panama, from the center of Panama City is possible via several methods suitable for any budget and comfort level. On average, the trip takes from 30 to 60 minutes, although this time can increase significantly during peak hours due to heavy traffic.

The most reliable and fastest option to avoid traffic jams is the Metro. The recently opened station on Line 2 is directly connected to the passenger terminal, making the trip very convenient and predictable in terms of time. To pay for the fare, you will need a Metro Bus/RapiPass transport card, which can be purchased and topped up at any station. Additionally, the E489 express bus runs to the airport via the Southern Corridor (Corredor Sur), which is the most budget-friendly method, though less comfortable if you have large luggage.

For those who prefer comfort, taxis and ride-hailing services are available. Official tourist taxis can be found at the terminal exit; however, it is recommended to agree on the fare with the driver before starting the journey, as prices are not always fixed. A more popular and often advantageous alternative is using apps like Uber or Cabify, which offer transparent pricing and convenient car booking directly from your smartphone.

If you value independence in movement, you can use car rental services. Tocumen Airport hosts counters for many international and local rental companies. This is an excellent option if you plan to travel around the country. For those arriving in their own vehicles, the airport grounds provide both short-term and long-term parking located within walking distance of the terminals.

Tocumen International Airport (PTY) is a large and modern transit hub consisting of two passenger terminals — Terminal 1 and Terminal 2. It is important to understand that both terminals are integrated into a single complex, and passengers can move freely between them on foot without leaving the secure area.

Terminal 1 (T1) is the original airport building. It handles a significant portion of international flights, serving as the main hub for Copa Airlines and its Star Alliance partners. Structurally, it consists of a central zone and two piers (North and South) extending outwards. Despite its age, the terminal is well-equipped, though it can be quite busy during peak hours.

Terminal 2 (T2) is the new, spacious, and high-tech wing of the airport, opened to significantly expand its capacity. It features a modern design, high ceilings, abundant natural light, and wider waiting areas. It serves flights for Copa Airlines as well as other international carriers such as KLM, Air France, and Turkish Airlines. T2 frequently utilizes automated baggage drop and passport control systems, speeding up the completion of formalities.

Navigation within the airport is intuitive. Departure zones are located on the upper level, while arrival halls and baggage claim are on the lower level. Transfer between Terminal 1 and Terminal 2 is done via a wide corridor located in the central part of the building. The walk takes from 5 to 15 minutes depending on the location of your boarding gates. Signs are in Spanish and English and are clearly visible.

For check-in and security screening, it is recommended to arrive at the airport at least 3 hours before an international flight departure. Tocumen is a very busy transit hub, and queues can be long during morning and afternoon hours. To avoid confusion, always check your terminal number and boarding gate on your boarding pass or on the information screens located throughout the airport.

The history of the main airport of Panama is a story of rapid growth and strategic importance. Although the modern terminal familiar to most travelers was opened in 1978, the airport's roots go deeper. The first Tocumen Airport was opened on June 1, 1947, but it soon became evident that its capacity was insufficient for the growing passenger traffic.

Interesting fact: The airport was named after the Tocumen River, which in turn was named after Tocue Mene, a chief of one of the local tribes who lived in the area during the arrival of the Spanish. Thus, the name of the country's main transport hub pays tribute to its indigenous history.

A key moment in the airport's history was the decision to build a new, larger terminal in the 1970s. The project was realized, and on August 15, 1978, the grand opening of the new passenger terminal took place. This date marked the starting point for Tocumen's transformation into a major international hub. However, the real development boom began in the 21st century, when management of the airport was transferred to the state-owned company Aeropuerto Internacional de Tocumen, S.A. in 2003.

From that moment, a massive modernization program began. In 2012, the North Pier (Muelle Norte) was opened, significantly increasing capacity. But the most ambitious project was the construction of the new Terminal 2, designed by the famous architect Norman Foster. Its phased commissioning began in 2019 and was completed in 2022, allowing Tocumen to double its capacity and secure its status as the "Hub of the Americas" — a crucial connecting node linking North and South America.

Tocumen International Airport (PTY) is a modern and well-equipped hub offering passengers a full range of services for a comfortable journey. Whether you are transiting or starting your trip from Panama City, you will find everything you need here.

For hungry travelers, the airport features numerous restaurants, cafes, and food courts offering both local Panamanian dishes and popular international chains. Shopping enthusiasts will appreciate the extensive Duty Free area with a large selection of perfumes, confectionery, and travel retail items, as well as many shops selling souvenirs, clothing, electronics, and books.

For those who value comfort and privacy, the doors of several VIP lounges and business lounges are open, such as the Copa Club and The Lounge Panama. They offer comfortable seating, complimentary snacks and beverages, press, and work areas in a quiet atmosphere. To stay connected, free Wi-Fi is available throughout the terminals, along with numerous charging stations for electronic devices.

Practical matters are easily resolved at the airport: bank branches, ATMs, and currency exchange points are available. A medical center is available in case of illness. Travelers with children can use the mother and child rooms and play areas. The airport is fully adapted for passengers with reduced mobility — there are ramps, elevators, and specially equipped restrooms.

If you have a long layover, you can rest at the hotel located directly in the terminal's transit zone, or at one of several hotels nearby. For business travelers, there are conference rooms and business centers where you can hold a meeting or work in silence.

At Tocumen International Airport (PTY), passengers will find a wide choice of establishments for every taste and budget. Whether you are looking for a quick snack before departure or want to enjoy a full meal during a long layover, you will easily find a suitable option. Most cafes and restaurants are concentrated in the departure zone (airside), after passing security control in both terminals — T1 and T2.

For those wishing to experience local cuisine, it is worth paying attention to restaurants offering Panamanian dishes. Try sancocho (a hearty chicken soup), fresh ceviche, or simply enjoy a cup of famous Panamanian coffee. If you prefer familiar tastes, the airport features numerous international fast-food chains, coffee shops, and pizzerias. Here you can grab a burger, sandwich, or salad quickly and inexpensively.

For a more relaxed meal, choose one of the à la carte restaurants. You can order steaks, pasta, sushi, or other international dishes. The price range varies: from budget options in the food courts to more upscale establishments with panoramic views of the runway. Regarding dietary restrictions, many establishments offer vegetarian options. Information about Halal, vegan, or gluten-free dishes is best verified directly at the restaurant.

Most establishments operate according to flight schedules, and some cafes and fast-food points are open 24 hours, which is especially convenient for passengers on night and early morning flights. Lounges and dining spots located in both terminals offer a wide selection of beverages, from local specialties to classic refreshments, and are excellent places to relax while waiting for boarding.

To ensure your journey through Tocumen International Airport goes smoothly, there are several points to consider. This major aviation hub, serving Panama City and all of Panama, is well-organized, but knowing a few nuances will help save time and stress.

Arrival Time and Check-in: For international flights, it is recommended to arrive at the airport at least 3 hours before departure. This will give you enough time for check-in, baggage drop, and security control without rushing. To save time, use online check-in, which is offered by almost all airlines. This will allow you to head straight to the bag drop counter or, if traveling light, to the security screening area.

Security Check and Carry-on: Be prepared for standard security procedures. All electronics (laptops, tablets) must be removed from your bag into a separate tray. Remember the rules for carrying liquids in carry-on luggage: containers no larger than 100 ml packed in a transparent bag are allowed. Sharp objects and other prohibited items will be confiscated. When choosing a seat on the plane, consider that flights from Panama often pass over the picturesque Caribbean islands or the Pacific Ocean — a window seat can offer unforgettable views.

Tips for Transfer Passengers: Tocumen is one of the largest transit hubs in Latin America. The airport is designed for convenient connections, but the terminals can be large. Watch carefully for "Vuelos en Tránsito" (Transit Flights) signs to quickly find the correct gate. If you have a long layover, the airport has plenty of shops, restaurants, and several business lounges where you can rest comfortably.

Customs Control and Saving Money: If Panama is your final destination, you will need to pass customs control. This is usually a standard procedure where luggage may be checked. To save a little, bring an empty water bottle with you — after passing security, you can fill it at drinking fountains. Prices for food and drinks at the airport can be high.

In Case of Flight Delay: If your flight is delayed, first contact your airline's counter for information and potential vouchers for food or accommodation. Flight status information is also displayed on numerous screens in the departure halls. Do not hesitate to ask airport information desk staff — they will help you orient yourself.