Passengers heading to Excursion Inlet should prepare in advance for the fact that EXI is not a typical airport with a developed service sector, but a basic access point to the Alaskan wilderness. Familiar comfort attributes characteristic of city terminals are completely absent here. The level of service is defined by the "expedition" format, so travellers are recommended to be fully autonomous and bring everything they need with them.
Restaurants, Cafes, and Shops
On the pier itself and in the landing zone, there are no catering establishments: no cafes, snack machines, or coffee shops. The only opportunity to purchase food is the local General Store, located in the settlement near the pier. The assortment there is limited to basic necessities, canned goods, and drinks. Full hot meals are available only to guests of fishing lodges, where food is included in the tour package and prepared in the complex's kitchen.
There are no Duty Free shops or souvenir stalls at the airport. It is better to purchase all necessary tackle, clothing, or medicines in Juneau in advance.
Connectivity, Wi-Fi, and Electronics
Excursion Inlet is a place for a digital detox, often forced. There is no public Wi-Fi on the pier or in its vicinity. Mobile connection may work unstably and depends on your operator (best coverage with GCI or AT&T, but the signal often drops). Charging stations are absent; a power socket can only be found inside the store or lodge, so it is strongly recommended to carry fully charged power banks.
Financial Services
There are no ATMs or currency exchange points in the settlement or at the seaplane base. Bank branches are also absent. The local store may accept credit cards, but terminals often depend on satellite connection. It is critically important for travellers to carry a sufficient supply of cash US Dollars, especially small bills, to pay for minor expenses or tips.
Waiting Areas and VIP Services
The concept of a business lounge is not applicable here. While waiting for a seaplane, passengers stay in the open air on the pier or under the canopies of nearby buildings. In case of bad weather, the store premises or the lobby of the hosting lodge serve as shelter. The natural "VIP zone" can be considered the benches overlooking the bay, where one can observe wildlife in silence.
Medical Services
There is no medical centre or pharmacy at the airport. Hospitals are absent in the settlement. First aid can be provided by the cannery staff or lodge guides who have basic first aid kits. In case of serious injuries or acute illnesses, emergency medical evacuation (medevac flight) to a hospital in the city of Juneau is required.
Services for Passengers with Children
Specialised mother and child rooms or play areas are not provided. Parents should be extremely attentive: the seaplane base is an open pier on deep water without high railings. Due to the lack of amenities (changing tables, food warming), travelling here with infants requires thorough preparation and a supply of all hygiene products.
Accessibility
The infrastructure of the seaplane base presents difficulties for passengers with reduced mobility. The transfer from the shore to the floating dock is via a sloping ramp (gangway). During low tide, the angle of inclination becomes very steep, making independent movement in a wheelchair impossible. There are no special lifts or hoists. If you require assistance with boarding, you must notify the airline in advance — pilots and lodge staff usually help passengers board, but conditions remain rugged.
Hotels and Accommodation
There are no hotels directly at the "airport," as it is integrated into the village. Accommodation in Excursion Inlet is oriented towards targeted tourism (fishing and eco-tours):
- Excursion Inlet Lodge: The main place of residence for tourists. Offers comfortable rooms, meals, and fishing organisation. Located within walking distance or a few minutes' boat ride from the seaplane landing spot.
- Staff Housing: Seasonal workers are accommodated in factory dormitories, inaccessible to ordinary tourists.
Business Services
Conference rooms and business centres are absent in Excursion Inlet. This place is intended for a break from work, not for business meetings.