The infrastructure and service at Elfin Cove Seaplane Base (ELV) are dictated by its specifics: it is a remote landing site in the wilderness where a wooden dock serves as the terminal. You will not find the usual comforts of major international hubs here, such as Duty Free or business lounges. All "airport amenities" are essentially the amenities of the village itself, located within walking distance of the seaplane mooring point.
Restaurants, Cafés, and Shops
There are no food outlets directly on the floating dock. However, since the dock is in the centre of the settlement, access to food and shopping is literally a couple of minutes' walk along the wooden boardwalks:
- Shops: The only place for shopping is the local General Store. Here you can purchase basic groceries, snacks, beverages, souvenirs with Alaskan symbols, and essential items.
- Dining: Most tourists eat in restaurants at their fishing lodges (usually included in the tour package). For independent travellers, a small seasonal café or dining spot may be open, but their schedule depends on the time of year and weather. It is recommended to carry a supply of water and a snack in case of flight delays.
Financial Services and Communication
You should travel to Elfin Cove prepared, as typical urban services are absent here.
- Banks and Currency Exchange: There are no banks, currency exchange points, or ATMs at the airport or in the village. Credit cards are accepted at the store and lodges, but for small expenses and tips, it is strongly recommended to carry US dollars in cash, withdrawn in advance in Juneau or Anchorage.
- Wi-Fi and Device Charging: There are no public power outlets on the dock. You can only charge your phone at your place of accommodation. Mobile coverage in this area is unstable and depends on the operator. Wi-Fi is available primarily in lodges (often via satellite connection), but speed may be limited.
Waiting Areas and VIP Service
The concept of a VIP lounge in Elfin Cove is replaced by nature itself. There are no special enclosed rooms for waiting for departures on the dock. Passengers await the plane in the fresh air, enjoying views of the bay, or in the lobby of their hotel if it is nearby. In case of bad weather, shelter can be found under the awnings of nearby port buildings.
Services for Passengers with Children
Travelling with children to the seaplane base requires increased attention from parents. There are no mother-and-child rooms or play areas here. The main task is safety: there are no railings on the docks, and the water is icy, so children must be held by the hand and wear life jackets if required by your carrier's rules.
Passengers with Reduced Mobility
The infrastructure of the seaplane base presents challenges for citizens with limited mobility. The main obstacle is the ramps (inclined walkways) between the shore and the floating dock. During strong low tides, the angle of inclination can be very steep.
- Assistance with Boarding: Airline staff are always ready to provide physical assistance when boarding the seaplane, but there is no special lift equipment.
- Movement: The wooden boardwalks of the village are generally suitable for wheelchairs but can be slippery. The need for assistance should be notified to the airline (usually Alaska Seaplanes) at least 48 hours before departure.
Medical Services
There is no medical centre or pharmacy at the airport. The village has limited first aid capabilities provided by local volunteers (EMS). In the event of serious health problems, the only solution is emergency evacuation by seaplane or helicopter to a hospital in Juneau.
Accommodation: Hotels near the Airport
The concept of an "airport hotel" here is as literal as it gets — accommodation is located within a 2–10 minute walk from the plane's steps. The main type of accommodation is Fishing Lodges, offering full board:
- Tanaku Lodge — known for its hospitality and proximity to the dock.
- Waters Edge Lodge — located right by the water, offering comfortable accommodation and fishing tours.
- Elfin Cove Resort — another popular option for fishing enthusiasts.
- Private Rentals: It is possible to rent a room or cabin from locals through booking platforms, but this must be done several months before the trip, as places are scarce.
Business Services
There are no conference rooms or business centres in Elfin Cove. This is a place for digital detox and relaxation. If you need to hold a meeting, the only option would be to arrange the use of a dining hall in one of the lodges during hours free from meal service.