Aurigny Air flights and airline information

Aurigny Air (GR) is the leading regional airline of the Channel Islands, holding the status of the de facto flagship carrier of the Bailiwick of Guernsey. The primary link and operational hub for the company is the airport located in Saint Peter Port. The airline plays a critically important role in ensuring transport accessibility for the islands, connecting them with key cities in the UK and Europe.

Founded in 1968, the company has grown from a private carrier into a state-owned entity: since 2003, it has been fully owned by the Government of Guernsey. Aurigny Air is not part of global aviation alliances, allowing it to maintain flexibility and focus entirely on the needs of residents and visitors of the Channel Islands, offering quality regional-level service.

A key feature of the airline is its unique fleet, adapted for the specific conditions of short runways. It operates reliable ATR 42 and ATR 72 turboprop aircraft, as well as specialized Dornier 228 planes for flights to Alderney. For longer routes, the modern Embraer 195 jet is used, providing a high level of comfort for passengers.

Benefits of flying with Aurigny Air include punctuality, deep knowledge of the region's specifics, and friendly service focused on creating a home-like atmosphere on board. Due to its state status, the airline guarantees connection stability even in the challenging weather conditions typical of the English Channel, remaining a reliable partner for any traveler.

You can contact Aurigny Air customer support through the following methods:

• Official website — aurigny.com
• Call center phone — +44 1481 267267 (main number for bookings and general inquiries)
• Administrative office — +44 1481 266444
• WhatsApp — +44 7436 422214
• Email for general inquiries — customerservices@aurigny.com
• Email for bookings — reservations@aurigny.com
• Social media — Aurigny.com / Aurigny Air Services accounts on Facebook, @AurignyAirServices on X (Twitter), and @aurigny_guernseys_airline on Instagram.
• Mobile app — The Aurigny App is available for download on the App Store and Google Play.
• Emergency support — for claims and delays, it is recommended to contact claims@aurigny.com.

We recommend checking the current contact information and support service hours on the airline's official website before reaching out.

Baggage allowances for Aurigny Air (GR) depend on the selected fare and destination; therefore, passengers are advised to verify details during the booking process. The standard carry-on baggage allowance is one bag weighing up to 10 kg. The maximum allowable dimensions for items in the cabin are 35 × 25 × 20 cm. These parameters allow the baggage to be placed under the seat or in the overhead bin.

As for checked baggage, it is usually not included in basic fares and is paid for separately. Higher-tier fares may include a piece weighing up to 20-23 kg. If your baggage exceeds the established limits, the airline charges an overweight fee according to current rates, which are best checked on the official website before departure.

Special rules apply to the transportation of special items, such as sports equipment, bicycles, or musical instruments. Generally, such items require prior approval and additional payment. Strollers and car seats for travelers with infants are typically transported free of charge but must be processed at the check-in desk.

For safety reasons, it is prohibited to carry explosive, flammable substances, high-power lithium batteries, and other dangerous goods in both checked and carry-on baggage. We recommend packing valuables, documents, and electronics exclusively in your carry-on baggage and attaching contact tags to suitcases checked into the hold to facilitate identification in case of delays.

Pet Transport in the Cabin

Aurigny Air provides limited information regarding in-cabin pet transport standards. Generally, small pets are allowed if their weight, including the carrier, does not exceed the established limits for carry-on baggage. The carrier must be secure, ventilated, and fit under the seat in front of you.

Transport in the Cargo Hold

• Large animals require the use of special IATA-certified containers.
• The container must allow the animal to stand, turn around, and lie down in a natural position.
• Transport conditions in the cargo hold depend on the aircraft type, especially on smaller planes like the Dornier.

Required Documents

To travel with a pet, you must prepare an international veterinary passport, proof of microchipping, and current vaccination certificates (including rabies). Special regional veterinary control rules apply for flights between the UK, Ireland, and the Channel Islands.

Cost and Preparation

Pet transport fees are not fixed and are calculated individually at the time of booking. It is recommended not to feed the animal 4–6 hours before departure and to acclimate it to the container in advance to minimize stress during the flight.

Restrictions

• The airline may restrict the transport of brachycephalic breeds (pugs, bulldogs) due to health risks during pressure changes.
• During periods of extreme temperatures, transporting animals in the cargo hold may be temporarily prohibited.

To clarify current rules and the possibility of transporting a specific animal on your chosen flight, be sure to contact Aurigny Air customer support in advance.

Frequent Flyer Program

Aurigny Air offers its frequent customers participation in a frequent flyer program, with information provided upon individual request. Although the carrier is not part of global alliances, the existence of a dedicated communication channel indicates a commitment to rewarding the loyalty of travelers who frequently fly between the islands and the mainland.

Membership Tiers and Privileges

• The loyalty system is focused on corporate clients and regional residents through the BusinessPlus product.
• Privileges may include flexibility in changing departure dates and priority service.
• The exact names of status tiers (Silver, Gold) are not detailed in external sources; conditions are clarified upon registration.

Earning and Using Points

Passengers can accumulate points or miles for every flight completed with Aurigny Air. These bonuses can later be used for partial payment of tickets or to receive additional services on board. Information regarding partners among hotels or banks is provided to program participants privately.

How to Join the Program

• Registration is usually available through the airline's official website.
• Participation allows you to receive timely notifications about private sales and special offers.
• For details on accumulating miles, it is recommended to send an inquiry to frequentflyer@aurigny.com.

The primary service class at Aurigny Air (GR) is Economy Class, designed with the specifics of short regional flights in mind. On board the Embraer 195 jets, passengers are offered a modern cabin with a comfortable seating configuration, while on the ATR and Dornier turboprops, the focus is on functionality and reliable connection. There is no dedicated business class with a separate cabin on most flights; however, the BusinessPlus program offers enhanced fare conditions for business trips.

In-flight catering usually consists of light snacks and drinks. Depending on the flight duration and the selected ticket type, service may include a complimentary snack or the option to purchase items from the onboard menu (Buy-on-Board system). Since flights between the Channel Islands and the UK are short, full hot meals are not provided on scheduled routes.

In-flight entertainment systems (IFE) and Wi-Fi are unavailable on most aircraft in the Aurigny Air fleet, which is typical for regional aviation. Passengers are advised to prepare content on their mobile devices in advance. For reading material, an in-flight magazine is offered, containing interesting articles about life and attractions in the Channel Islands.

Special services include support for passengers with reduced mobility and accompaniment for unaccompanied minors. These services must be ordered in advance, at least 48 hours before departure. For families with infants, priority boarding and assistance with placing baby items are provided. For inquiries regarding special meals due to medical or religious reasons, please contact customer support at the booking stage.

Aurigny Air (GR) specializes in providing reliable connections between the Channel Islands and key European transport hubs. The carrier's primary hub is the airport in Saint Peter Port, from where regular flights connect the archipelago with the outside world.

The company's route network covers important destinations in the UK, including London, Birmingham, and Southampton. The carrier also operates international flights to Paris and Dublin, providing tourists and business travelers with convenient access to the capitals of France and Ireland. Intra-regional connection is maintained with regular flights to the island of Alderney.

To find the most favorable fares, Aurigny Air recommends booking tickets well in advance, especially for holiday periods and the summer season. The lowest prices are usually available several months before departure. It is best to make your purchase in the middle of the week when demand is lower than on weekends. Using the official website aurigny.com ensures no hidden intermediary fees.

The airline often runs seasonal promotions, information about which can be obtained from the official newsletter or social media. Online check-in opens 7 days before departure, and we strongly advise using this option to save time at the airport. Early check-in also increases the chances of choosing a preferred seat in the cabin for free.

When choosing a seat, consider the aircraft type: Embraer 195 flights offer more space, while small Dorniers offer unique views of the Channel landscapes from all seats. If comfort is a priority, consider BusinessPlus fares, which include additional flexibility options. The Aurigny App will be an indispensable assistant — it allows you not only to store boarding passes but also to track flight status in real-time.

Don't forget about travel insurance: although Aurigny Air strives for maximum punctuality, insurance will help cover costs in case of unforeseen changes to plans or delays due to weather conditions. For group bookings or transporting specific baggage, it is best to contact the sales department directly for special terms.

The history of Aurigny Air Services began in 1968 when the airline was created to serve vital links between the islands of Guernsey, Jersey, and Alderney. From the very beginning, the carrier focused on reliability and accessibility, becoming an integral part of the Channel Islands' infrastructure. In its first decades of existence, the company operated as a private enterprise, gradually expanding its fleet and flight geography to mainland UK.

A major milestone in the development of Aurigny Air was 2003. During this period, the Government of Guernsey made a strategic decision to fully nationalize the company. By becoming state-owned, the airline was granted the status of the national carrier of the Bailiwick of Guernsey. This decision was driven by the need to guarantee stable air connections with the outside world, independent of the market fluctuations of private operators.

The evolution of the company's aircraft fleet reflects the technological progress of regional aviation. From early piston aircraft, the company moved to operating Short 360 turboprops, and later to modern and economical ATR models. A landmark event was the introduction of the Embraer 195 jet liner, which significantly reduced travel time to major hubs and increased comfort for passengers on longer routes.

In recent years, Aurigny Air has been actively implementing digital innovations, developing its mobile app and online service systems. Despite global challenges in the aviation industry, the company maintains its identity as a regional leader, ensuring connectivity with cities such as London and Paris. Today, the airline continues to fulfill its mission, remaining a reliable bridge between the quiet shores of the islands and the dynamic metropolises of Europe.