Aurora flights and airline information

Aurora (IATA: HZ) is the largest regional airline in Russia, focusing on providing reliable connections within the Far Eastern Federal District. The carrier's main link and base hub is Khabarovsk, from where dozens of flights are operated to the most remote corners of the region.

Created to form a unified air transportation network in the East of the country, the company is part of the Aeroflot Group, which guarantees high standards of flight safety and service quality. Aurora connects major administrative centers, such as Vladivostok and Yuzhno-Sakhalinsk, with international hubs and neighboring regions.

A key advantage of the carrier is its adaptation to harsh climatic conditions, allowing it to maintain flight regularity even in northern latitudes. The airline's fleet includes both modern airliners and reliable turboprop aircraft specifically designed to operate on short and challenging runways.

Passengers value the carrier for its contribution to the development of tourism in unique locations such as the Kuril Islands and Kamchatka. Thanks to subsidized fares and an extensive network of domestic routes, travel across the Far East is becoming more accessible to a wide range of tourists and local residents.

To contact the airline representatives and receive prompt assistance, you can use the following contact details:

• Official website — flyaurora.ru
• Contact center phone — 8-800-250-49-88 (toll-free within Russia)
• Support email — contact_center@flyaurora.ru
• Social media — official communities on VK (Aurora Airlines) and Telegram (Aurora Airlines)
• Mobile app — available for download on the Android platform
• Head office — 50-a Gorkogo St., Yuzhno-Sakhalinsk, Sakhalin Region, 693023, Russia

We recommend checking the current contact information and addresses of regional representative offices directly on the airline's official website before your trip.

Aurora Airlines follows standard baggage allowance rules that depend on the selected fare and flight direction. For carry-on baggage, passengers can usually take a bag weighing up to 10 kg with dimensions not exceeding 55x40x25 cm into the cabin. Additionally, personal items such as a handbag, briefcase, or document folder are permitted.

Checked baggage allowances vary: for economy class no-baggage fares, checking bags in the hold is paid for separately, while standard fares include one piece weighing up to 23 kg. Business class passengers are generally entitled to two pieces of increased weight baggage.

Excess and oversized baggage is accepted for transport if space is available in the cargo hold and is paid for at special rates. You can pay for excess weight at the check-in counter at the airport or in advance via online services, which is often cheaper.

For the transportation of sports equipment, such as skis or snowboards, seasonal promotions often apply, allowing one set of equipment to be carried free of charge. Strollers and cradles are transported at no extra cost beyond the established allowance if they are used for transporting a child.

It is prohibited to carry dangerous substances, flammable liquids, and high-capacity lithium batteries in checked or carry-on baggage. To ensure the safety of your belongings, it is recommended to use protective film and reliable locks, and not to place valuable items or documents in checked baggage.

In-Cabin Carriage

• Small pets (dogs, cats, birds) are allowed in the Aurora cabin if their total weight with the container does not exceed 8 kg.
• The dimensions of the soft carrier or hard container must allow it to be placed under the seat in front of you.
• The animal must remain inside the closed carrier at all times during the flight.

Carriage in the Cargo Hold

• Animals weighing more than 8 kg are transported in a specialized heated cargo compartment in sturdy crates.
• The container must meet IATA standards, be ventilated, have a secure lock, and a moisture-absorbent bottom.
• The size of the crate must allow the pet to stand at full height and turn around its axis.

Required Documents

• For travel within Russia, a veterinary passport with records of current vaccinations (primarily rabies) is required.
• For international flights, it is necessary to obtain an international veterinary certificate and clarify the specific requirements of the destination country.

Cost and Booking

• Animal transportation is not included in the free baggage allowance and is paid for as a special service at fixed rates.
• The service must be booked no later than 36-48 hours before departure, as the number of places for animals on the flight is limited.

Restrictions

• The airline may restrict the transportation of brachycephalic dog breeds due to the risk of respiratory problems during the flight.
• Sick or laboratory animals, as well as certain types of wild animals, are not permitted for carriage.

Before planning your trip, be sure to contact the Aurora contact center at 8-800-250-49-88 to confirm the possibility of transporting your pet on a specific aircraft type.

Loyalty Program

At present, Aurora Airlines does not have its own separate bonus system for frequent flyers; however, as a partner of the Aeroflot Group, the carrier often interacts with global customer reward programs.

Opportunities for Passengers

• Aeroflot Bonus members can check the possibility of earning miles for flights operated under the SU code on Aurora aircraft.
• Miles can be earned for flights on regional and international routes depending on the selected booking class.
• Accumulated points can later be used to purchase award tickets or for service class upgrades on partner flights.

How to Earn and Spend

• To earn points, you must provide your bonus program membership number when booking a ticket or during flight check-in.
• In addition to flights, miles can be earned by using the services of partners: hotels, car rental services, and bank cards.
• It is recommended to spend accumulated bonuses on flights during periods of low demand when more award seats are available.

For the latest information on mile accrual rules and current partner programs, we recommend visiting the official website flyaurora.ru or contacting customer support.

On board Aurora aircraft, passengers are offered two main service classes: Economy and Business. Economy class features modern seats with optimal row spacing, ensuring comfort on short regional flights. In business class, travelers receive expanded personal space, an enhanced menu, and priority service at the airport.

Meals depend on flight duration and direction. On short routes, passengers are offered soft drinks and light snacks, while on longer flights, hot meals prepared to the quality standards of the Aeroflot Group of Companies are served. Special menus (children's, vegetarian, or religious) can be ordered in advance through the website or contact center.

Additional amenities are provided for travelers with children. Baby cradles are available on some aircraft types (upon prior request), and flight attendants are always ready to assist with heating baby food. The airline also provides an accompaniment service for unaccompanied minors, ensuring their safety at all stages of the journey.

For passengers with disabilities, Aurora provides comprehensive assistance during boarding and disembarking, as well as special wheelchairs for moving around the cabin. It is recommended to notify the airline of the need for assistance at least 36 hours before departure so that the staff can prepare all necessary conditions.

Aurora Airlines' route network covers key points in the Far East and Siberia, providing vital connections between regional cities. Major flights are operated through the base airport in Khabarovsk, as well as from large hubs in Vladivostok and Yuzhno-Sakhalinsk.

The flight geography includes administrative centers such as Krasnoyarsk and Yakutsk, as well as unique island and coastal territories, including Nikolayevsk-on-Amur, Iturup, and Blagoveshchensk. This allows tourists to plan complex itineraries through the most scenic natural attractions of the Russian East.

To purchase tickets at the best rates, Aurora Airlines recommends planning your trip in advance, especially if your flight falls during the summer vacation period or New Year holidays. The most affordable prices are usually offered when booking 2-3 months before the departure date.

It is most convenient to follow special offers and promotions through the official Telegram channel or the newsletter on the flyaurora.ru website. Often, the carrier offers subsidized tickets for youth, seniors, and residents of the Far Eastern region, allowing for significant savings on travel.

Online check-in opens 24 hours before the flight and allows you to choose a convenient seat in the cabin for free (for most fares). Using the mobile app speeds up this process and allows you to store your boarding pass digitally, which is particularly convenient when departing from large airports.

When booking, pay attention to the fare conditions: no-baggage options are cheaper but do not allow for ticket refunds. If your plans might change, choose "Maximum" group fares or take out additional insurance to cover expenses in case of trip cancellation due to medical or other important reasons.

The history of Aurora Airlines (IATA: HZ) began on September 25, 2013. It was formed by direct order of the Russian government with the goal of creating a powerful unified carrier in the Far East. The foundation for the new structure was the merger of two well-known regional operators with long histories — SAT Airlines (Sakhalinskie Aviatrassy) and Vladivostok Avia.

The consolidation of resources allowed the new company to significantly expand its route network and renew its aircraft fleet. Within the first few years of operation, Aurora was able to consolidate transportation in cities such as Khabarovsk and Yuzhno-Sakhalinsk, becoming a key link in the transport system of the eastern part of the country and joining the Aeroflot Group of Companies.

Fleet development followed the path of versatility: the company mastered both modern medium-haul airliners and regional aircraft perfectly suited to local conditions. This made it possible to establish regular connections with remote and hard-to-reach points, such as Okha and Yuzhno-Kurilsk, maintaining the social significance of aviation.

Today, Aurora continues to implement innovative digital services and develop an international network of flights to Asia-Pacific countries. Staying true to its mission, the airline ensures high safety standards and makes flights across the Far East comfortable for millions of passengers every year.