Iberia flights and airline information

Iberia is the national carrier of Spain and one of Europe's oldest airlines, operating since 1927. The company's main hub is Madrid, from where flights serve dozens of destinations across four continents. As a key member of the oneworld global alliance, the airline provides passengers with convenient connections and access to an extensive worldwide route network.

Today, the company is part of the powerful International Airlines Group (IAG), allowing it to maintain high standards of service and safety. One of the carrier's main features is its specialization in flights between Europe and Latin America, where it holds a leading position. A modern fleet, consisting primarily of Airbus aircraft, ensures comfortable conditions even on the longest routes.

Passengers value the airline for its punctuality and attention to detail. In recent years, the company has been actively implementing environmental initiatives and modern digital solutions to make the travel process as seamless as possible. In addition to the main brand, the structure includes Iberia Express and Iberia Regional divisions, which expand travel options for short and medium distances.

To contact airline representatives and receive prompt assistance, you can use the following channels:

• Official website: iberia.com
• Global service phone: +34 91 523 65 68 (available in English and Spanish)
• Email for loyalty program members: clasica@iberia.es
• General inquiry email: info@iberia.es
• Social media: official Iberia pages on Facebook, Instagram, Twitter (X), and LinkedIn
• Mobile app: "Iberia" is available for download on the App Store and Google Play
• Headquarters address: Calle Velázquez 130, 28006 Madrid, Spain

In case of emergencies, such as flight delays or baggage issues, it is recommended to visit the registration desks at the airport or use the feedback form in the mobile app. Please check the current contact information on the official website before reaching out.

Baggage rules at Iberia are flexibly tailored to passenger needs and depend on the selected fare and flight destination. In Economy Class, one piece of hand luggage (up to 10 kg) and one personal item, such as a laptop bag, are standard. Business Class passengers on long-haul flights can often bring two pieces of hand luggage with a total weight of up to 14 kg.

Checked baggage allowances vary: Basic group fares usually do not include free baggage, while Optima and Flexible allow for a suitcase weighing up to 23 kg. For premium service classes, limits are expanded to 2 or 3 pieces of 23–32 kg each. It is recommended to check the exact conditions in your booking, as they may differ for domestic flights within Spain and intercontinental travel.

If your baggage exceeds the established limits, a separate fee is charged for excess weight or extra pieces. Paying for excess baggage via the website or app is usually significantly cheaper than at the airport. Special baggage, such as ski equipment or musical instruments, is accepted for transport by prior arrangement and may be included in the free baggage allowance if it fits the dimensions.

For safety reasons, it is prohibited to carry flammable substances, gases, toxic, or corrosive materials. To avoid complications during boarding, ensure that all valuables and electronics are in your hand luggage and that fragile items are securely packed. Using bright tags with your contact details will help identify your suitcase faster on the baggage carousel.

In-Cabin Transport

• Small dogs and cats, as well as birds (except birds of prey), can travel in the aircraft cabin.
• The maximum weight of the pet together with the carrier must not exceed 8 kg.
• The container dimensions are limited to 45x35x25 cm so that it can fit freely under the seat in front of you.

Transport in the Cargo Hold

• Animals weighing more than 8 kg are transported in specially equipped, heated compartments of the cargo hold.
• The container must be rigid, secure, and have ventilation holes on all sides.
• The cage dimensions must allow the animal to stand, turn around, and lie down in a natural position.

Required Documents

A valid veterinary passport with records of vaccinations (rabies is mandatory) and microchipping is required for travel. For international flights, you must prepare a veterinary certificate that meets the requirements of the destination country. We recommend checking specific animal import rules with the consulate of the destination country in advance.

Restrictions and Cost

Animal transport is a paid service, the cost of which depends on the route and method of transportation (in-cabin is cheaper than in the hold). There are restrictions for brachycephalic breeds (pugs, bulldogs, Persian cats) due to their sensitivity to pressure changes and stress. Before planning your trip, be sure to contact the airline, as the number of animals on a flight is limited.

Iberia Plus: A Program for Frequent Travelers

The Iberia Plus loyalty program is designed for those who value comfort and want to get the most benefit from every flight. Participants accumulate special points called Avios, which serve as the common currency for the entire IAG airline group.

Membership Tiers and Privileges

• Classic — the entry level, providing access to points accumulation and exclusive partner offers.
• Silver (oneworld Ruby) — provides priority registration and additional baggage allowances.
• Gold (oneworld Sapphire) — grants access to VIP lounges and priority boarding.
• Platinum (oneworld Emerald) — maximum privileges, including access to first-class lounges.

How to Earn and Spend Avios

Points are awarded for every flight with the airline and its oneworld alliance partners. Additionally, you can top up your balance by using partner hotel services or making purchases with co-branded cards. Accumulated points can easily be turned into award tickets, used for partial fare payment, or for cabin upgrades to Business Class. Registration for the program is completely free on the official website.

Iberia airline offers a high level of service tailored to the needs of different traveler categories. In Economy Class on long-haul flights, passengers can expect ergonomic seats with individual screens, and on short European routes, the opportunity to purchase snacks from the Gastrobar menu. Business Class (Business Plus) on transatlantic flights offers full lie-flat beds, an exquisite menu from top chefs, and access to a wide selection of vintage Spanish wines.

For those looking for a middle ground, there is a Premium Economy class with increased legroom and priority service. All the company's modern aircraft are equipped with the latest generation entertainment system featuring movies, music, and games. On most routes, paid Wi-Fi is available, allowing you to stay connected even at an altitude of 10,000 meters.

Special attention is given to young passengers: children's kits and a special menu are provided on board, and a bassinet can be ordered for infants. Passengers with disabilities can count on full support and assistance. If you require special meals (vegetarian, halal, or gluten-free), they can be ordered free of charge no later than 24 hours before departure through the booking management section.

The airline's route network covers key cities in Europe, America, Africa, and Asia, offering travelers thousands of options for connections. The primary link and main gateway for the carrier is Madrid, whose modern terminal ensures fast and convenient transfers between continents.

Thanks to close cooperation with partners, the company's aircraft regularly fly to metropolises such as London, Paris, and Amsterdam. The domestic flight network across Spain connects the capital with popular resorts and business centers, including Barcelona, Malaga, and Palma.

To book an Iberia ticket at the best price, it is recommended to plan your trip in advance—ideally 2–3 months before departure. The airline often holds seasonal sales where you can find tickets with significant discounts. The most convenient way to follow promotions is through the official newsletter or the company's social media.

Online check-in opens 24 hours before departure and allows you not only to save time at the airport but also to choose the most comfortable seats. If you are traveling with a large group or prefer to sit by the window, early check-in is your best chance. On basic fares, seat selection may carry a fee, while Iberia Plus status cardholders can often do this for free.

Using the mobile app significantly simplifies the travel management process: you can store boarding passes, purchase extra baggage, and receive real-time flight status notifications. We also recommend not neglecting travel insurance, which can cover expenses in case of unexpected trip cancellation or baggage delay, providing you with complete peace of mind on your journey.

The history of Iberia airline began on June 28, 1927, making it one of the oldest air carriers in the world. Since its founding in Spain, the company has grown from a small postal carrier into a powerful national flagship. A major milestone was the transformation of Madrid airport into a major transatlantic hub connecting Europe with Latin America.

Fleet development has always kept pace with technical progress: from the first Douglases to today's high-tech Airbus A350. In 1999, the company officially joined the oneworld alliance, which opened new horizons and quality standards for its passengers worldwide. This event strengthened the carrier's position on the international stage and expanded its route network to a global scale.

A new chapter in history began in 2011 with the merger with British Airways and the creation of the International Airlines Group (IAG). This union allowed for the optimization of resources and the implementation of innovative sustainable development programs. Today, the airline is actively working to reduce its carbon footprint and transition to sustainable aviation fuel, while remaining true to its traditions of hospitality and safety.