Icelandair flights and airline information

Icelandair (FI) is the national carrier of Iceland, a symbol of Nordic hospitality and reliability. The airline is based at Keflavik International Airport, located near Reykjavik. Its operations are built on a unique hub model, turning the island nation into a convenient transfer point between Europe and North America.

Currently, the carrier is not a member of any of the three major global aviation alliances, maintaining its independence and developing partnerships with various airlines worldwide. Its fleet consists of modern Boeing 737 MAX aircraft, complemented by high-capacity Boeing 757s and wide-body Boeing 767s, allowing it to efficiently serve both short-haul and transatlantic routes.

One of the main service features is the Icelandair Stopover program. Passengers traveling across the ocean can stop in Iceland for up to 7 days at no additional airfare cost. This gives travelers the opportunity to see geysers, waterfalls, and glaciers before continuing their journey to the USA or Canada.

The company places great emphasis on environmental initiatives and sustainability programs, striving to minimize its carbon footprint. Thanks to high-quality in-flight service and punctuality, Icelandair deservedly holds high positions in tourism attractiveness ratings among North European airlines.

You can contact the airline's representatives and receive support through the following official channels:

• Official website: icelandair.com
• Customer service phone: +354 505 0100
• General switchboard in Iceland: +354 505 0300
• Email for commercial inquiries: sales@icelandair.is
• Official social media accounts: Facebook, Twitter (X), Instagram, YouTube
• Mobile app: Available for iOS and Android devices in official app stores
• Head office legal address: Flugvöllum 1, 221 Hafnarfjörður, Iceland

We recommend always checking the current contact details and support service hours directly on the airline's official website before making a call.

Baggage allowances at Icelandair depend on the selected fare plan and class of service. For carry-on baggage, one item weighing up to 10 kg with dimensions not exceeding 55x40x20 cm is standard, along with one small personal item (e.g., a laptop bag) that fits under the seat in front.

Checked baggage allowances typically include one piece weighing up to 23 kg for economy fares (Economy Standard and Economy Flex). In the premium Saga Class, passengers can carry two pieces of baggage weighing 32 kg each. Please note that the most basic Economy Light fare does not include checked baggage; it must be purchased separately.

Additional fees apply for exceeding weight or piece limits. It is recommended to pay for excess baggage in advance through the website or mobile app, as airport rates are significantly higher. Large items require prior coordination with the carrier.

The transport of special baggage, such as ski equipment, bicycles, or musical instruments, is subject to specific packaging and pricing rules. Strollers and car seats for infants are generally carried free of charge. It is strictly forbidden to carry flammable liquids, high-capacity lithium batteries outside of devices, and other dangerous items.

To ensure the safety of your belongings, we recommend using durable suitcases with reliable locks and attaching tags with your contact details. Valuable items and important documents should always be kept in your carry-on baggage.

Pet Travel in the Cabin

The airline allows small cats and dogs to be transported directly in the cabin on most of its flights. Main requirements:

• The maximum weight of the pet including the carrier must not exceed 8 kg.
• The container dimensions must allow it to fit comfortably under the seat in front of the passenger.
• The pet must remain inside the carrier throughout the entire flight.

Transportation in the Baggage Hold

If the pet is larger than the cabin limits, it can be transported in a specially equipped, heated cargo hold:

• The container must be rigid, have secure locks, and provide adequate ventilation.
• The cage size must allow the pet to stand at its full height and turn around freely.
• Maximum weight and dimension limits apply depending on the aircraft type.

Required Documents

To travel with a pet, you will need to prepare a set of documents:

• A valid international veterinary passport.
• Certificates for required vaccinations (including rabies).
• A microchip for pet identification.
• Import/export permits complying with the laws of the departure, transit, and arrival countries.

Cost and Preparation

Pet transportation is a paid service and is not included in the free baggage allowance. Rates depend on the route and method of transport. We recommend not feeding your pet 4-6 hours before departure and letting them get used to the container in advance to reduce stress during travel. Please note that additional health restrictions may apply to brachycephalic breeds. Be sure to contact the airline in advance to confirm a booking for your pet.

Saga Club Program

Saga Club is the Icelandair loyalty program, designed to make traveling for regular customers even more rewarding. Participation in the program allows you to accumulate bonus points that can be used to obtain various privileges.

Membership Tiers and Benefits

• Saga Blue: The base level assigned immediately after registration. It allows you to start collecting points and receiving special offers.
• Saga Silver: Provides access to priority check-in, additional baggage allowance, and lounge access.
• Saga Gold: The highest status, including all Silver benefits plus priority boarding, complimentary upgrades when available, and special terms for family members.

How to Earn and Spend Miles

Points are earned for every Icelandair flight based on distance and booking class. Additionally, points can be earned with numerous partners: hotels, car rental services, and partner banks. Accumulated miles can be spent on:

• Full or partial payment for flight tickets.
• Upgrading the class of service to Saga Class.
• Purchasing duty-free goods on board or in the Saga Shop.
• Services and products from the program's partner companies.

Registration in the program is free and available on the official website. After joining the club, you will receive a virtual membership card, which must be presented during booking for automatic point accrual.

Icelandair offers its passengers two main classes of service: Economy Class and Saga Class. Economy class features comfortable seats with ergonomic support, and the pitch between rows allows for a comfortable journey even on long flights. In premium Saga Class, travelers can expect wide seats with an increased recline angle, priority service at the airport, and access to exclusive business lounges.

The on-board entertainment system includes personal monitors with a wide selection of movies, TV shows, and music. Paid Wi-Fi is available on most modern aircraft, allowing you to stay connected while flying over the Atlantic. Dining in economy class is typically organized through a Buy on Board system, while Saga Class passengers are offered a gourmet menu with hot meals and drinks included in the fare.

Special services are provided for passengers with children: the possibility to pre-order a child menu, the availability of bassinets on long-haul flights, and entertainment kits. The airline also provides an escort service for unaccompanied minors. Assistance with boarding and disembarking, as well as special seating in the cabin, is provided for people with disabilities. If necessary, special meals (vegetarian, gluten-free, or religious) can be ordered at least 24 hours before departure.

Icelandair connects two continents, offering convenient flights between Europe and North America through its central hub in Reykjavik. The flight geography covers major world capitals and business centers, providing passengers with flexible route choices.

Travelers can head to cities such as London, Paris, Amsterdam, or Copenhagen. On the American routes, flights are available to New York, Boston, Seattle, and Washington. The carrier also actively develops domestic Icelandic lines, connecting the capital with Akureyri and Egilsstadir, and operates flights to other important points, including Chicago, Toronto, Berlin, and Frankfurt am Main.

To book tickets with Icelandair at the best possible price, we recommend planning your trip in advance. The optimal time to buy is 2-3 months before departure. Using the low-price calendar on the official website will help you find dates with the most attractive fares. It's also worth keeping an eye out for seasonal promotions that the airline often runs during the off-season.

Online check-in opens 36 hours before departure (24 hours for flights to the USA). Early check-in via the mobile app not only saves time at the airport but also gives you a better chance of choosing the most comfortable seat in the cabin. Seat selection is usually available during booking; standard seats may be free depending on the fare, while seats with extra legroom are offered for an additional fee.

To manage all your travel details, it is best to use the airline's official mobile app. In it, you can not only buy tickets and check in for your flight but also receive notifications about delays or boarding gate changes. Don't forget to take out travel insurance to cover unexpected expenses in case of trip cancellation or lost baggage.

The history of Icelandair began in 1937 with the founding of Flugfélag Akureyrar in the northern part of the island. Initially, the carrier operated only domestic flights using small seaplanes. A few years later, the headquarters moved to the capital, and the name changed to Flugfélag Íslands, marking the start of a new stage in the development of national aviation.

In the post-war years, the company began actively exploring international routes, opening its first flights to the UK and Denmark. A landmark event was the 1973 merger of the two largest Icelandic airlines—Flugfélag Íslands and Loftleiðir. This merger resulted in the creation of the Icelandair Group, which focused on promoting the single Icelandair brand on the global market.

A key milestone in its history was the introduction of a unique transatlantic bridge business model. By leveraging Iceland's strategic position halfway between Europe and America, the carrier offered passengers convenient connections at Keflavik Airport. This decision allowed the company to successfully compete with industry giants by offering more affordable flights across the ocean.

Over the years, the airline's fleet has evolved from Douglas DC-3 propeller planes to modern Boeing airliners. Today, Icelandair continues its tradition of innovation by implementing digital services and updating its aircraft fleet with eco-friendly 737 MAX models. Despite global changes in the industry, the company remains true to its mission: connecting Iceland to the world and giving passengers an unforgettable experience flying over the Atlantic.