Lufthansa City Airlines

Vueling is not just an air carrier, but a vibrant embodiment of Spanish temperament and dynamism in the European sky. This airline, skillfully combining low-cost accessibility with the comfort of traditional carriers, turns every flight into an easy and pleasant start to a journey. Focusing on modern technology and passenger needs, Vueling opens doors to the most picturesque corners of the continent, making tourism closer and simpler for everyone.

Company History and Values
Vueling's history began in 2004 with just two aircraft, but thanks to an ambitious strategy, the company quickly grew into one of Europe's leading budget carriers. Today, as part of the prestigious International Airlines Group (IAG), the airline continues to evolve, prioritizing innovation and customer focus. Vueling's mission is to make flying accessible and comfortable while maintaining a friendly approach and high standards of service quality, for which the brand has repeatedly received industry awards.

Fleet and Safety
The carrier's fleet consists of modern Airbus family aircraft (A319, A320, A321), including the latest neo series models, which are characterized by increased environmental friendliness and reduced noise levels. Flight safety is an absolute priority for Vueling: the company strictly complies with international EASA standards and regulations. Regular fleet updates and professional crew training ensure flight reliability in all conditions.

Flight Geography
The airline's route network is focused on popular European destinations, offering convenient flights for sun and sea lovers. From its hub, Vueling aircraft regularly fly to colorful Spanish cities: travelers can head to sunny Malaga, visit the birthplace of flamenco Seville, enjoy the architecture of Valencia, or relax on the coast of Alicante. The schedule also includes flights to Valletta and the city of Palma on the island of Mallorca. For those wishing to visit Portugal, flights to Faro are provided.

You can contact Vueling representatives in several ways; however, keep in mind that as a budget carrier, the company focuses mainly on digital service channels. To resolve most issues, from flight check-in to booking management, it is recommended to primarily use the official website or mobile app, where an online chat and feedback forms are available.

Official Website

All current information and trip management tools are available on the portal: www.vueling.com

Contact Information

• Official Website: www.vueling.com (a "Help" section with a feedback form is available).
• Customer Support (International line): +34 931 51 81 58 (service in English and Spanish).
• Ticket Booking and General Questions: +34 931 22 00 55 (Spain). Please note that phone numbers may vary depending on the country you are in.
• Email: contactus@vueling.com (For a prompt response, it is recommended to use the web form on the website, as processing emails may take longer).
• Mobile App: Vueling Airlines—available for download in the App Store and Google Play. Allows you to manage bookings and check in.

Social Media

The airline actively maintains pages on social networks, where it publishes news and sometimes answers passenger questions in direct messages:

• Facebook
• Twitter/X (@vueling)
• Instagram
• LinkedIn

Local Offices and Representative Offices

• Headquarters: Parque de Negocios Mas Blau II, Pla de l’Estany, 5, 08820 El Prat de Llobregat, Barcelona, Spain.
• Airport Desks: Vueling does not have an extensive network of city sales offices. Representative offices are located directly in the terminals of departure airports (for example, at Munich Airport or Barcelona Airport). Desks usually open 2–3 hours before flight departure for baggage drop-off and resolving urgent issues.

Emergency Support

In case of lost baggage or flight cancellation, it is recommended to contact the Lost & Found desk or the airline's service desk at the arrival airport immediately after the incident occurs. 24-hour automated support is also available via a chatbot on the official website.

Please note: contact phone numbers and email addresses are subject to change. We strongly recommend checking for current information in the "Contact" section on the airline's official website before calling.

Proper baggage preparation is the key to a stress-free start to your journey, especially when flying with a low-cost carrier. Vueling offers a flexible fare system, allowing passengers to pay only for what they truly need. To avoid unexpected costs at the airport, it is important to carefully study the baggage rules in advance.

Hand Luggage: What You Can Take into the Cabin
Vueling's hand luggage policy depends on the fare you choose.

• Free for Everyone: Every passenger is entitled to bring one bag on board that must fit under the front seat. Its dimensions must not exceed 40x20x30 cm. This can be a backpack, a laptop bag, or a handbag.
• Cabin Suitcase: A full-sized piece of hand luggage (suitcase measuring 55x40x20 cm and weighing up to 10 kg), placed in the overhead bin, is included only in TimeFlex, Family, or Premium fares. For basic fares (Basic, Optima), this service must be purchased separately.

Checked Baggage
Vueling stands out from many competitors by offering a wide range of weight categories for checked baggage. You can choose a suitcase weighing 15, 20, 25, or 30 kg. This is very convenient: for example, for a short trip to Munich, you can take light luggage, while for a long vacation, you can choose the most spacious option. Please note:

• Baggage is cheapest when added during online ticket booking.
• At the airport, the cost of baggage registration increases significantly.
• The weight of a single piece of luggage cannot exceed 32 kg under any circumstances (due to baggage handlers' health and safety regulations).

Excess Baggage
If your suitcase turns out to be heavier than the paid allowance, the airline charges for every extra kilogram. Overweight rates at the airport are quite high, so if you are unsure about the weight, it is more profitable to buy a heavier baggage category on the website or in the app beforehand.

Sports Equipment and Musical Instruments
For transporting non-standard items such as skis, snowboards, bicycles, golf clubs, or musical instruments, there is a "Special Baggage" service.

• Sports equipment must be securely packed and registered as "Special Equipment."
• The maximum weight of one unit of special baggage is 32 kg, and the maximum height is 2.7 meters.
• Small musical instruments (e.g., a violin) can be transported in the cabin if an Extra Seat has been purchased for them.

Prohibited and Restricted Items
Strict restrictions apply for safety reasons.

• Prohibited in Hand Luggage: Sharp and cutting objects (scissors, corkscrews), liquids in containers over 100 ml (all containers must be packed in one transparent bag with a volume of no more than 1 liter), as well as work tools.
• Prohibited in Checked Baggage: Lithium batteries (power banks), e-cigarettes, explosive and flammable substances.

Packing Tips
To ensure your flight goes smoothly, weigh your suitcase at home before leaving for the airport. For "under-seat" hand luggage, it is better to use soft backpacks or bags—they are easier to place in a limited space than hard cases. And don't forget to attach a tag to your luggage with your name and phone number in case it gets lost.

Rules for transporting animals are one of the key aspects that concern travelers who do not wish to part with their pets. Vueling positions itself as a Pet Friendly carrier, allowing you to take your pet with you on a trip, although it has rather strict restrictions. Since the company's main hub is Munich and other European nodes, the rules strictly comply with EU regulations.

Transport Options

In the Cabin (Hand Luggage)
This is the primary and essentially the only way to transport pets on Vueling flights for regular tourists.

• Carrier Dimensions: Maximum container dimensions must not exceed 45x39x21 cm.
• Maximum Weight: The total weight of the animal together with the carrier must not exceed 8 kg.
• Permitted Animals: Dogs, cats, birds (except birds of prey), and turtles.
• Carrier Type: Only soft, non-rigid carrier bags that provide ventilation and have a waterproof bottom are permitted.
• Limit per Passenger: One passenger can only carry one animal. A limited number of pets (usually up to 3) can be in the cabin at the same time, so the service must be booked in advance.

In the Baggage Compartment (Checked Baggage)
It is important to know that Vueling's policy differs from traditional airlines in this matter.

• Service Availability: Vueling does not transport animals in the baggage compartment of the aircraft.
• Exceptions: Transportation service in a heated baggage compartment is not available for any breeds. If your pet weighs more than 8 kg (including the cage) or the container exceeds hand luggage dimensions, you will unfortunately have to choose another airline.

As Cargo (for large animals)

• Availability: Vueling does not provide air cargo services for animals.
• Recommendation: To transport large dogs or other animals that do not meet cabin parameters, you must contact specialized cargo agents or choose traditional airlines.

Required Documents

For a smooth journey, you will need to prepare a package of documents:

• Veterinary Passport: International standard, filled out in English or the language of the destination country.
• Microchip (ISO): The animal must be microchipped (mandatory for flights within Europe).
• Rabies Vaccination: The vaccination must be administered at least 21 days before departure and be valid.
• Health Certificate: A certificate from a veterinarian stating that the animal is healthy and fit to fly (usually required 48-72 hours before the flight).
• Additional Tests: Some countries may require antibody tests or parasite treatment (Echinococcus).

Service Cost

The animal transportation service is paid and is not included in the cost of a standard ticket. Prices can vary depending on the season and direction:

• Domestic Flights: From 50 euros per segment.
• International Flights and the Canary Islands: From 60 euros per segment.
• Payment: It is best to pay for the service online when booking your ticket, as the cost may be higher at the airport and space may run out.

Preparation Tips

To ensure the flight is comfortable for both you and your pet:

• Accustom them to the carrier: Let the animal get used to the bag a few days before the flight.
• Feeding: Do not feed your pet 2–4 hours before departure to avoid motion sickness.
• Comfort: Place an absorbent pad and a favorite toy in the carrier to reduce stress.
• During the Flight: Taking the animal out of the carrier during the flight is strictly prohibited. The bag must remain under the seat in front of you or in your lap (fastened with a belt), following the crew's instructions.

Restrictions

In addition to weight restrictions, there are bans on specific types of animals:

• Prohibited Animals: Rodents (hamsters, guinea pigs, rabbits), mustelids (ferrets), reptiles (snakes, lizards), and farm animals.
• Exceptions: Guide dogs and assistance dogs are carried free of charge in the cabin regardless of weight, but require prior approval and supporting documents.
• Breeds: There are no restrictions on brachycephalic breeds (pugs, bulldogs) in the cabin if the animal is healthy and breathing freely, as the temperature in the cabin is comfortable.

We strongly recommend contacting Vueling's contact center or checking the "Animals on board" section on the official website before purchasing a ticket, as rules for importing animals into specific countries may change.

The airline's loyalty program is called Vueling Club. It is based on accumulating Avios points—a universal currency used by the IAG group airlines. This provides participants with high flexibility: you can earn points by flying from the base airport in Munich across Europe and use them not only for airline tickets but also to pay for various travel services.

Membership Levels and Privileges
Vueling Club features a transparent structure where each level brings tangible bonuses to the passenger.

• Vueling Club (Basic): Activated immediately after registration. Allows you to receive Avios for every euro of the ticket price (excluding taxes) and speeds up the booking process with saved data.
• Premium (Elite): Status is awarded to passengers who have completed 40 flights a year (or 20 round-trip flights). It opens access to dedicated check-in counters, priority security screening (Fast Track), and priority boarding.
• Premium Benefits: Guaranteed space for hand luggage on board, double Avios earnings on flights, as well as a dedicated customer support line.
• Validity: Premium status is valid for one year. To renew it, you must meet the qualification requirements for the number of flights.

How to Accumulate Miles (Avios)
Points are awarded based on the amount spent on the ticket and additional services, making the system fairer compared to models based on distance miles.

• Vueling Flights: You receive from 2 to 4 Avios for every euro spent, depending on the chosen fare (Basic, Optima, TimeFlex).
• Routes: Points are awarded for any journey, whether it's a holiday in sunny Malaga or a business trip to Alicante.
• Flights with Partners: Provide your Vueling Club member number when booking Iberia and British Airways flights to boost your balance.
• Partner Network: Booking hotels, renting cars, and shopping with program partners also earn extra Avios.
• Vueling Club eStore: Online shopping through a special portal allows you to receive points for purchases from famous global brands.

How to Spend Accumulated Points
A key advantage of the program is the absence of "blackout dates." If a seat on a flight is available for sale, it can be paid for with points.

• Ticket Discounts: Use Avios for partial payment of the flight cost, for example, to get a better deal to Valencia.
• Full Payment: Accumulated points can cover 100% of the ticket price, including all taxes and fees.
• Additional Options: Pay for baggage, seat selection, and other services with Avios miles.

Participation in Alliances and Partnerships
Thanks to its membership in the IAG (International Airlines Group) holding, Vueling passengers gain access to a global ecosystem.

• Shared Balance: You can combine Vueling Club, British Airways Executive Club, and Iberia Plus accounts, freely moving points between them.
• Codesharing: On many routes, such as flights to Seville, codeshare agreements with holding partners are in place.
• Vueling Global: The service allows you to book complex connecting itineraries with long-haul flights from other airlines.

How to Join the Club
Registration for the program is free and takes only a few minutes.

• Create an account on the official website or in the Vueling mobile app.
• If you already have an Avios account (for example, with Iberia Plus), you can use its details to log in.
• Start accumulating points from your very first booking by planning, for example, a trip to Valletta or Mallorca.

Traveling with Vueling is a combination of freedom of choice and Spanish hospitality. As a modern low-cost carrier, the airline allows passengers to "assemble" their ideal flight themselves, adding only the necessary services. There are no bulky partitions between classes, but there is a flexible fare system that allows everyone to find a balance between price and comfort.

Service Classes and Fares
Vueling operates aircraft in a single-class layout (Economy), so you won't find a separate Business or First Class cabin in their traditional sense on board. However, to meet the needs of different travelers—from students to business people—the company has developed a range of fares:

• Basic: The most budget-friendly option for those traveling light. Includes only a seat on the plane and a small bag under the seat.
• Optima: The "golden mean" for tourists. The fare includes seat selection (except for the front rows) and a 25 kg suitcase. Ideal for a vacation, for example, in Malaga.
• TimeFlex: An analogue of business class for business travelers. Includes priority boarding, unlimited flight date changes, Fast Track access at some airports, and an overhead bin space for hand luggage.

Seat Configuration and Comfort
Vueling aircraft cabins (primarily Airbus A320 and A321) are equipped with ergonomic leather seats in a 3-3 configuration. Despite its low-cost status, the carrier cares about passenger personal space, offering various seat categories:

• Space One (Row 1): Seats in the first row with 20% more legroom and priority boarding.
• Space Plus (Rows 2–4): Seats in the front of the cabin with 10% more seat pitch. This is a great choice for those who want to exit the plane faster upon arrival, for example, in Munich, so as not to waste a minute.
• Emergency Exit Seats: Provide maximum legroom but are only available to adult passengers without mobility restrictions.

Food and Drinks
Meals are not included in the price of Vueling tickets, but the Vueling Shop paid service operates on board. The onboard menu changes every season and is famous for its variety with a Spanish flair. Passengers are offered hot and cold sandwiches, traditional tapas, snacks, as well as a wide range of drinks, including coffee, tea, juices, and wine. Special kids' boxes are available. Orders can be paid for by credit card or contactless methods.

Entertainment and Connectivity
High-speed Wi-Fi is available on most new aircraft. Passengers can connect their gadgets to the onboard network by choosing one of the access packages: from simple messaging in instant messengers to full web surfing and video watching. USB ports for charging devices are also being gradually introduced in the cabins of new liners (it is recommended to charge gadgets in advance if you are flying on an older aircraft, for example, to Seville). There are no entertainment systems in the seatbacks.

Special Services
The airline strives to make flying accessible to all categories of passengers:

• For Families with Children: At some airports (e.g., in the Barcelona base hub), special check-in counters are provided for families. A stroller can be checked in for free at the aircraft steps.
• Passengers with Disabilities: Vueling provides a full range of services for airport assistance and boarding. A request for help must be made at least 48 hours before departure.
• Unaccompanied Minors: The accompaniment service is available for children aged 5 to 11 (mandatory) and up to 17 (optional) on direct flights.

Vueling's route network is designed to connect key European regions, offering convenient flights between popular resorts and business capitals. A major hub in this system is the city of Munich, from where regular flights are operated to the sunniest corners of Spain, Portugal, and Malta.

Traveling with a low-cost carrier requires some skill to save on your budget and maintain comfort. Vueling, being a modern and technological airline, provides passengers with many tools to manage their trip. Here are some proven recommendations that will help make your flight as pleasant and profitable as possible.

Best Time to Book
As with most budget carriers, Vueling ticket prices rise as the plane fills up. To catch the lowest fares, plan your purchase 2–3 months before departure. If you intend to visit popular destinations during the high season, such as sunny Malaga or the resort of Palma in summer, it is better to secure tickets six months in advance. Pay attention to the "Price Calendar" on the company's website—it allows you to see the cheapest dates for a month ahead.

How to Find Discounts and Promotions
Vueling regularly holds sales, offering tickets starting from 20–30 euros.

• Look for fares marked with the "Yellow Price" icon—these are the best offers on the flight.
• Subscribe to the Vueling Club newsletter to be the first to know about promo codes. This is especially relevant for popular routes, such as flights to Alicante or Valencia.
• Keep an eye out for "Happy Hours" and holiday-themed sales.

Online Check-in Nuances
Checking in online is the best way to save time and money (at some airports, check-in at the counter may be paid for basic fares).

• If you chose the Basic fare and did not pay for a seat, free online check-in opens 7 days before departure and closes 1–4 hours before. You will be assigned a random seat.
• For Optima, Family, and TimeFlex fares, check-in is available immediately after ticket purchase.
• Be sure to download the boarding pass to your smartphone or print it in advance.

Seat Selection Tips
If you are traveling as a group or family, the automatic seat assignment system in the Basic fare will likely seat you in different parts of the cabin. To sit together, you must purchase the seat selection service. For those who value speed, we recommend Space Plus seats in the front of the cabin (rows 2–4): they provide priority disembarkation, which is critical for short transfers at major hubs such as Munich.

Mobile App Features
The Vueling app is an indispensable travel companion. With its help, you can:

• Keep all boarding passes handy without the need for printing.
• Receive real-time notifications about flight status and gate numbers.
• Add baggage or change a flight in a few clicks.
• Use the "Bring your flight forward" option (for TimeFlex fare) to fly on an earlier flight the same day.

Insurance and Safety
When booking, the airline offers several insurance options: from trip cancellation to medical insurance and baggage protection. We recommend not neglecting this option if you are planning a complex itinerary, such as a transfer to Seville, or are flying with expensive equipment to Faro. Trip cancellation insurance will help you get a refund if your plans unexpectedly change.

By following these simple rules, you can enjoy Vueling's Spanish hospitality while avoiding unnecessary stress and overpayments, whether it's a short visit to Valletta or a grand European tour.

Vueling's history is a chronicle of a rapid rise from a small startup to one of the key players in the European aviation market. The company was founded in February 2004 and began its flights with just two Airbus A320 aircraft, connecting Barcelona with Ibiza, Paris, Brussels, and Palma de Mallorca. The brand name comes from the Spanish word "vuelo" (flight) with the addition of the English suffix "-ing," which immediately emphasized the modern and dynamic character of the carrier.

Epoch of Mergers and Expansion
A major milestone in the airline's development was 2009, when it merged with another Spanish low-cost airline, Clickair. This event allowed Vueling to significantly strengthen its position in the Mediterranean and double its fleet. The next turning point was joining the IAG (International Airlines Group) holding in 2013, which also includes British Airways and Iberia. By gaining access to the giant's resources and infrastructure, Vueling was able to scale its route network and offer passengers new service standards.

Fleet Evolution
From the very beginning, Vueling focused on fleet unification, operating Airbus A320 family aircraft. This decision allowed for optimized maintenance and crew training costs. Over time, the fleet was supplemented with larger A321 models, and in recent years, the company has been actively introducing neo generation liners. These modern aircraft feature reduced fuel consumption and lower noise levels, aligning with the company's strategy to reduce its carbon footprint.

Route Network Development
The geography of flights has constantly expanded beyond Spain. Today, an important hub in the carrier's network is Munich, connecting Central Europe with popular resorts. From this hub, travelers can head to the sunny beaches of the Costa del Sol, landing at the airport of Malaga, or immerse themselves in the atmosphere of Andalusian traditions in the city of Seville. The route map also covers the east coast of Spain, offering regular flights to the cities of Valencia and Alicante.

Island destinations have always played a special role in the company's strategy. Flights to historical Valletta and the popular resort of Palma are in constant demand among tourists. Furthermore, the airline is actively developing the Portuguese direction, delivering passengers to picturesque Faro.

Innovation and Modernity
Vueling has established itself as a digital airline. It was one of the first to introduce the ability to buy tickets via a mobile app and offer passengers boarding passes on smartwatches. Today, the company continues to invest in technology, offering high-speed Wi-Fi on board and personalized services for customers. As part of the "Vueling For You" program, the carrier constantly improves the customer experience, striving to become Europe's favorite budget airline.