Luxair flights and airline information

Luxair (Société Luxembourgeoise de Navigation Aérienne S.A.) is the national airline of the Grand Duchy of Luxembourg and the country's only network operator performing scheduled passenger flights. As the flagship carrier, it provides reliable connections between this small but strategically important state and major European metropolises and popular resort regions. The airline's main operating base and primary hub is Luxembourg City, specifically the modern Findel International Airport.

Although the company is not an official member of global aviation alliances like Star Alliance or SkyTeam, it maintains close partnerships with leading European players. Luxair is known for its commitment to high-quality service, underscoring its status as a premium regional carrier. Its operations cover not only scheduled flights under the LG code but also an extensive charter program managed through its own travel division, LuxairTours.

A key advantage of the airline is its fleet, which by 2025 consists of more than 20 aircraft. The fleet includes both modern Boeing 737 jets and efficient De Havilland Dash 8-Q400 turboprops, which are perfectly suited for short-haul European routes. This combination allows the airline to flexibly manage a network of over 100 destinations, offering passengers optimal schedules and a high level of comfort on board.

Over the years, Luxair has earned a reputation as a punctual and welcoming carrier. A unique feature of the company is the integration of aviation services with complete holiday packages, making it a market leader in Luxembourg and the surrounding regions of France, Germany, and Belgium. Focusing on modern safety standards and environmental sustainability, the airline continues to expand its route network, opening new horizons for travelers.

• Official website: www.luxair.lu
• Main phone (call center): +352 2456-1
• Email for inquiries: information@luxair.lu
• Luxair Group email: group@luxairgroup.lu
• Social media: Facebook (Luxair), X (@LuxairAirlines), Instagram (@luxairairlines), YouTube (LuxairAirlines)
• Mobile app: Available for download in the App Store and Google Play as Luxair
• Headquarters: 25 Rue Gabriel Lippmann, Munsbach, L-5365, Luxembourg
• Emergency support: For questions regarding flight delays and lost baggage, it is recommended to contact the main phone number or use the feedback form on the website in the Customer Service section.

It is always recommended to check the official airline website's Contact section for the most current contact information and specific phone numbers for international offices.

Baggage rules at Luxair depend directly on your chosen fare, class of service, and specific route. As a standard allowance for carry-on baggage in Economy Class, one piece weighing up to 8 kg is usually permitted, while Business Class passengers can take two such pieces on board. Carry-on dimensions are standardly limited to 55x40x23 cm, and in addition, a small personal item (such as a handbag or laptop case) is allowed.

Different rules also apply to checked baggage. Under the Smart and Plus Economy fares, passengers usually have access to one piece weighing up to 23 kg. In Business Class, the allowance increases to two pieces, each weighing up to 32 kg. It is important to remember that in the most budget-friendly Light fare, free checked baggage may not be included in the ticket price, so it is recommended to check the booking conditions in advance.

If your baggage exceeds the established weight or size limits, the airline charges an additional fee. Excess baggage rates vary depending on whether you pay for the service online or directly at the airport. Luxair also provides transportation for special equipment: sports gear, musical instruments, and bicycles. Such items require prior coordination with the support service and are paid for according to the current price lists for special baggage.

Hazardous substances, flammable items, and toxic materials are strictly prohibited for transport. To ensure a comfortable journey, it is recommended to securely pack fragile items and label your baggage with ID tags. For an accurate calculation of baggage allowances on a specific flight, use the calculator on the official airline website in the Baggage section.

In-cabin Transportation

• Small domestic pets (dogs and cats) are allowed in the cabin if their weight, including the carrier, does not exceed the established limit (usually around 8 kg).
• The maximum dimensions of the carrier must allow it to be placed under the seat in front of the passenger.
• The animal must remain in a soft, waterproof, and well-ventilated carrier bag throughout the flight.

Transportation in the Cargo Hold

• Larger animals are transported in a special heated section of the aircraft's cargo hold.
• The transport container must comply with IATA standards, be rigid, have a secure lock, and be large enough for the animal to stand and turn around.
• The service requires mandatory prior confirmation from the airline, as the number of spaces for animals on board is limited.

Required Documents

• The passenger must provide an international veterinary passport and all necessary vaccination certificates (including rabies).
• A microchip is a mandatory requirement for travel within the EU.
• For international flights, specific requirements of the destination country must be taken into account.

Costs and Restrictions

• Pet transportation is a paid service; rates depend on the route and the method of transport (cabin or cargo).
• Luxair may impose restrictions on the transportation of brachycephalic (flat-faced) breeds due to health risks during flight.
• Some aircraft types and destinations may not support animal transport in the cargo hold due to technical specifications.

It is recommended to contact the Luxair booking department immediately after purchasing your ticket to reserve a space for your pet and clarify the current requirements.

Miles & More Loyalty Program

Luxair does not have its own separate loyalty program; however, it is a long-standing and full partner of Miles & More — the largest frequent flyer program in Europe, created by the Lufthansa Group.

Membership Tiers and Privileges

• Frequent Traveller: Lounge access, increased baggage allowance, and priority check-in.
• Senator: Guaranteed seat availability, access to Senator Lounges, and priority baggage handling.
• HON Circle: The highest level of privileges, including personal service at the airport and access to First Class Lounges.

How to Earn and Spend Miles

• Miles are accrued for every flight on Luxair, as well as for flights with Star Alliance partners and other participating airlines.
• You can earn points by using the services of program partners: hotels, car rental services, and duty-free shops.
• Accumulated miles can be exchanged for award tickets, upgrades to Business Class, or purchases in specialized Miles & More stores.

Alliance Participation and Registration

Thanks to the partnership with Miles & More, Luxair passengers enjoy the benefits of a global network. Registration in the program is free and available on the official program website or through the app. To earn miles, simply provide your membership number during every LG ticket booking.

Luxair offers passengers two main classes of service: Economy and Business. Economy Class is focused on comfort and affordability, providing a choice of several fare plans — from the budget Light to the more flexible Smart and Plus. Depending on the flight duration, light snacks or hot meals are offered in Economy Class, along with refreshing beverages. The cabin features ergonomic seats with sufficient pitch between rows for a pleasant journey on regional routes.

For those who value exclusivity, there is Business Class. Passengers in this class enjoy priority check-in and boarding, access to comfortable airport business lounges, and an increased baggage limit. On board, an enhanced menu is offered, including gourmet dishes and a wide selection of drinks, while the middle seat in the row on many aircraft types remains empty to provide personal space. Attentive staff and expedited pre-flight formalities make business trips as efficient as possible.

Luxair pays special attention to special services. Families with children can count on priority boarding, the availability of bassinets on certain aircraft, and baby food upon prior request. Passengers with disabilities are provided with full assistance at the airport and help during boarding. The airline also offers an escort service for unaccompanied minors traveling without parents. To satisfy special dietary needs, special meals (vegetarian, gluten-free, and others) can be ordered by submitting a request no later than 24-48 hours before departure.

The Luxair route network covers key business and tourist centers in Europe, as well as popular resorts in the Mediterranean and North Africa. The main connection point and primary aviation hub of the company is Luxembourg City, from which direct flights are operated to dozens of destinations. Thanks to the hub's convenient location, travelers can easily reach major capitals such as Paris, London, and Berlin.

The flight geography includes regular flights to cultural capitals such as Vienna and Istanbul, as well as important economic centers — Milan and Geneva. For beach lovers, seasonal programs are provided to Palma and other sunny regions. The airline also connects Luxembourg with Scandinavia via Copenhagen and the Atlantic coast via Porto, ensuring a high level of transport accessibility for residents of the Grand Duchy and neighboring regions.

To book Luxair tickets at the most favorable prices, it is recommended to plan your trip in advance, optimally 2–3 months before departure. The best offers are usually available mid-week, while flights on Fridays and Sundays are in high demand. Using the "flexible dates" feature on the official website allows you to compare the cost of flights on neighboring days and choose the most economical option.

The airline regularly runs promotions, information about which is published in the newsletter and on social media. Pay attention to the fare grid: sometimes the Smart fare, which includes baggage, is cheaper than buying a Light ticket and subsequently paying for each suitcase. The Luxair mobile app provides a convenient interface for quick booking and managing your flight, and sometimes offers access to exclusive mobile fares.

Online check-in for flights opens 24 hours before departure. Early check-in via the website or app not only allows you to avoid queues at the airport but also to choose the best available seats in the cabin for free. If you need extra legroom, such seats can be booked for an additional fee. Also, do not forget about travel insurance: it can be issued directly when purchasing a ticket to protect against unforeseen situations during the journey.

The history of Luxair is inextricably linked to the process of Luxembourg's integration into the global economy and the need to create its own aviation links. The official birth year of the company is 1961, when it was established under the name Luxair, Société Luxembourgeoise de Navigation Aérienne S.A., inheriting the traditions of a small carrier that had existed since 1948. The first commercial flight under the Luxair brand took place on March 31, 1962, marking a new era for civil aviation in the Grand Duchy.

In the initial stage of its development, the company focused on establishing reliable links with key European cities, using dependable aircraft of that time, such as the Fokker F27 Friendship. Over the years, the route network expanded, including not only business capitals but also resort destinations in the Mediterranean. A major milestone was the creation of the LuxairTours division, which transformed the airline into a full-scale player in the tourism market, offering comprehensive "flight plus hotel" services.

The development of the Luxair fleet has always kept pace with technological progress. The airline successfully operated various modifications of the Boeing 737 jet and became one of the key operators of De Havilland Dash 8-Q400 turboprops in Europe. These modern and economical machines allowed for optimized short- and medium-haul flights while maintaining high flight frequency. Unlike many competitors, Luxair has managed to maintain its independence, remaining the country's only national passenger carrier.

In the modern era, under the leadership of CEO Gilles Feith, the company is actively implementing digital innovations and sustainable development programs. Today, Luxair serves more than 100 destinations, holding the status of one of Europe's most punctual and high-quality regional carriers. Staying true to the traditions of Luxembourgish hospitality, the airline continues to develop its hub in Findel, remaining a symbol of the mobility and openness of its country to the rest of the world.