Scoot Tigerair flights and airline information

Scoot Tigerair (legal name Scoot Pte Ltd) is a leading Singaporean low-cost carrier and a member of the prestigious Singapore Airlines Group. Since its founding, the airline has established itself as one of the most prominent budget carriers in the region, offering travelers affordable flights across Asia, as well as to Australia and Europe. The modern Singapore Changi Airport, frequently recognized as the best in the world, serves as the company’s main operational hub and home.

The airline caters to a modern audience that values flexibility and the ability to customize their own service packages. Scoot Tigerair actively promotes the concept of "Scootitude" — a unique approach to service that combines a friendly atmosphere, innovation, and a commitment to making every journey as pleasant as possible, even at a minimal cost.

A key feature of the carrier is its use of a modern fleet, consisting of wide-body Boeing 787 Dreamliner aircraft and narrow-body planes from the Airbus A320 family. This allows the company to efficiently serve both short regional routes to cities like Kuala Lumpur or Bangkok, as well as long-haul flights to Melbourne or Tokyo.

Scoot Tigerair has been repeatedly named the best low-cost carrier in the Asia-Pacific region by various aviation awards. Passengers appreciate the company for the choice between basic fares and enhanced conditions, such as ScootPlus, as well as for its punctuality and wide route network connecting key tourism and business centers around the world.

You can contact Scoot Tigerair representatives through their official communication channels. Please note that support is often provided via online forms and chatbots on the website.

• Official website: flyscoot.com
• Phone (Singapore): +65 6329 1420
• WhatsApp Support: +65 6501 2888
• Phone in Japan: +81 50-5050-9587
• Email for regional inquiries: [email protected]
• Social Media: Official Facebook and Instagram accounts (search for Scoot)
• Mobile App: Scoot (available on the App Store and Google Play)
• Head Office Address: 25 Airline Road, Airline House, Singapore 819829, Singapore

For urgent matters related to flight delays or lost baggage, it is recommended to visit the check-in counters at the departure airport or use the Help section on the official website. We recommend verifying current contact information before departure, as phone numbers may vary depending on the region.

Baggage rules at Scoot Tigerair depend on the selected fare and route. As a low-cost carrier, the company offers a flexible system of surcharges, allowing passengers to pay only for the services they truly need.

Carry-on baggage: Passengers are allowed to take one piece weighing up to 10 kg into the cabin. The maximum dimensions are 38 x 23 x 34 cm. Additionally, you may carry a small personal item (such as a laptop or handbag) if provided by your fare conditions.

Checked baggage: Basic fares usually do not include a free baggage allowance. Passengers can purchase weight packages of 20 kg, 25 kg, 30 kg, or more during booking or through their personal account. Purchasing baggage in advance on the website is significantly cheaper than paying at the airport check-in counter.

Excess and special baggage: Excess weight is charged at fixed rates for every extra kilogram. Sports equipment (bicycles, surfboards) and musical instruments are transported according to special rules and rates. Strollers are usually carried free of charge in addition to the baggage allowance.

Prohibited items: Explosives, flammable liquids, high-power lithium batteries, and other dangerous goods are not permitted for transport. Before your flight, ensure that all liquids in your carry-on are packed in containers of up to 100 ml and placed in a transparent bag with a volume of no more than 1 liter.

Cabin Transport

At present, Scoot Tigerair does not have publicly available detailed rules allowing pets to be carried directly in the aircraft cabin on scheduled flights. Most low-cost carriers in the region restrict the presence of animals in the cabin, with the exception of certified service dogs.

Transport in the Baggage Compartment

Information regarding the possibility of transporting pets in a specialized heated baggage hold is also not provided in open aggregator sources. Generally, such services require prior coordination with the airline and depend on the aircraft type and flight duration.

Required Documents

• International veterinary passport.
• A health certificate and proof of up-to-date vaccinations (primarily rabies).
• An import/export permit for the animal that meets the requirements of the destination country.

Restrictions

Many airlines have strict restrictions on the transport of brachycephalic breeds (dogs and cats with flat faces, such as pugs or Persian cats) due to the risk of respiratory issues during the flight. Seasonal bans on pet transport may also apply during periods of extreme heat or cold.

Due to the lack of a detailed policy in open sources, we strongly recommend contacting Scoot Tigerair support or checking the special categories of passengers section on the official flyscoot.com website before booking a ticket if you plan to travel with a pet.

Introduction

Scoot Tigerair does not have its own standalone loyalty program. Instead, as a subsidiary of Singapore Airlines, it is fully integrated into the KrisFlyer global rewards ecosystem.

Membership Levels and Privileges

KrisFlyer members can upgrade their status by traveling on flights within the group of companies. Although low-cost fares have specific conditions, member status can provide benefits when interacting with partner services. The main levels include:

• KrisFlyer Blue: The basic level upon registration.
• KrisFlyer Silver: Provides bonus miles and priority in certain services.
• KrisFlyer Gold: Offers lounge access and increased baggage allowance on flights with full-service partners.

How to Earn and Spend Miles

Earning miles for Scoot Tigerair flights depends on the chosen fare type — miles may not be earned on certain budget offers. Members can also earn points with program partners: at hotels, during car rentals, or by using co-branded bank cards. Accumulated KrisFlyer miles can be used to pay for part of a ticket price (Mix It feature) on the airline's website or to obtain award tickets for flights with alliance partners.

Alliance Participation

Since Scoot Tigerair is part of the Singapore Airlines group, loyalty program members can use their accumulated benefits within the wide network of Star Alliance partner airlines; however, rules for applying benefits specifically on the low-cost carrier's flights may have significant restrictions. It is recommended to check the current terms for earning miles for a specific flight on the official program website.

Scoot Tigerair offers its passengers a modern approach to travel based on the low-cost model. This means that only the flight itself is included in the basic price, and passengers can choose additional services based on their budget and preferences.

Service Classes: The primary class is Economy, available on all aircraft types. Boeing 787 Dreamliner aircraft offer an upgraded ScootPlus class. Passengers in this category receive leather seats with extra legroom, cable and power outlets, as well as included meals and an increased baggage allowance.

Onboard Amenities: Seat configurations on long-haul flights are designed to ensure comfort during extended travel. On part of the fleet (predominantly the 787), the ScootHub entertainment system is available, allowing passengers to order food, play games, and view content from their own mobile devices. Paid Wi-Fi is also offered on most Boeing aircraft.

Dining and Special Services: The onboard menu includes Asian and international dishes that can be pre-ordered at a discount or purchased during the flight. For travelers with children, services for heating baby food are available, and for passengers with disabilities, assistance during boarding and deplaning is provided. Special meals (e.g., vegetarian) should be ordered at least 72 hours before departure.

The Scoot Tigerair route network covers dozens of key cities in Asia, Australia, and Europe. The main connecting hub for all flights is Singapore International Airport, from which hundreds of planes depart daily in various directions.

Thanks to efficient fleet utilization, the carrier connects major metropolises such as Sydney, Ho Chi Minh City, and Jakarta. For beach holiday enthusiasts, regular flights are offered to Phuket, Koh Samui, and Bali (via Denpasar), making travel to exotic corners of the world accessible to a wide range of tourists.

To make your journey with Scoot Tigerair as cost-effective as possible, it is recommended to book tickets 2–3 months before your planned departure date. The airline frequently holds sales, such as "Got Gotta Go," which are usually announced mid-week. Subscribing to the newsletter or following official social media pages will help you be among the first to know about the lowest prices.

Online Check-in: This is a great way to save time at the airport. It opens 3 days (72 hours) before departure. We recommend checking in as early as possible to secure your seat on the plane and avoid queues. Please note that airport counter registration may close 60 minutes before departure and opens 3 hours prior.

Seat Selection: As with any low-cost carrier, selecting a specific seat on Scoot Tigerair is a paid option. If you value comfort, look for Stretch seats with extra legroom or the ScootinSilence quiet zone (available on Boeing 787s), where passengers with small children are not permitted.

Mobile App: Using the official app allows you not only to book tickets quickly but also to receive exclusive promo codes. It is also convenient to manage your booking through the app: you can purchase extra baggage or meals at prices lower than at the airport. Be sure to arrange travel insurance before departure, as basic low-cost fares are often non-refundable.

The history of Scoot Tigerair is a story of transformation and strategic growth in the highly competitive Asian budget air travel market. The company’s roots trace back to two different players: Tigerair (founded in 2004) and the original Scoot, established in 2011 as a low-cost subsidiary of Singapore Airlines for medium- and long-haul flights.

The first official Scoot flight took place on June 4, 2012, when the company's aircraft departed from Singapore for Sydney. At that time, the carrier exclusively used wide-body Boeing 777s obtained from its parent company. However, a decision was soon made for a large-scale fleet renewal with more modern and fuel-efficient Boeing 787 Dreamliners, which became a major milestone in the brand's development.

In 2016, plans were announced to merge Scoot and Tigerair into a single entity. The merger process was completed in July 2017 under the common Scoot brand, creating a powerful unified network combining short and long-haul routes. This allowed passengers to fly from smaller cities like Ipoh or Hat Yai to major centers using a single booking system.

The modern stage of the airline's history is marked by the active implementation of digital technologies and geographic expansion beyond the Asia-Pacific region. Scoot Tigerair continues to hold a leading position within the SIA Group, constantly updating its fleet with Airbus A320neo family aircraft and demonstrating sustainable growth even during the most challenging periods for aviation.