Swiss flights and airline information

Swiss International Air Lines, better known by the brand SWISS, is the national airline of Switzerland, embodying the country's traditional values: reliability, precision, and the highest service quality. As the nation's largest air carrier, the company is based at its key hubs in Zurich and Geneva. As a full member of the global Star Alliance and part of the powerful Lufthansa Group, it offers travelers seamless connections and access to hundreds of destinations worldwide.

The airline strives to make every flight special, offering passengers more than just transport services, but genuine Swiss hospitality. The company's fleet includes over 90 modern aircraft operating on more than 110 routes. Attention to detail is evident in everything from the exclusive menu to the famous chocolate handed to every passenger at the end of their journey.

Among the key advantages of SWISS is its status as a premium carrier, repeatedly confirmed by international awards. Passengers value the airline for its punctuality, modern cabin configurations, and fare flexibility. Furthermore, the company actively invests in environmental technologies and sustainability programs, aiming to minimize aviation's impact on the environment.

You can contact the airline representatives and get booking support through official communication channels:

• Official website: swiss.com
• Customer support phone: +41 848 700 700 (main international number)
• Headquarters: Kloten, Switzerland (Postfach 2013, 8032 Zurich, Switzerland)
• Social media: Official brand pages are present on Facebook, Instagram, and X (Twitter) under the name SWISS
• Mobile app: Flight management software is available for iOS and Android devices
• Emergency support: In case of flight delays or lost baggage, it is recommended to contact staff at airport counters or use the feedback forms on the website

Before contacting the call center, we recommend checking the current contact information on the official website, as numbers may vary depending on your region.

Baggage rules at SWISS are designed to provide maximum comfort for various categories of passengers. For carry-on baggage, standard allowances permit one piece weighing up to 8 kg for Economy Class and two pieces for Business and First Class. Bag dimensions must not exceed 55x40x23 cm. Additionally, a small personal item, such as a handbag or laptop case, can be taken into the cabin.

Regarding checked baggage, allowances depend on the selected fare. The Economy Light fare does not include free baggage, while other Economy Class fares allow for one piece up to 23 kg. Business Class includes two pieces at 32 kg each, and First Class includes three pieces at 32 kg each. Excess baggage is paid for separately at the airport or in advance on the website at more favorable rates.

Special conditions apply for special items such as ski equipment, bicycles, or musical instruments. Often, one set of ski equipment is carried free of charge (except for the Light fare). Strollers and folding wheelchairs are usually accepted for transport at no extra cost. It is important to remember the prohibition on transporting dangerous goods, high-power lithium batteries, and flammable substances for flight safety purposes.

Transporting Pets in the Cabin

• Only dogs and cats are allowed, whose weight including the soft carrier does not exceed 8 kg.
• Maximum container dimensions are 55x40x23 cm, and the animal must be able to stand and turn around.
• Throughout the entire flight, the pet must remain inside the closed carrier placed under the seat in front of you.

Transporting in the Cargo Hold

• Animals weighing more than 8 kg are transported in a climate-controlled, heated cargo compartment.
• The container must be rigid, comply with IATA standards, and ensure secure fastening.
• Restrictions on aircraft types and route durations apply for transportation in the cargo hold.

Required Documents

• A valid international veterinary passport.
• Rabies vaccination certificate and an identification microchip.
• Compliance with the regulations of the destination country (quarantine requirements, additional tests).

The cost of pet transportation is calculated as extra baggage and depends on weight and route. Please note that there are strict restrictions on transporting brachycephalic breeds (flat-faced animals) due to the high risk of breathing problems during the flight.

It is recommended to book a space for your pet no later than 48 hours before departure by contacting the airline's service center.

Miles & More Program

SWISS uses the Miles & More program—the leading loyalty system in Europe, which allows passengers to earn miles and exchange them for various privileges.

Membership Levels and Privileges

• Member: The entry-level status, allowing you to collect award and status miles for every flight.
• Frequent Traveller: Awarded for a specific number of flights. It provides access to business lounges, priority check-in rights, and extra baggage allowance.
• Senator: Gold status with access to exclusive Senator lounges, priority baggage delivery, and guaranteed seat booking.
• HON Circle: The highest level of privileges, including personal assistant services at the airport and limousine service to the aircraft steps.

How to Earn and Spend Miles

Miles are earned not only for flights with SWISS but also when using the services of program partners: hotels, car rental companies, and banks. Accumulated points can be spent on award tickets, cabin upgrades to Business or First Class, and purchases in the WorldShop online store. Participation in the program is free, and you can register in a few minutes on the official website.

Service classes at SWISS are designed with true Swiss precision. Economy Class offers comfortable seats with adjustable headrests and a variety of meals. In Business Class on long-haul flights, seats transform into full two-meter beds, and the menu includes haute cuisine. First Class (SWISS First) provides unmatched privacy, exquisite service, and exclusive amenity kits.

The on-board entertainment system includes hundreds of movies, TV shows, and audio channels on personal monitors. The SWISS Connect service—high-speed Wi-Fi for work and communication—is available on many aircraft. In-flight dining often highlights the regional diversity of Switzerland, offering passengers the chance to try local specialties and famous cheeses.

Special attention is provided for passengers with children: kids' kits with toys, bassinets for infants on long-haul flights, and a special children's menu. The airline also offers an accompaniment service for children aged 5 to 12 traveling alone. For passengers with special dietary needs, more than 15 special meal options (vegetarian, halal, kosher, etc.) are available and must be ordered in advance.

The flight geography of SWISS covers the most important business centers and picturesque tourist spots across the globe. The main connecting link is the modern hub in Zurich, providing convenient connections between continents. The second most significant hub is Geneva, oriented towards direct flights within Europe.

The route network includes popular European capitals such as London, Berlin, and Vienna. Thanks to close cooperation with partners, the carrier offers flights to Frankfurt, Munich, Hamburg, and Dusseldorf. Whether you are flying to the Alps for skiing or embarking on an intercontinental journey, the company ensures high standards of comfort at every stage of the way.

To book a ticket on a SWISS flight at the best price, it is recommended to plan your trip in advance, ideally 3-4 months before departure. The most affordable fares are often found for flights on Tuesday or Wednesday. Using the official mobile app allows you to quickly track price changes and receive notifications about special offers.

Online check-in opens 23 hours before departure. By doing this in advance, you can secure the best seats in the cabin for free (depending on the fare). For those who prefer extra comfort, options for selecting seats with extra legroom are available for a small additional fee. You can also add extra baggage during the booking process, which is cheaper than paying for excess weight at the airport.

Don't forget to check the insurance terms: the airline offers policies covering trip cancellation or medical expenses abroad. Using a Miles & More card with every booking will help you earn miles faster for your next flight or upgrade. If your route involves a connection, the Stopover Switzerland program allows you to turn a wait into a short trip through Swiss cities.

The modern history of Swiss International Air Lines began in 2002. The airline was formed on the basis of the regional carrier Crossair after the national giant Swissair ceased operations. The new company managed not only to preserve the best traditions of Swiss aviation but also to implement modern business models. From its predecessor, SWISS inherited a recognizable style and the legendary IATA code LX.

A major milestone in its development was the company joining the Lufthansa Group in 2005. This decision opened access to large-scale resources and allowed the airline to become part of the global Star Alliance network. In the following years, the carrier actively invested in fleet renewal, becoming the world's first customer and operator of the innovative Airbus A220 aircraft (formerly known as the Bombardier CSeries), which are characterized by high environmental efficiency.

The evolution of the SWISS fleet continues today: modern Boeing 777-300ER liners operate on long-haul routes, and Airbus A350 aircraft are being prepared for introduction. These planes offer passengers a new level of comfort and significantly reduce travel time on intercontinental flights. The company constantly improves its onboard product, maintaining its reputation as Europe's "tastiest" and most hospitable carrier.

Today, SWISS is not just an airline, but a symbol of Swiss quality in the sky. The company actively participates in innovative projects for the production of synthetic aviation fuel (SAF), striving for leadership in sustainable aviation. In more than two decades of existence, the carrier has proven its viability, becoming a reliable bridge connecting Switzerland with the world.