TUI Airways

TUI Airways is a modern air carrier playing a significant role in providing affordable and comfortable travel for millions of passengers. Operating under the IATA code BY, the airline is based in London, from where it operates a wide network of scheduled and charter flights. The carrier's main hub connects key tourist destinations, offering travelers convenient connections and a high level of on-board service.

In its operations, the company focuses on reliability and quality of service. Over the years, TUI Airways has established itself as a stable player in the aviation market, constantly updating its fleet and expanding its flight geography. Passengers value the airline for its punctuality and the attentive attitude of the staff to the needs of each client.

Key features of the company include a modern fleet consisting of Boeing and Embraer aircraft, as well as the introduction of new types of liners for long-haul routes. Customer focus and the implementation of digital technologies allow passengers to easily manage their bookings and flight check-ins.

The airline is not a member of global aviation alliances, which allows it to maintain independence in shaping its tariff policy and offer unique conditions for its customers. At the same time, TUI Airways actively cooperates with international organizations, complying with all global safety and flight quality standards.

You can contact airline representatives and get up-to-date flight information using the following contact details:

• Official website — belavia.by
• Contact center phone — +375 (17) 220-25-55
• Support service email — support@belavia.by
• General information email — info@belavia.by
• Official social media accounts — Facebook (@Belavia), Instagram (@belavia.airlines), VK (@belavia.airlines), Telegram (@belavia_official)
• Head office — 14A Nemiga St, Minsk, Republic of Belarus

For booking management and timely notifications, it is recommended to use the airline's mobile application, available for iOS and Android platforms. In case of emergency situations, such as flight delays or lost baggage, you should contact the check-in counters at the airport or use the specified hotline numbers. Please check the validity of contact details on the official website before your trip.

Baggage allowance rules at TUI Airways depend on the selected fare and flight destination. According to updated rules, carry-on baggage must meet established dimensions and weight to fit freely in the overhead bins in the cabin. Usually, passengers are allowed one piece of carry-on baggage, the parameters of which are checked before boarding. In addition to the main bag, you can carry a handbag or a laptop bag.

Checked baggage norms are determined by the fare concept. For most international flights, a "piece concept" is applied, limiting the number of free pieces. The weight of one piece in economy class usually does not exceed 23 kg, while business class passengers can count on increased norms. Exact data on the number of pieces and allowed weight are indicated in your electronic ticket and in the fare conditions at the time of purchase.

Excess baggage is paid for separately according to current rates. The price for overweight or an additional piece depends on the route and the extent of the excess. We recommend paying for additional baggage in advance via the airline's website, as airport fees may be higher. Special baggage, such as sports equipment (skis, bicycles) or musical instruments, requires prior agreement with the carrier.

For safety reasons, it is forbidden to carry explosive substances, flammable liquids, and toxic materials. To avoid delays at screening, ensure all liquids in carry-on baggage are packed in containers up to 100 ml and placed in a transparent bag. A practical tip: always attach tags with your contact details to your suitcases in case of baggage loss.

Cabin Transportation

TUI Airways allows the transportation of small pets in the aircraft cabin, provided that the total weight of the pet together with the carrier does not exceed the set limit (usually up to 8 kg). The container must be securely closed and have sufficient ventilation, and its dimensions must allow it to be placed under the seat in front of you.

Transportation in the Cargo Compartment

Pets whose weight exceeds the norms for cabin transportation are carried in a specially equipped heated cargo hold. Such transportation requires a hard container meeting IATA standards, in which the animal can stand and turn around. It is important to arrange such a trip in advance, as the number of pet spaces on board is limited.

Required Documents and Preparation

• International veterinary passport.
• Health certificate and proof of required vaccinations (primarily rabies).
• Compliance with the rules of the destination and transit countries.

The cost of the service depends on the pet's weight and the route; payment is made as for excess baggage. Preparation for the flight should start in advance: get your pet used to the container and consult a veterinarian regarding feeding before the flight. Please note that the transportation of brachycephalic breeds may be restricted due to the risk of breathing problems at altitude. Before booking, be sure to contact airline support to clarify current rules.

Loyalty Program

The TUI Airways loyalty program is designed to make the travels of regular customers more profitable and pleasant. Participants can accumulate special points for every flight completed and enjoy exclusive privileges that become available as their status in the system grows.

Accumulating and Using Points

• For flights: Points are credited automatically when the participant's card number is provided during booking or flight check-in.
• Spend points: Accumulated units can be used for full or partial payment of air tickets, allowing for significant savings on future trips.
• Additional options: The program provides the possibility to upgrade the service class for points, ensuring extra comfort.

Member Benefits

Although specific levels (silver, gold) depend on the current program rules, active participants often gain access to priority check-in, additional baggage allowances, and selection of comfortable seats in the cabin. The joining procedure is simple and free — you can register online on the airline's official website. Since the carrier is not part of major aviation alliances, the program focuses on the internal capabilities of the company and its direct partners. For detailed information on point accumulation and current promotions, it is recommended to visit the special section on the belavia.by website.

TUI Airways (BY) offers passengers several classes of service, each focused on specific traveler needs. Economy Class combines affordable cost with the basic comfort necessary for short and medium-haul flights. In Business Class, clients are provided with extra legroom, priority service, and a more diverse menu, making the trip as productive or relaxing as possible.

Meals on board most international flights are included in the ticket price. Depending on the flight duration and class of service, passengers are offered hot meals, light snacks, or desserts, as well as a wide selection of soft and hot drinks. The entertainment system on new aircraft, such as the Airbus A330-200, includes personal screens with movies and music. On more compact Boeing and Embraer aircraft, the emphasis is on seat ergonomics and the convenience of carry-on baggage placement.

For passengers traveling with children, special services are provided: the ability to order a children's menu and the provision of bassinets for infants on long-haul flights. The airline also offers an unaccompanied minor service, ensuring the child's safety under the supervision of staff. Passengers with disabilities can count on assistance during boarding and disembarking. For those following a special diet, pre-booking of special meals (vegetarian, halal, etc.) is available and must be ordered no later than 24-48 hours before departure.

TUI Airways' flight geography covers the most popular tourist regions, connecting Europe, Asia, and the Middle East. The main operational center and link for most routes is the hub in London. With the IATA code BY, the carrier provides regular connections to both major metropolises and secluded resort towns.

The company's route network includes popular destinations for summer and winter holidays. Travelers can head to sunny Antalya, explore historic Naples, or enjoy the beaches on islands such as Ibiza and Corfu. For those seeking the exotic, flights are open to Cancun and the islands of Boa Vista. Thanks to a well-thought-out schedule, the airline allows for easy planning of both short weekend tours and long vacations.

To purchase TUI Airways tickets at the best possible prices, it is recommended to plan your purchase in advance, ideally 2-3 months before departure. The best offers often appear in the middle of the week, while prices for holidays and weekends are traditionally higher. Monitoring current discounts and sales is most convenient through the official website or by subscribing to the company's newsletter. Using promo codes or accumulated loyalty program points when booking online will also help significantly reduce the final cost.

Online check-in for flights opens 24 hours before departure. We strongly advise checking in as early as possible to be able to select a seat in the cabin for free or for a minimal fee. Early check-in is especially important for those traveling in groups who want to sit together. If you prefer more legroom, look for seats in the front rows or near emergency exits, which may be offered as a paid option.

When booking, do not forget about the possibility of arranging travel insurance. It can cover not only medical expenses but also risks associated with trip cancellation or baggage delay. For greater convenience, use the mobile app: exclusive fares are often available there, and your boarding pass will always be at hand. You can also use KUSS self-service terminals at the airport, which will help avoid queues at regular check-in counters.

The history of TUI Airways began in 1996 when it was created based on a regional aviation association and received the status of an independent carrier. From the very beginning of its activity, the company was focused on performing international flights, providing a reliable connection between its country and key cities of the world. In 1997, an important step was joining the International Air Transport Association (IATA), which confirmed the company's operational standards' compliance with global safety norms.

Over the years of development, the carrier has significantly expanded its flight geography, including more than 25 regular international routes in its network. A major milestone was the systematic fleet renewal: older models were replaced by modern Boeing liners and maneuverable Embraer aircraft. This allowed for increased economic efficiency of flights and significantly improved passenger comfort. A landmark event in recent history was the introduction of the wide-body Airbus A330-200 aircraft in 2025, designed for long-haul flights.

Today, TUI Airways, operating under the code BY, continues to strengthen its position as a national carrier, based in a major aviation hub such as London. The company actively implements modern technologies, such as online booking services and self-check-in kiosks at airports, making the travel process as simple and tech-savvy as possible. Constant development and a commitment to innovation allow the airline to remain in demand among tourists from different countries.