Air Chathams

Air Chathams is more than just an air carrier; it is a true embodiment of the New Zealand spirit, connecting hearts, islands, and communities. Born on the rugged yet beautiful Chatham Islands, this airline has evolved from a local cargo operator into a vital artery for regional tourism and business. By choosing to fly with Air Chathams, travelers receive not only a reliable transfer but also the opportunity to experience genuine Kiwi hospitality, where every passenger feels like part of a large family.

History and Mission

The company was founded in 1984 by Craig Emeny and initially specialized in transporting seafood (specifically crayfish) from the Chatham Islands to the mainland. Over time, Air Chathams expanded its operations, filling niches left by larger national carriers. The airline's main mission is to maintain connections between small regional centers and major cities, ensuring the social and economic stability of remote areas.

Fleet and Safety

The airline's fleet is diverse and selected specifically for the short runways of regional airports. The fleet includes reliable turboprop aircraft such as the Saab 340 and ATR 72, as well as the legendary Convair 580, which are attractions in themselves for aviation enthusiasts. Flight safety is an absolute priority for Air Chathams: the company strictly adheres to the regulations of the Civil Aviation Authority of New Zealand (CAA) and conducts regular technical maintenance of its vessels.

Route Network

The airline plays a key role in regional connectivity. Based in the city of Auckland, the carrier operates regular flights to picturesque destinations. Among the most popular routes are flights to Whanganui, known for its river and national park, as well as flights to sunny Whakatane. A special place in the schedule is occupied by flights to the airline's homeland — Waitangi on the Chatham Islands, as well as flights to Paraparaumu.

How to Contact Air Chathams

To resolve travel-related questions, passengers can use several convenient communication channels. The airline's team is known for its friendly approach and is ready to promptly assist with bookings, clarify baggage allowance rules, or provide advice on flight schedules.

Main Contacts

• Official Website: www.airchathams.co.nz
• Customer Support and Reservations (International): +64 9 257 0261
• Phone for calls within New Zealand: 0800 580 127
• Email for general inquiries and reservations: reservations@airchathams.co.nz
• Mobile App: Currently, the airline does not have a dedicated app; it is recommended to use the mobile version of the official website to manage bookings.

Social Media

You can follow airline news and special offers on their official pages:

• Facebook: Air Chathams
• Instagram: @airchathams

Offices and Representation

Air Chathams check-in counters and customer service desks operate at departure airports immediately prior to flights. The main operations center is located at the primary hub:

• Auckland Airport: Counters are located in the Domestic Terminal.
• Chatham Islands: Office at Tuuta Airport.

Please note: Contact details, phone numbers, and support service operating hours may change. We strongly recommend checking the most current information on the airline's official website before your trip.

Air Chathams' baggage policy is designed considering the specifics of regional flights and the types of aircraft used. Since the airline operates turboprop aircraft, cabin storage space may be limited compared to large liners. Passengers are advised to familiarize themselves with the rules in advance to ensure a comfortable journey.

Cabin Baggage

Standard restrictions apply on all airline flights for items that can be taken into the cabin:

• Each passenger is allowed one piece of cabin baggage.
• The maximum weight of the bag must not exceed 7 kg.
• Dimensions must allow items to be placed under the seat in front or in the overhead locker. It is worth noting that on small aircraft, lockers have modest dimensions.
• In addition to the main bag, one personal item may be carried: a handbag, laptop bag, or small camera.

Checked Baggage

Free baggage allowances for items checked into the cargo hold depend on the type of fare purchased. For most standard tickets (e.g., Saver and Full fares), one piece of baggage weighing up to 23 kg is included. This rule applies to flights departing from the main hub — the city of Auckland, as well as from regional airports.

If the suitcase weighs more than 23 kg but less than 32 kg, an excess baggage fee applies. Any single piece of baggage weighing more than 32 kg will not be accepted for carriage in accordance with health and safety regulations, with the exception of special cargo arranged in advance.

Oversized and Special Baggage

Air Chathams frequently transports passengers heading for active holidays, so the airline has clear instructions for sports equipment:

• Bicycles, surfboards, skis: Accepted for carriage subject to available space in the cargo hold and for an additional fee. Secure packaging is required.
• Musical instruments: Small instruments may be carried as cabin baggage if they fit within the dimensions. Large instruments must be checked in.
• Dangerous goods: The transport of certain items (e.g., high-capacity lithium batteries, flammable substances) is strictly regulated or prohibited.

Important: Due to the limited payload capacity of small aircraft, special restrictions may apply on certain routes. It is recommended to clarify current details when booking your ticket.

Transporting Pets

Air Chathams welcomes four-legged travelers; however, due to the nature of the fleet consisting of small turboprop aircraft, transport rules differ from the standards of large international liners. When planning a flight from the main hub — the city of Auckland — or other regional airports, it is important to arrange a booking for your pet in advance, as space for animals is strictly limited.

Onboard Placement Rules

A key feature of Air Chathams is the prohibition on transporting pets in the aircraft cabin as carry-on baggage. This rule applies to all types of household pets (cats, dogs, birds, etc.) regardless of their size and weight. The only exception is certified service dogs.

All household pets travel exclusively in special compartments of the aircraft. This ensures the safety of both passengers and the animals themselves within the limited space of a regional airliner cabin.

Transport Methods

Depending on the travel circumstances, the airline offers two transport options:

• As Accompanied Baggage: Your pet flies on the same flight as you. You hand them over at the check-in counter in the passenger terminal. The animal is placed in the aircraft's cargo hold, which is pressurized in Saab 340 and ATR 72 models. This is the most convenient option for traveling with a cat or dog.
• As Unaccompanied Freight: If you are not flying on the same flight or the size of the animal container is very large, transport is arranged through the cargo terminal. In this case, the pet travels as "valuable cargo," and must be handed over to the cargo department a certain time before departure.

Container (Crate) Requirements

Since animals travel in the baggage compartment, strict IATA safety requirements apply to carriers. The airline pays special attention to the materials from which the crate is made.

• Material: Only containers made of solid hard plastic with a metal door are permitted. The construction must be durable and impact-resistant.
• Prohibited types: Wooden crates, welded wire mesh containers, and any soft-shell carriers are strictly prohibited for transport, as they do not provide adequate protection in the cargo hold.
• Size: The crate must be spacious enough for the animal to stand at full height (without ears touching the ceiling), turn around 360 degrees freely, and lie down in a natural position.
• Safety: The door must have a secure lock that prevents accidental opening. The floor must be waterproof and covered with absorbent material.
• Ventilation: Ventilation openings on at least three sides are mandatory to ensure sufficient airflow.

Service Dogs

Special rules apply to passengers with disabilities. Certified guide dogs and service dogs are permitted to travel in the aircraft cabin free of charge.

• Documents: A service dog ID must be presented at check-in.
• Placement: The dog must remain at the owner's feet on a leash, without blocking the aisle.
• Coordination: The airline must be notified about the transport of a service dog when booking the ticket.

Preparation and Cost

Pet transport is not included in the free baggage allowance and is always paid for additionally. The cost depends on the route and the weight of the animal combined with the crate.

Pre-flight Tips:

• Arrive at the airport early (at least 60 minutes before departure) to have time to process all documents and weigh the crate.
• Do not feed the animal a heavy meal immediately before the flight to avoid motion sickness, but provide access to water.
• Ensure the animal is healthy and has all necessary vaccinations. A veterinary passport may be required at check-in.

Important: On certain aircraft types or during extreme weather conditions, the airline may refuse to transport animals in the cargo hold for their safety. We strongly recommend confirming the possibility of transport via the Air Chathams call center before purchasing tickets.

Air Chathams Loyalty Program

Currently, Air Chathams adheres to a policy of simplicity and accessibility, and therefore does not have its own classic loyalty program with mileage accumulation similar to those offered by large international giants. Instead of a complex bonus system, the carrier focuses on providing competitive fares and included baggage for all passengers departing from the main hub in the city of Auckland and other regional airports.

Participation Levels

Since the airline lacks a status program, the usual division into levels (Silver, Gold, Platinum) does not exist. Instead, an "all-inclusive" principle applies within the chosen fare:

• Single Standard (All Passengers): Every traveler is provided with attentive service in the spirit of New Zealand hospitality.
• Privileges for All: Most fares already include baggage allowance (usually up to 23 kg) and light snacks on board, which is often a privilege reserved for status members on other airlines.

Accumulating Bonuses

As there is no traditional loyalty currency (miles or points), accumulation mechanisms do not apply:

• Flights: Miles are not accrued for flights with Air Chathams.
• Partners: There is no option to earn bonuses through car rentals or hotel bookings under the airline's brand.
• Credit Cards: Co-branded bank cards for earning Air Chathams points are not issued.

Redeeming Bonuses

A reward system is not provided:

• Reward Tickets: Tickets can only be purchased for the full price (or at promotional fares).
• Upgrades: The airline's small aircraft typically feature a single-class configuration, so upgrades are not possible.

Alliance Membership

Air Chathams is an independent regional carrier:

• Alliances: The airline is not part of global alliances such as Star Alliance, SkyTeam, or oneworld.
• Partnership with Air New Zealand: Although Air Chathams plays an important role in regional connectivity, it is not part of the Airpoints program. Air New Zealand miles are generally not accrued for flights under the 3C code.

How to Join

Special registration in a loyalty program is not required. To receive information about special offers and ticket sales, it is recommended to subscribe to the official airline email newsletter on their website or follow news on social media.

Classes of Service and Onboard Comfort

Traveling with Air Chathams is a return to the classic era of aviation, where the main priority is not the number of options, but genuine attention to every passenger. The airline, based in the city of Auckland, positions itself as a friendly regional carrier. Unlike large international giants, there is no division into First or Business Class in the traditional sense.

Single Economy Class

A single-class configuration operates on all types of the airline's aircraft. This means every passenger receives an equally high level of service. The Air Chathams concept is built on inclusivity: whether you are flying on a business trip to Whanganui or returning home, you will feel like a welcome guest.

Seat Configuration

Seating comfort depends on the type of aircraft operating the flight:

• ATR 72: A modern turboprop liner with a 2-2 seat configuration. The cabin is spacious, with overhead bins for cabin baggage.
• Saab 340: A cozy aircraft with a 1-2 configuration. This is an excellent choice for those who enjoy sitting by the window alone (Row A).
• Convair 580: The legend of the Air Chathams fleet. This aircraft features surprisingly wide and soft seats, as well as ample legroom (seat pitch) that exceeds many modern economy class standards. Flying on it is often compared to traveling in the "golden age" of aviation.

Dining and Beverages

One of Air Chathams' hallmarks is their approach to onboard catering. While many airlines on short flights have abandoned complimentary service, this carrier maintains the traditions of "Kiwi hospitality."

All passengers departing from the hub or cities such as Whakatane and Paraparaumu are offered:

• Hot tea or freshly brewed coffee.
• Soft drinks and water.
• Traditional New Zealand biscuits or chocolate, which have become a symbol of flying with this airline.
• On longer flights (for example, to the Chatham Islands), a light snack may be offered.

Entertainment and Connectivity

Air Chathams aircraft do not have individual multimedia screens or Wi-Fi. The philosophy of flight here is different: it is an opportunity to take a break from digital noise and enjoy the views.

• Window Views: Since flights operate at a relatively low altitude, passengers are treated to breathtaking panoramas of New Zealand landscapes.
• In-flight Magazine: In the seat pocket, you will find the signature Chathams Magazine, covering island life, local people, and interesting routes, such as what to see when arriving in Waitangi.

Special Services

The airline pays special attention to passengers requiring extra care. Since the aircraft are small, the crew is always in visual contact with the cabin and ready to assist.

Passengers with Reduced Mobility

Air Chathams provides assistance with boarding and disembarking. However, it is important to remember that not all regional airports and not all aircraft types (due to built-in stairs) are equipped for the comfortable movement of passengers with reduced mobility. It is necessary to notify the airline of special assistance needs at least 48 hours before departure.

Unaccompanied Minors

The airline offers a service for transporting unaccompanied minors without parents. Staff take care of the child from the moment of check-in until handover to the meeting party at the arrival airport. This service is chargeable and requires prior booking.

Air Chathams' route network focuses on providing vital connections between regional communities and the country's main metropolis. The carrier's base airport and main hub is Auckland, from where regular flights operate to unique locations in New Zealand and the Chatham Islands.

Traveling with a regional carrier like Air Chathams has its own specifics. To ensure your trip around New Zealand or to remote islands goes smoothly, we have prepared several practical recommendations based on the unique operations of this airline.

Best Time to Book

Since the airline's fleet consists of small aircraft with a limited number of seats, tickets for popular destinations sell out quite quickly. To secure low fares (Saver category), it is recommended to book flights at least 3–4 weeks before departure. This is especially relevant for flights from the main hub — the city of Auckland — during school holidays and New Zealand national holidays.

Promotions and Special Offers

Air Chathams periodically holds sales timed to local events. The most reliable way not to miss discounts is to subscribe to the newsletter on the official website or follow their Facebook page. Favorable offers often appear for weekend routes, for example, to picturesque Whanganui.

Online Check-in and Mobile App

Currently, the airline does not have its own mobile app. However, their website is fully optimized for mobile devices. Here are some digital tips:

• Online Check-in: Opens 24 hours before departure on the website. This allows you to select a seat and save time at the airport.
• Save Your Tickets: Since internet connection in remote regions (for example, in the city of Waitangi) may be unstable, we strongly recommend taking screenshots of boarding passes or saving them in PDF format on your phone in advance.

Seat Selection Tips

Flights with Air Chathams are, above all, about incredible views. The planes fly lower than large jet liners, providing an excellent vantage point.

• For Photographers: Try to book Window seats. Avoid rows located directly under the wing (on high-wing aircraft like the ATR 72) or over the wing (on low-wing aircraft) if you want a clear view of the ground.
• Comfort: If you are flying on the legendary Convair 580, seats in the front of the cabin are generally quieter.

Importance of Travel Insurance

This is a critically important point for those flying to the Chatham Islands. The weather in this region of the Pacific Ocean is extremely changeable and harsh. Flights may be delayed or canceled due to strong winds or fog.

We strongly recommend purchasing comprehensive travel insurance that covers accommodation and meal expenses in case of flight delays due to weather conditions. This will save your nerves and budget if you get stuck on the island or in the city of Paraparaumu waiting for flyable weather.

History and Development of the Airline

The history of Air Chathams is an inspiring example of how a small family initiative can grow into a key player in national aviation. The company was founded in 1984 by Craig Emeny, an enterprising aviator who moved to the remote Chatham Islands. At that time, logistics between the islands and mainland New Zealand were difficult, creating problems for local businesses. Initially, the goal of creating the airline was the fast and reliable transport of live crayfish and seafood to markets, but it soon became obvious that local residents were in equally urgent need of reliable passenger transport.

The Formative Era and Legendary Fleet

In the early years, the company's fleet consisted of small aircraft capable of landing on short runways. However, the real breakthrough was the acquisition of Convair 580 aircraft. These powerful turboprop machines, possessing excellent payload capacity and speed, became a symbol of the airline and for a long time provided a vital bridge between the archipelago and the "mainland," landing in the city of Waitangi. For many islanders, the sound of Convair engines became synonymous with connection to the outside world.

Expansion and Saving Regional Routes

A significant milestone in Air Chathams' development was the mid-2010s. When the national carrier Air New Zealand began retiring small aircraft and closing unprofitable regional destinations, Air Chathams saw this as an opportunity for growth and a social mission. The airline stepped in to preserve air service for small towns that risked being left in isolation.

A notable event was the acquisition of Kiwi Regional Airlines in 2016. This merger allowed Air Chathams to strengthen its position and take under its wing the route between Auckland and the city of Whanganui. Thanks to this step, local residents retained quick access to the country's largest metropolis, and tourists retained the opportunity to visit the region's national parks.

Modern Stage and New Horizons

Today, the carrier's main hub is Auckland, from where a flight network is built across the country. The company continues to modernize, gradually replacing historical aircraft with more modern ATR 72 and Saab 340 models, which increases comfort and environmental sustainability of transport.

In recent years, the route map has been replenished with picturesque destinations. Regular flights were launched to sunny Whakatane, opening access to the East Cape, and connections were established with the Kapiti Coast via the airport in the city of Paraparaumu. Air Chathams remains true to its roots: it is still a family business that prioritizes community support and genuine hospitality.