Animawings

Animawings is an ambitious Romanian airline bringing fresh energy to the world of aviation. Founded as a charter carrier to serve popular resort destinations, it quickly gained the trust of travellers thanks to its high service standards and punctuality. Today, the company is actively expanding its geography, offering not only seasonal flights to warm seas but also scheduled flights on modern liners. As part of the major tourism holding Memento Group, Animawings understands that a holiday begins not at the hotel, but from the moment you step on board, and strives to make this beginning as comfortable as possible.

Why travellers choose Animawings:

Modern and Comfortable Fleet
The company's fleet consists of time-tested Airbus A320 liners, as well as the newest Airbus A220 aircraft. These planes feature spacious cabins, reduced noise levels, and high environmental efficiency. The use of modern technology allows the airline to ensure high flight reliability and passenger comfort even on longer routes.

Unique Route Map
Animawings specialises in destinations that evoke vivid emotions. The route network is perfectly balanced for tourists: from sunny beaches (for example, scheduled flights to Hurghada) to magical winter destinations such as Kittila in Finnish Lapland. Furthermore, the company provides convenient connectivity, linking the Romanian capital and Egyptian resorts with cities like Iasi, making regional travel simple and accessible.

Safety and Standards
As a European carrier, Animawings strictly adheres to EASA (European Union Aviation Safety Agency) regulations. Highly qualified pilots and cabin crew undergo regular training to guarantee the safety of every flight. The company's philosophy is built on attention to detail and creating a friendly atmosphere on board, which is confirmed by numerous positive reviews from tourists.

How to Contact Animawings Airline

Animawings strives to be accessible to its passengers by offering various methods of communication. Most service operations, such as ticket purchasing, flight check-in, or adding baggage, can be performed independently via digital channels; however, a support team is available for more complex enquiries.

Official Website

The primary source of information and platform for booking management is the carrier's official portal. Here you can find the current schedule and conditions of carriage:

• www.animawings.com

Contact Details

To contact airline representatives regarding bookings, flight changes, or passenger support, please use the following channels. Please note that the primary languages of service are Romanian and English.

• Call Centre: +40 21 210 16 87 (Available during standard working hours, Monday to Friday).
• Email for general enquiries: customerservice@animawings.com
• Email for claims (baggage, delays): claims@animawings.com
• Group bookings: groups@animawings.com

Social Media

It is convenient to receive information about special offers, new destination launches, and changes in airline operations through official communities. These platforms are also frequently used for prompt communication via direct messages.

The airline is present on the following networks:

• Facebook
• Instagram
• LinkedIn
• YouTube

Offices and Representation

The Animawings head office is based in Romania. It is strategically located near the carrier's key hub — Bucharest (Otopeni) Airport.

• Headquarters Address: Henri Coandă International Airport, Calea Bucureştilor 224E, Otopeni, Romania.
• Airport Service: Check-in and ticket counters at the departure airport open 2–3 hours before the scheduled flight departure time.
• Partners: As the airline is part of the Memento Group, issues related to charter flight tickets can often be resolved through the offices of the tour operator Christian Tour, which are widely present in Romanian cities.

Important: Contact details and service hours are subject to change. We recommend checking the latest information in the "Contact" section of the airline's website before reaching out.

Baggage and Hand Luggage Rules at Animawings

Preparing for a flight is an important part of the journey, and knowing the baggage rules will help avoid unnecessary hassle at the airport. Animawings offers a flexible fare system, allowing passengers to choose only the necessary services. Below is detailed information on baggage allowances, which will be useful for both short flights and planning a long holiday.

Hand Luggage: What You Can Take in the Cabin

Animawings' policy regarding hand luggage depends on your chosen fare package. The basic rules are aimed at ensuring the comfort and safety of all passengers on board.

• Small Hand Luggage (Personal Item): Included in all fares free of charge. This can be a small bag, backpack, or laptop bag. The main condition is that it must fit easily under the seat in front of you. Standard dimensions are usually 40x30x20 cm.
• Large Hand Luggage (Cabin Bag): Available in higher fares or when purchasing the priority boarding service. This suitcase is placed in the overhead bin. The maximum weight is usually limited to 10 kg, and dimensions must not exceed 55x40x20 cm.

Tip: If you are travelling with an infant, the airline generally allows the transport of a collapsible stroller to the aircraft steps free of charge.

Checked Baggage

For those who are not used to travelling light, Animawings offers options for checked baggage. The cost and included weight depend on the booking class (e.g., Light, Standard, or Plus).

• Standard Weight: Usually, one piece of baggage is limited to a weight of 23 kg. The total dimensions (length + width + height) must not exceed 158 cm.
• Maximum Weight: For the safety of baggage handlers, the weight of a single suitcase may under no circumstances exceed 32 kg. If your baggage is heavier, the contents must be divided into two bags.
• Baggage Pooling: If you are flying as a family or group, check the possibility of pooling weight at the check-in counter, although weight is most often calculated individually for each piece.

Excess Baggage and Fees

If your items exceed the established limits in weight or number of pieces, an additional payment will be required. It is important to remember that paying for excess baggage at the airport (at the check-in counter or boarding gate) is always significantly more expensive than arranging it online.

We strongly recommend adding extra baggage via the airline's website or mobile app in the "Manage Booking" section no later than 4 hours before departure. This allows for significant savings compared to airport fees.

Sports Equipment and Special Items

Animawings actively supports travellers leading an active lifestyle. Given the airline's diverse route network, the transport of sports equipment is a popular service.

Special Baggage Transport Features:

• Winter Sports: If you are heading for a ski holiday, for example, to Kittila, skis and snowboards must be booked as sports baggage in advance. The set must be packed in a special protective case.
• Water Sports: For diving and surfing enthusiasts flying to Hurghada, similar rules apply. Equipment is paid for separately from standard baggage, and the airline must be notified in advance.
• Musical Instruments: Small instruments (e.g., a violin) can be taken into the cabin instead of hand luggage if they fit within the permitted dimensions. Larger instruments may require purchasing a separate seat in the cabin.

Passengers flying from the airport in Iasi or transiting through the hub in Bucharest are advised to carefully check the reliability of equipment packaging before checking it in to avoid damage during transport between flights.

Prohibited and Restricted Items

For aviation safety purposes, there are strict restrictions on baggage contents:

• Prohibited in Hand Luggage: Sharp and cutting objects (scissors, corkscrews), liquids in containers larger than 100 ml (except for baby food and vital medicines), imitation weapons.
• Prohibited in Checked Baggage: Lithium batteries and power banks (these must be carried only in hand luggage!), electronic cigarettes, explosives, and flammable substances.

Tips for Efficient Packing

To ensure your flight with Animawings goes smoothly, follow these simple recommendations:

1. Weigh at Home: Use handheld scales before leaving home to avoid stress and extra charges at the check-in counter.
2. Valuables with You: Always carry documents, money, jewellery, laptops, and keys in your hand luggage. The airline is not responsible for their safety in the cargo hold.
3. Labelling: Be sure to attach a tag with your name and phone number on the outside and place a sheet with contact details inside the suitcase. This significantly speeds up the search if baggage is accidentally delayed.
4. Medicines: Always keep vital medications with you in their original packaging, preferably with a prescription from a doctor.

Travelling with Animals on Animawings Flights

Animawings understands that pets are an important part of the family and strives to make their journey as comfortable as possible. The carrier allows the transport of cats and dogs both in the aircraft cabin and in the baggage hold, provided all safety rules are met and necessary documents are present. To ensure a smooth flight, it is important to prepare in advance and notify the airline about your four-legged companion at the ticket booking stage.

Transport Options

Depending on the size and weight of your pet, Animawings offers three methods of transport. Choosing the right option guarantees the animal's safety during the flight.

In the Cabin (PETC)
This option is suitable for small animals that can stay with you throughout the journey.

• Carrier Dimensions: The maximum dimensions of the container or soft carrier bag are usually 40x30x20 cm. The carrier must fit freely under the seat in front.
• Weight: The maximum weight of the animal together with the carrier must not exceed 8 kg.
• Permitted Animals: Only cats and dogs are accepted for carriage in the cabin.
• Placement Conditions: The animal must remain inside the carrier with the door closed for the entire flight. The cage must be ventilated and have a waterproof bottom.
• Limit: The number of animals in the cabin is limited, so space must be booked in advance. Usually, no more than one carrier per passenger is allowed.

In the Baggage Hold (AVIH)
If your pet weighs more than 8 kg, it will travel in a special heated and pressurised section of the baggage hold.

• Container Requirements: A rigid container (plastic or fibreglass) certified according to IATA standards is required. Welded mesh cages or soft bags are prohibited.
• Container Size: The cage must be spacious enough for the animal to stand at full height, turn around freely, and lie down in a natural position.
• Safety: The container must be securely closed, and the bottom lined with absorbent material. Wheels (if any) must be removed or blocked.
• Maximum Weight: Animals weighing up to 32 kg (including the cage) are usually accepted. If the weight exceeds this limit, cargo transport rules apply.

As Cargo
This method is used in special cases when standard transport is not possible.

• When Required: For very large animals whose weight together with the cage exceeds the allowable norms for baggage, or if the animal is travelling without the owner.
• Special Requirements: Transport is arranged through the airport's cargo terminal. Containers must be of reinforced construction.
• Booking: It is necessary to contact the Animawings cargo department or their agents well in advance.

Necessary Documents

The correct set of documents ensures your pet will be accepted for the flight. Requirements may vary depending on whether you are flying within the EU (e.g., to Bucharest) or to non-EU countries.

• Veterinary Passport: International format (Pet Passport) for flights within Europe.
• Microchip: The animal must be identified with a microchip (implanted before the rabies vaccination).
• Vaccination: Valid rabies vaccination (administered at least 21 days before departure).
• Health Certificate: A certificate from a veterinarian confirming that the animal is clinically healthy and fit to fly (usually issued 24–48 hours before the flight).
• International Certificates: For flights to countries such as Egypt (city of Hurghada), additional import/export permits and rabies antibody titres may be required.

Cost of Services

Animal transport is not included in the free baggage allowance and is paid for separately. Tariffs are fixed but may vary.

• In Cabin (PETC): The most budget-friendly option, paid per flight segment.
• In Baggage Hold (AVIH): The cost is higher and depends on the weight and size of the cage.
• Payment at Airport: Paying for the service immediately before departure, for example, at Iasi airport, will always cost more than booking online in advance.

Tips for Flight Preparation

Even a short flight can be stressful for an animal. Here are a few recommendations to ease the journey:

• Cage Training: Introduce your pet to the carrier several weeks before the flight so it becomes a safe place for them.
• Feeding: Do not feed the animal a heavy meal less than 4 hours before departure to avoid motion sickness. Offer a small amount of water.
• Comfort: Place a familiar item (a blanket or favourite toy) with the scent of home in the container; this will reduce anxiety levels.
• Activity: Before heading to the airport or before a long flight, such as to Kittila, give your dog a good walk.
• Sedatives: Do not use sedatives without consulting a veterinarian, as they can cause unpredictable physical reactions at altitude.

Restrictions

There are a number of restrictions to consider when planning a trip with Animawings:

• Prohibited Breeds: Certain dog breeds (fighting, aggressive) may be banned from transport.
• Brachycephalic Breeds: Dogs and cats with snub noses (Pugs, Bulldogs, Persian cats) may have breathing problems at altitude. The airline may refuse their carriage in the hold or require a liability waiver to be signed.
• Age: Animals younger than 3-4 months (not vaccinated against rabies) are generally not accepted for transport.
• Exceptions: Service dogs and guide dogs are carried free of charge in the aircraft cabin provided they have appropriate training certificates and a muzzle.

Important: Aviation transport rules are subject to change. We strongly recommend contacting Animawings support directly before purchasing tickets to clarify current requirements for your specific route and animal breed.

Animawings Loyalty Programme and Fare Levels

At the current stage of development, Animawings is moving away from traditional mile accumulation schemes, offering passengers a modern and transparent loyalty system based on the principle of "instant privileges". Instead of waiting years to achieve "Gold" status, travellers can choose a personal set of services (Bundles) or use the Flight Pass subscription, which guarantees fixed prices and flexibility, which is especially beneficial for frequent flights to hubs like Bucharest.

Participation Levels and Fare Families

Instead of classic status cards (Silver/Gold), Animawings offers a gradation of service packages that endow the passenger with corresponding privileges for the duration of the flight. This allows any tourist to receive an elite level of service from their very first flight.

• Light (Basic Level): Analogous to entry-level status. Ideal for short-term trips travelling light. Includes only the flight and small hand luggage. This is the most economical way to get to, for example, Iasi.
• Standard / Plus (Silver Level): The most popular choice. Adds checked baggage (usually 23 kg) and the option to select a standard seat in the cabin to the basic services, ensuring comfort without overpaying.
• Priority All Inclusive (Gold Level): Provides the passenger with premium options: Priority Check-in, Priority Boarding, and included meals. An excellent choice for holidays at resorts such as Hurghada.
• Business / Flight Pass (Elite Level): The maximum set of privileges. Includes seats in the front of the cabin, enhanced meals, flexible ticket refund conditions, and (depending on the airport) access to additional services. The corporate Flight Pass also fixes the cost of flights for a year in advance.

How to Gain Value and Privileges

Since the system is built on the direct purchase of services, "accumulation" occurs in the form of cost savings through smart travel planning.

• Flights and Subscriptions: Purchasing a Flight Pass package allows you to fix a low price for a series of tickets (e.g., 10 flights) and use them throughout the year, protecting against seasonal price hikes.
• Partners (Memento Group): As part of the holding, airline clients often gain access to exclusive offers from tour operator Christian Tour, including discounts on hotels and transfers.
• Everyday Purchases: Subscribing to the airline's newsletter is recommended, as promo codes and private sales are often distributed among loyal subscribers.

How to Use the Benefits

The Animawings system allows you to "spend" your investment immediately at the time of booking or flight, without waiting for points to accumulate.

• Class Upgrade: You can purchase Priority or Business level services during online check-in if you desire more comfort.
• Free Services: In high fare packages (Priority/Business), seat selection and meals are already included in the price, which is significantly cheaper than paying for them separately.
• Date Flexibility: Holders of Flex or Flight Pass packages can change departure dates without penalties or with minimal additional payment, which is critical for winter trips to Kittila, where the weather can be unpredictable.

Alliance Participation and Partnerships

Animawings is not a member of global aviation alliances (such as Star Alliance or SkyTeam), which allows it to maintain an independent pricing policy.

• Parent Company: The air carrier is 100% owned by the major tourism holding Memento Group (Christian Tour).
• Partnership Benefits: This provides passengers with integration into a vast network of tourism services across Europe and guarantees high standards of quality accepted in international tourism.

How to Join

Becoming a member of the Animawings privilege programme is simple — there is no need to fill out complicated forms.

• Registration: Create a "MyAnimawings" personal account on the official airline website.
• Subscription: Sign up for a Flight Pass if you plan frequent flights, or simply choose the fare package (Bundle) corresponding to your desired comfort level with each booking.

Travel Classes and Comfort Levels

Animawings is primarily focused on leisure travel, so the concept of service classes here is adapted to the needs of holidaymakers. Instead of the traditional division into "First", "Business", and "Economy" with rigid partitions, the carrier uses a flexible system of fare plans and service packages, allowing each passenger to customise their comfort level individually.

Economy Class
This is the main service standard on all airline flights. It offers an optimal price-quality ratio, which is especially relevant for short flights, for example, between the cities of Bucharest and Iasi. Passengers receive an ergonomic seat and attentive service from the cabin crew. Depending on the chosen fare (Light, Standard, Plus), baggage and seat selection may already be included in the price.

"Business" Level Service
On scheduled and some charter flights, Animawings offers an enhanced travel experience comparable to "European Business Class". Passengers who choose this level of service are seated in the front rows of the cabin, guaranteeing a quick exit from the aircraft upon arrival. Additionally, this fare often includes priority boarding, an increased baggage allowance, and complimentary in-flight meals. This is an ideal choice for longer flights, for example, to the Egyptian resort of Hurghada.

Seat Configuration and Fleet

In-flight comfort depends directly on the type of aircraft. The Animawings fleet consists of modern Airbus liners, each with its own features:

• Airbus A320: Classic 3+3 cabin layout. Seats are made of modern leather, feature standard pitch and fold-down tables. These are reliable aircraft used on most routes.
• Airbus A220: The pride of the airline. These state-of-the-art aircraft feature enhanced comfort thanks to a 2+3 configuration (fewer middle seats), wider aisles, huge windows, and spacious overhead bins for hand luggage. The Mood Lighting system helps reduce eye fatigue, which is especially pleasant on flights to northern regions, such as Finnish Kittila.

Dining and Beverages

The gastronomic aspect of flying with Animawings deserves special attention. The airline offers a concept combining pre-ordered hot meals and the sale of snacks on board.

Buy on Board Menu:
During the flight, passengers have access to a wide assortment of snacks, sandwiches, sweets, as well as refreshing and hot drinks, which can be purchased for an additional fee. The menu also frequently features goods from the Duty Free category.

Pre-order Hot Meals:
For those who prefer a full meal, a service for pre-ordering hot dishes is available. This must be done no later than 24–48 hours before departure via the airline's website or tour operator. The menu varies from classic breakfasts to hearty meat and vegetarian dishes.

Entertainment and Connectivity

Animawings adheres to a modern "Bring Your Own Device" policy. There are no built-in multimedia screens in the seats, so passengers are advised to download movies, music, or books to their smartphones and tablets in advance.

However, there is no need to be bored: in the pocket of every seat, there is a branded in-flight magazine telling about the best destinations in the network, new fragrances, and travel tips. On the new Airbus A220 aircraft, USB ports may be available for charging gadgets directly at the seat (it is recommended to verify availability when booking).

Special Services

The airline strives to ensure travel accessibility for all categories of passengers and offers a range of special services:

• Unaccompanied Minors: An escort service is available for children aged 5 to 12 travelling without parents. Cabin crew look after the young passenger from check-in until handover to the meeting party at the arrival airport.
• Passengers with Reduced Mobility: Animawings provides necessary assistance with boarding and disembarking, as well as space for wheelchairs. Requests for such services must be submitted at least 48 hours before departure.
• Expectant Mothers: Air travel is possible up to the 36th week of pregnancy (or up to the 32nd for multiple pregnancies) with a medical certificate issued no earlier than 7 days before the flight.

The route network of Animawings is centred around its main hub in the city of Bucharest, which serves as the starting point for most journeys. The carrier specialises in leisure destinations, linking Romania with the sunny resorts of Egypt and unique winter locations in Lapland.

Useful Tips for Animawings Passengers

To ensure your journey is flawless and preparation doesn't take too much time or money, we have gathered key recommendations for interacting with Animawings. These simple tips will help you save on tickets and avoid common mistakes at the airport.

1. Best Time to Book
Like most modern carriers, Animawings uses dynamic pricing. This means ticket prices rise as the aircraft fills up. For scheduled flights, for example, from the city of Bucharest, the optimal time for purchase is considered to be 2–3 months before departure. If you are planning a holiday during peak season (Christmas or summer holidays), it is better to take care of tickets even earlier — six months in advance.

2. Where to Find Discounts and Promotions
Animawings frequently holds sales timed to holidays or the launch of new routes. To ensure you don't miss out on great offers:

• Subscribe to the newsletter on the official airline website.
• Follow the carrier's pages on social media, where promo codes are often published.
• Check package offers from tour operator Christian Tour, which already include charter flights, for example, to Hurghada.

3. Mandatory Online Check-in
This is one of the most important points for budget saving. Airport check-in with Animawings may be subject to a fee (depending on the fare). Online check-in opens 30 days (for purchased seats) or 24–48 hours (for standard fares) in advance and closes shortly before departure. Be sure to download the boarding pass to your phone or print it in advance, whether flying from Iasi or foreign hubs.

4. Secrets of Seat Selection
In-flight comfort depends on your preferences. Use the cabin map when booking:

• For Views: If you are flying to Kittila, be sure to book a Window seat. The approach to Lapland reveals stunning views of snow-covered forests, and the large windows of the Airbus A220 allow for excellent photos.
• For Speed: Seats in the front of the cabin (Front seats) allow you to be the first to leave the aircraft upon arrival, which is convenient for short connections.
• For Space: Aisle seats give a little more legroom and the ability to stand up without disturbing neighbours.

5. Mobile App
Install the Animawings app on your smartphone before your trip. It is your pocket assistant that allows you to:

• Quickly check in and store boarding passes electronically.
• Receive instant notifications about gate changes or flight delays.
• Purchase additional services (baggage, meals) in a few clicks if plans change at the last minute.

6. Travel Insurance
Although Animawings ensures high flight safety, insurance is your protection against unforeseen circumstances on the ground. It is recommended to take out a policy covering not only medical expenses but also trip cancellation or lost baggage. This is especially relevant for active tours with ski equipment or expensive diving gear.

History and Development of Animawings

The history of Animawings is an example of a rapid ascent in the European aviation market. The company was founded in 2019 as a strategic response to the growing demand of Romanian tourists for quality charter transport. The initiative for its creation came from the major tourism group Memento Group (known under the Christian Tour brand), which sought to ensure guaranteed comfort and flight reliability for its clients to popular holiday destinations.

Strategic Partnership and Development Milestones

A crucial stage in the carrier's establishment was the collaboration with the Greek aviation giant Aegean Airlines. In 2020, Aegean acquired a minority stake in Animawings, and later increased its share to a controlling interest. This partnership allowed the young Romanian company to adopt high safety standards and operational know-how, and to gain access to the technical base of a leading regional European carrier.

However, history took an unexpected turn in early 2024, when Memento Group bought back the shares, restoring 100% ownership of the company. This move marked a new era of independence and ambitious plans to transform from a classic charter operator into a fully-fledged scheduled airline.

Fleet Evolution: A Course for Innovation

The airline began its journey operating reliable and time-tested Airbus A320 family aircraft. These machines became the backbone of the fleet, ensuring uninterrupted connections with resorts in the Mediterranean and the Middle East. Striving for innovation and environmental friendliness, Animawings decided on a radical renewal of its fleet. The company placed a bet on the newest Airbus A220 liners, which are distinguished by fuel efficiency, reduced noise levels, and increased passenger comfort (wider seats and windows). This decision placed the carrier among the most technologically advanced airlines in the region.

Expansion of the Route Network

Animawings' flight geography developed in line with traveller preferences. Using Bucharest as its main hub, the airline first mastered the sunny destinations of Greece, Turkey, and Spain. Soon, the network was supplemented by year-round flights to Egyptian resorts, particularly to the city of Hurghada, which became one of the flagship routes.

Besides beach holidays, the company began developing unique seasonal programmes. A striking example was the winter flights to Finnish Lapland, the city of Kittila, opening direct access to Santa Claus's residence for Romanian tourists. An important step was also the development of regional transport: the launch of flights from cities such as Iasi allowed residents of eastern Romania to travel without the need to transit through the capital.

Today, Animawings continues to develop actively, introducing digital services for passengers and expanding its flight map, whilst preserving the soulful approach to service embedded in the very name of the company.