Israir

Israir Airlines serves as a vibrant gateway for travelers, blending the efficiency of a scheduled carrier with the affordability of a low-cost operator. Based in Tel Aviv, the airline focuses on connecting passengers to popular leisure destinations across Europe and Asia. Operating under the IATA code 6H, Israir makes exploring new cities and relaxing resorts easier than ever. Its growing network reflects a dedication to meeting the evolving needs of modern tourists looking for value and convenience.

Established as a key player in the region, Israir has grown from a domestic operator into a major airline. Over the years, it has significantly expanded its operations, transitioning from solely domestic flights to offering a wide array of international scheduled and charter services. The airline has carved out a niche by focusing on holidaymakers, providing seasonal flights to popular vacation spots while maintaining regular routes to key business and leisure hubs. To support these diverse operations, Israir utilizes a modern fleet designed to balance efficiency on short-haul domestic routes with the capabilities needed for international travel, ensuring passenger comfort across different flight durations.

The airline is particularly well-regarded for its network of leisure destinations, connecting travelers to major cities and resorts suited for vacationers. A key highlight of its current network includes popular direct flights to Dubai. This route serves as a vital link for both tourism and commerce, facilitating seamless travel options for passengers eager to explore the United Arab Emirates.

Israir operates with a clear mission to provide accessible travel options, ensuring that flying remains budget-friendly without compromising on essential service standards. The company values agility and customer focus, often adapting its schedule to meet seasonal demand. Safety is a paramount priority, with the airline adhering to strict international aviation safety standards and maintaining a robust maintenance program for its fleet. Through its commitment to reliability and value, Israir continues to be a preferred choice for travelers seeking both adventure and relaxation.

How to Contact Israir in the UAE

Travelers in the United Arab Emirates can primarily connect with Israir through their digital channels and international customer service center. While the airline operates direct flights between Dubai and Tel Aviv, it does not currently maintain a dedicated walk-in sales office in the city center. For most inquiries, including booking management and flight changes, the official website and the international call center are the most effective resources.

Official Website

For the most up-to-date schedules, bookings, and check-in services, visit the official website. The site offers an English language option for international passengers.

• Official Website: www.israir.co.il

Contact Information

Since there is no local call center within the UAE, passengers should use the international customer service line or email for assistance.

• International Customer Service: +972 3 795 5777 (International rates apply)
• Email Support: site@israir.co.il
• Ticket Booking: Available 24/7 via the official website
• Mobile Services: Israir does not currently have a dedicated mobile app; passengers are advised to use the mobile-optimized website for on-the-go management.

Social Media Connections

For general updates, news, and informal queries, you can follow Israir on their social media platforms:

• Facebook: Israir Airlines
• Instagram: @israir_israel

Local Presence in United Arab Emirates

While there is no city office, Israir maintains an operational presence at the airport for flight departures.

• Airport Counters: Dubai International Airport (DXB)
• Location: Departures Hall, check assigned terminal monitors upon arrival (typically Terminal 1 for international carriers).
• Note: Airport counters generally open 3 hours prior to scheduled departure times and focus on check-in and immediate flight assistance.

Emergency & Support

For urgent matters outside of standard business hours, passengers should check the "Contact Us" section on the website or access their booking online to make immediate changes. In case of flight disruptions, ground handling agents at Dubai International Airport are available to assist passengers at the gate.

Baggage Policy Overview

Understanding the baggage allowance is an essential step in planning your journey with Israir. As an airline that combines scheduled services with low-cost principles, the baggage policy can vary significantly depending on the fare class you have selected. Whether you are flying from Dubai or other destinations, reviewing your ticket details beforehand is highly recommended to avoid unexpected fees at the airport.

Carry-on Baggage

Israir's cabin baggage policy is designed to maximize efficiency and comfort on board. Passengers are typically permitted to bring one small personal item into the cabin free of charge. This item, such as a handbag, laptop case, or small backpack, must fit comfortably under the seat in front of you.

Travelers wishing to bring a larger trolley bag or cabin suitcase may need to purchase this allowance separately or ensure it is included in their specific fare bundle. Generally, the weight limit for a carry-on suitcase is up to 8 kg, with strict dimension limits to ensure it fits in the overhead bins. It is advisable to measure your bag before heading to the airport, as oversized items may be gate-checked for an additional fee.

Checked Baggage Limits

Checked baggage allowances with Israir depend largely on the type of ticket purchased. For passengers on standard or flexible fares, a checked bag is often included, typically with a maximum weight limit of 20 kg or 23 kg per piece. However, those traveling on "Lite" or budget-friendly promotional fares may find that checked baggage is not included and must be purchased as an add-on.

If you are planning a longer trip to Tel Aviv and need to bring more luggage, it is usually cheaper to purchase extra baggage allowance online during the booking process rather than at the airport check-in counter.

Excess Baggage and Fees

Exceeding the weight or size limits for your luggage will incur excess baggage fees. These charges are applied per kilogram or per extra piece of luggage. Since these fees can be substantial when paid at the airport, passengers are encouraged to weigh their bags at home. If you know you will exceed the limits, pre-booking the excess weight online is the most cost-effective solution.

Special Items: Sports Equipment and Instruments

Israir accommodates passengers traveling with special items, such as sports equipment or musical instruments, subject to specific conditions. Items like surfboards, bicycles, ski equipment, or cellos are not considered standard luggage and require separate handling arrangements.

• Sports Equipment: Must be packed in protective cases. A handling fee is usually charged per flight segment.
• Musical Instruments: Small instruments can often be carried on board as hand luggage if they fit within the dimensions. Larger instruments may require purchasing an extra seat or checking them in as fragile baggage.
• Advance Notice: It is crucial to contact the airline's customer service at least 48 hours in advance to reserve space for these items.

Restricted and Prohibited Items

To ensure the safety of all passengers, Israir adheres to international aviation security regulations regarding prohibited items. Before packing, please review the following restrictions:

• Batteries: Loose lithium batteries and power banks must be packed in your carry-on luggage and are strictly prohibited in checked bags.
• Liquids: For carry-on bags, liquids, gels, and aerosols must be in containers of 100 ml or less and packed in a single, clear, re-sealable plastic bag.
• Dangerous Goods: Flammable materials, explosives, compressed gases, and sharp objects are strictly forbidden.

Tips for Packing Efficiently

To ensure a smooth check-in process and avoid additional costs, consider these packing tips:

• Check Your Ticket: Always verify the specific baggage allowance printed on your e-ticket confirmation or receipt.
• Distribute Weight: If traveling with companions, distribute weight evenly across bags to avoid individual heavy bag fees.
• Label Everything: Place a name tag with your contact details inside and outside your luggage.
• Keep Valuables Close: Always pack travel documents, medication, money, and electronics in your personal carry-on item.

Traveling with Pets on Israir

Israir understands that pets are part of the family and welcomes them on board many of its flights. Whether you are relocating or taking a holiday, the airline provides options to transport cats and dogs safely to Tel Aviv and other destinations. Passengers are strongly advised to book pet travel well in advance, as there is a limit on the number of animals allowed per flight.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin if they meet specific size and weight requirements. This ensures your furry companion stays close to you throughout the journey.

• Carrier Dimensions: The soft carrier must not exceed 40 cm x 30 cm x 20 cm to fit under the seat.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed Pet Types: Only dogs and cats are permitted in the cabin.
• Behavior: The pet must remain inside the closed carrier for the entire flight duration.
• Limit: Typically one pet container is allowed per passenger.

In Cargo Hold (Checked Baggage)

For pets that exceed the weight limits for the cabin, Israir offers transport in the temperature-controlled cargo hold. This area is pressurized and safe for animal transport.

• Container Requirements: Rigid, IATA-approved hard plastic crates with secure locking mechanisms and adequate ventilation are required.
• Weight Limits: Pets weighing over 8 kg (up to approximately 50 kg including crate) must travel in the hold.
• Space Requirements: The animal must be able to stand, turn around, and lie down naturally within the crate.
• Documentation: A waiver forms and health declarations must be attached to the crate.

As Cargo

In certain situations, pets must be transported as manifest cargo rather than checked baggage. This is a separate process handled by the cargo division.

• When Required: For very large animals, unaccompanied pets, or when destination regulations (such as into the UAE) mandate cargo arrival.
• Special Requirements: Requires booking through a freight forwarder or cargo agent.
• Booking Procedure: Must be coordinated separately from your passenger ticket, usually 7–10 days in advance.

Required Documentation

To ensure a smooth departure from Dubai or other airports, ensure you have all necessary paperwork ready.

• Veterinary Passport: An up-to-date passport containing the pet's identification details.
• Health Certificate: A veterinary health certificate issued within 10 days prior to the flight.
• Vaccinations: Valid rabies vaccination certificate (typically administered between 30 days and 1 year before travel).
• Antibody Titer Test: Often required for entry into Israel; check specific validity dates.
• Import/Export Permits: Necessary government approvals for the destination country.

Service Costs

Fees for pet travel are charged per direction and are subject to change based on the route and exchange rates.

• In-cabin Fee: Approximately $50 – $100 USD per flight segment.
• Cargo Hold Fee: Approximately $100 – $200 USD per flight segment, depending on crate size.
• Note: Fees are paid at the airport or via the call center; prices vary by season and destination.

Preparation Tips

Preparing your pet beforehand can significantly reduce stress for both the animal and the owner.

• Carrier Acclimatization: Let your pet get used to the travel bag or crate weeks before the flight.
• Feeding: Feed your pet a light meal 4–6 hours before departure to avoid nausea.
• Hydration: Ensure the pet is well-hydrated, but remove water right before boarding to prevent spills.
• Stress Reduction: Consult your vet about natural calming aids; sedation is generally not recommended.

Restrictions

For safety and regulatory reasons, Israir enforces certain restrictions on animal transport.

• Prohibited Breeds: Aggressive dog breeds (e.g., Pit Bull, Rottweiler, Amstaff) are often restricted or banned.
• Brachycephalic Animals: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs) may be restricted in the hold due to breathing risks.
• Age Limits: Puppies and kittens must usually be at least 3 to 4 months old to travel.
• Exceptions: Recognized service and guide dogs may travel in the cabin free of charge with proper documentation.

Important: Pet travel regulations are complex and strict, particularly for flights involving Israel and the UAE. Always contact Israir's customer service and the relevant veterinary authorities at least 48 hours before your flight to confirm compliance with the latest rules.

Israir Loyalty Program

Introduction

Unlike legacy carriers with complex mileage schemes, Israir (6H) operates primarily as a low-cost and leisure airline, focusing on delivering direct value through affordable fares rather than a traditional tiered frequent flyer program. While it does not maintain a global alliance-style mileage club for international tourists, the airline has recently introduced the SuperFly initiative, a credit-card-based loyalty program designed to reward its most frequent domestic customers and strengthen its relationship with travelers based in Tel Aviv.

Membership Tiers

Israir’s loyalty model is streamlined and does not feature the standard "Silver," "Gold," or "Platinum" elite status levels found in traditional airline alliances. Instead, the airline distinguishes travelers based on their participation in the financial partnership program:

• Standard Traveler: The default level for all international and domestic passengers. Benefits include access to competitive low-cost fares and the ability to customize travel with add-ons like baggage and seat selection.
• SuperFly Cardholder: Geared towards Israeli residents, this tier is for holders of the branded "SuperFly" credit card. Benefits typically include accumulating points on daily spending, exclusive flight discounts, and special financing options for vacation packages.

Earning Points and Value

For the international tourist, the "earning" mechanism is the immediate saving on the ticket price rather than accumulating miles for future use. However, for participants in the domestic program:

• Flights: Points are generally earned based on the monetary value of the ticket purchased using the co-branded card, rather than the distance flown.
• Everyday Purchases: Cardholders earn points for daily transactions at supermarkets, gas stations, and other retailers, which can later be converted into discounts on Israir services.
• Partners: The program leverages partnerships with local retailers (such as the Rami Levy Group) to accelerate point accumulation.

Redeeming Rewards

The rewards structure is designed for simplicity and direct application:

• Flight Discounts: Accumulated points or credits are typically used to reduce the cost of future flight bookings directly on the Israir website.
• Vacation Packages: Points can often be applied toward the purchase of "Israir Holidays" packages, including hotels and transfers.
• Instant Perks: Occasional seasonal promotions may offer immediate discounts or waived fees for active members.

Alliance Membership

Israir operates as an independent carrier and is not a member of major global airline alliances such as Star Alliance, SkyTeam, or oneworld. This independence allows the airline to set its own competitive pricing and route network without alliance restrictions. However, it does maintain specific cooperative agreements to extend its reach:

• Key Partners: Israir has codeshare and cooperation agreements with select carriers like Smartwings, facilitating smoother connections to various European destinations.

How to Join

Since Israir does not have a traditional frequent flyer club open to global registration, there is no general enrollment process for international tourists. To stay updated on the best offers:

• Newsletter: Travelers are encouraged to subscribe to the Israir newsletter via the official website to receive the latest alerts on flash sales and seasonal route launches.
• SuperFly Card: Israeli residents with a local bank account can apply for the SuperFly credit card online to join the domestic loyalty program.

Onboard Experience

Flying with Israir is designed to be a practical and efficient experience, catering to vacationers and business travelers alike. As a carrier that blends low-cost principles with scheduled service reliability, the onboard product focuses on value and functionality. Whether you are traveling on the popular route between Dubai and Tel Aviv or to other destinations in the network, the cabin environment is tailored to ensure a safe and comfortable journey.

Cabin and Seating

Israir’s fleet primarily features a single-class Economy configuration. This layout is optimized for the airline's short-to-medium haul network. Passengers can expect standard seating with a pitch typical of leisure carriers, offering sufficient legroom for flights averaging a few hours.

For travelers seeking additional comfort, the airline often offers the option to select preferred seating for an extra fee. These options typically include:

• Front Row Seats: Allowing for a quicker exit upon arrival.
• Exit Row Seats: Providing generous extra legroom, ideal for taller passengers.
• Standard Seats: Pre-selection is available to ensure families and groups sit together.

Food and Beverage

Consistent with its low-cost service model, Israir generally operates a "Buy-on-Board" dining concept. Complimentary full meals are not standard on most flights. Instead, passengers are served by a trolley service offering a selection of refreshments.

• Sky Menu: A variety of sandwiches, sweet and savory snacks, and hot or cold beverages are available for purchase during the flight.
• Pre-ordered Meals: On certain longer routes or specific fare bundles, there may be an option to pre-order a meal or sandwich online before the flight. It is recommended to check the specific options for your ticket type via the "Manage Booking" section on the website.
• Kosher Food: As an Israeli airline, all food served or sold on board is Kosher.

In-Flight Entertainment and Amenities

To keep fares competitive, Israir does not typically equip its aircraft with seatback entertainment screens. The airline encourages a "Bring Your Own Device" approach. Passengers are advised to download movies, music, or e-books to their smartphones, tablets, or laptops prior to departure.

A complimentary in-flight magazine is often available in the seat pocket, featuring travel articles, lifestyle content, and information about the airline's destinations. In addition, duty-free shopping is a popular service on international flights, allowing passengers to purchase perfumes, cosmetics, gadgets, and gifts from the comfort of their seats at competitive prices.

Israir operates a strategic route network centered around its primary hub in Tel Aviv, connecting passengers to a variety of international leisure and business destinations. The airline plays a significant role in linking the Middle East, offering frequent and direct connections that facilitate seamless travel between the United Arab Emirates and Israel.

Booking a flight with Israir is straightforward, but a few insider tips can help you secure the best possible fare. Generally, it is advisable to book your tickets at least three weeks in advance. As with many carriers based in Tel Aviv, ticket prices often increase as the departure date approaches and seats fill up. For the lowest rates, try to be flexible with your dates; flying mid-week often yields cheaper options than weekend departures.

To catch special promotions, it is worth keeping an eye on the airline's official website or subscribing to their newsletter. They occasionally release seasonal sales or last-minute offers for scheduled and charter flights. If you are flying on popular routes, such as the connection from Dubai, checking prices during off-peak seasons can result in significant savings.

Streamline your airport experience by utilizing online check-in. This service typically opens shortly before your scheduled flight, allowing you to confirm your details and obtain your boarding pass digitally. This is highly recommended to save time in queues at the terminal. For added convenience, you can access the carrier's mobile-optimized website via your smartphone browser to manage your booking and check for real-time flight updates on the go.

When finalizing your reservation, pay close attention to seat selection. If you require extra legroom or wish to ensure your travel group sits together, it is prudent to reserve specific seats early, as the most desirable spots are often taken quickly. Additionally, always consider purchasing comprehensive travel insurance. This covers unexpected changes or cancellations, ensuring a worry-free journey to your destination.

Founding and Early Years

The story of Israir began in 1989 under the name Kanfei HaEmek ("Valley Wings"). Originally established as a small domestic carrier, the airline focused on connecting northern Israel with the center of the country. Operating from its base in Tel Aviv, it provided essential commuter services. A pivotal moment came in 1996 when the company was rebranded as Israir Airlines, marking the start of a new era focused on growth and international reach. This rebranding signaled a strategic shift from a purely local operator to a competitive player in the leisure travel market.

Expansion into International Markets

Following its rebranding, Israir rapidly expanded its operations. While it continued to serve domestic routes to Eilat, the airline began operating international charter flights, catering to the growing demand for holiday travel among Israelis. By the late 1990s and early 2000s, the carrier had established itself as a prominent choice for vacationers heading to the Mediterranean and Europe. A significant historical milestone was the airline's venture into long-haul flights, temporarily operating services to New York. However, the company later refined its strategy to focus exclusively on short and medium-haul routes, optimizing its network for efficiency and profitability.

Fleet Evolution

As the airline's network grew, so did its fleet. In its early years, the company relied on turboprop aircraft suited for short domestic hops. To support its international ambitions, Israir introduced jet airliners, initially operating Boeing 737 and 757 aircraft. In recent years, the airline has modernized its fleet by transitioning primarily to the Airbus A320 family. This move to a more unified fleet composition has allowed the carrier to improve fuel efficiency, reduce maintenance costs, and offer a consistent passenger experience across its European and Asian routes.

Corporate Milestones and Modern Era

The corporate structure of the airline has evolved significantly over the decades. A major recent development occurred in 2021 when the airline was acquired by BGI Investments, led by the well-known Israeli retail tycoons Rami Levy and Shalom Haim. This acquisition by a major retail group provided the airline with strong financial backing and opened new avenues for marketing synergies, such as combining flight bookings with retail loyalty programs.

Network Growth and New Horizons

In the modern aviation landscape, Israir has continued to break new ground. A historic highlight in the airline's timeline was the launch of direct commercial flights to Dubai. Following the opening of travel corridors between Israel and the United Arab Emirates, Israir was among the first to establish a regular schedule on this route. Today, this connection stands as one of the carrier's most popular services, symbolizing its successful transformation from a small domestic startup into a dynamic international airline connecting the Middle East to the world.