Arkia Israeli Airlines

Arkia Israeli Airlines, commonly known simply as Arkia, stands as Israel's second-largest carrier and a vibrant choice for travelers seeking both domestic connections and international getaways. With a name that translates to "I will soar," the airline embodies a spirit of freedom and discovery, having evolved from a local domestic operator into a dynamic international player. Primarily focused on leisure and vacation travel, Arkia offers a distinct blend of scheduled and charter services designed to make holidays accessible and enjoyable. Whether connecting passengers to the Red Sea resorts or flying them to international hubs, the airline maintains a friendly atmosphere and a commitment to passenger comfort.

A Rich History and Mission

Founded in 1949, just a year after the establishment of the state, Arkia began as "Israel Inland Airlines" with a clear mission to connect the center of the country with the northern region of Galilee and the southern resort city of Eilat. Over the decades, it has played a pivotal role in developing tourism within the country. The airline's core values focus on accessibility and providing a seamless vacation experience, positioning itself as the "airline for vacationers." Arkia strives to offer competitive pricing while maintaining a high level of service, bridging the gap between traditional full-service carriers and low-cost operators.

Modern Fleet and Operations

Arkia has consistently modernized its operations to meet contemporary travel demands. The airline operates a mixed fleet that includes Embraer 195 aircraft for regional routes and advanced Airbus A321neo jets for longer sectors. Notably, Arkia was the first Israeli airline to introduce the Airbus A321neo, highlighting its commitment to operational efficiency and passenger comfort. These modern aircraft are equipped with advanced in-flight entertainment options and internet connectivity capabilities, ensuring a pleasant journey for travelers.

Key Markets and Safety

While maintaining its stronghold on the domestic route to Eilat, Arkia has significantly expanded its international footprint. It serves a wide array of destinations across the Mediterranean and Europe. In recent years, the airline has broadened its horizons to include destinations in the Persian Gulf, offering direct flights to cities such as Dubai. Safety remains a paramount priority for the airline, which adheres to rigorous international safety standards and maintenance protocols, earning it a reputation as a reliable carrier for millions of passengers over its long history.

For travelers in the United Arab Emirates, Arkia Israeli Airlines offers direct connectivity, primarily bridging the dynamic city of Dubai with the airline's main hub in Tel Aviv. While the airline manages most of its customer service operations digitally and through its international headquarters, passengers at Dubai International Airport can access assistance at the check-in counters during scheduled flight operations.

Official Website

For the most up-to-date flight schedules, bookings, and management, passengers should visit the official website at www.arkia.com.

Contact Information

• Official Website: https://www.arkia.com
• Customer Service (International): +972-3-6902210 (Available for calls from outside Israel)
• WhatsApp Support: +972-3-6903712 (Recommended for quick text-based assistance)
• Ticket Booking: Bookings can be managed via the website or the international service line above.
• Email: service@arkia.co.il
• Mobile App: "Arkia" (Available on App Store and Google Play)

Social Media

Stay updated with the latest news and offers through Arkia's official social media channels:

• Facebook: Arkia Israeli Airlines
• Instagram: @arkia_airlines

Local Offices in United Arab Emirates

• Airport Counters: Arkia operates check-in and service desks at Dubai International Airport (DXB), Terminal 1. These counters are typically staffed 3 hours prior to scheduled departures for operational assistance.
• Note: There is currently no dedicated walk-in city office in Dubai; passengers are encouraged to use digital channels or the airport counters for immediate travel needs.

Emergency & Support

For urgent inquiries or changes to your itinerary, the WhatsApp service (+972-3-6903712) is often the most efficient channel for travelers abroad. Alternatively, the international customer service line is available during standard business hours (Sunday to Thursday, and Friday mornings Israel time).

Preparing for your journey with Arkia Israeli Airlines is the first step toward a smooth and enjoyable vacation. Understanding the baggage allowance is crucial, as Arkia offers different fare types—such as Arkia Basic, Classic, and Top—each with specific rules regarding what you can bring on board and check in. Whether you are traveling on a short domestic hop or an international flight from Dubai to Tel Aviv, familiarizing yourself with these policies will help you avoid unexpected fees at the airport.

Carry-On Baggage

Arkia's hand luggage policy relies heavily on the type of ticket purchased. All passengers are generally entitled to bring one small personal item into the cabin free of charge. This item, such as a purse, laptop bag, or small backpack, must fit comfortably under the seat in front of you. The dimensions for this personal item should typically not exceed 40x30x20 cm.

For passengers who wish to bring a trolley bag or larger cabin suitcase, this is often included in "Classic" and "Top" fares but may require an additional purchase for "Basic" tickets. The standard maximum weight for a carry-on suitcase is usually 7 kg, with dimensions not exceeding 55x40x20 cm (including wheels and handles). It is highly recommended to check your specific ticket conditions, as space in the overhead bins can be limited.

Checked Baggage

When it comes to checked luggage, the allowance again depends on your fare class and destination. Travelers on "Basic" fares typically do not have a checked bag included and must purchase this allowance separately. For "Classic" or "Top" tickets, passengers are generally allowed one piece of checked luggage.

• Weight Limit: The standard weight allowance for a single checked bag on international flights is 23 kg.
• Size Limit: The total linear dimensions (length + width + height) of the bag should not exceed 158 cm.
• Maximum Weight: For health and safety reasons, no single piece of luggage can weigh more than 32 kg. Bags exceeding this limit must be repacked or sent as cargo.

Excess Baggage Fees

If you plan to travel with more luggage than your allowance permits, it is always more cost-effective to purchase extra baggage weight or additional pieces in advance through the Arkia website. Paying for excess baggage at the airport check-in counter is significantly more expensive. Fees are calculated based on the additional weight or the number of extra bags.

Special Items: Sports and Music

Arkia welcomes passengers traveling with special equipment, such as sports gear (e.g., surfboards, skis, bicycles) or musical instruments. However, these items are subject to specific handling rules and fees.

• Sports Equipment: Must be packed in protective cases. Bicycles generally require the handlebars to be fixed sideways and pedals removed. You must notify the airline in advance to ensure there is space in the hold.
• Musical Instruments: Small instruments may be taken as carry-on if they fit within the dimensions. Larger instruments, like a cello, may require purchasing an extra seat or must be checked in as special luggage with an applicable fee.

Restricted and Prohibited Items

To ensure the safety of all passengers, strict regulations apply to what can be packed. Dangerous goods such as explosives, flammable liquids, compressed gases, and toxic substances are strictly prohibited in both carry-on and checked baggage.

• Lithium Batteries: Spare batteries and power banks must be carried in your hand luggage and are forbidden in checked bags.
• Liquids in Cabin: For international flights, liquids, gels, and aerosols in carry-on bags must be in containers of 100 ml or less, placed in a single, transparent, re-sealable plastic bag.
• Sharp Objects: Items like scissors, knives, and tools must be packed in your checked luggage.

Tips for Packing Efficiently

To make your travel experience with Arkia as seamless as possible, weigh your bags at home before leaving for the airport. Use a soft-shell suitcase if you are close to the size limits, as they are easier to fit into overhead bins or luggage gauges. Adding a distinctive tag or colorful ribbon to your checked bags helps you identify them quickly on the carousel. Finally, always keep essential items—such as medication, travel documents, and valuables—in your personal hand luggage.

Arkia Israeli Airlines understands that pets are part of the family and welcomes cats and dogs on board its flights, subject to specific regulations and availability. Whether you are relocating or heading on a vacation, the airline strives to accommodate your furry companions safely. It is essential to notify the airline at the time of booking, as there is a limit to the number of animals allowed on each flight. Travelers flying between Dubai and Tel Aviv must be particularly diligent, as both Israel and the United Arab Emirates have strict veterinary regulations that must be met before departure.

Pets in the Cabin

Small dogs and cats are generally permitted to fly in the passenger cabin, provided they remain in an approved carrier throughout the flight. To qualify for cabin travel, the combined weight of the pet and the carrier must not exceed 8 kg. The carrier must be soft-sided, leak-proof, and well-ventilated, fitting comfortably under the seat in front of you. Passengers should ensure their pet can stand, turn around, and lie down naturally within the container. This service is subject to a fee, which must be arranged in advance through Arkia's service center.

Pets in the Hold

Animals that exceed the weight limit for the cabin or do not meet the size requirements must travel as checked baggage in the aircraft's air-conditioned hold. For this travel method, pets must be housed in a rigid, IATA-compliant travel crate that ensures their safety and security. The crate must be secure against escape and contain food and water containers accessible from the outside. It is the owner's responsibility to provide an appropriate kennel, as the airline does not supply them at the airport.

Service Animals

Certified service animals, such as guide dogs for the visually impaired, are welcomed on board Arkia flights free of charge and without weight restrictions. These dogs typically travel in the cabin at the passenger's feet. Owners must provide valid training certificates and all necessary health documentation. For safety, the dog must be harnessed and may be required to wear a muzzle depending on specific flight regulations and safety assessments.

Documentation and Health Regulations

Travelers are solely responsible for ensuring their pets have all the necessary documents for their journey. Failure to present valid paperwork may result in the animal being denied boarding. Key requirements include:

• Valid Health Certificate: A veterinary health certificate issued within a specific timeframe prior to the flight (often 10 days).
• Vaccinations: Proof of a valid anti-rabies vaccination administered at least 30 days but not more than one year before travel.
• Microchip: All pets must be identified with an ISO-compliant microchip (standard 11784 or 11785).
• Antibody Titer Test: Israel strictly requires a rabies antibody blood test for pets entering the country. This test must be conducted by an approved laboratory well in advance of travel.
• Import/Export Permits: Flights involving the UAE require specific import or export permits. Note that bringing pets into Dubai often requires them to arrive as manifest cargo, which may not be supported on all passenger flights; always verify the latest local rules.

Restricted Breeds

Arkia, in line with international safety standards and Israeli law, restricts the transport of certain dog breeds classified as dangerous. Breeds such as Pit Bull Terriers, Rottweilers, and others may be prohibited or subject to very strict handling rules (e.g., mandatory muzzle, reinforced crate, cargo only). Owners of such breeds must contact the airline's special assistance department well in advance to check eligibility for transport.

Unlike traditional legacy carriers that rely on complex mileage accrual systems and global airline alliances, Arkia Israeli Airlines operates with a distinct focus on immediate value and competitive leisure fares. Currently, the airline does not maintain a standard tiered frequent flyer program or a "miles" currency. Instead, Arkia prioritizes making vacation packages and flights accessible to everyone without the need to chase membership statuses.

Staying Updated for Best Value

For frequent travelers, particularly those regularly flying between Tel Aviv and Dubai, the most effective way to maximize value is by subscribing to Arkia's digital channels. The airline frequently releases "Hot Deals," flash sales, and seasonal promotions directly through its email newsletter and social media platforms. Subscribers often receive early access to discounted fares on popular routes and exclusive offers for vacation packages to the Red Sea and Mediterranean destinations.

Member Accounts and Digital Management

Although there is no points redemption system, passengers are encouraged to create a personal user account on the official Arkia website. Registered users benefit from a streamlined booking process, allowing for quicker checkout and easier management of current itineraries. This "My Orders" feature serves as a centralized hub for viewing flight history and modifying travel details, ensuring that repeat customers can book their next getaway with minimal effort.

Corporate and Group Services

Arkia maintains a strong reputation for handling group bookings and organized tours, which is central to its identity as a vacation airline. While individual travelers do not collect miles, the airline offers tailored solutions for corporate clients and large groups. These services often include dedicated support and flexible terms, providing a functional equivalent to loyalty benefits for organizations and business travelers planning team trips.

Flying with Arkia Israeli Airlines is designed to be the start of your vacation, offering a relaxed and friendly atmosphere tailored to leisure travelers. As a carrier focused on holiday destinations, Arkia prioritizes practical comfort and efficiency. While the airline does not operate traditional First Class cabins, it provides a high-quality Economy experience that varies based on the aircraft type and the fare class selected. Whether you are hopping on a short domestic flight or traveling internationally from Dubai to Tel Aviv, the service aims to make your journey pleasant and hassle-free.

Cabin Classes and Seating

Arkia operates primarily with a single-class Economy configuration, optimizing its fleet for holidaymakers. However, the experience is far from "one size fits all." On their modern Airbus A321neo aircraft, passengers enjoy a comfortable 3-3 seat layout with generous legroom and modern ergonomic design. For regional routes utilizing the Embraer fleet, the 2-2 configuration means no passenger is stuck in a middle seat—everyone has either an aisle or a window. Passengers looking for extra space can often purchase "Preferred Seats" with additional legroom, located in the front rows or emergency exit rows, for a small fee or as part of the "Arkia Top" fare package.

In-Flight Entertainment and Connectivity

Embracing modern technology, Arkia encourages a "Bring Your Own Device" (BYOD) approach to entertainment. On their newer aircraft, particularly the Airbus A321neo fleet, the airline offers an advanced wireless streaming system. By downloading the Arkia App before the flight, passengers can connect to the onboard intranet to stream movies, TV shows, and music directly to their smartphones, tablets, or laptops. This system ensures you stay entertained throughout the flight without the need for seatback screens. It is highly recommended to come with your devices fully charged and your headphones ready.

Dining and Refreshments

Arkia's dining service reflects its hybrid model between a low-cost and full-service carrier. The availability of meals depends largely on your specific ticket type and the duration of the flight.

• Refreshments: On shorter flights, light snacks and beverages may be served.
• Buy-on-Board: For many international routes, a menu of sandwiches, snacks, and hot or cold drinks is available for purchase.
• Pre-Ordered Meals: Passengers on specific routes or premium fare classes may have a meal included or the option to pre-order a hot meal during the booking process. Kosher options are standard, given the airline's origin, but special dietary requests (e.g., vegan, gluten-free) should be made at least 48 hours in advance.

Special Services

Arkia is committed to making travel accessible for everyone.

• Families and Children: The airline is family-friendly, often seeing many children on board during holiday seasons. While there is no dedicated "kids club," the crew is accustomed to assisting families. Strollers can usually be checked in at the gate.
• Unaccompanied Minors: A chaperone service is available for children traveling alone (typically ages 5-15). This service must be booked and paid for in advance to ensure a crew member is assigned to supervise the child from departure to arrival.
• Passengers with Reduced Mobility: Arkia provides full assistance for passengers with disabilities. Wheelchair service is available from the check-in counter to the aircraft seat. To ensure the appropriate resources are available (such as aisle wheelchairs or lifts), requests must be submitted at the time of booking or at least 48 hours before departure.

Service Amenities

While amenities like blankets and pillows are not standard on every flight, they may be available on longer international sectors or upon request, subject to availability. The cabin crew, known for their informal and warm Israeli hospitality, are there to assist with safety and comfort needs. For a seamless experience, upgrading to a flexible fare class often includes perks like priority check-in and boarding, allowing you to settle into your seat sooner.

Arkia Israeli Airlines connects travelers primarily through its main hub in Tel Aviv, serving as a gateway to a variety of leisure and business locations. While the carrier focuses heavily on European and Mediterranean holiday spots, it also maintains key regional connections, including a popular route linking Israel with the United Arab Emirates.

Securing the best value on your flight from Dubai to Tel Aviv often begins with booking at the right time. For travelers flying with Arkia Israeli Airlines, it is generally advisable to purchase tickets well in advance, particularly if you plan to travel during major holidays or the peak summer season. If your schedule permits, look for mid-week departures, as these can sometimes offer lower fares compared to weekend flights.

To find the most attractive deals, frequently check the airline's official website for seasonal promotions or special offers. Signing up for their newsletter is another effective way to receive updates on discounts directly to your inbox. Since Arkia focuses on leisure travel, they often provide competitive options that can help make your trip more affordable.

Streamline your journey by taking advantage of online check-in procedures. This service typically becomes available 24 to 48 hours before departure, allowing you to skip long lines at the airport and download your boarding pass to your mobile device. This is also an excellent opportunity to handle seat selection; choosing your preferred seat early ensures you get the comfort you need, whether that is a window seat for the views or extra legroom.

For a worry-free experience, it is highly recommended to purchase comprehensive travel insurance before you fly. This covers unexpected events such as trip cancellations or medical emergencies. Additionally, consider downloading the airline's mobile app to keep track of your itinerary, manage your booking on the go, and receive real-time notifications regarding your flight status.

Evolution of the Fleet

The operational history of Arkia is defined by a continuous transformation of its aircraft to meet the growing needs of travelers. In its earliest years, the carrier relied on piston-engine aircraft, such as the De Havilland DH.89 Dragon Rapide and the C-46 Commando, to navigate local skies. As aviation technology advanced, the airline upgraded to turboprops like the Handley Page Herald and Vickers Viscount. The transition to the jet age marked a significant leap forward, with the introduction of Boeing 737 and 757 aircraft. These jets became the workhorses of the fleet, enabling faster travel and setting the stage for the modern, fuel-efficient Airbus aircraft that operate today.

International Expansion

A pivotal era for the airline began in the 1980s, marking its shift from a purely domestic carrier to an international operator. Gaining authorization to fly international charters opened the door to destinations across Europe and the Mediterranean, fundamentally changing the company's scope. This move allowed Arkia to become a key player in the leisure market, catering to vacationers seeking sun and culture abroad. Over time, these charter operations evolved into regular scheduled international services, providing passengers with greater flexibility and cementing the airline's presence on the global aviation map.

Ownership and New Horizons

Throughout its existence, the airline has navigated various structural changes, including significant shifts in ownership such as the acquisition by Knafaim Holdings, which helped reinforce its financial stability. In recent years, Arkia has continued to adapt its network to seize new opportunities in the region. A notable development was the launch of direct flights connecting Tel Aviv with Dubai. The opening of this route expanded the carrier's reach into the Persian Gulf, establishing a vital air bridge for tourism and commerce between the two destinations.