Shirak Avia

Shirak Avia stands as a dynamic player in the Armenian aviation industry, committed to connecting the historic capital of Yerevan with a growing network of international destinations. Established with a mission to offer accessible and reliable air travel, the airline primarily focuses on linking Armenia with major cities across the Russian Federation, facilitating both tourism and business exchanges. Operating from its base at Zvartnots International Airport, the carrier prides itself on maintaining a focused schedule that caters to the specific needs of travelers in the region. With a customer-centric approach, Shirak Avia continues to expand its footprint, ensuring a seamless and comfortable journey for its passengers.

The airline has carved out a niche by providing essential connectivity to specific regions that are highly engaged with Armenia. Its operations are characterized by a straightforward approach to service, prioritizing safety and punctuality. Below are some of the key features and advantages of flying with Shirak Avia:

• Strategic Network: The airline specializes in routes between Armenia and Russia, offering regular flights to popular hubs such as Moscow and regional centers like Ufa and Perm.
• Regional Reach: Beyond the major capitals, the carrier provides unique direct links to cities such as Saratov, Krasnoyarsk, and Nizhny Novgorod, making travel to these specific locations much more convenient.
• Fleet and Safety: Shirak Avia operates a fleet primarily consisting of Boeing 737 series aircraft. These planes are chosen for their reliability and suitability for short to medium-haul routes, ensuring a stable and safe flight experience.
• Passenger Focus: The company aims to provide a hassle-free travel experience with a focus on standard economy services that meet the expectations of modern travelers, including generous baggage allowances on many fare classes.

For travelers currently in the United Arab Emirates, contacting Shirak Avia requires reaching out to their international headquarters, as the airline does not currently maintain a local office in Dubai or Abu Dhabi. The most efficient way to manage bookings or request assistance is through their official online channels or by calling their main support line in Armenia.

Detailed contact information for the airline is listed below:

• Official Website: https://shirakavia.am/
• Customer Service (International): +374 11 737 757 (Note: International calling rates from the UAE may apply)
• Email: info@shirakavia.am
• Mobile App: Not currently available; please use the official website for mobile bookings.

Social Media

Stay connected and check for the latest updates via their official social media platforms:

• Facebook
• Instagram

Local Offices in United Arab Emirates

Shirak Avia does not currently have a physical presence in the United Arab Emirates. Travelers requiring in-person assistance should consult the airport staff at their departure point if applicable, or contact the headquarters directly.

• UAE Office: Not available.
• Headquarters Address: Zvartnots International Airport, Yerevan, Armenia.

Emergency & Support

For urgent matters, including flight changes or cancellations, it is recommended to call the international customer service number listed above. Support is typically available in English, Russian, and Armenian.

Baggage Policy

Shirak Avia provides a clear and passenger-friendly baggage policy designed to accommodate the needs of travelers flying between Armenia and Russia. Whether you are heading to Yerevan for a short business trip or visiting family in Moscow with gifts, understanding the allowances can help ensure a smooth airport experience. As rules can vary by fare class, it is always recommended to check the specific details on your ticket confirmation.

Carry-on Baggage Allowance

Passengers are generally entitled to bring one piece of hand luggage into the cabin. This allowance ensures that essential items are always within reach during your flight.

• Weight Limit: Typically 7 kg (though some fares may specify 5 kg).
• Dimensions: The maximum size for cabin bags is usually 55 x 40 x 20 cm.
• Personal Items: In addition to the main carry-on bag, passengers may bring small personal items such as a ladies' handbag, a briefcase, a laptop bag, or a camera. Coats, umbrellas, and reading materials are also permitted.

Note for Parents: Infants (under 2 years old) traveling without a separate seat are also entitled to a baggage allowance, often including a fully collapsible stroller or a baby cot which can be transported in the hold.

Checked Baggage Limits

Checked baggage allowances on Shirak Avia are generous compared to many low-cost carriers, reflecting the needs of passengers traveling to regional destinations like Ufa or Perm.

• Standard Economy: Most standard tickets include one piece of checked luggage weighing up to 23 kg or 25 kg, depending on the specific route and fare type.
• Size Limit: The total dimensions (Length + Width + Height) of any single piece of checked luggage should not exceed 158 cm.
• Infants: Babies traveling on an infant fare (no seat) are typically allowed 10 kg of checked baggage free of charge.

Excess Baggage and Fees

If your luggage exceeds the weight limits mentioned on your ticket, excess baggage fees will apply. Shirak Avia operates a straightforward fee structure for overweight items.

• Excess Weight Fee: Approximately 4 EUR per kg for weight exceeding the free allowance.
• Payment: It is advisable to pay for known excess baggage in advance or at the airline's sales office to avoid delays at the check-in counter.

Special Baggage and Sports Equipment

For travelers planning active holidays, such as skiing trips near Krasnoyarsk, Shirak Avia allows the transport of sports equipment and special items for an additional fee.

• Sports Equipment: Skiing or snowboarding equipment (up to 32 kg) can be transported for a fixed fee (approx. 80 EUR). Bicycles may incur a higher fee (approx. 100 EUR).
• Musical Instruments: Small instruments that fit within the hand luggage dimensions can be taken into the cabin. Larger instruments must be checked in as special baggage or, in some cases, may require booking an extra seat if they are fragile and must stay in the cabin.
• Pets: Small pets (up to 8 kg including carrier) can often fly in the cabin for a fee (approx. 50 EUR). Larger pets must travel in the cargo hold (approx. 80 EUR for up to 25 kg).

Restricted and Prohibited Items

To ensure the safety of all passengers and crew, strictly adhere to international aviation safety regulations regarding prohibited items.

• Strictly Prohibited: Explosives, compressed gases, flammable liquids (lighter fuel, paints), oxidizers, poisons, and magnetic materials are forbidden in both carry-on and checked baggage.
• Restricted in Checked Bags: Loose lithium batteries, power banks, and electronic cigarettes must be carried in your hand luggage only. They are strictly prohibited in the cargo hold due to fire risks.
• Liquids in Cabin: Liquids, gels, and aerosols in carry-on bags must be in containers of 100ml or less and placed in a single, transparent, re-sealable plastic bag.

Tips for Efficient Packing

Traveling to destinations with variable weather, such as Saratov or Nizhny Novgorod, often requires smart packing. Here are a few tips to maximize your allowance:

• Weigh at Home: Use a handheld luggage scale before leaving home to ensure you stay within the 23 kg or 25 kg limit and avoid per-kilogram fees.
• Layer Up: If you are close to the weight limit, wear your heaviest coat and boots on the plane.
• Label Everything: clearly label your bags with your name, phone number, and destination address inside and out.
• Secure Fragile Items: Use hard-shell suitcases if you are transporting fragile gifts or local produce, common on flights between Armenia and Russia.

Pet Travel Guide

Shirak Avia understands that pets are part of the family and welcomes cats and dogs on board their flights. Whether you are relocating or simply traveling for a vacation, the airline provides specific services to ensure your furry companions travel safely and comfortably to destinations like Yerevan and beyond. It is essential to book this service in advance, as there is a limit on the number of animals allowed per flight.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin if they meet specific size and weight requirements. This option allows you to keep your pet under the seat in front of you throughout the journey.

• Carrier Dimensions: The container must not exceed standard hand luggage dimensions, typically 55x40x20 cm.
• Maximum Weight: The total weight of the pet and the carrier must not exceed 8 kg.
• Allowed Pet Types: Generally restricted to domestic cats and dogs.
• Conditions: The pet must be odorless, clean, and remain inside the carrier at all times.
• Limit: Usually one carrier per passenger.

In Cargo Hold (Checked Baggage)

Animals that exceed the cabin weight limits must be transported in the aircraft's cargo hold as checked baggage. The hold is pressurized and temperature-controlled to ensure animal welfare.

• Container Requirements: Pets must be in an IATA-compliant rigid container (plastic or fiberglass) with a secure metal door lock.
• Size Limits: The container must be large enough for the animal to stand, turn around, and lie down comfortably.
• Weight Limits: Animals typically up to 50 kg (including crate) can be accepted as checked baggage; heavier items may need cargo processing.
• Documentation: All health and veterinary documents must be attached to the crate.

As Cargo

For very large animals, unaccompanied pets, or flights to countries with strict import regulations, shipping via air cargo is the required method.

• When Required: If the combined weight of the pet and crate exceeds standard checked baggage limits (often over 50 kg) or for commercial shipments.
• Special Requirements: Requires a reinforced crate and specific handling procedures at the cargo terminal.
• Booking: Must be arranged through the airline's cargo department separate from passenger tickets.

Required Documentation

To travel on international routes, such as those to Moscow or Ufa, you must provide valid paperwork for your pet. Requirements may vary based on the destination country's laws.

• Veterinary Passport: Must show the pet's details and owner information.
• Health Certificate: A veterinary certificate (Form No. 1) issued no earlier than 3-5 days before departure.
• Vaccinations: Proof of valid anti-rabies vaccination and other treatments required by the destination.
• Microchip: Often required for international travel identification.

Service Costs

Pet transport is not included in the free baggage allowance and incurs an additional fee. Costs are charged per flight segment and may vary based on currency exchange rates.

• In-Cabin Fee: Approximately 50 EUR (or equivalent in local currency).
• Cargo Hold Fee: Approximately 80 EUR for standard sizes (up to 25-32 kg), with higher rates for heavier animals.
• Note: Prices are subject to change and depend on the specific route.

Preparation Tips

Preparing your pet for the flight is crucial for their comfort and safety. A few simple steps can reduce stress for both you and your animal.

• Carrier Familiarization: Let your pet spend time in the carrier days or weeks before the flight to get used to it.
• Feeding: Feed your pet a light meal about 4 hours before departure; avoid feeding right before the flight to prevent nausea.
• Hydration: Ensure your pet is well-hydrated, but limit water intake just before boarding.
• Comfort Items: Place an absorbent mat and a familiar blanket or toy inside the carrier to reduce stress.

Restrictions

For safety reasons, Shirak Avia enforces certain restrictions on the types of animals allowed on board.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) may be restricted due to breathing difficulties at high altitudes.
• Aggressive Animals: Animals showing aggressive behavior will not be accepted for carriage.
• Wild Animals: Reptiles, rodents, and wild birds are generally prohibited.
• Service Animals: Guide dogs accompanying passengers with disabilities typically fly free of charge in the cabin, provided they are muzzled and leashed.

Important: We strongly recommend contacting Shirak Avia customer support directly at least 48 hours before your flight to confirm availability and current regulations, as rules may change without notice.

Loyalty and Frequent Flyer Information

Currently, Shirak Avia operates with a streamlined business model that prioritizes affordable fares and direct connectivity over a complex, traditional loyalty program. The airline does not have a frequent flyer scheme (such as "Miles & More" or similar) or a points-based reward system. Instead, the focus is on providing immediate value to all passengers flying between Yerevan and destinations in Russia, ensuring that travelers receive competitive pricing without the need to accumulate status credits.

Membership Levels

Unlike legacy carriers that segment passengers into multiple elite tiers (Silver, Gold, Platinum), Shirak Avia treats every traveler with a unified standard of service. There are no elite status levels to climb, meaning all customers have access to the same amenities based on their ticket fare.

• Standard Passenger: This is the universal tier for all travelers. Benefits include access to the airline's generous baggage allowance (typically up to 23-25 kg), free online check-in, and dedicated customer support.
• Fare-Based Perks: Rather than status-based perks, additional services such as extra legroom or additional luggage can be purchased directly by any passenger regardless of their flight history.

Earning Value

While you cannot earn airline-specific miles with Shirak Avia, there are still ways to maximize the return on your travel spending:

• Credit Card Points: Travelers can earn points or cashback through their own bank's travel rewards credit cards when booking flights directly via the airline's website.
• Direct Savings: The primary "earning" mechanism is the immediate savings on ticket prices compared to full-service carriers, especially on popular routes like Moscow and Ufa.
• Seasonal Promos: The airline occasionally offers special fares and discounts which serve as an alternative to point-based rewards.

Redeeming Rewards

Since there are no accrued miles to track, the redemption process is replaced by a straightforward booking experience:

• No Blackout Dates: You never have to worry about award seat availability. If a seat is available for sale, you can book it with cash or card.
• Instant Booking: "Rewards" come in the form of low-fare availability, which can be secured instantly without calculating mile conversion rates.

Alliance Membership

Shirak Avia functions as an independent regional carrier and is not currently a member of any global airline alliance.

• Alliance Status: Independent (Non-aligned).
• Partnerships: The airline operates point-to-point flights without codeshare agreements with major alliances like Star Alliance or SkyTeam. Interline tickets may be available through major travel agencies.

How to Join

Although there is no loyalty program to enroll in, frequent travelers are encouraged to create a "Personal Account" on the official website.

• Registration: Visit the official Shirak Avia website and look for the "Sign In / Register" option.
• Benefits: Creating an account allows you to save passenger details for faster booking, view your flight history, and easily manage existing reservations.

Services and Classes

Shirak Avia is dedicated to providing a practical and efficient travel experience, focusing on essential comforts that make regional travel affordable and reliable. While the airline primarily functions as a value-oriented carrier connecting Yerevan with various Russian cities, it ensures a pleasant journey through professional service and well-maintained aircraft.

Service Classes

Currently, Shirak Avia operates a streamlined Economy Class cabin across its fleet. This single-class configuration is designed to maximize capacity and keep ticket prices competitive for all passengers. Although there is no separate Business or First Class cabin, the airline offers different fare tiers (such as light or standard fares) which may include varying benefits regarding baggage allowance and ticket flexibility.

• Economy Class: The core offering provides a comfortable seat and essential services. It is ideal for the short-to-medium haul flights the airline operates, such as the popular route to Moscow.
• Seat Selection: Passengers often have the option to select their preferred seats during check-in, allowing for window or aisle preference to ensure a more personalized journey.

In-Flight Comfort and Seating

The airline utilizes Boeing 737 series aircraft, known for their reliability and standard cabin layout. Passengers can expect a classic 3-3 seating configuration.

• Seat Pitch: The seats offer standard legroom suitable for flights ranging from 2 to 4 hours.
• Cleanliness: Cabins are regularly cleaned and maintained to ensure a hygienic environment for travelers heading to destinations like Ufa or Perm.
• Climate Control: Modern air filtration and climate control systems keep the cabin comfortable throughout the flight.

Meals and Beverages

Onboard catering services are designed to keep passengers refreshed during their journey. While the offering is not as extensive as long-haul full-service carriers, it meets the needs of regional travelers.

• Refreshments: Depending on the duration of the flight, passengers are typically served complimentary water and soft drinks.
• Snacks: On longer sectors, such as flights to Krasnoyarsk, light snacks or sandwiches may be provided. It is advisable to check the specific meal inclusion on your ticket or bring your own snacks if you have specific dietary requirements.

Entertainment and Connectivity

Shirak Avia does not currently offer seat-back in-flight entertainment systems (IFE) or Wi-Fi connectivity. The airline encourages a "bring your own device" approach.

• Reading Material: An in-flight magazine may be available in the seat pocket, featuring information about Armenia, travel tips, and route maps.
• Personal Devices: Passengers are welcome to use their laptops, tablets, and smartphones once the aircraft reaches cruising altitude. It is recommended to download movies, music, or books prior to departure, especially for longer trips to cities like Nizhny Novgorod.

Special Services

The airline is committed to making air travel accessible to everyone and offers a range of special assistance services. These must generally be requested in advance, usually at the time of booking or at least 48 hours before departure.

• Passengers with Reduced Mobility (PRM): Wheelchair assistance is available from the check-in counter to the aircraft seat. The crew is trained to assist passengers with disabilities, ensuring a safe boarding and disembarking process.
• Unaccompanied Minors: For parents sending children alone to visit relatives in Saratov or other locations, an unaccompanied minor service ensures the child is supervised by airline staff from the departure airport until they are handed over to the designated guardian at the destination.
• Expectant Mothers: Pregnant women can travel up to a certain stage of pregnancy (usually up to 36 weeks), provided they present a medical certificate confirming they are fit to fly if required by the specific flight duration or stage of pregnancy.

Destinations and Route Network

Shirak Avia focuses on strengthening the air bridge between its main hub in Yerevan and key cities across the Russian Federation. The airline offers a specialized network of scheduled flights, providing vital connectivity for passengers traveling for business, tourism, or family visits. By concentrating on these specific routes, the carrier ensures reliable service to both major metropolitan areas and important regional centers.

Securing the best fares with Shirak Avia often requires a bit of forward planning. Generally, it is advisable to book your tickets at least a few weeks in advance to take advantage of lower prices. Flexibility with your travel dates can also be a significant money-saver; flying mid-week rather than on weekends often yields better rates for flights to Yerevan and other destinations within their network.

To stay updated on the latest deals and promotions, regularly visit the airline's official website. Signing up for newsletters or setting up price alerts on travel platforms can ensure you are notified immediately when ticket prices drop. Seasonal offers may provide excellent opportunities for budget-friendly travel, so keeping an eye on their digital channels is highly recommended.

Make your journey smoother by utilizing online check-in whenever available. This service typically opens 24 hours before departure, allowing you to confirm your presence on the flight and print your boarding pass or save it to your mobile device, helping you avoid long queues at the airport counters.

Seat selection is another benefit of checking in early or managing your booking online. If you have a preference for a window seat to enjoy the view or an aisle seat for extra mobility, selecting it as soon as the window opens increases your chances of getting the spot you want. Verify the airline's specific policy, as some seat assignments may carry an additional fee.

We strongly advise all travelers to purchase comprehensive travel insurance before flying. This provides a safety net against unexpected cancellations, delays, or baggage issues. Additionally, checking for a mobile app or using the airline's mobile-friendly website can be incredibly useful for managing your itinerary and keeping digital boarding passes handy throughout your trip.

History and Development

Shirak Avia is a relatively young but ambitious entrant into the Armenian aviation sector. Registered in 2019, the airline was established with a clear vision: to revitalize the local air travel market and provide affordable, direct connections between Armenia and its key economic partners. Named after the Shirak province, a historic region in the north-western part of the country, the company set out to uphold the long-standing traditions of Armenian hospitality while adhering to modern international aviation standards.

Early Years and Certification

While the company was founded in 2019, the initial years were dedicated to rigorous preparation, fleet acquisition, and regulatory compliance. The airline focused on building a solid operational foundation before launching commercial services. A significant milestone was achieved in 2021 when the Civil Aviation Committee of Armenia granted Shirak Avia its Air Operator Certificate (AOC). This certification was the green light for the carrier to commence scheduled passenger flights, marking its transition from a startup to a fully operational airline ready to serve the public.

Strategic Expansion and Route Network

From the outset, the airline adopted a strategic approach to network planning, identifying underserved routes where demand for direct travel was high. Rather than competing solely on saturated routes, Shirak Avia carved out a niche by connecting Yerevan with regional centers across the Russian Federation. The launch of regular services to cities like Ufa, Saratov, and Perm proved to be a vital move, facilitating easier travel for the large Armenian diaspora and business travelers who previously had to rely on connecting flights.

The airline rapidly expanded its footprint, adding destinations such as Krasnoyarsk and Nizhny Novgorod to its schedule. Of course, the carrier also maintained a strong presence on the high-frequency route to Moscow, ensuring it remained a competitive option for the most popular travel corridor in the region.

Fleet Evolution

To support its growing network, Shirak Avia selected the Boeing 737 series as the backbone of its fleet. The choice of these aircraft was driven by their proven reliability, operational efficiency, and suitability for the medium-haul routes the airline operates. Starting with a modest number of aircraft, the carrier has focused on maintaining a standardized fleet to streamline maintenance and crew training, ensuring a consistent level of safety and punctuality as flight frequencies increased.

Modern Developments

Today, Shirak Avia continues to strengthen its position as an independent Armenian carrier. Unlike some competitors that have undergone complex mergers, the airline has grown organically, adapting to the shifting dynamics of regional air travel. Recent developments have focused on enhancing the passenger experience through digital improvements and optimizing flight schedules to better suit the needs of modern travelers. As it matures, the airline remains committed to its original mission of bridging distances and bringing people closer together.