Virtual Reality Airlines

Virtual Airlines (VR) is a modern carrier confidently occupying its niche in the international passenger transport market. Based in dynamic Milan, the company's main goal is to make every journey not just a movement from point A to point B, but a pleasant part of your holiday or business trip. Combining innovative booking technologies with high standards of onboard service, the airline strives to ensure maximum comfort for its passengers.

Features and Advantages

The airline specialises in connecting key European transport hubs with attractive tourist destinations. Using Milan airports as a convenient hub, the carrier offers optimal connections for travellers. An important part of the route network consists of flights linking Europe with exotic islands. For example, flights from Paris and Milan to sunny Cape Verde cities, such as Sal Rei and Praia, are very popular.

The company's key value is customer focus. Virtual Airlines strives to provide a wide range of services that meet the demands of the modern tourist while maintaining a friendly atmosphere on board. The company's mission is to open new horizons for travellers, ensuring stable and high-quality air connections between countries and continents.

Safety issues are at the centre of the airline management's attention. Strict adherence to international regulations, regular fleet maintenance, and highly qualified pilots guarantee the reliability of every flight. Thanks to this, passengers can feel confident and calm, trusting their journey to professionals.

You can contact Virtual Airlines (VR) quickly and conveniently using modern digital communication channels. The carrier focuses on technology, so most issues, from booking to flight check-in, are easily resolved through online platforms and mobile services. Multilingual support is provided for passengers.

The main source of up-to-date information and news is the company's official online resource. Here you can manage your booking, check flight status, and order additional services.

Contact Details

• Official Website: The current web address is listed on your itinerary receipt or e-ticket.
• Customer Support: A unified contact centre is available around the clock (phone number depends on the region, please check the mobile app).
• Ticket Booking: Available via the website and authorised agencies.
• Email: A feedback form for clients is available in the personal account section.
• Mobile App: VR Mobile (available for iOS and Android) is the recommended method of communication, including an online chat with an operator.

Social Media

The airline actively maintains pages on popular social networks, where it publishes special offers and news. You can find official Virtual Airlines accounts on the following platforms:

• Facebook
• Twitter (X)
• Instagram
• LinkedIn

Local Offices

The company's central office is located at its home hub. Additional service desks and representative offices operate at key airports in the route network:

• Head Office: Milan, Italy (check the website for address and opening hours).
• Destination Offices: Information desks are available at arrival airports, including Sal Rei and Praia.
• European Offices: Representative office in the city of Paris.

Emergency Support

For urgent issues on the day of departure, a dedicated priority support line is operational. The emergency contact number is provided to passengers along with the boarding pass during check-in.

Please note: Contact details and office addresses may change. We strongly recommend checking the most current information on the airline's official website before travelling.

When planning a trip with Virtual Airlines (VR), it is important to familiarise yourself with the baggage rules in advance to avoid unnecessary hassle at the airport. The carrier strives to make its requirements transparent and understandable, ensuring passenger comfort at all stages of the journey, whether it is a short flight or a long trip to exotic shores.

Cabin Baggage Allowance

Each passenger is allowed to take one piece of cabin baggage on board. Standard dimensions are usually limited to sizes that fit in the overhead bin or under the seat in front (typically up to 55x40x20 cm). In addition to the main bag, Virtual Airlines generally permits one personal item: a laptop in a case, a handbag, or a small backpack. We recommend placing valuables, documents, and portable electronics in your cabin baggage.

Checked Baggage

Free baggage allowances depend on the selected fare and class of service. For most Economy Class fares, one piece of baggage weighing up to 23 kg is included. If you are flying from the base airport in Milan or departing from an international hub such as Paris, carefully check the conditions of your ticket: the most budget-friendly fares may only include cabin baggage.

Excess Baggage

If your suitcases exceed the established weight or size limits, an additional fee will be required. Virtual Airlines offers fixed rates for each kilogram of excess weight or additional piece. Traveller's tip: pay for excess baggage in advance via the website or mobile app — this is often significantly cheaper than paying at the check-in counter at the airport.

Sports Equipment and Musical Instruments

For travellers heading for an active holiday, for example, to the sunny resorts of Sal Rei or Praia, the transport of sports equipment is relevant. The airline accepts surfboards, diving equipment, and bicycles subject to prior approval. Musical instruments can be carried in the cabin if their dimensions do not exceed cabin baggage limits, or on a separate seat (with the purchase of an additional ticket) for larger items such as a cello.

Prohibited and Restricted Items

For safety reasons, it is strictly forbidden to carry sharp objects, liquids in containers larger than 100 ml, and flammable substances in cabin baggage. Lithium batteries (power banks) and electronic cigarettes must not be placed in checked baggage — they should be taken with you into the cabin. Before packing your suitcases, be sure to check the full list of prohibited items on the carrier's website.

Packing Tips

To ensure your journey goes smoothly, follow these simple recommendations:

• Weigh your baggage at home before leaving for the airport to avoid surprises at the check-in counter.
• Remove old baggage tags from your suitcase so the sorting system does not send your belongings to the wrong destination.
• Use bright ribbons or covers to quickly identify your suitcase on the carousel.
• Place a note with your name and contact details inside the suitcase in case the external tag is lost.

Travelling with a pet is a responsible undertaking, and Virtual Airlines (VR) strives to make it as comfortable and safe as possible for you and your four-legged friend. We understand that animals are full members of the family, so we have developed clear transport rules compliant with international safety standards.

Transport Options

In the Cabin (Cabin Baggage)

This option is suitable for small animals that can remain with you throughout the flight. To take a pet into the cabin, the following requirements must be met:

• Carrier Dimensions: A soft carrier bag must not exceed 40×30×20 cm to fit under the seat.
• Maximum Weight: The total weight of the animal together with the carrier must not exceed 8 kg.
• Allowed Animals: Usually, only cats and dogs of small breeds are permitted.
• Comfort: The animal must be able to stand up, turn around, and lie down in a natural position inside the carrier freely.
• Limit: One passenger may carry only one carrier with one animal.

In the Hold (Checked Baggage)

If your pet weighs more than 8 kg, it will travel in a specially equipped compartment of the aircraft. This is a safe and heated area where the necessary pressure is maintained.

• Container Requirements: Only rigid plastic containers with a metal door, certified according to IATA standards, are allowed.
• Cage Size: Must be spacious enough for the animal not to touch the ceiling with its ears when standing at full height.
• Safety: The container must be securely closed; wheels (if any) must be removed or blocked.
• Conditions: A water dispenser and an absorbent pad must be inside.

As Cargo

This method of transport is used in special cases, for example, if you are sending an animal unaccompanied or if its dimensions exceed standard baggage limits.

• When Required: For very large dogs, exotic animals, or flights to countries with strict quarantine controls.
• Procedure: Processing takes place through the airport cargo terminal (for example, at our hub in Milan) and requires a separate booking.
• Requirements: A reinforced cage and an additional package of customs documents are necessary.

Necessary Documents

To allow an animal to fly on Virtual Airlines flights, you will need to provide the originals of the following documents:

• International veterinary passport.
• Health certificate (Form No. 1 or equivalent) obtained from a government clinic a few days before departure.
• Valid rabies vaccination record (administered no later than 21 days and no earlier than one year before the trip).
• Microchip (mandatory for international flights, for example, to EU countries).
• Additional certificates if required by the rules of the destination country.

Cost of Services

Animal transport is not included in the free baggage allowance and is paid separately according to fixed rates or weight:

• In Cabin: Fixed fee (depends on flight zone).
• In Hold: Usually calculated as the cost of excess baggage or a special rate per piece.
• Cargo: Charged separately by the cargo agent depending on the volumetric weight of the container.

Preparation Tips

To reduce stress for your pet, we recommend preparing in advance:

• Start accustoming the animal to the carrier or cage at least 2 weeks before the trip.
• Put a familiar bedding or toy with the scent of home inside.
• Feed the animal a light meal 4 hours before departure, but no later, to avoid motion sickness.
• Do not give sedatives without a strict recommendation from a veterinarian, as they can affect heart rhythm at altitude.

Restrictions

For safety reasons, certain restrictions apply on VR flights:

• Restricted Breeds: We restrict the transport of brachycephalic dog and cat breeds (snub-nosed, e.g., Pugs, Bulldogs, Persian cats) in the hold due to the risk of respiratory problems.
• Animal Types: Rodents, reptiles, and venomous animals are not permitted for transport on passenger aircraft.
• Exceptions: Service dogs and guide dogs are carried free of charge in the aircraft cabin provided they have special documents and a muzzle.

Please note: Rules for importing animals into different countries (e.g., the Cape Verde islands) may differ. We strongly recommend contacting the airline's contact centre or the consulate of the destination country to clarify current information before purchasing a ticket.

The privilege programme of Virtual Airlines (VR) is designed to thank loyal passengers for their choice. It is not just a bonus accumulation system, but a pass to a world of comfortable travel, where every flight brings you closer to new discoveries and exclusive services. Participation in the programme allows you to turn miles into flight tickets, class upgrades, and pleasant gifts.

Membership Tiers and Privileges

Member status is determined by the number of flights or qualifying miles accumulated over a calendar year. The higher the tier, the more comfort you receive at the airport and on board:

• Blue (Basic): Assigned immediately after registration. Allows you to accumulate miles for every flight and take advantage of special offers during sales.
• Silver: Unlocks access to priority flight check-in and gives the right to carry one piece of additional baggage.
• Gold: Includes access to business lounges worldwide, expedited pre-flight security screening (Fast Track), and priority boarding.
• Platinum (Elite): The maximum level of comfort with personal concierge services, guaranteed seat reservation even on busy flights, and non-expiring validity of accumulated miles.

How to Earn Miles

You can top up your bonus account not only in the sky but also on the ground. The accrual system is transparent and allows you to quickly gather the necessary amount for a reward ticket:

• Flights on VR: You receive a fixed number of miles for each flight segment, for example, for a flight from the hub in Milan. The number of bonuses depends on the flight distance and fare.
• Partner Network: Book hotels, rent cars, and order taxis from programme partners to receive additional points.
• Co-branded Cards: Pay for everyday purchases with a partner bank card, and miles will be credited for every 100 currency units spent (or equivalent).
• Onboard Services: Purchasing extra meals or goods from the SkyShop catalogue also earns bonuses.

How to Spend Miles

The most pleasant part of the programme is using your accumulated points. Virtual Airlines offers flexible opportunities to redeem your bonuses:

• Reward Tickets: Fully pay for a flight to romantic Paris or to the sunny beaches of the Sal Rei resort with miles (only taxes and fees are paid).
• Class Upgrade: Make your flight even more comfortable by exchanging miles for an upgrade from Economy to Business Class.
• Baggage Payment: Use miles to pay for an overweight suitcase or sports equipment.
• Partner Goods and Services: Exchange points for hotel bookings or certificates at partner stores.

Partner Network

Although VR is an independent carrier, the company actively develops interline agreements with major regional airlines. This allows loyalty programme members to issue single tickets for complex routes, for example, with a transfer for a flight to the city of Praia, and receive bonuses for the entire length of the route operated by partners.

How to Join the Programme

Becoming a member of the privilege club is very simple. The registration procedure takes just a few minutes:

• Visit the official airline website or download the mobile app.
• Fill out a short form, indicating passport details and contact information.
• Receive a digital membership number, which can be immediately used when booking tickets.
• If you have already flown on a VR flight within the last 3 months, you can retroactively claim miles for that flight after registration.

Virtual Airlines (VR) strives to ensure high standards of service regardless of flight distance or ticket price. The service concept is built on a combination of Italian hospitality, inherent to the carrier's home region, and modern technological solutions. Passengers are offered a choice of three classes of service, each designed taking into account the needs of different categories of travellers.

Economy Class

For most tourists, the journey begins here. VR Economy Class offers an optimal balance of price and quality. Cabins are equipped with ergonomic seats featuring adjustable headrests and sufficient legroom, which is especially important on long-distance flights, for example, to the resort city of Sal Rei. Each seat is equipped with a USB port for charging gadgets. On flights lasting more than 3 hours, passengers are offered hot meals and beverages, while light snacks are served on shorter routes.

Business Class

Business Class is ideal for those who value personal space and a high level of comfort. The journey begins with priority check-in and access to airport business lounges, including the flagship lounge in Milan. On board, passengers enjoy wide seats that transform into a fully flat bed on long-haul flights. This allows for proper rest before arrival. The Business Class menu includes exquisite dishes served on porcelain tableware and a premium beverage selection. This class is particularly popular on busy routes connecting major business centres, such as Paris.

First Class

On select long-haul flights, Virtual Airlines offers an exceptional level of service in First Class. These are private cabin suites ensuring complete isolation from the aisle. Passengers are provided with pyjamas, premium travel amenity kits, and high-quality bedding. Personal flight attendants are ready to fulfil any request, and dining is organised on a "dine on demand" principle — you can order any dish from the menu at a time convenient for you.

Food and Beverages

The airline takes pride in its approach to gastronomy. Even in Economy Class, passengers are offered dishes inspired by Mediterranean cuisine. If you are flying to exotic Praia or another remote city, a full lunch or dinner awaits you. For passengers with special dietary preferences (vegetarian, gluten-free, children's, or religious meal options including Halal), a pre-order service for special meals is available — requests must be made no later than 24 hours before departure via the website or contact centre.

Entertainment and Connectivity (IFE)

You won't be bored in flight thanks to the modern multimedia entertainment system. Individual touch screens in seatbacks (on most aircraft types) open access to an extensive library of movies, music, and games. The onboard magazine and interactive flight map will help you track your route. Additionally, many aircraft in the VR fleet are equipped with Wi-Fi access equipment, allowing you to stay connected with loved ones or colleagues right in the sky.

Special Services

Virtual Airlines pays special attention to the youngest passengers and people with reduced mobility:

• For Children: On board, young travellers are given play kits with colouring books and puzzles. For infants on long flights, a bassinet can be booked in advance. A paid escort service is also available for children travelling without parents.
• For Passengers with Reduced Mobility: The airline provides free assistance during boarding and disembarking, and ensures comfortable seating on board. Special wheelchairs are available in the cabin for movement during the flight.

The route network of Virtual Airlines is thought out to the smallest detail to provide passengers with convenient connections and access to desirable vacation spots. Based at its home hub in Milan, the carrier actively develops connections between major European centres and popular resort destinations.

A trip with Virtual Airlines (VR) will go as smoothly and comfortably as possible if you spend a little time preparing and using the carrier's digital services. We have collected proven recommendations for you that will help save time and money, as well as avoid unnecessary stress at the airport.

Best Time to Book

To catch the most favourable fares, try to plan your trip in advance. The optimal time to buy tickets for popular resort destinations, such as sunny Sal Rei, is 2–4 months before the intended departure date. If your route passes through the base hub in Milan, remember that during European holidays and vacations demand increases significantly, so it is better to purchase tickets even earlier.

Finding Discounts and Special Offers

To not miss promotions and seasonal sales, we recommend subscribing to the airline's newsletter. Often, the carrier announces price reductions on flights from major capitals, for example, from Paris, specifically through email notifications or official social media channels. Look for the "Low Price Calendar" feature on the website, which allows you to see the cheapest days to fly within a month.

Online Check-in and Seat Selection

Do not neglect the opportunity for online check-in. Usually, it opens 24–48 hours before departure and allows you to choose a comfortable seat in a calm environment. If you have a long flight ahead, for example, to Praia, it is worth taking care of comfort in advance: window seats offer beautiful views upon landing, while aisle seats ensure freedom of movement around the cabin. Save your boarding pass on your phone to avoid standing in line at the check-in counter if you are flying with cabin baggage only.

Travel Insurance

Although Virtual Airlines does everything possible to adhere to the schedule, unforeseen circumstances can arise on the road. We strongly recommend taking out comprehensive travel insurance, which covers not only medical expenses but also risks associated with trip cancellation, flight delays, or lost baggage. This is a small investment in your peace of mind.

Mobile App — Your Digital Assistant

Install the official airline app before departure. This is the most convenient way to manage your booking in real time. With its help, you can:

• Receive instant notifications about changes in flight status or boarding gate numbers.
• Quickly purchase additional services, such as extra baggage or meals.
• Have all itinerary receipts at hand without the need to print documents.
• Contact support via the built-in chat.

Founding and Early Years

The history of Virtual Airlines (VR) originates in the heart of Europe. The carrier was founded with the aim of creating a new quality standard in the passenger transport industry, combining advanced digital technologies with traditions of Italian hospitality. From the moment of its inception, the company chose Milan as the strategically important centre of its operations. Choosing this city as a base hub allowed it to effectively connect northern Italy with key business and tourist centres of the continent.

Route Network Expansion

As its market position strengthened, the airline began actively expanding its flight geography. An important milestone in development was the launch of regular flights connecting European capitals with exotic resorts. The launch of routes to Cape Verde became a landmark event for the carrier. Today, flights from Milan to sunny Sal Rei enjoy constant popularity among tourists. In addition, the company successfully entered the French market, offering convenient flights from Paris to Praia, which significantly strengthened the airline's international status.

Fleet Evolution and Development

The aircraft fleet of Virtual Airlines has come a long way in its evolution. Starting flights with a small number of regional liners, the company gradually transitioned to operating modern medium-haul aircraft that meet the strictest environmental standards. Fleet renewal allowed not only the expansion of the flight map but also an increase in the level of comfort for passengers. In recent years, the carrier has been betting on digital transformation, implementing innovative booking and service solutions, justifying its name and remaining at the cutting edge of technological progress in aviation.