Vueling

Vueling is more than just an airline; it is a vibrant ambassador of the Mediterranean lifestyle, connecting travelers to a vast network across Europe, North Africa, and the Middle East. Established in 2004, this Spanish carrier has rapidly evolved from a small startup into a dominant force in the aviation industry, now operating as a key member of the International Airlines Group (IAG). With its primary base at Barcelona-El Prat Airport, Vueling combines operational efficiency with a customer-focused approach, making it a preferred choice for both leisure and business travelers seeking value and reliability.

Company Overview and Fleet

Since its inception, Vueling has aimed to defy the stereotypes often associated with low-cost carriers by offering a higher standard of service and connectivity. The airline operates a modern, all-Airbus fleet consisting primarily of the A320 family, including the A319, A320, and A321 models, with a growing number of the more fuel-efficient A320neo and A321neo aircraft. This fleet strategy ensures operational consistency and allows the airline to maintain a robust schedule across its extensive network.

Key Markets and Destinations

Vueling's network is designed to facilitate easy movement across the continent. While it has a strong domestic presence connecting cities like Madrid, Palma, Seville, and Malaga, it is also a major international player. The airline offers frequent flights to key European capitals, including London, Paris, and Rome. Its strategic hub in Barcelona serves as a gateway, allowing passengers to connect seamlessly between northern and southern Europe, as well as destinations in the Canary Islands like Las Palmas and Santa Cruz de Tenerife.

Values, Mission, and Safety

The airline's mission centers on being a "new generation airline" that is friendly, efficient, and accessible. Vueling places a high priority on digital innovation to streamline the passenger experience, from booking to boarding. Safety is paramount; as a European carrier, Vueling adheres to the strict safety regulations of the European Aviation Safety Agency (EASA) and maintains a strong safety record. The airline is also IOSA (IATA Operational Safety Audit) registered, underscoring its commitment to international safety standards.

Contact Information in United Arab Emirates

For travelers based in the United Arab Emirates, Vueling operates primarily as a digital-first airline. There are no local dedicated phone lines or physical ticket offices within the UAE. Passengers are encouraged to manage their bookings, check flight status, and resolve queries directly through the airline's official website or mobile app, which offer comprehensive self-service options.

Official Website

The most efficient way to access services is through the global website: www.vueling.com

Customer Support Contacts

• Official Website: www.vueling.com (Accessible for all inquiries and bookings)
• International Customer Service: +34 931 518 158 (Note: This is an international number based in Spain; international call rates from UAE will apply.)
• Service Hours: Personalised attention is available from 09:00 to 22:00 (Spanish Time), Monday to Sunday. Automated services may be available 24/7.
• Email: contactus@vueling.com
• Mobile App: "Vueling Airlines" – Available for download on the App Store and Google Play.

Social Media Channels

• Facebook: facebook.com/vueling
• Twitter/X: x.com/vueling
• Instagram: instagram.com/vueling

Local Offices

• United Arab Emirates Office: Vueling does not maintain a local corporate office or walk-in customer service desk in the UAE.
• Headquarters: Viladecans Business Park, Edif. Brasil, Carrer de Catalunya, 83, 08840 Viladecans, Barcelona, Spain.

Emergency & Support

• Online Help Centre: For urgent issues, the "Help" section on the website offers a virtual assistant and chat support which is often the fastest way to resolve simple queries.
• Baggage Tracing: In case of lost or delayed luggage, it is recommended to file a report immediately at the arrival airport or via the online portal.

Understanding the baggage policy is an essential step in planning a smooth journey with Vueling. The airline is known for its flexible "pay for what you need" model, allowing passengers to tailor their luggage allowance to their specific travel plans. Whether you are flying light for a business meeting in Madrid or packing heavy for a summer vacation in Palma, Vueling offers various options to suit different budgets and requirements.

Carry-on Baggage Allowances

Vueling's cabin baggage policy depends on the fare you have purchased or the extras you have added to your booking. It is crucial to check your specific ticket details before arriving at the airport to avoid unexpected fees.

• Underseat Bag (Included for Everyone): Every passenger is entitled to bring one underseat bag free of charge. The maximum dimensions for this item are 40x20x30 cm. It must fit entirely under the seat in front of you. This is perfect for a handbag, a small backpack, or a laptop case.
• Cabin Bag (55x40x20 cm): A larger carry-on bag, weighing up to 10 kg, is stored in the overhead compartment. This allowance is not automatically included in the Basic fare. It is typically included for passengers traveling on TimeFlex fares, Premium customers, or those who have explicitly added it to their booking online. If you bring a cabin bag to the gate without it being included in your fare, it will be checked into the hold for a significantly higher fee.

Checked Baggage Limits

Vueling stands out from many other carriers by offering a tiered checked baggage system. Instead of a "one size fits all" weight limit, you can purchase the allowance that matches your needs. This can be particularly cost-effective if you are traveling between cities like Barcelona and London and don't require a massive suitcase.

• 15 kg: Ideal for short trips or light packers.
• 20 kg: The standard option for a typical week-long holiday.
• 25 kg: Suitable for longer stays or those who want to bring back souvenirs.
• 30 kg: The maximum weight for a single piece, perfect for extended relocations or heavy winter gear.

You can check in multiple bags, but remember that purchasing your allowance online in advance is always cheaper than paying at the airport counters.

Excess Baggage Fees

If your bag exceeds the weight limit you purchased, Vueling charges an excess baggage fee per kilogram. These costs can add up quickly, so it is highly recommended to weigh your luggage before leaving home. If you know you will be over the limit, upgrading your baggage allowance via the website or app before the flight is much more economical than paying the penalty at the check-in desk.

Special Items and Sports Equipment

For adventurers heading to the slopes or musicians on tour, Vueling provides options for special luggage. Items such as skiing equipment, golf clubs, surfboards, bicycles, and musical instruments can be checked in as "Special Luggage."

There is usually a fixed fee per item per flight leg. The maximum weight for special equipment is generally 32 kg, and the maximum height is 2.70 meters. Items must be securely packed—bicycles, for instance, must be in a box or protective case with handlebars fixed sideways and pedals removed.

Restricted and Prohibited Items

To ensure safety on board, strict rules apply to what can be carried. Dangerous goods such as explosives, compressed gases, flammable liquids, and sharp objects are prohibited in the cabin. Lithium batteries should generally be kept in your carry-on luggage, not in the hold.

For liquids in your carry-on, the standard regulation applies: liquids, gels, and aerosols must be in containers of 100 ml or less, all fitting comfortably into a single transparent, re-sealable plastic bag of no more than 1 liter capacity. This is strictly enforced at security checkpoints across Europe, including hubs like Paris and Rome.

Tips for Packing Efficiently

Traveling smart can save you time and money. Here are a few tips for your next Vueling flight:

• Book Online: Always add your bags via the website or app. Airport prices are significantly higher.
• Measure Twice: Use a tape measure to ensure your cabin bag includes wheels and handles within the 55x40x20 cm limit. The sizers at the gate are exact.
• Soft vs. Hard Shell: Soft bags are easier to fit under seats or into tight overhead spaces if the flight is full.
• Distribute Weight: If traveling with a companion, share the weight allowance between your checked bags to avoid one being overweight while the other is light.

Flying with Pets on Vueling

Vueling is recognized as a pet-friendly airline, allowing passengers to travel with their small companions in the cabin. The airline welcomes dogs, cats, birds (excluding birds of prey), and turtles/tortoises, provided they meet specific size and weight requirements. To ensure a comfortable and safe journey for everyone on board, Vueling enforces strict hygiene and safety policies. Since space for animals is limited on every flight, it is essential to book this service well in advance.

Transport Options

In Cabin (Carry-on)

Traveling in the cabin is the only method of pet transport available on Vueling flights. Your pet must remain inside an approved carrier at your feet for the entire duration of the flight.

• Carrier Dimensions: The carrier must be a non-rigid (soft-sided) bag with maximum dimensions of 45x39x21 cm.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed Pet Types: Dogs, cats, birds (excluding birds of prey), and turtles/tortoises are accepted.
• Container Requirements: The bag must have ventilation holes, a waterproof bottom, and be secure enough to prevent the animal from escaping.
• Limit per Passenger: Each passenger is permitted to transport only one pet.
• Flight Limit: There is a limit of 5 pets per flight (or 2 on flights operated by Iberia), making early booking crucial.

In Cargo Hold (Checked Baggage)

Vueling does not offer a service for transporting animals in the aircraft's cargo hold. If your pet exceeds the 8 kg weight limit (including the carrier) or the carrier exceeds the maximum dimensions, they cannot travel on Vueling flights. You would need to find an alternative airline that provides AVIH (Animals in Hold) services.

As Cargo (Freight)

The airline does not operate a separate air cargo service for live animals. Unaccompanied pets or large animals requiring freight transport cannot be accommodated.

Required Documentation

To ensure a smooth check-in process at airports like Barcelona, you must present the following original documents at the counter:

• Veterinary Passport: An official booklet documenting the pet's health history and ownership details.
• Microchip: Mandatory for dogs and cats; the microchip number must match the details in the passport.
• Rabies Vaccination: Proof of a valid vaccination administered at least 21 days prior to travel and within the last 12 months.

Service Costs

Fees for adding a pet to your booking are non-refundable and are charged per flight leg. The prices vary depending on the route and booking channel:

• Domestic Flights (Spain): Starting from €50.
• International & Canary Islands Flights: Starting from €60.
• Airport Fees: Adding a pet to your booking at the airport is subject to availability and costs significantly more than booking online.

Preparation Tips

• Measure Your Carrier: Use a tape measure to ensure your soft bag fits strictly within the 45x39x21 cm limit, as oversized carriers may be rejected at the gate.
• Book Immediately: Add your pet during the initial ticket purchase to secure one of the limited spots on board.
• Acclimatization: Allow your pet to get comfortable with the carrier at home weeks before the trip to minimize stress.
• Feeding: Avoid feeding your pet a large meal within 2-4 hours of departure to prevent motion sickness.

Restrictions

• Prohibited Routes: Pet travel is not available on flights to or from the United Kingdom, Ireland, and Iceland.
• Prohibited Animals: Rodents (hamsters, guinea pigs), lagomorphs (rabbits), mustelids (ferrets), farm animals, snakes, and other reptiles are strictly forbidden.
• Behavior & Hygiene: Animals that emit an odor, appear in poor health, or show aggressive behavior will be denied boarding.
• Brachycephalic Breeds: While not banned in the cabin, owners of snub-nosed dogs or cats should consult a vet regarding respiratory risks associated with air travel.

Important: Rules regarding animal transport are subject to change. We strongly recommend contacting Vueling customer service directly before booking to confirm the specific requirements for your route.

Loyalty Program: Vueling Club

Vueling Club is the airline's loyalty program designed to reward frequent travelers with a simple and flexible currency: Avios. Instead of complex mileage charts, the program focuses on revenue-based earning, allowing members to collect points on flight tickets and everyday spending which can then be used to discount future travel to destinations like Barcelona and Paris.

Membership Tiers

Unlike many traditional legacy carriers with complicated multi-tier systems, Vueling Club operates with a streamlined structure that distinguishes between standard members and high-frequency flyers.

• Vueling Club Member (Basic): The entry-level tier allows you to collect Avios on every booking and access exclusive offers.
• Vueling Premium (Elite): Achieved by taking 40 one-way flights per year, this top tier offers benefits like fast-track security and priority boarding.
• Premium Benefits: Premium members enjoy guaranteed seat availability, double Avios collection on flights, and a dedicated customer service line.
• Status Validity: Once earned, Premium status is valid for the remainder of the qualification year and the entire following year.

Earning Avios

Accumulating Avios with Vueling is straightforward and tied directly to the money you spend on tickets and ancillary services rather than just the distance flown.

• Flight Fares: Earn 2 Avios for every euro spent on Basic fares and 4 Avios per euro on Optima, Family, or TimeFlex fares.
• Partner Airlines: Collect Avios when flying with IAG partner airlines such as Iberia and British Airways.
• Travel Partners: Earn points on hotel bookings, car rentals, and travel experiences booked through Vueling's partner network.
• eStore Shopping: Shop online at over 100 popular brands through the Vueling Club eStore to earn Avios on everyday purchases.
• Premium Bonus: Premium members earn double the standard rate of Avios on their Vueling flight bookings.

Redeeming Avios

The Vueling Club program offers high flexibility, allowing members to use their points to reduce the cost of any flight available on the website without blackout dates.

• Flight Discounts: Use Avios to pay for the entire flight or just a portion of the fare to Madrid, Rome, or other hubs.
• Cover Extras: Avios can be used to pay for checked bags, seat selection, and other optional extras during the booking process.
• Partner Flights: Transfer Avios to British Airways Executive Club or Iberia Plus to redeem for reward flights on Oneworld alliance carriers.
• Non-Flight Rewards: Redeem points for hotel stays, car rentals, and other travel-related experiences.

Alliance and Partnerships

While Vueling is not a full member of a global airline alliance like Oneworld, it is a key part of the International Airlines Group (IAG).

• IAG Network: Vueling shares the Avios currency with British Airways, Iberia, Aer Lingus, and Qatar Airways.
• Codeshare Connectivity: The airline has extensive codeshare agreements that allow seamless earning across the group's network.
• Account Linking: Members can link their Vueling Club accounts with British Airways Executive Club to combine their Avios balance.

How to Join

Joining Vueling Club is free, instant, and entirely digital, making it easy for travelers from the UAE to start earning rewards immediately.

• Registration: Sign up via the official Vueling website or mobile app by providing your basic personal details.
• Link Accounts: If you already have an Avios account with another airline, you can link it during setup to pool your points.
• Start Earning: Add your Vueling Club email or ID to your booking at checkout to automatically credit your flights.

Cabin Configuration and Service Model

Vueling operates as a low-cost carrier with a "single-class" cabin philosophy, meaning there are no separate Business or First Class curtains on the aircraft. However, the airline distinguishes itself by offering a highly customizable experience through its fare families. Whether you are planning a budget-friendly weekend in Ibiza or a flexible business trip to Milan, you can tailor your journey to match your needs.

The aircraft are typically configured with a standard 3-3 layout. The interior features modern, slimline Recaro seats designed to maximize space and comfort. While the physical seat is the same across the cabin, the "service class" experience is determined by the fare bundle you choose:

• Basic Fare: The most economical option, perfect for light travelers. It includes only an underseat bag and a randomly allocated seat.
• Optima Fare: The "smart" choice for standard holidays. It includes a checked bag (25 kg), free seat selection, and the ability to change your flight (paying the fare difference).
• Family Fare: Designed for parents traveling with children, this bundle includes checked luggage, reserved adjacent seats, and priority boarding for the family.
• TimeFlex Fare: Tailored for business travelers who need efficiency. This fare offers unlimited flight changes (paying the fare difference), Fast Track security access at selected airports, and priority boarding.

Seat Selection and Comfort Features

Even within a single cabin, not all seats are created equal. Vueling allows passengers to purchase specific seat types to enhance their comfort, which is particularly welcome on longer routes like the flight from Amsterdam to Barcelona.

• Space One (Row 1): Located at the very front of the aircraft, these seats offer approximately 20% more legroom than standard seats. Passengers here are the first to board and disembark.
• Space Plus (Rows 2-4): These seats provide about 10% extra space compared to the standard configuration, offering a quicker exit upon arrival.
• Exit Row Seats: Situated at the emergency exits over the wings, these seats offer significant extra legroom but require passengers to be able-bodied and willing to assist in an emergency.
• Standard Seats: The rest of the cabin consists of standard leather seats. While pitch is compact, the ergonomic design ensures adequate comfort for short to medium-haul flights.

In-Flight Dining: Shop on Board

Vueling does not offer complimentary meals, but its "Shop on Board" menu is widely regarded as one of the better buy-on-board services in Europe. The menu reflects the airline's Spanish roots, often featuring a selection of tapas boxes, hot sandwiches, and quality snacks.

Passengers can purchase:

• Hot and Cold Drinks: A variety of coffees, teas, soft drinks, beers, and wines.
• Fresh Food: Sandwiches, baguettes, and pasta pots (availability varies by route).
• Snacks: Sweet and savory options like chips, chocolates, and nuts.
• Kids' Options: Special snack boxes designed to keep younger travelers happy.

Entertainment and Connectivity

Vueling has invested significantly in keeping passengers connected. The airline is progressively rolling out high-speed Wi-Fi across its fleet, powered by the European Aviation Network (EAN).

Wi-Fi Packages: Travelers can choose from different browsing packages, ranging from a basic chat plan for messaging apps to a streaming plan that allows for video and music consumption. This is a standout feature for a low-cost carrier, enabling you to work or relax while flying to destinations like Bilbao or Lisbon.

Streaming Portal: Even without purchasing Wi-Fi, passengers can often connect to the onboard local network to access flight information, order food to their seat (on select flights), and read digital newspapers and magazines.

Special Services

Vueling prides itself on being accessible and family-friendly, offering dedicated services for passengers requiring extra assistance.

• Passengers with Reduced Mobility (PRM): Vueling provides comprehensive assistance for passengers with disabilities. This service must be requested at least 48 hours before departure via the website. Staff assist with boarding, disembarking, and stowing cabin baggage.
• Families with Children: Families traveling with infants (under 2 years) are entitled to priority boarding. The airline also allows two pieces of baby equipment (such as a stroller and a travel cot) to be checked in free of charge.
• Unaccompanied Minors: Vueling offers a chaperone service for children aged 5 to 11 traveling alone. This service is mandatory for this age group and optional for adolescents aged 12 to 17. It ensures the child is supervised from check-in until they are handed over to the designated guardian at the destination, such as Alicante or Mahon.

Vueling Destinations and Routes

Vueling operates a comprehensive route network that connects travelers to over 100 destinations across Europe, North Africa, and the Middle East. With its primary hub located in Barcelona, the airline ensures frequent and convenient connections to major cities and popular holiday resorts, catering to both business and leisure needs.

Flying with Vueling offers excellent connectivity across Europe, particularly if you are routing through their primary hub in Barcelona. To ensure a smooth journey and get the best value for your money, a little strategic planning goes a long way. Whether you are heading to a major capital like Madrid or Paris, or seeking a coastal escape, these tips will help you navigate the booking process effectively.

Timing is everything when it comes to securing the lowest fares. Generally, the sweet spot for booking Vueling flights is between 3 to 8 weeks before your intended travel date. While last-minute deals can occasionally pop up, prices tend to rise significantly as the departure date approaches. If your travel dates are flexible, use the "Price Calendar" feature often found on their website to identify the cheapest days to fly within a given month.

To catch the best promotions, consider joining the airline's loyalty program or subscribing to their newsletter. Vueling frequently runs "Yellow Prices" campaigns and seasonal sales that offer tickets starting at very competitive rates. keeping an eye on their social media channels can also alert you to flash sales for popular routes, such as those to Rome or the Balearic Islands.

Managing your check-in correctly is crucial to avoid unexpected fees. Online check-in is typically available for free starting 7 days before departure if you haven't purchased a specific seat. If you opt for a tariff that includes seat selection, you can often check in as soon as you book. It is highly recommended to download your boarding pass to your phone or print it out at home, as checking in at the airport counter may incur an additional charge depending on your fare class.

When it comes to seat selection, think about your priorities. If you are traveling with family or friends and sitting together is non-negotiable, it is safer to pay for seat selection during the initial booking process. Leaving it until check-in usually results in random allocation. For those seeking extra comfort, look for "Space One" or "Space Plus" seats, which offer more legroom and often include priority boarding.

Make the most of technology by downloading the Vueling mobile app. It is a powerful tool that allows you to manage your booking, add luggage if needed, and access real-time flight status updates. The app also stores your digital boarding pass, reducing the risk of losing paper documents and speeding up your movement through security checkpoints.

Finally, never overlook travel insurance. Vueling offers insurance options during the checkout process, covering scenarios like trip cancellation, medical expenses, or luggage issues. While you can also rely on third-party providers, having some form of coverage is essential for peace of mind, ensuring that minor disruptions don't derail your entire vacation.

A History of Connection and Growth

Vueling Airlines took to the skies in July 2004 with a fleet of just two Airbus A320 aircraft and a clear mission: to offer competitive prices without compromising on service. Born in Barcelona, the airline launched its operations with a maiden flight to Ibiza, marking the beginning of what would become a rapid expansion across the Mediterranean and Europe. In its early years, the carrier focused on connecting its home base to major European capitals like Paris and Brussels, quickly establishing a reputation for a fresh and friendly approach to air travel.

A pivotal moment in the airline's history occurred in 2009 when Vueling merged with Clickair, another Spanish low-cost carrier based in Barcelona. This strategic union was a game-changer, doubling the airline's size and significantly reinforcing its dominance at Barcelona-El Prat Airport. The merger allowed Vueling to streamline its operations and expand its route map, making it one of the primary choices for travelers moving between Spanish cities such as Seville, Malaga, and the rest of the continent.

In 2013, the airline entered a new era by becoming part of the International Airlines Group (IAG), joining the ranks of prestigious carriers like British Airways and Iberia. This acquisition provided Vueling with the stability and resources of a global aviation giant while allowing it to maintain its unique brand identity and operational model. As part of IAG, the airline continued to grow its fleet and network, developing a second major hub in Rome and enhancing connectivity to key business and leisure destinations, including London and Amsterdam.

Over the last two decades, Vueling has evolved from a small startup into a key player in the European aviation market. It has consistently embraced innovation, being among the first low-cost carriers to offer connecting flights and comprehensive loyalty benefits. Today, it continues to serve as a vital bridge for millions of passengers, linking northern Europe with the sunny destinations of the south, such as Palma and Las Palmas.