Tulum International Airport

Felipe Carrillo Puerto International Airport (Aeropuerto Internacional Felipe Carrillo Puerto) is the brand-new gateway to the heart of the Riviera Maya, having opened its doors to travellers in late 2023. This modern "jungle airport" was designed with deep respect for nature and Mayan culture, offering tourists a unique atmosphere from their very first moments on Mexican soil. Located significantly closer to the popular eco-hotels and beaches of Tulum than Cancun Airport, it has become a welcome alternative for those who value comfort and time.

Airport Features and Advantages:

Unique Eco-Architecture: The terminal design is inspired by the rich heritage of the Mayan civilization and the surrounding tropical nature. The use of natural materials, an abundance of greenery inside the building, and natural lighting create a sense of being an extension of the jungle, turning the wait for a flight into part of the adventure.

Strategic Location: The airport is located just a 20–40 minute drive from the centre of Tulum and its famous hotel zone. This allows for saving up to two hours on transfer time compared to travelling from Cancun Airport (CUN), which is particularly valuable after a long flight.

Integration with the "Maya Train" (Tren Maya): The airport serves as an important transport hub connected to the massive Tren Maya railway network. The complex features its own railway station, giving travellers the opportunity to easily and sustainably reach other attractions across the Yucatan Peninsula.

Modern Comfort: Despite its "wild" style, the airport is equipped with advanced technology. Passengers have access to 13 boarding gates, spacious waiting halls, business lounges, as well as an area for private aviation (FBO). The complex was built taking into account high environmental standards and sustainable development.

To ensure your trip runs smoothly, it is important to have current airport contacts at hand. Below is the essential contact information for Tulum International Airport (TQO).

• Official Website: For the most up-to-date information on flights, services, and regulations, visit the official website of Tulum Airport. This is the most reliable source of data.
• Information Desk Phone: As the airport is new, a unified general enquiry number may not be available. For all questions related to your flight (flight status, check-in), it is recommended to contact your airline directly.
• Airport Address: Carretera Federal 307, Km 201, 77130 Felipe Carrillo Puerto, Q.R., México.
• Email: Airports rarely provide a general email for passengers. It is best to use contact forms on the official website or contact the airline for communication.
• Social Media: You can follow airport news on its official pages. Search for "Aeropuerto Internacional de Tulum" on popular social networks.
• Lost Luggage Information: If you have lost luggage or left items on the plane, contact your airline representative immediately. If items were lost within the terminal building, look for the "Lost and Found" counter or the corresponding section on the airport website.
• Passenger Support Contacts: For questions related to tickets, special assistance on board, or carriage rules, contact your airline's customer service. Information about services within the airport grounds (e.g., assistance for people with disabilities) should be checked on the official website.

There are several ways to get to the new Tulum International Airport (TQO), located approximately 20-25 kilometres southwest of the city centre of Tulum. The choice depends on your budget, time, and comfort preferences. The journey from central Tulum or the hotel zone usually takes between 30 and 45 minutes depending on traffic.

Public Transport: Buses
The most budget-friendly way to reach the airport is by using ADO buses. This is the largest carrier in Mexico, offering comfortable air-conditioned coaches. ADO has launched regular routes connecting the airport with the bus terminal in Tulum centre, as well as with other cities such as Cancun and Playa del Carmen. It is recommended to check the schedule and purchase tickets in advance online or at the bus station. The cost of the trip will be the lowest of all options, but additional time may be required to wait for the bus.

Taxi and Private Transfer
A taxi is a faster and more convenient option. You can find official taxis in the city, but always agree on the fare before boarding, as meters are rarely used. An even more reliable method is to book a private transfer in advance via an online service or your hotel. This guarantees a fixed price and a meeting at the appointed time. The cost of a taxi or transfer will be significantly higher than a bus, but it ensures comfort and "door-to-door" delivery.

Car Rental and Parking
If you have rented a car for travelling around the Yucatan Peninsula, driving to the airport will be straightforward. Drive along Federal Highway 307 and follow signs for Aeropuerto Internacional de Tulum. This option offers maximum flexibility. The airport provides parking, both short-term and long-term, which is convenient if you are returning a car before departure or meeting someone. Leading rental companies have their counters directly in the terminal.

Although Tulum International Airport is the newest and closest to the resort, many travellers also arrive at the larger Cancun International Airport (CUN), located approximately 126 km to the north. Other airports in the region include the airport on Cozumel Island and the air hub in the city of Chetumal.

Tulum International Airport (TQO), also known as Felipe Carrillo Puerto Airport, is a modern and compact aviation hub. At present, it consists of one passenger terminal that serves both domestic and international flights. This makes navigating the airport intuitively simple and convenient for all categories of travellers.

The terminal layout is designed for maximum efficiency. Arrival and departure zones are clearly separated, minimizing confusion. Typically, the check-in and departure area is on the upper level, while the arrival, baggage claim, and customs control area is on the lower level. Thanks to the single building, you do not have to worry about transfers between terminals; all necessary services and boarding gates are within walking distance. Signs are in Spanish and English, facilitating orientation.

The Departure Zone begins with airline check-in counters. After receiving a boarding pass and checking in luggage, passengers pass through a single security checkpoint. Beyond this opens a spacious and bright area with boarding gates, Duty Free shops, restaurants, cafes, and waiting lounges. The Arrival Zone is designed for quick processing: first passport control (for international flights), then baggage claim on conveyor belts, and finally customs inspection. The arrivals hall houses car rental counters, official taxi services, and tourism company representatives.

The time required to complete procedures may vary. Despite the airport's modernity and thoughtful design, it is recommended to arrive in advance. For domestic flights, allow at least 2 hours before departure, and for international flights — at least 3 hours. During peak tourist seasons or peak airport load hours, waiting times at check-in and security may increase.

For comfortable navigation through Tulum Airport, follow these simple tips:

• Pay close attention to signs and flight information screens.
• Since there is only one terminal, all services — from check-in counters to boarding gates — are located within a single building.
• If you have any questions, do not hesitate to ask airport staff, who are always ready to help.
• Check with your airline in advance for your check-in counter and gate number to save time.

The history of Tulum International Airport (TQO), officially known as Felipe Carrillo Puerto International Airport, is the story of a modern and ambitious project designed to change the tourism landscape of the Riviera Maya. Unlike airports with centuries of history, TQO is one of the newest in Mexico and the world, making its history particularly interesting.

The airport was inaugurated on December 1, 2023. Its construction was a key part of the strategy to develop the southern part of the state of Quintana Roo and reduce pressure on the overcrowded Cancun airport. The project was completed in record time under the management of Mexican army engineers, which is one of its unique features. The main goal was to create a modern gateway for the growing number of tourists seeking to visit Tulum, Bacalar, and other treasures of the southern Yucatan Peninsula.

Key milestones in its short but eventful history include:

• December 2023: Commencement of operations and reception of the first domestic flights.
• March 2024: Arrival of the first international flights from the USA, marking the airport's entry onto the world stage. Major airlines such as American Airlines, Delta, and United launched direct routes, confirming high interest in the destination.

Since the airport was built from scratch, its infrastructure was designed from the outset using the most modern technologies and with future expansions in mind. It is capable of serving about 5.5 million passengers per year and has one of the longest runways in the country. A crucial stage of development is its integration with another mega-project — the Maya Train (Tren Maya), for which a dedicated station is provided at the airport. This creates a unified transport network connecting key tourist spots in the region.

Among interesting facts — the airport is sometimes called the "jungle airport" due to its location surrounded by dense tropical vegetation. Its construction and management by military structures is an unusual practice for civil aviation, but this allowed the project to be implemented quickly and effectively. TQO is not just a transport hub, but a symbol of a new era of tourism for the southern part of the Mexican Caribbean coast.

Tulum International Airport (TQO), being a modern transport hub, offers passengers all necessary services for a comfortable wait for their flight. In the terminal, you will find various dining outlets — from cafes with quick snacks and aromatic coffee to restaurants where you can have a full meal. Shops offer a wide range of goods: from souvenirs and essentials to products from famous brands in the duty-free zone.

For those who value enhanced comfort, VIP and business lounges are provided at the airport. Here you can relax in a quiet environment, use workstations, and enjoy snacks and beverages. Free Wi-Fi is available throughout the terminal, and numerous charging stations will allow you to stay connected and prepare your gadgets for the flight.

Financial matters are easily resolved at Tulum Airport. ATMs and currency exchange points are at your service, where you can exchange money upon arrival or before departure. In case of unforeseen health situations, a medical centre operates in the terminal, ready to provide first aid to passengers.

Travellers with children will appreciate the presence of mother and child rooms equipped with changing tables. For passengers with reduced mobility, a barrier-free environment has been created: ramps, special toilets, and elevators. It is recommended to notify your airline in advance of the need for assistance so that airport staff can provide timely help.

Although there are no hotels directly on the airport grounds, many accommodation options are located a few minutes' drive away, primarily in the city of Tulum itself and its surroundings. For business travellers, basic services such as work areas may be available in the business lounges. The airport continues to develop its infrastructure to make the journey to this corner of Mexico as pleasant as possible.

Despite being new, Tulum International Airport (TQO) offers travellers diverse and quality dining options. Whether it is a quick snack before departure or a leisurely lunch with a refreshing beverage, you will find establishments to suit every taste, located primarily in the departure area after passing security control.

The majority of restaurants and cafes are located airside (departure zone). To enjoy a final taste of Mexico, visit Guacamole Grill, which serves classic tacos, burritos, and, of course, freshly made guacamole. Another authentic option is El Chanfle & Chanflito, offering Mexican snacks and torta sandwiches. For fans of American cuisine, establishments by famous chef Guy Fieri are available: Guy Fieri’s American Kitchen + Bar with its signature burgers and wings, as well as La Cantina. If you wish to relax in a casual atmosphere, Air Margaritaville is a popular choice.

For those short on time, there are convenient grab-and-go options. You can stop by the familiar Starbucks for a quick coffee, sandwich, or pastry. If you fancy something sweet, look out for the Häagen-Dazs ice cream kiosk. Regarding dietary restrictions, establishments serving Mexican cuisine typically offer vegetarian options (for example, tacos or burritos with vegetables and beans). However, for Halal, gluten-free, or other specific dietary requirements, it is best to consult directly with the staff.

As in most major airports, prices here are higher than in the city. Most establishments operate according to the flight schedule, opening early in the morning and closing after the last flights depart. This ensures that passengers on morning and evening flights can comfortably have a snack or a full dinner while waiting for their flight.

To ensure your journey through Tulum International Airport runs smoothly, consider these tips. The airport is new, so some processes may change over time, but general recommendations will help you navigate.

Arrival Time: For international flights, it is recommended to arrive at the airport 3-4 hours before departure, and for domestic flights — 2-3 hours. Bear in mind that the airport is located at some distance from the main resort areas, so allow extra time for the journey, especially during peak season.

Check-in and Security: Save time by using online check-in, which most airlines offer. Be prepared for standard security screening procedures at the airport. Liquids in hand luggage must be in containers of up to 100 ml and packed in a transparent bag. Laptops and other large electronics must be removed from bags.

Seat Selection: If you want to enjoy stunning views of the Caribbean Sea and the Riviera Maya jungle, choose a window seat. For greater comfort and the ability to move freely into the aisle, an aisle seat is better suited.

Hand Luggage: Besides standard restrictions on liquids and sharp objects, remember that it is prohibited to take corals, seashells from the beach, archaeological artifacts, and certain types of plants and animals out of Mexico. Pack souvenirs in your checked luggage to avoid problems at control.

Connecting Passengers: If you have a connecting flight, check in advance if you need to collect and re-check your luggage. Carefully study the departure screens to find your next gate, and ensure you have enough time to transfer between terminals if necessary.

Customs Control: When entering the country, you will need to complete a customs declaration (this can often be done online). Be prepared for the "red and green light" system — if the red light shows, your luggage may be sent for additional inspection. Honestly declare all goods exceeding the duty-free allowance.

Saving Time and Money: Book your airport transfer in advance, as taxi prices on the spot can be higher. Bring an empty reusable water bottle to fill after passing security. Prices for food and drinks at the airport are traditionally high, so a light snack brought with you won't hurt.

Flight Delays: In the event of a flight delay or cancellation, immediately contact your airline representative for information on further actions. Keep all receipts for food, drinks, or accommodation — they may be needed to claim compensation from the airline or via travel insurance.