Auckland Airport

Your journey to New Zealand begins here at Auckland Airport, the country's main aerial gateway. It is not merely a transport hub, but a modern and vibrant complex serving as the primary base for the national carrier, Air New Zealand. Located 21 km south of the centre of Auckland, this airport is the first sight for over 70% of international tourists arriving in the country, setting the tone for their entire New Zealand adventure. Every year, it serves millions of passengers, connecting dozens of cities around the world.

Auckland Airport consists of two terminals — International and Domestic, located approximately a 10-minute walk from each other. For passenger convenience, a complimentary shuttle bus runs between them every 15 minutes. The airport is renowned for its comfort, offering travellers a wide range of services: from numerous shops and restaurants to rooms for families with children and even complimentary shower facilities, which are perfect for refreshing yourself after a long flight.

Passengers have access to free Wi-Fi throughout the premises, numerous gadget charging stations, luggage storage, and baggage wrapping services. Furthermore, it is one of only two airports in New Zealand capable of accommodating the world's largest passenger aircraft, the Airbus A380, highlighting its status as a key aviation hub in Oceania.

• Official Website: www.aucklandairport.co.nz
• Inquiry Phone: +64 9 275 0789. Please note the international dialing code and potential time difference.
• Address: Ray Emery Drive, Auckland Airport, Auckland 2022, New Zealand.
• Email: To contact the airport, it is recommended to use the contact form on the official website, as a general email address for all inquiries is not provided.
• Social Media: You can follow news and updates on the airport's official pages on Facebook, X (formerly Twitter), and Instagram.
• Lost & Found: For issues regarding lost or damaged luggage, please contact the representative of your airline directly. If you have lost personal items within the terminal, information can be found in the "Lost Property" section of the airport website.
• Passenger Support Service: for assistance directly at the airport, you can visit the information desks (i-SITE) located in the arrival and departure halls, or use the inquiry phone number listed above.

Traveling to Auckland Airport from the centre of Auckland or vice versa can be done via several convenient methods suitable for any budget and travel style. The airport is situated approximately 21 kilometres south of the city's business district, and travel time may vary depending on the chosen transport and traffic conditions.

Public Transport is the most economical option. The dedicated AirportLink bus route connects the airport terminals with the Puhinui train station. From there, you can easily take a train to the central Britomart station. The entire journey usually takes between 45 to 60 minutes. This is an excellent choice for travellers with light luggage who wish to avoid city traffic congestion.

Taxis and Rideshare Services, such as Uber, offer the fastest and most comfortable way to reach your destination. A car journey from the city centre to the airport takes about 30-50 minutes, excluding traffic jams. The cost will be significantly higher than public transport, but it is the ideal option for those who value time and convenience, especially if you are travelling with family or large luggage. Official taxi stands and rideshare waiting zones are located directly outside the terminal exits.

For those planning to explore the beauty of New Zealand by road, car rental is a wonderful solution. Counters for all leading international and local rental companies are present at the airport. If you are arriving in your own vehicle, the airport offers several parking options: from short-term parking right by the terminals to more budget-friendly long-term options. It is highly recommended to book a parking space online in advance, as this often secures a more favourable rate.

Auckland Airport (AKL) has a simple and clear structure consisting of two main terminals: International Terminal and Domestic Terminal. They are located in separate buildings, so it is important to know in advance which terminal your flight departs from to properly plan your travel and transfer time.

The International Terminal is a large, modern complex serving all flights outside of New Zealand. Here you will find essential services for travellers: check-in counters for dozens of airlines, spacious departure zones, a wide selection of Duty-Free shops, restaurants, cafes, and business lounges. Arrival and departure zones are clearly separated by floors, simplifying navigation.

The Domestic Terminal serves flights within the country, operated primarily by Air New Zealand and Jetstar. It is smaller in size but no less convenient. Here you will also find everything necessary: cafes, shops, car rental desks, and check-in counters. The atmosphere here is calmer, and security screening procedures usually take less time than for international flights.

There are two convenient ways to move between the terminals, which are located about 500 metres apart. You can use the complimentary shuttle bus, which runs every 15-20 minutes. Alternatively, you can take a walk along the specially marked green line on the footpath. The walk takes about 10-15 minutes and allows you to stretch your legs.

When planning your schedule, follow standard recommendations: arrive at the airport at least 3 hours before departure for international flights and 60-90 minutes before departure for domestic flights. This time is generally sufficient for check-in, baggage drop, and security control. Queues are possible during peak hours, so it is better to have a small time buffer.

Navigation at Auckland Airport is intuitive thanks to numerous signs in English. All important flight information is displayed on electronic boards in both terminals. The main advice is to always check your ticket or the airline's website to see which terminal you need to avoid unnecessary rushing before departure.

The history of Auckland Airport is a tale of transformation from a small aero club into one of the most significant transport hubs in the South Pacific. Originally, the site in the Mangere area hosted an airfield used by a local aero club. The decision to build a full-scale international airport was made in the late 1950s, and its grand opening took place on 29 January 1966. This event marked a new era in the development of air connections between New Zealand and the rest of the world.

With the growing popularity of international travel, the original terminal quickly reached its capacity limit. A key stage of expansion was the opening of the new international terminal in 1977, which continues to serve the majority of international flights today. The old building was converted for domestic routes, allowing for the efficient separation of passenger flows and improved service quality. This step laid the foundation for the airport's future infrastructure.

The end of the 20th and the beginning of the 21st century marked a period of continuous modernisation for Auckland Airport. Infrastructure was constantly upgraded to accommodate new types of aircraft, including the giant Boeing 747, and later, the world's largest passenger airliner, the Airbus A380. The airport became one of the first in the region ready to service the superjumbo. In 1998, the airport was partially privatised, providing additional impetus for investment in its development and cementing its status as the country's leading aviation hub.

Among interesting facts from the airport's history, it is worth noting that it serves as the main base for the national carrier, Air New Zealand. Throughout its history, the airport has repeatedly received awards for high service levels. Today, Auckland Airport continues to develop within a long-term strategy that includes plans for building a second runway and integrating the domestic terminal with the international one to create a unified and modern complex for travellers.

Auckland Airport (AKL) offers passengers a full spectrum of services and amenities to make waiting for a flight as comfortable and productive as possible. Regardless of the purpose of your trip, you will find everything you need here — from diverse restaurants to modern business centres.

For those feeling hungry or wishing to do some shopping, the airport terminals feature a wide selection of establishments. You can grab a quick bite at food courts, enjoy a cup of coffee in cosy cafes, or dine in restaurants offering both local and international cuisine. Numerous shops, including Duty Free, offer souvenirs, clothing, electronics, and travel goods.

To rest before departure in a calmer setting, passengers can utilise the lounges. In addition to airline lounges for business class passengers, there are paid lounges accessible to everyone. Free Wi-Fi operates throughout the airport, and numerous gadget charging stations will ensure you stay connected.

Financial matters are easily resolved at the airport: bank branches, ATMs, and currency exchange points are at your service. In case of unforeseen health issues, a medical centre and pharmacies operate on the premises, where you can receive qualified assistance and purchase necessary medicines.

Travellers with children will appreciate the presence of dedicated nursing rooms and play areas where young passengers can have a fun time. For passengers with reduced mobility, all conditions for comfortable movement are provided: ramps, elevators, special restrooms, and the option to request assistance services.

If you have a long layover or an early flight, you can stay at one of the hotels located in the immediate vicinity of the terminals, such as Novotel or ibis Budget. For business travellers, the airport offers conference room rentals and fully equipped business centres where one can hold a meeting or work in silence.

At Auckland Airport (AKL), travellers are greeted with a wide selection of dining venues to suit every taste and budget. Whether you are looking for a quick snack before departure or wish to enjoy a full meal, suitable options can be found in both the International and Domestic terminals. The price range varies from budget-friendly food courts to mid-range restaurants.

The main variety is concentrated in the International Terminal departure zone, after passing security control (airside). Numerous restaurants are located here, offering dishes of international and modern New Zealand cuisine. This is an excellent opportunity to try local delicacies, such as lamb dishes or fresh seafood, as well as order the famous New Zealand Flat White coffee. For a more leisurely meal, you can choose one of the à la carte restaurants, while bars offer a selection of beverages including wines from famous New Zealand regions.

If you are short on time or are in the public zone (landside), there are many options for a quick snack at your disposal. Cafes, bakeries, and well-known fast-food chains operate in the arrival and departure halls of both terminals. This is the ideal choice to grab a coffee with fresh pastries, or a sandwich or salad to go. Most establishments in the international terminal operate according to the flight schedule, opening early in the morning and closing late at night.

In the Domestic Terminal, the selection is slightly more modest but quite sufficient for a comfortable wait. Here you will find several cafes, sushi bars, and takeaway points where you can easily have a snack or a drink before flying to other cities in the country. Opening hours here generally correspond to the domestic flight schedule.

Auckland Airport cares for passengers with special dietary needs. Many cafes and restaurants have vegetarian, vegan, and gluten-free dishes on the menu — simply review the menu or ask the staff. Some establishments also offer Halal options. It is recommended to verify the availability of specific dishes in advance, especially if you have strict dietary restrictions.

To ensure your journey through Auckland Airport goes smoothly, there are several points to consider. For international flights, it is recommended to arrive at the airport at least 3 hours before departure, and for domestic flights — 1.5-2 hours prior. This will give you enough time to complete all formalities without rushing, especially during peak seasons.

Save time by completing check-in online. Most airlines open it 24-48 hours before departure. Self-service kiosks are also available at the airport. When going through security control, have your boarding pass and passport ready in advance, and remove all electronic devices and liquids from your carry-on luggage. Remember that liquids in carry-on luggage are permitted in containers of no more than 100 ml, packed in a transparent bag.

When choosing a seat on the plane, consider your preferences. A window seat will offer you magnificent views during takeoff and landing, especially of the picturesque landscapes of New Zealand. An aisle seat is more convenient if you plan to get up during the flight without disturbing your neighbours.

Customs control in New Zealand is among the strictest in the world, particularly regarding biosecurity. You are required to declare any food items (even packaged snacks), plants, seeds, wooden items, camping gear, and sports equipment. If you are in doubt, it is better to declare the item. Fines for failing to declare can be very high. Be prepared that your footwear, especially hiking boots, may need to be inspected and even cleaned.

For passengers with connecting flights, it is important to follow signs for "International Transfers" or "Domestic Transfers". Depending on your itinerary and airline, you may need to collect your luggage and check it in again. Verify this information with your airline representative in advance.

To save money, book parking or airport transfers online in advance — this is often cheaper than paying on the spot. Inside the terminal, there are drinking water fountains, so you can bring an empty bottle and fill it after passing security, saving on buying water.

In case of a flight delay, first contact your airline's counter for the latest information. Depending on the duration of the delay, you may be provided with food vouchers or even hotel accommodation. Auckland Airport offers free Wi-Fi, numerous shops, and cafes where you can spend time comfortably while waiting for departure.