Qantas

Qantas is widely recognized not just as the flag carrier of Australia, but as a true aviation icon affectionately known as "The Flying Kangaroo." As the third-oldest airline in the world still in operation, it has built an enduring legacy of connecting the Australian continent with the rest of the globe through ultra-long-haul travel and innovative service. From its humble beginnings in the Queensland outback to its status today as a premier international carrier, Qantas embodies the adventurous and welcoming spirit of Australia in every journey.

Qantas is renowned globally for its exceptional safety record, frequently ranking as one of the safest airlines in the world. This reputation is built on decades of operational excellence and a rigorous approach to pilot training and engineering. The airline's history dates back to 1920, giving it over a century of experience in navigating the unique challenges of aviation. Qantas has often pioneered new routes and technologies, including the development of non-stop flights connecting Australia directly to Europe and North America, significantly reducing travel times for passengers.

The airline operates a diverse and modern fleet designed to maximize comfort on long-haul journeys. This includes the Airbus A380 for high-capacity routes and the technologically advanced Boeing 787 Dreamliner, which features larger windows, better air quality, and reduced noise levels to combat jet lag. Domestically, Qantas serves an extensive network, ensuring seamless connections between major cities and regional hubs. Passengers can expect a high standard of service, with premium dining options, extensive entertainment libraries, and the genuine hospitality that Australian culture is famous for.

How to Contact Qantas in the United Arab Emirates

For travelers in the United Arab Emirates, Qantas provides dedicated local support to ensure a smooth journey, whether you are booking a new adventure or managing an existing reservation. While the airline's primary operations are based in Australia, they maintain a strong presence in the UAE, offering specific contact channels for customers in Dubai and Abu Dhabi.

Official Website: www.qantas.com

Contact Information

• Customer Service (Dubai): +971 4 703 6652
  • Opening Hours: Monday to Thursday, 9:00 AM – 5:30 PM; Friday, 9:00 AM – 5:00 PM.
• Customer Service (Abu Dhabi): +971 2 611 8640
  • Opening Hours: Saturday to Thursday, 8:00 AM – 1:00 PM and 4:30 PM – 7:30 PM.
• Global 24/7 Support: +61 2 9123 6000 (International charges may apply)
• Email: For most inquiries, it is recommended to use the secure Contact Us form on the official website to ensure your query reaches the correct department.
• Mobile App: Available for download on the Apple App Store and Google Play Store as "Qantas Airways".

Social Media

Stay connected and get the latest updates through Qantas' official social media channels:

• Facebook: facebook.com/Qantas
• X (Twitter): twitter.com/Qantas
• Instagram: instagram.com/Qantas
• LinkedIn: linkedin.com/company/qantas

Local Offices in the UAE

If you require in-person assistance or need to visit a local representative, Qantas maintains offices in the major emirates:

• Dubai Office: Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates.
• Abu Dhabi Office: Khalifa Street, Abu Dhabi, United Arab Emirates.

Emergency & 24/7 Support

If you need urgent assistance outside of local business hours, such as for last-minute flight changes or emergencies, you can contact the Global Contact Centre at +61 2 9123 6000. This line operates 24 hours a day, 7 days a week.

Everything You Need to Know About Qantas Baggage Allowances

Packing for a trip is the first step of your journey, and understanding the baggage policy of Qantas ensures a smooth start to your travel experience. Whether you are heading off on a long-haul adventure or taking a quick domestic flight, Qantas offers generous baggage allowances designed to accommodate your needs. As policies can vary depending on your route, travel class, and frequent flyer status, it is always recommended to check the specific details on your ticket before you fly.

Carry-On Baggage Allowances

Qantas allows passengers to bring cabin baggage on board, provided it fits within specific size and weight limits to ensure safety and comfort for everyone. The allowance generally depends on your class of travel and whether you are flying domestically or internationally.

For International flights, Economy Class passengers are typically permitted one carry-on bag weighing up to 7kg. Premium Economy, Business, and First Class passengers often enjoy a higher allowance, usually permitting two bags weighing up to 14kg in total (with a maximum of 10kg for a single piece).

On Australian Domestic flights—for example, if you are traveling from Sydney to Canberra or hopping between Melbourne and Hobart—the policy is often more flexible. Economy passengers can usually bring one piece weighing up to 10kg or two pieces with a combined weight of 14kg (limit of 10kg per piece). In addition to your main carry-on, you are generally allowed one small personal item such as a handbag, laptop computer, or slim briefcase.

Checked Baggage Limits

Qantas generally uses two different systems for checked baggage: the Weight Concept and the Piece Concept. The system that applies to you depends on your destination.

• International Flights (Weight Concept): For most international destinations (excluding the Americas), your allowance is based on total weight. You can bring as many bags as you like as long as the total weight does not exceed the limit for your class.
  • Economy: typically 30kg.
  • Business: typically 40kg.
  • First: typically 50kg.
• Flights to/from North and South America (Piece Concept): Passengers are allowed a specific number of bags (usually 2 pieces for Economy) with a maximum weight per bag (typically 23kg or 32kg depending on class).
• Domestic Flights: If you are flying within Australia, such as a trip from Perth to Brisbane, Economy tickets usually include one checked bag up to 23kg. Business Class passengers are typically allowed two bags weighing up to 32kg each.

Excess Baggage Fees

If your luggage exceeds the complimentary allowance, excess baggage fees will apply. These rates vary depending on your destination and are generally charged per kilogram or per additional piece. To save money, it is highly advisable to purchase an additional baggage allowance online in advance. Pre-purchasing extra weight or pieces via the "Manage Booking" section on the Qantas website is significantly cheaper than paying the rates charged at the airport counter.

Special Items: Sports Equipment and Musical Instruments

Qantas is accustomed to carrying adventurous travelers and musicians. Most sporting equipment and musical instruments can be included as part of your checked baggage allowance, provided they adhere to weight and size restrictions. Items like surfboards, skis, or bicycles must be properly packed to prevent damage.

If you are flying to a coastal destination like Mackay or taking a trip to Townsville with sporting gear, ensure your equipment is protected in a hard-shell case or padded bag. Small musical instruments may be brought on board as carry-on if they fit in the overhead locker, while larger instruments like cellos may require purchasing an extra seat.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly prohibited or restricted. Dangerous goods such as flammable liquids, explosives, and corrosives are banned.

Lithium batteries and power banks must be packed in your carry-on baggage and are not permitted in checked luggage under any circumstances. Always ensure that any toiletries or liquids in your carry-on for international flights are in containers of 100ml or less and placed in a clear, resealable plastic bag. Powder restrictions also apply on international flights departing from Australia, Auckland, and other regions, so it is best to pack large containers of powders in your checked bags.

Tips for Packing Efficiently

To ensure a stress-free journey, consider these packing tips:

• Weigh before you go: Use a portable luggage scale at home to avoid surprises at the airport, especially if you are connecting through major hubs like Adelaide or Cairns.
• Label everything: Attach durable luggage tags with your name, phone number, and email address to both the outside and inside of your bags.
• Secure loose straps: If you are using a backpack, tuck in loose straps to prevent them from getting caught in the baggage handling system.
• Keep essentials close: Always pack medication, travel documents, and valuables in your carry-on bag.

Traveling with Pets on Qantas

For many travelers, a trip isn't complete without their four-legged companions. Qantas understands that pets are an important part of the family and has extensive experience in transporting them safely across its network. Whether you are relocating or heading off on an extended vacation, the airline offers specific services to ensure your pet reaches its destination comfortably. However, it is important to note that Qantas has strict policies regarding where animals can travel on the aircraft.

Pets in the Cabin vs. Cargo Hold

Unlike some carriers in other regions, Qantas generally does not allow pets to travel in the aircraft cabin. This policy applies to all domestic and international flights. The only exception to this rule is for accredited service dogs and assistance animals, which must be pre-approved before travel.

All other pets, including cats and dogs, travel in the cargo hold. While this might sound daunting to first-time flyers, the pet compartment on Qantas aircraft is pressurized, temperature-controlled, and dimly lit to help animals relax during the journey. It is the same air that passengers breathe in the cabin, ensuring a safe environment for your furry friend.

Booking Your Pet's Travel

How you book your pet depends on your itinerary:

• Domestic Flights: If you are traveling within Australia—for instance, flying between Sydney and Melbourne—you can usually book your pet as "accompanied baggage" if you are on the same flight. It is recommended to contact the airline immediately after booking your own ticket, as space for animals is limited.
• International Flights: For travel between the UAE and Australia, or other international routes, pets usually travel as freight. This process is managed by Qantas Freight or specialized pet travel agents. Due to Australia's strict biosecurity laws, bringing a pet into the country requires significant preparation, including veterinary checks, import permits, and mandatory quarantine periods upon arrival in cities like Brisbane or Perth.

Crate Requirements and Preparation

To ensure safety, your pet must travel in an IATA-compliant travel crate. This is a non-negotiable safety requirement. The container must be:

• Secure: Made of rigid plastic or metal with a secure locking mechanism (no wire cages or collapsible bags).
• Spacious: Large enough for the animal to stand up, turn around, and lie down comfortably.
• Ventilated: Have adequate ventilation on at least three sides (four for international travel).
• Clean: Lined with an absorbent mat to handle accidents.

Service and Assistance Dogs

Qantas welcomes service dogs in the cabin on all flights. To travel with a service dog, you must provide valid accreditation and documentation confirming the dog's training level and health status. This is particularly important for long-haul flights, such as those connecting to Adelaide or Canberra, where the comfort of the animal and surrounding passengers is paramount. Handlers should contact the airline's specific assistance animal team at least 14 days before departure to ensure all clearance is obtained.

Tips for a Smooth Journey

To make the experience as stress-free as possible for your pet:

• Hydration: Attach a water funnel and bowl to the crate door so staff can replenish water without opening the crate.
• Familiarity: Place a small item, like a blanket or toy that smells of home, inside the crate to provide comfort.
• Health Check: Visit your vet for a fitness-to-fly checkup, especially for older pets or brachycephalic (snub-nosed) breeds, which may have additional restrictions due to respiratory risks.

Qantas Frequent Flyer Program

The Qantas Frequent Flyer program is one of the most comprehensive and popular loyalty schemes in the aviation industry, designed to reward travelers for every part of their journey. With millions of members worldwide, the program allows passengers to earn Qantas Points not only in the air but also through a vast network of ground partners. Whether you are a casual vacationer or a business traveler, the program offers tangible value through flight rewards, status privileges, and lifestyle benefits.

Membership Tiers

Status Credits earned on eligible flights determine your membership tier, with each level unlocking progressively valuable benefits.

• Bronze: The entry-level tier where members start earning points and Status Credits immediately upon joining.
• Silver: Unlocks priority check-in, extra checked baggage allowance, and complimentary lounge invitations.
• Gold: Grants access to Qantas Club and oneworld business lounges, priority boarding, and priority baggage handling.
• Platinum: Offers First Class lounge access, highest priority for upgrades, and oneworld Emerald privileges.
• Platinum One: The ultimate tier providing dedicated VIP support, fee waivers, and exclusive partner Gold status to gift.

Earning Qantas Points

Accumulating points is easy and extends far beyond just booking flights.

• Flights: Earn points and Status Credits on eligible Qantas, Jetstar, and over 50 partner airline flights.
• Credit Cards: Accumulate points on daily purchases through a wide range of co-branded credit cards.
• Accommodation: Earn points per dollar spent or per stay at thousands of hotels and Airbnb bookings worldwide.
• Car Rentals: Boost your balance by booking vehicles with major rental partners like Avis and Budget.
• Everyday Spending: Collect points through retail partners, dining programs, and travel insurance purchases.

Redeeming Your Points

Qantas offers flexible ways to use your hard-earned points, from luxury travel to retail therapy.

• Classic Flight Rewards: Book seats on Qantas and partner airlines using a fixed amount of points plus taxes.
• Points Plus Pay: Use a combination of points and cash to pay for any available seat on a Qantas flight.
• Classic Upgrade Rewards: Use points to upgrade from Economy to Premium Economy, Business, or First Class.
• Qantas Marketplace: Redeem points for thousands of products including electronics, luggage, and gift cards.

Alliance and Partnerships

As a globally connected carrier, Qantas ensures your loyalty benefits travel with you.

• Alliance Name: Qantas is a founding member of the oneworld alliance.
• Alliance Partners: Enjoy reciprocal benefits with carriers like American Airlines, British Airways, and Qatar Airways.
• Major Strategic Partner: Qantas has a deep partnership with Emirates, offering extensive benefits on flights via Dubai.

How to Join

Joining the program is simple and can be done directly through the Qantas website. While a one-off joining fee often applies to residents of Australia and New Zealand, travelers living in other regions can typically join for free. Simply complete the online application form to receive your membership number instantly and start earning points on your next trip.

Experience the Spirit of Australia on Board

Flying with Qantas is about more than just reaching your destination; it is about enjoying the journey with the warmth and friendliness that Australians are known for. From the moment you step on board, you are treated to a full-service experience designed to make long-haul travel comfortable and relaxing. Whether you are flying internationally or connecting domestically to cities like Sydney and Melbourne, the airline offers a range of cabin classes to suit every traveler's needs.

Cabin Classes

First Class offers an unparalleled level of luxury, primarily available on the flagship Airbus A380 fleet. Passengers enjoy private suites with a fully flat bed, premium bedding, and an exclusive dining experience. For those traveling for work or seeking extra comfort, Business Class features the acclaimed Business Suite on wide-body aircraft. These seats convert into fully flat beds, offering direct aisle access and ample storage, ensuring you arrive in Brisbane or Perth rested and ready to go. On overnight flights, passengers are often treated to the airline's signature pajamas.

Premium Economy provides a dedicated cabin with more space, wider seats, and an elevated level of service compared to the main cabin. It is an excellent middle ground for long journeys. In Economy Class, travelers benefit from ergonomically designed seats with built-in lumbar support and adjustable headrests. Even on shorter hops to regional centers like Mackay or Townsville, the service remains attentive and inclusive.

Dining and Beverages

Qantas takes great pride in its inflight dining, with menus often inspired by leading Australian restaurateurs. Meals feature fresh, high-quality ingredients reflecting the diverse culinary landscape of the region. Unlike many other carriers, dining and beverages—including a selection of premium Australian wines and spirits—are complimentary across all cabins. Whether you are enjoying a multi-course meal in First Class or a hot, hearty dish on a flight to Canberra, the culinary experience is a highlight of the trip.

In-flight Entertainment and Wi-Fi

Boredom is rarely an option with the airline's extensive entertainment system. Personal seatback screens are standard on most international and transcontinental aircraft, offering hundreds of hours of the latest movies, TV box sets, and music. On many domestic flights, such as those to Adelaide or Hobart, passengers can access fast, free Wi-Fi to stay connected or stream content to their own devices via the Qantas app. Families traveling with children will appreciate the dedicated kids' channels and games designed to keep little ones occupied.

Special Services and Accessibility

Qantas is committed to making travel accessible for everyone. The airline offers a range of special services for passengers with reduced mobility or specific medical needs. It is recommended to request these services at the time of booking to ensure appropriate assistance is available at the airport and on board. For families, the airline provides special children's meals (which must be pre-ordered) and amenity packs to keep young flyers entertained. If you are sending a child on a solo adventure to Auckland or across Australia, the Unaccompanied Minor service ensures they are supervised and cared for from check-in to arrival.

Where Qantas Can Take You

For travelers arriving from the United Arab Emirates, Qantas serves as the ultimate gateway to the diverse landscapes of Oceania. With its primary hub located in Sydney, the airline provides seamless connectivity across the continent. Whether you are visiting for business or leisure, the carrier's extensive network ensures that Australia's most iconic cities and regions are within easy reach.

The airline's domestic network is anchored by high-frequency services connecting the major state capitals. The routes between Sydney, Melbourne, and Brisbane are among the busiest in the world, offering travelers exceptional flexibility. From these key east coast cities, passengers can easily connect to the nation's capital, Canberra, or travel south to the cultural hub of Adelaide.

Beyond the metropolitan centers, Qantas opens up the vast beauty of regional Australia. Travelers looking to explore the Great Barrier Reef and tropical Queensland can fly to destinations like Cairns, Mackay, Townsville, and Rockhampton. Those seeking the rugged wilderness of Tasmania can catch direct flights to Hobart. For a journey across the continent, transcontinental services connect the east coast to the vibrant city of Perth in Western Australia.

In addition to its domestic prowess, the airline strengthens regional ties with frequent flights across the Tasman Sea. Regular services to Auckland allow visitors to easily combine an Australian adventure with a trip to New Zealand, making Qantas a convenient choice for exploring the wider region.

To secure the most affordable fares with Qantas, it is generally advisable to book your tickets well in advance. For international flights, aiming for a booking window of three to six months prior to your departure date often yields the best prices, while domestic travelers flying between hubs like Sydney and Melbourne can often find competitive rates by booking at least a month ahead. Keep an eye out for Red e-Deals, which are the airline's sale fares, and consider subscribing to the Qantas newsletter to receive notifications about flash sales and seasonal promotions directly in your inbox.

Managing your journey is made significantly easier with the official Qantas App. This mobile tool allows you to check in for your flight starting 24 hours before departure, giving you access to your digital boarding pass and real-time flight updates. The app is also handy for tracking your baggage and viewing your entertainment options before you board. If you prefer using a desktop, online check-in via the website is equally efficient and helps you avoid long queues at the airport.

Comfort is key for long journeys, so take advantage of the seat selection options available through the "Manage Booking" section on the website or app. While standard seat selection is often complimentary for international flights or specific fare classes, you may also have the option to purchase Extra Legroom seats for added comfort. It is recommended to select your seats as early as possible, especially if you are traveling with family or on busy routes to destinations like Brisbane or Auckland.

Finally, ensure you are protected against the unexpected by purchasing comprehensive travel insurance. Whether offered directly during the Qantas booking process or through a third-party provider, insurance is essential for covering potential flight cancellations, medical emergencies, or lost luggage. Always review the policy details to ensure it covers your specific needs and destination requirements.

History of the Flying Kangaroo

The story of Qantas is inextricably linked to the history of civil aviation itself. Founded in 1920 in the Queensland outback town of Winton, the airline began as the "Queensland and Northern Territory Aerial Services." The acronym stuck, eventually becoming one of the most recognized brand names in the world. Founded by Hudson Fysh, Paul McGinness, and Fergus McMaster, the company’s initial purpose was to conquer the tyranny of distance in rural Australia, transporting mail and passengers across the rugged landscape in open-cockpit biplanes.

The Kangaroo Route and Global Expansion

In the 1930s, Qantas moved its headquarters to Brisbane and shortly after to Sydney, positioning itself for international growth. A defining moment came with the launch of the "Kangaroo Service" to London. Originally a multi-day journey involving numerous stops, this route became the backbone of the airline's network, connecting Australia to the UK and Europe. The introduction of the pressurized Lockheed Constellation in 1947 marked the beginning of regular long-haul passenger services, allowing travelers to cross the globe with unprecedented comfort.

Entering the Jet Age

Qantas solidified its reputation as an innovator in 1959 by becoming the first non-US airline to take delivery of the Boeing 707. This jet aircraft revolutionized travel times, cutting the journey across the Pacific to North America effectively in half. The airline continued to push boundaries in the 1970s by standardizing its long-haul fleet around the Boeing 747 "Jumbo Jet." For a period beginning in 1979, Qantas held the unique distinction of being the world's only airline with an all-747 fleet, a strategy that allowed it to offer mass air travel to Australians at affordable rates.

Domestic Merger and Network Growth

A significant milestone in the carrier's corporate history occurred in 1992, when Qantas acquired the government-owned domestic carrier, Australian Airlines (formerly TAA). This merger was transformative, integrating a vast domestic network with Qantas's international operations. It allowed for seamless connections between major global gateways and domestic hubs like Melbourne, Adelaide, and Canberra. This consolidation firmly established Qantas as the dominant force in the Australian aviation market.

Modern Innovation and Project Sunrise

In the 21st century, Qantas has continued to redefine long-haul travel. The airline was a launch customer for the Airbus A380, bringing onboard luxuries such as private suites and onboard lounges. More recently, the introduction of the Boeing 787 Dreamliner has enabled the carrier to launch groundbreaking non-stop routes. A historic achievement was realized with the commencement of the direct service from Perth to London, the first non-stop scheduled flight connecting Australia and Europe. Looking ahead, the airline is working on "Project Sunrise," an ambitious plan to operate direct flights from the east coast of Australia to London and New York, further shortening the distance between continents.