Indianapolis International Airport

For your convenience, we have collected the main contact information for Indianapolis International Airport (IND) to help you navigate and resolve any issues during your journey.

• Official Website: www.ind.com. On the site, you will find the current flight schedule, information about parking and services, and you can use the online feedback form.
• Information Service Phone: +1 317 487 72 43. Support specialists are ready to answer your questions.
• Airport Address: 7800 Col. H. Weir Cook Memorial Dr, Indianapolis, IN 46241, USA.
• Email: A direct email address for general inquiries is not published. For communication, it is recommended to use the special online form on the official website in the "Contact Us" section.
• Social Media: The airport is active on social media. You can follow the news using the hashtag #INDAirport.
• Lost Luggage Information: If you lost an item in the general airport area, contact support at +1 317-487-7243. If the item was lost at the security checkpoint, contact TSA at +1 317-532-1900. In case of lost luggage on board the aircraft or at the boarding gate, you must contact your airline directly.
• Passenger Support Contacts: The Guest Services desk is located in the central square (Civic Plaza) immediately behind the ticketing area. You can also call +1 317 487 72 43.

Getting to Indianapolis International Airport (IND) from the city centre of Indianapolis is quite simple, and travellers can choose one of several convenient options suitable for any budget and needs. The airport is located approximately 20-25 minutes by car from downtown, making it easily accessible for those departing from the capital of the state of Indiana, USA.

Public Transport is the most economical way to get to the airport. Bus route No. 8 by IndyGo directly connects the city centre with the terminal. The trip usually takes about 45 minutes, but time may vary depending on traffic conditions. This is an excellent choice for travellers with light luggage wishing to save money, as the ticket price is very affordable. It is worth noting that there is no direct rail or metro connection to the airport in Indianapolis.

Taxis and Rideshare Services, such as Uber and Lyft, offer a faster and more comfortable route. The trip from the city centre will take approximately 20-30 minutes excluding traffic jams. This option is ideal if you have a lot of luggage, are travelling with family, or simply value comfort and "door-to-door" delivery. The cost will be higher than the bus, but it is well justified by the convenience.

If you prefer independence in movement, car rental will be an excellent solution. Many rental companies operate in Indianapolis, and the airport itself is conveniently located next to the major I-70 highway. This is especially convenient for those planning further travel around the region by car.

For those arriving in their own vehicle, the airport offers several parking options. Right at the terminal is the Short-Term Parking, and for those leaving their car for the duration of the trip, Long-Term and more budget-friendly Economy parking lots are provided. Free shuttles run regularly from remote parking lots to the terminal, making them a convenient choice for long-term vehicle storage.

In general, the choice of transport depends on your priorities: for maximum savings, choose the bus; for speed and comfort — a taxi or rideshare; and for complete freedom of movement — a rented or personal car. In any case, it is recommended to allow extra time for the road, especially during peak hours.

Indianapolis International Airport (IND) is known for its modern and thoughtful structure, which makes it one of the most passenger-friendly in the USA. The main feature of the airport is the single passenger terminal named after Colonel H. Weir Cook (Colonel H. Weir Cook Terminal), which significantly simplifies navigation.

The terminal has a simple and logical layout. The central part, known as Civic Plaza, serves as the main hub where check-in counters, the baggage claim area, and the main security checkpoint are located. From here, two passenger concourses (wings) with boarding gates diverge:

• Concourse A
• Concourse B

After passing through security, passengers enter the general "airside" zone and can move freely between both concourses. This is very convenient if you need to visit shops or restaurants in another part of the terminal. The transition between concourses is just a walk through a spacious hall; no shuttles or trains are required for this.

Departure and arrival zones are clearly separated by levels. Departures are on the upper floor, where flight check-in and screening take place. Arrivals are located on the lower level; here passengers collect their luggage and exit to taxi stands, shuttles, and rideshare services.

The airport of Indianapolis is famous for its efficiency. Check-in and screening times are generally short compared to other major airports. Nevertheless, it is recommended to arrive at least 1.5–2 hours before a domestic flight to go through all formalities without rushing. Navigation inside the terminal is intuitive thanks to clear signs, so getting lost here is practically impossible.

The history of Indianapolis International Airport (IND) is a journey from a modest municipal airfield to one of the best airports in North America. Its story began in 1931, when it opened under the name Indianapolis Municipal Airport. In 1944, it was renamed in honour of Colonel H. Weir Cook, a World War I flying ace from Indiana. During World War II, the airfield played an important role, serving as a base for the USA Army Air Forces.

The post-war years were marked by growth in passenger traffic and infrastructure development. In 1957, a new terminal was built to meet the demands of the jet age. An important milestone was obtaining international status in 1976, reflecting its growing importance. However, a real turning point in the airport's history was its transformation into a major cargo hub. In 1988, FedEx Express opened its hub here, which eventually grew into the second largest in the world, turning Indianapolis into a key point for global logistics.

In the 21st century, the airport underwent its most massive transformation. In 2008, a completely new terminal complex was opened, named in honour of Colonel H. Weir Cook. It was the first major airport designed and built in the USA after the events of September 11, 2001, with a special focus on security, efficiency, and passenger comfort. Modern design, spacious halls, and thoughtful navigation quickly brought it recognition. Since the opening of the new terminal, Indianapolis Airport has repeatedly won the prestigious "Best Airport in North America" award from the Airports Council International (ACI), confirming its status as an exemplary transport hub.

Indianapolis International Airport (IND) is one of the most modern and convenient in the USA, designed with maximum comfort for travellers in mind. Passengers have access to free Wi-Fi throughout the terminal, as well as numerous charging stations for electronic devices located at boarding gates and in rest areas. This allows you to always stay connected or pass the time watching a movie while waiting for a flight.

The choice of dining and shopping establishments at the airport is quite diverse. Here you will find both popular fast-food chains and restaurants offering local cuisine. Numerous coffee shops will help you perk up before your flight. In the shops, you can purchase everything necessary: from press and souvenirs with Indiana symbols to electronics and goods from famous brands. For those departing on international flights, Duty Free shops are available.

For those who value enhanced comfort, the airport has several lounges, including the Delta Sky Club and Escape Lounge, access to which may be open to passengers of any airline for a fee. In these lounges, guests can relax in silence, enjoy complimentary snacks and beverages, and use work areas. Besides VIP lounges, cozy rest zones are scattered throughout the terminal.

The airport is well-equipped for passengers with special needs and families with children. Assistance with wheelchair mobility is provided, and specially equipped restrooms and elevators are available. Families will appreciate the presence of nursing rooms where one can feed and change a baby in a calm environment. ATMs and currency exchange points are also located in the terminal. In case of illness, a first aid station is provided.

For business travellers, conference rooms and business centres may be useful for holding meetings or working in a quiet environment. If you have a long layover or an early flight, several hotels are located near the airport, many of which offer free transfers to the terminal, making waiting for your flight as comfortable as possible.

At Indianapolis International Airport (IND), travellers can expect a wide selection of establishments for every taste and budget. Whether you are looking for a quick snack before departure or want to enjoy a full lunch in a relaxed atmosphere, you will easily find a suitable option. Most restaurants and cafes are located airside, that is, after passing security control in Concourse A and B, but a few options are also available in the general area.

The airport prides itself on offering passengers a taste of dishes from iconic city establishments. If you have time, be sure to visit Harry & Izzy's (Concourse A) — a steakhouse associated with the legendary St. Elmo restaurant, where you can order their signature shrimp cocktail and excellent steaks. Another local favourite is Shapiro's Delicatessen (Concourse B), serving classic deli sandwiches. Those interested in local flavours can visit Sun King Brewery (food court area), a local producer from Indianapolis, offering seasonal varieties and snacks.

For those in a hurry, there are many fast-food chains and cafes operating at the airport. In both concourses, you will find popular establishments such as Chick-fil-A and McDonald's, which are ideal for a quick and filling meal. Numerous coffee shops, including Starbucks, offer fresh pastries, sandwiches, and drinks that are convenient to take with you on board.

Most restaurants offer options for passengers with special dietary needs, including vegetarian, vegan, gluten-free, and often halal-friendly dishes — we recommend checking their availability on the menu or with the staff. The price range varies from budget options in food courts to more expensive offers in full-service restaurants. Opening hours are usually tied to the flight schedule; most of them are open from early morning until the departure of the last evening flight.

Travelling through Indianapolis International Airport (IND) can be comfortable and predictable if you prepare in advance. To avoid unnecessary rushing, arrive at the airport at least 2 hours before a domestic flight and 3 hours before an international one. During peak hours (early morning and holidays), it is better to add another 30-40 minutes to this time.

To save time, use online check-in for your flight, which most airlines open 24 hours before departure. This will allow you to head straight to the baggage drop counter or, if you are travelling light, to the security checkpoint. At security control, be ready to present your boarding pass and ID, as well as remove laptops and liquids from your carry-on luggage into a separate tray. The airport participates in the TSA PreCheck programme, which significantly speeds up the screening process for registered members.

The choice of seat on the plane depends on your preferences. Window seats offer beautiful views during takeoff and landing, while aisle seats provide more legroom and the ability to stand up freely. If it is important for you to exit the plane among the first, choose seats in the front of the cabin. For a smoother flight, seats over the wing are suitable, where turbulence is felt the least.

When packing carry-on luggage, remember the rule for carrying liquids: all containers must be no more than 100 ml (3.4 oz) in volume and packed in a single transparent zip-lock bag. It is forbidden to bring sharp objects, flammable substances, and weapons on board. Always check the current requirements of your airline regarding the weight and dimensions of carry-on luggage to avoid extra charges at the airport.

If you have a layover in Indianapolis, you are in luck: the airport has a modern and clear layout with one main terminal. This makes moving between gates quick and convenient. Immediately after arrival, check the information board to confirm the gate number for your next flight. Even with a short connection, you will have time to grab a bite or visit the shops.

For passengers arriving in the USA on international flights, it is necessary to pass through customs and border control. Have your passport, visa, and completed customs declaration (which can often be filled out electronically in advance) ready. Be prepared to answer the border officer's questions about the purpose of your trip and the duration of your stay. The process usually goes quickly, but it is better to allow extra time for it.

To save money, book parking online in advance — this is often cheaper than paying on-site. Bring an empty reusable water bottle, which can be filled after passing security control. You can also bring light snacks from home to avoid spending on food at the airport. To save time, besides online check-in, travelling with only carry-on luggage helps.

In case of a flight delay or cancellation, first contact your airline representative for information about the new departure time or rebooking options. Remain calm and clarify if you are entitled to compensation in the form of vouchers for food or drinks. Indianapolis Airport offers free Wi-Fi and many comfortable waiting areas where you can comfortably spend time until departure.