Air Tanzania

As the national flag carrier of the United Republic of Tanzania, Air Tanzania serves as a vital bridge connecting East Africa with the rest of the world. The airline has undergone a significant revitalization, boasting a modern fleet and a network that caters to both business travelers and tourists. With a commitment to authentic Tanzanian hospitality, the carrier ensures that the warmth of the country is felt the moment passengers step on board.

Modern Fleet and Comfort
Air Tanzania operates one of the youngest fleets on the African continent, featuring state-of-the-art aircraft designed for efficiency and passenger comfort. The fleet includes the Boeing 787-8 Dreamliner for long-haul routes, providing a quiet and spacious experience, as well as the Airbus A220-300 and Bombardier Q400 for regional and domestic connections. This mix of aircraft ensures reliability whether flying internationally or hopping between local hubs.

Strategic Network and Connectivity
The airline acts as a primary gateway to the country's attractions. From its hub in Dar es Salaam, it offers connections to key locations like Zanzibar City. For international travelers, including those from the United Arab Emirates, Air Tanzania provides flights from Dubai, facilitating convenient access to these Tanzanian destinations.

Service and Safety
Revived with a mission to provide competitive and safe air transport, Air Tanzania adheres to strict international safety standards, including IOSA (IATA Operational Safety Audit) registration. The airline prides itself on its friendly cabin crew, who offer a taste of local culture and attentive service, aiming to make every journey a pleasant introduction to the beauty of Tanzania.

Travelers in the United Arab Emirates can connect with Air Tanzania regarding their flights from Dubai. Whether you are planning a journey to the airline's hub in Dar es Salaam or require assistance with existing bookings, the airline provides support options for its international passengers.

Official Website & Online Services
For the most accurate and up-to-date flight schedules, online booking management, and comprehensive service information, please visit the official Air Tanzania website. This is the primary resource for verifying travel requirements and checking flight status.

• Official Website: www.airtanzania.co.tz

Local Contact Information
Air Tanzania maintains representation to assist travelers in the region. Because office locations and contact numbers may change, passengers are advised to consult the "Contact Us" or "Offices" section on the official website to obtain the most current phone numbers and addresses for the local team in Dubai.

Headquarters & Global Support
For general inquiries or support outside of local business hours, travelers can also reach out to the airline's main headquarters in Tanzania. Detailed contact information for the global call center and customer service departments is listed directly on the official website.

Understanding the baggage policy is an essential step for any traveler flying with Air Tanzania, especially for those embarking on international journeys from the UAE. Whether you are heading to Dar es Salaam for business or connecting to Zanzibar City for a holiday, knowing your allowance ensures a smooth check-in experience at Dubai International Airport.

Carry-on Baggage Allowance
Air Tanzania typically permits passengers to bring one piece of cabin baggage on board. The standard weight limit for carry-on items is generally 7 kg for both Economy and Business Class passengers. In addition to the main cabin bag, passengers may often carry a small personal item, such as a laptop bag, handbag, or camera case. It is important that your carry-on fits comfortably in the overhead bin or under the seat in front of you to ensure the safety and comfort of all on board.

Checked Baggage Limits
The airline provides a generous checked baggage policy that varies by travel class and route.

• Economy Class: Passengers are usually entitled to a substantial allowance, often consisting of two pieces weighing up to 23 kg each on international routes.
• Business Class: Travelers in Business Class enjoy an increased allowance, typically allowing for two pieces weighing up to 32 kg each.

Excess Baggage Fees
If your luggage exceeds the free allowance in weight or number of pieces, excess baggage fees will apply. These charges are calculated based on the route and the weight of the extra items. To save money and time at the airport, passengers are advised to purchase additional baggage allowance online in advance, as rates at the airport counters are typically higher.

Special Baggage Items
Air Tanzania accommodates passengers traveling with special items such as sports equipment (e.g., golf bags, diving gear) or musical instruments. Small instruments may be carried on board if they fit within the cabin baggage dimensions, while larger items must be checked in. Special handling fees may apply, and it is advisable to contact the airline at least 48 hours prior to departure to make necessary arrangements.

Restricted and Prohibited Items
For safety reasons, certain items are strictly prohibited in both carry-on and checked luggage.

• Prohibited in all luggage: Explosives, flammable liquids, compressed gases, and toxic substances.
• Restricted in carry-on: Sharp objects, tools, and liquids exceeding 100ml per container (must be in a transparent resealable plastic bag).
• Lithium Batteries: Spare lithium batteries and power banks must be packed in carry-on baggage only and are not permitted in checked luggage.

Tips for Efficient Packing
To maximize your allowance, weigh your bags at home before leaving for the airport. Utilize soft-sided luggage which is lighter and easier to fit into tight spaces. If you are planning to bring back souvenirs from Tanzania, consider packing a foldable duffel bag inside your main suitcase. Always label your bags clearly with your name and contact information inside and out to assist with identification.

Traveling with pets requires careful planning, and Air Tanzania strives to accommodate your furry companions safely on their journey across East Africa and beyond. While the airline welcomes pets, its policies are designed to ensure the safety and comfort of all passengers and animals, with most pets travelling securely in the aircraft's hold or as cargo.

Transport Options

In Cabin (Carry-on)
Air Tanzania generally does not permit pets to travel in the passenger cabin. This option is typically reserved strictly for certified service animals assisting passengers with disabilities.

• Allowed Pet Types: Restricted to trained service animals (e.g., guide dogs).
• Carrier Dimensions: Not applicable for standard pet travel; service animals usually travel at the passenger's feet.
• Restrictions: Emotional support animals may not be recognized as service animals and might need to travel in the hold.
• Action Required: Passengers traveling with service animals must contact the airline's reservations department well in advance to secure authorization.

In Cargo Hold (Checked Baggage)
For most cats and small dogs, traveling as checked baggage (AVIH) is the standard option. Your pet travels on the same flight as you but in a temperature-controlled section of the hold.

• Container Requirements: Pets must be in an IATA-compliant rigid crate (fiberglass or hard plastic) with secure locking mechanisms and adequate ventilation on at least three sides.
• Size & Weight: The crate must be spacious enough for the animal to stand, turn around, and lie down naturally. The combined weight of the pet and crate is usually treated as excess baggage.
• Booking: Spaces are limited. You must notify the airline at least 72 hours before your flight, especially for routes like Dubai to Dar es Salaam.

As Cargo (Live Animals)
This option is mandatory for larger animals, unaccompanied pets, or when the crate exceeds checked baggage dimensions.

• Requirement: Used for large dog breeds or when traveling to destinations with strict cargo-only import rules.
• Procedure: Managed through the Air Tanzania Cargo division. This ensures specialized handling and tracking.
• Formalities: Requires a separate airway bill (AWB) and earlier drop-off times at the cargo terminal.

Required Documentation

To ensure a smooth entry, especially when arriving in Tanzania, you must have the following documents ready:

• Veterinary Health Certificate: Issued by a licensed vet within a specific timeframe (usually 10-14 days) before travel, certifying the animal is fit to fly and free from contagious diseases.
• Vaccination Records: Valid rabies vaccination certificate (administered at least 30 days and not more than 12 months prior to travel) and other breed-specific vaccines (e.g., DHLPP for dogs).
• Import Permit: A mandatory import permit issued by the Tanzanian Ministry of Livestock and Fisheries for pets entering the country.
• Microchip Documents: While not always strictly enforced for all routes, an ISO-compliant microchip is highly recommended for international identification.

Service Costs

Fees for pet travel are not included in your standard baggage allowance and are charged separately.

• Checked Baggage Fee: charged based on the total weight of the pet plus the container. This is typically calculated using the applicable excess baggage rate per kilogram for your specific route.
• Cargo Fee: Determined by the volumetric weight of the crate and current cargo rates.
• Note: Rates may vary significantly between domestic flights and international routes, such as those to Zanzibar City.

Preparation Tips

• Crate Training: Acclimate your pet to their travel crate weeks before the flight to reduce stress.
• Hydration & Feeding: Feed your pet a light meal about 4 hours before departure. ensure the crate has an accessible water dish/dispenser.
• Identification: Attach a label to the crate with your name, flight number, and contact details (both at origin and destination).
• Comfort: Place a familiar blanket or absorbent bedding inside the crate.

Restrictions

• Prohibited Breeds: Air Tanzania may restrict brachycephalic (snub-nosed) breeds (e.g., Pugs, Bulldogs, Persians) due to respiratory risks at high altitudes.
• Health Conditions: Sick, injured, or pregnant animals (usually past 40 days gestation) are generally refused transport.
• Age Limit: Puppies and kittens must usually be at least 12 to 16 weeks old to travel internationally due to vaccination requirements.

Important: Pet travel regulations can change frequently due to local laws and operational constraints. We strongly recommend contacting Air Tanzania or their local representative in the UAE directly to confirm the latest requirements for your specific itinerary before booking your ticket.

Twiga Miles Program

Twiga Miles is the official loyalty program of Air Tanzania, designed to reward frequent travelers with exclusive benefits and seamless travel experiences. Whether flying domestically within Tanzania or internationally to destinations like Dubai, members earn points that can be used to unlock a variety of rewards, making every journey with "The Wings of Kilimanjaro" even more valuable.

Membership Tiers

The program consists of three distinct levels, each offering increasing privileges based on the number of Tier Points earned.

• Twiga Blue: The entry-level tier where all members start. Benefits include a digital membership card and the ability to earn and redeem points immediately.
• Silver Selous: Achieved after earning 7,500 Tier Points. Members enjoy 5 kg of extra baggage allowance, priority check-in at selected airports (including Dar es Salaam and Zanzibar City), and priority baggage handling.
• Gold Serengeti: The elite tier requiring 15,000 Tier Points. Benefits include a generous 10 kg extra baggage allowance, priority services, and a 50% bonus on earned points.

Earning Points

Members accumulate points primarily through flight activities and ticket purchases.

• Flights: Points are awarded for every Air Tanzania flight, with higher fare classes (such as Business Class) earning up to 150% of the base miles.
• Elite Bonuses: Silver and Gold members earn accumulated bonus points (25% and 50% respectively) on top of base flight miles.
• Partners: Travelers can also earn points through select partner services and interline agreements on specific routes.

Redeeming Miles

Twiga Miles offers flexibility in how members can utilize their hard-earned points.

• Award Flights: Points can be exchanged for free tickets on Air Tanzania's network, covering both domestic and international routes.
• Additional Services: Members can use points to purchase travel extras, enhancing comfort on board.
• Flexibility: Reward tickets can be booked for any season, allowing members to plan holidays without blackout date restrictions.

Partner Airlines

While Air Tanzania is not currently a member of a global alliance like Star Alliance or SkyTeam, it maintains strong strategic partnerships to expand its reach.

• Key Partners: The airline has interline and commercial agreements with major carriers including Qatar Airways, Air India, RwandAir, and Ethiopian Airlines, facilitating smoother connections for global travelers.

How to Join

Joining Twiga Miles is free and simple. Travelers can register online via the official Air Tanzania website. Upon enrollment, members receive a unique membership number which should be quoted during booking and check-in to ensure all points are correctly credited.

Flying with Air Tanzania goes beyond simple transportation; it is an opportunity to experience the warmth of Tanzanian hospitality at 30,000 feet. Whether you are traveling from Dubai for a business trip or heading to a holiday in Zanzibar City, the airline strives to ensure every passenger arrives refreshed and ready to explore. With a modern fleet including the Boeing 787 Dreamliner and Airbus A220, the onboard experience blends contemporary comfort with authentic African service.

Service Classes

Business Class
Designed for travelers seeking extra comfort and privacy, Business Class on Air Tanzania offers a premium experience. Passengers enjoy priority check-in and boarding, allowing for a seamless start to the journey. On board the flagship Boeing 787 Dreamliner, seats typically convert into fully flat beds, ensuring a restful sleep on longer flights. Even on regional routes operated by the Airbus A220, the business cabin features spacious reclining seats with ample legroom, dedicated power outlets, and enhanced personal space to work or relax in style.

Economy Class
Economy Class is tailored to provide value without compromising on comfort. The airline's modern aircraft are equipped with ergonomic seats designed to maximize knee space. Passengers traveling on the Airbus A220 benefit from its unique 2-3 seating configuration, which reduces the number of middle seats and offers wider aisles. Large windows and mood lighting on the Dreamliner help reduce jet lag, making the journey to Dar es Salaam pleasant and airy.

In-Flight Entertainment and Connectivity

On international flights, boredom is kept at bay with Air Tanzania’s in-flight entertainment system. Business Class seats and many Economy seats on the long-haul fleet are equipped with personal touchscreens loaded with a variety of movies, TV shows, and music. The content selection includes international blockbusters as well as African cinema, giving passengers a taste of the local culture before they even land. An in-flight magazine, Twiga, is also available, featuring travel tips and stories about destinations across East Africa.

Dining and Beverages

A Taste of Tanzania
Air Tanzania takes pride in its culinary offerings, providing complimentary meals and beverages on most international routes. The menu is a fusion of continental dishes and traditional Tanzanian flavors, often featuring fresh ingredients sourced locally.

• Meals: Depending on the flight duration and time of day, passengers are served a hot meal or a light snack. Business Class travelers enjoy a multi-course dining experience served on fine china.
• Beverages: A selection of complimentary drinks is available throughout the flight, including soft drinks, juices, tea, and coffee. Beer and wine are also typically offered to accompany meals.

Special Services

The airline is dedicated to making air travel accessible and convenient for all guests, offering a range of special services to meet individual needs.

• Families and Children: Parents traveling with infants can request bassinets on select aircraft (subject to availability and booking in advance). Unaccompanied Minors (UM) service is available for children traveling alone, ensuring they are escorted and cared for from check-in until they are handed over to their guardian at the destination.
• Passengers with Reduced Mobility: Air Tanzania provides assistance for elderly passengers and those with disabilities. Wheelchair services (WCHR) are available at all airports, and cabin crews are trained to assist passengers with special needs during the flight. It is recommended to request these services at least 48 hours before departure.
• Dietary Requirements: For passengers with specific dietary needs—such as vegetarian, diabetic, or religious meals—special requests can be made at the time of booking to ensure a suitable meal is loaded for your flight.

Air Tanzania connects the United Arab Emirates to the vibrant landscapes of East Africa, providing a vital link for travelers seeking to explore Tanzania's rich culture and natural beauty. Operating from its primary hub in Dar es Salaam, the airline facilitates smooth connections for passengers arriving from the Gulf region.

Flights from the United Arab Emirates

Travelers departing from Dubai can take advantage of the airline's regular services to Tanzania's most prominent cities. The flight schedule is designed to cater to both business professionals and tourists looking for an efficient route to the African continent.

• Dar es Salaam: As the commercial capital and the airline's main base of operations, this bustling city receives the highest frequency of flights from Dubai. It serves as the ideal entry point for those conducting business or starting a wider safari adventure.
• Zanzibar City: For those seeking a tropical getaway, the airline offers connections to Zanzibar City. Famous for the historic winding alleys of Stone Town and its pristine beaches, it is a popular choice for leisure travelers from the UAE.

By utilizing Julius Nyerere International Airport in Dar es Salaam as a central hub, Air Tanzania ensures that passengers have seamless access to these key destinations, maintaining a reliable bridge between the Middle East and East Africa.

Planning a trip with Air Tanzania is the first step towards an exciting journey. To ensure a smooth experience from start to finish, here are some practical tips and advice for booking your flight and preparing for travel.

Best Time to Book: To secure the most competitive fares, it is generally advisable to book your tickets at least 3 to 4 weeks in advance. Prices tend to rise as the departure date approaches. If your travel dates are flexible, use the "flexible dates" search option to compare prices across different days. For popular routes, such as the flight from Dubai to the airline's hub in Dar es Salaam, booking early is especially important during peak holiday seasons.

Finding Deals and Promotions: Keep an eye out for special offers by subscribing to the Air Tanzania newsletter or following their official social media channels. Airlines often release flash sales and seasonal promotions that can significantly reduce the cost of your ticket to destinations like Zanzibar City. Additionally, booking a round-trip ticket is often more economical than purchasing two one-way fares.

Online Check-in: Save valuable time at the airport by taking advantage of the online check-in service. This facility typically opens 24 hours before your scheduled departure time. It allows you to confirm your presence on the flight and choose your seat without standing in long queues at the check-in counters.

Seat Selection Tips: selecting your seat in advance ensures you get the comfort you prefer. If you enjoy aerial views of the East African landscape, aim for a window seat. For those who prefer extra legroom or easy access to the aisle, select your seat during the booking process or immediately when online check-in opens. Remember, specific seat requests may be subject to availability.

Travel Insurance: We strongly recommend purchasing comprehensive travel insurance when booking your flight. This provides essential coverage for unexpected events such as trip cancellations, medical emergencies, or lost luggage, giving you peace of mind throughout your journey.

Mobile App Features: For added convenience, consider downloading the Air Tanzania mobile app. It serves as a handy travel companion, allowing you to manage your booking, check flight status in real-time, and access your mobile boarding pass directly from your smartphone.

The story of Air Tanzania is one of resilience, transformation, and national pride. Established on March 11, 1977, following the dissolution of East African Airways, the airline was formed to serve as the flag carrier of the United Republic of Tanzania. In its early years, the company operated with a modest fleet inherited from its predecessor, focusing primarily on maintaining essential domestic links and regional connectivity within East Africa.

Navigating Change and Restructuring
Throughout the late 20th and early 21st centuries, the airline navigated various structural changes and market challenges. Like many legacy carriers, it faced periods of reorganization aimed at adapting to the evolving global aviation landscape. During these decades, the airline explored different management models, including partial privatization efforts, before eventually returning to full government ownership. This period was crucial in defining the carrier's identity and setting the stage for a comprehensive strategic overhaul.

The Renaissance of "The Wings of Kilimanjaro"
A major turning point in the airline's history began around 2016 with the launch of an ambitious revitalization program. The government of Tanzania initiated a massive investment plan to restore the national carrier to its former glory. This era marked the beginning of a rapid expansion, transforming Air Tanzania from a domestic operator into a competitive international airline. The revival focused on modernizing the fleet, expanding the route network, and improving service standards to meet global expectations.

Fleet Modernization and Innovation
One of the most significant milestones in recent history was the complete overhaul of the fleet. Air Tanzania made headlines by becoming the first African operator of the Airbus A220-300, a modern aircraft celebrated for its fuel efficiency and passenger comfort. The acquisition of the Boeing 787-8 Dreamliner marked the airline's return to long-haul operations, symbolizing a new era of capability. This mix of aircraft, along with the Bombardier Q400 for shorter routes, gave the airline one of the youngest fleets on the continent.

Expanding Horizons
With a strengthened fleet, the airline aggressively expanded its network beyond African borders. Re-establishing its presence on the global stage, Air Tanzania launched flights to key international markets to support trade and tourism. A notable addition was the vital connection to Dubai, linking the commercial dynamism of the UAE with the natural wonders of Tanzania.

Modern Era and Future Outlook
Today, Air Tanzania operates from its modernized hub in Dar es Salaam, serving as a gateway for tourists heading to Zanzibar City and the national parks of the mainland. Having regained its IATA membership and successfully passed rigorous safety audits, the airline continues to grow. It stands today not just as a transport provider, but as a symbol of Tanzania's development, welcoming travelers with the authentic warmth and hospitality that defines the nation.