Air Seychelles

Flying with the vibrant colors and warmth of the "Creole Spirit," Air Seychelles serves as the proud national carrier of the Republic of Seychelles. Established to connect the archipelago to the wider world, this airline acts as the primary gateway to the stunning paradise islands of the Indian Ocean. Whether travelers are embarking on a dream vacation or commuting between islands, the airline is renowned for its authentic hospitality and commitment to providing a relaxing journey. It plays a vital role in the nation's tourism industry, linking key international hubs with the tropical beauty of Seychelles.

A Legacy of Island Hospitality
Founded in 1977 and commencing operations as Air Seychelles in 1978, the airline has grown from a domestic inter-island service into a respected international carrier. Its core mission is to support the national economy by facilitating tourism and trade. Over the decades, Air Seychelles has become an ambassador for the islands, embodying the friendly culture and relaxed atmosphere that the destination is famous for. The company values safety, reliability, and sustainability, striving to minimize its environmental impact while maximizing passenger comfort.

Strategic Connections and Fleet
The airline operates a strategic network that focuses on regional routes within the Indian Ocean and key international connections. Among its significant routes, the carrier connects the islands with the Middle East, offering flights to major hubs such as Abu Dhabi. The fleet is a modern mix tailored to its specific operations: it includes fuel-efficient Airbus A320neo aircraft for international hauls, which offer reduced noise and emissions, and the rugged DHC-6 Twin Otter planes for short, scenic domestic hops between islands like Mahé and Praslin.

Awards and Recognition
Air Seychelles has consistently been recognized for its excellence in the region. It has received multiple accolades from the World Travel Awards, often being named the "Indian Ocean’s Leading Airline" and recognized for its superior Business Class and Cabin Crew service. These achievements highlight the airline's dedication to maintaining high standards of service and safety, ensuring that every journey is as memorable as the destination itself.

Contacting Air Seychelles in the United Arab Emirates
Travelers in the United Arab Emirates can easily manage their journey with Air Seychelles through the airline's digital channels and global support network. While the primary operational base is in Victoria, the airline maintains a strong connection with the UAE through its regular flights to Abu Dhabi, ensuring support is accessible for passengers in the region.

Official Website
For the most direct access to flight schedules, online check-in, and booking management, visitors should use the official website. It provides specific features for checking flight status and managing reservations made from the UAE.

• Website: www.airseychelles.com

Customer Service & Contact Details
The most reliable way to resolve inquiries regarding tickets, baggage, or flight changes is by contacting the airline's main Guest Support Centre. Please note that if a specific local number is not active, the international support line is available.

• Guest Support Centre (International): +248 439 1000
• Email Support: callcenter@airseychelles.com
• Group Bookings: groups@airseychelles.com
• Mobile App: Available on Google Play and Apple App Store (search for "Air Seychelles")

Social Media Channels
Air Seychelles is active on major social media platforms, where they often share updates and respond to passenger queries.

• Facebook: facebook.com/airseychelles
• Instagram: instagram.com/airseychelles_hm
• X (Twitter): twitter.com/airseychelles
• LinkedIn: linkedin.com/company/air-seychelles

Local Offices in the United Arab Emirates
As the airline operates scheduled flights to the UAE, operational support is typically available at the airport during flight hours.

• Abu Dhabi Office: Operations are generally handled at Abu Dhabi International Airport (AUH). Passengers requiring immediate assistance on the day of travel should visit the airline's check-in counters or the designated ticketing desk in the terminal.

Operating Hours
The main Guest Support Centre in Seychelles typically operates Monday to Sunday. It is recommended to check the official website for the specific hours of operation relative to the UAE time zone (GST) before calling.

Traveling Light and Easy: Cabin Baggage
To ensure a smooth boarding process and a comfortable flight, Air Seychelles has established clear guidelines for carry-on luggage. For international flights, such as those departing from Abu Dhabi, passengers in Economy Class are typically permitted one piece of hand luggage weighing up to 7 kg. Business Class travelers often enjoy an enhanced allowance, usually up to 12 kg, allowing for a bit more flexibility. In addition to the main carry-on bag, guests may bring a small personal item, such as a handbag, laptop bag, or camera case. It is important to note that for domestic inter-island flights operated by the smaller Twin Otter aircraft, the cabin baggage allowance is strictly limited to ensure safety and weight balance.

Checked Baggage Allowances
The airline is known for its generous baggage policy, designed to accommodate the needs of holidaymakers heading to the islands. On international routes, the baggage policy generally follows the "weight concept," meaning you are not restricted by the number of bags, but rather by the total weight.

• Economy Class: Passengers can typically check in up to 30 kg of luggage.
• Business Class: The allowance usually increases to 40 kg, perfect for extended stays.

Excess Baggage Fees
If you plan to bring more than your free baggage allowance—perhaps for extra souvenirs or holiday outfits—excess baggage rates will apply. Air Seychelles offers the option to purchase excess baggage allowance in advance via their website, which is often considerably cheaper than paying the fees at the airport check-in counter. Rates vary depending on the route and the weight of the additional luggage.

Sports Equipment and Musical Instruments
Given that the Seychelles is a premier destination for water sports and outdoor activities, the airline is accustomed to handling sports equipment. Items such as diving gear, golf bags, and surfboards can often be carried as part of your free checked baggage allowance if they fall within the weight limits. For larger or heavier items, or specific musical instruments that cannot fit in the cabin, special handling fees may apply. It is advisable to contact the airline at least 48 hours before your flight to reserve space for bulky items.

Restricted and Prohibited Items
Safety is the top priority on board. Passengers must ensure that their luggage does not contain prohibited items. Dangerous goods such as explosives, flammable liquids, and sharp objects are strictly forbidden in cabin baggage.
Important for Lithium Batteries: Spare lithium batteries and power banks must be packed in your carry-on baggage and are strictly prohibited in checked luggage due to fire safety regulations. Always ensure electronic devices are completely switched off and protected from accidental activation.

Tips for Efficient Packing
To make your journey as relaxing as possible, consider these packing tips:

• Label Your Bags: clearly attach a tag with your name, phone number, and email address to both the outside and inside of your bags.
• Valuables: Always pack medication, travel documents, jewelry, and cash in your hand luggage.
• Weight Distribution: If you are flying domestically, pack heavier items in a way that they can be easily left behind or stored if you exceed the strict weight limits of the smaller aircraft.
• Liquids: Remember the 100ml liquid restriction for cabin baggage on international flights; pack larger toiletries in your checked bags.

Traveling with Pets
For many travelers, a trip isn't complete without their four-legged companions. Air Seychelles understands this bond but enforces strict safety and biosecurity protocols to protect both the passengers and the unique biodiversity of the islands. Generally, pets are not permitted in the aircraft cabin on international flights. Exceptions are made exclusively for Certified Service Animals assisting passengers with disabilities, provided that all necessary documentation is arranged in advance.

Transporting Pets as Cargo
On international routes, including flights connecting Abu Dhabi and Victoria, pets typically travel as Manifested Cargo. This ensures they are transported in a secure, temperature-controlled environment suitable for their well-being. Due to strict government regulations in both the UAE and Seychelles, carrying pets as checked baggage (AVIH) is often restricted. The cargo option allows for proper handling and adherence to customs requirements at both ends of the journey.

Essential Documentation and Requirements
Traveling with animals requires careful preparation. Owners must provide valid health certificates, vaccination records (including rabies), and a microchip identification for their pet.

• Import Permits: When traveling to Seychelles, a specific Import Permit from the Seychelles Veterinary Services is mandatory and must be obtained prior to travel.
• IATA Compliant Crates: Pets must be housed in a sturdy, well-ventilated container that meets IATA Live Animals Regulations. The crate must be large enough for the animal to stand, turn around, and lie down comfortably.

Booking and Fees
Space for animals is limited and subject to the aircraft type, especially on smaller planes used for inter-island transfer. It is crucial to contact the Air Seychelles Cargo department well in advance of your planned departure date to confirm eligibility, reserve space, and understand the applicable fees. Charges for transporting pets are calculated based on the weight and volume of the crate and are separate from standard baggage allowances.

Experience More with Etihad Guest
To offer its passengers a truly rewarding travel experience, Air Seychelles partners with the award-winning Etihad Guest loyalty program. This strategic partnership allows travelers to enjoy global recognition and benefits, earning miles not only when flying with the "Creole Spirit" but also on a vast network of routes connected through the airline's close ties with Abu Dhabi. Whether you are a frequent business traveler or planning a dream holiday, this program is designed to add value to every journey.

Membership Tiers and Benefits
The program features four distinct tiers, each offering increasing levels of exclusivity and rewards. As you fly more frequently, you move up the ranks to unlock premium perks.

• Bronze (Entry Level): Immediate access to the program with the ability to earn and redeem miles, plus access to member-only offers and a dedicated online portal.
• Silver: Enjoy bonus miles on eligible flights, guaranteed Economy seats on fully booked flights (when booked in advance), and lounge access at select airports.
• Gold: Includes higher bonus miles percentages, priority check-in and boarding, fast-track immigration where available, and access to Business Class lounges for you and a guest.
• Platinum (Elite): The highest tier offering the maximum bonus miles, First Class lounge access, a dedicated concierge service, and the highest priority for upgrades.

Earning Miles
Members can accumulate miles through a variety of travel and lifestyle activities, making it easy to reach the next reward.

• Flights: Earn miles based on the distance flown and fare class on eligible Air Seychelles and Etihad Airways flights.
• Airline Partners: Collect miles when flying with other codeshare and partner airlines within the global network.
• Travel Partners: Earn points when booking stays with partner hotels, renting cars, or booking holiday packages.
• Everyday Spend: Accumulate miles through co-branded credit cards and by shopping with retail partners or using the reward app.

Redeeming Miles
Your miles can be transformed into a wide range of rewards, giving you flexibility in how you use them.

• Award Flights: Book flights directly on Air Seychelles or Etihad Airways using your miles.
• Cabin Upgrades: Use miles to upgrade from Economy to Business Class for a more luxurious journey.
• Reward Shop: Exchange miles for electronics, fashion items, jewelry, and home goods via the online reward store.
• Travel Rewards: Pay for hotel stays and car rentals using your accumulated balance.

Strategic Partnership
Air Seychelles maintains a robust relationship with Etihad Airways, ensuring seamless connectivity for passengers.

• Global Connections: Through this strategic partnership, travelers can enjoy reciprocal benefits and smoother transfers when flying via the UAE.
• Codeshare Agreements: The airline maintains codeshare agreements with regional and international carriers, expanding the opportunities for passengers to earn miles on eligible sectors beyond the Indian Ocean.

How to Join
Joining the program is simple, free, and open to travelers worldwide.

• Online Registration: Visit the official Etihad Guest website to sign up in minutes.
• Instant Membership: Receive your membership number immediately to start earning miles on your very next flight to Victoria.

Flying with the Creole Spirit
Air Seychelles is dedicated to delivering a unique and welcoming experience that reflects the warmth of the islands. Whether traveling internationally from Abu Dhabi or hopping between islands, passengers can expect service infused with genuine hospitality. On international routes operated by the modern Airbus A320neo fleet, the airline offers two distinct cabins: Business Class and Economy Class, each designed to ensure a comfortable journey across the Indian Ocean.

Business Class: Premium Comfort
Travelers looking for added luxury and privacy can choose the exclusive Business Class cabin. The experience begins on the ground with priority check-in, baggage handling, and boarding. Onboard, guests settle into wide, plush leather seats designed with generous recline and ample legroom, allowing for relaxation or productivity.

• Welcome Service: A refreshing signature drink greets passengers upon boarding.
• Lounge Access: Business Class guests typically enjoy access to premium lounges, such as the Salon Vallée de Mai at Victoria (Seychelles International Airport), offering a quiet space to unwind before the flight.

Economy Class: Modern and Relaxing
The Economy Class cabin on the A320neo is designed with modern aesthetics and passenger comfort in mind. The slimline seats are upholstered in high-quality leather and feature adjustable headrests to provide support during the flight. The cabin layout optimizes personal space, ensuring a pleasant journey even on longer regional sectors.

A Taste of the Islands: Dining
One of the highlights of flying with Air Seychelles is the culinary experience. The airline takes pride in serving meals that showcase the rich flavors of Seychellois cuisine.

• International Flights: Passengers in all classes enjoy complimentary hot meals or snacks, depending on the flight duration. The menu often includes Creole-inspired dishes alongside international favorites, accompanied by a selection of beverages, wines, and spirits.
• Domestic Flights: Due to the very short duration of inter-island hops (often under 20 minutes), meal services are not offered, but the breathtaking aerial views of the archipelago more than make up for it.

In-Flight Entertainment: SeyStream
To keep passengers entertained, the airline offers SeyStream, a wireless in-flight entertainment system available on its A320neo aircraft. Instead of traditional seatback screens, this modern service allows travelers to stream movies, TV shows, and music directly to their own smartphones, tablets, or laptops.

• Connectivity: Guests are advised to download the necessary app or ensure their devices are charged before boarding.
• Power: USB charging ports are generally available at every seat in Business Class and Economy Class to keep devices powered throughout the journey.

Domestic Island Hopping
For flights between Mahé and Praslin or other islands, the airline utilizes the robust DHC-6 Twin Otter aircraft. These flights are a single-class service where the focus is on efficiency and the spectacular scenery. The cabin is compact and unpressurized, offering a raw and authentic flying experience where every seat is a window seat to paradise.

Special Services and Assistance
Air Seychelles is committed to making travel accessible and convenient for everyone.

• Families and Children: The crew is trained to assist families traveling with young children. Unaccompanied minors are also cared for with specific protocols to ensure their safety from check-in to handover.
• Special Assistance: Passengers with reduced mobility or those requiring medical assistance can request wheelchair services or special handling. It is essential to request these services at least 48 hours in advance to ensure all needs are met smoothly.
• Dietary Requirements: Special meals (vegetarian, diabetic, etc.) can be requested for international flights at the time of booking to accommodate specific dietary needs.

For travelers based in the United Arab Emirates, Air Seychelles offers a convenient and direct gateway to the tropical islands of the Indian Ocean. The airline's network is strategically focused on connecting the Middle East with the archipelago, providing a seamless travel experience for those seeking a relaxing vacation or a quick getaway.

Key International Connection
The carrier operates a primary route linking Abu Dhabi directly to its home base in Victoria. This service is designed to meet the needs of passengers looking for reliable transport between the UAE and the Seychelles, ensuring they arrive at the main hub ready to enjoy the unique Creole spirit.

Hub Operations
All flights connect through the airline's hub in Victoria. As the central point of the network, the airport serves as the first stop for visitors, reflecting the warm hospitality of the nation. The schedule emphasizes this key link, facilitating regular travel between the desert city and the lush island paradise.

Securing the best fares with Air Seychelles often requires a bit of forward planning. To get the most value for your money, try to book your tickets at least a few weeks in advance, especially if you are traveling during peak holiday seasons. Travelers flying from Abu Dhabi can often find competitive prices by remaining flexible with their travel dates. Signing up for the airline's newsletter or following their official social media channels is a great way to stay informed about flash sales and exclusive promotions.

To streamline your airport experience, take advantage of the online check-in service. This feature opens 24 hours before departure and allows you to select your preferred seat and print your boarding pass or save it to your mobile device. By checking in online, you can avoid long queues at the airport, giving you more time to relax before your flight to Victoria or other destinations.

When it comes to comfort, seat selection is key. During the booking process or online check-in, you can often choose between window or aisle seats based on your preference. If you require extra legroom, consider upgrading to premium seats if available on your specific aircraft. Additionally, downloading the airline's mobile app or using their mobile-friendly website can help you manage your booking, check flight status, and access digital boarding passes on the go.

Finally, always consider purchasing comprehensive travel insurance when booking your flight. This provides essential coverage for unexpected events such as flight cancellations, medical emergencies, or lost luggage. Having insurance ensures peace of mind, allowing you to fully enjoy your journey across the Indian Ocean.

Founding and Early Vision
The story of Air Seychelles began in 1977, born from a vision to connect the scattered islands of the archipelago and open the nation to the world. Originally formed through the merger of Air Mahé and Inter-Island Airways, the company started with a primary focus on domestic services, ensuring vital links between Victoria on Mahé and the surrounding inner islands. Official operations under the national carrier brand commenced in 1978, marking the start of a new era for Seychellois aviation. In the early years, the airline played a crucial role in the burgeoning tourism industry, ferrying visitors from the main international airport to their island resorts.

Entering the International Stage
A major milestone was reached in 1983 when the airline launched its first long-haul international service. Taking to the skies with a Boeing 707 aircraft named "Seychelles," the carrier transformed from a domestic operator into a global ambassador for the nation. This expansion was pivotal, allowing the airline to bring tourists directly from major global markets to the Indian Ocean paradise without relying solely on foreign carriers. Throughout the 1990s and 2000s, the airline continued to modernize, replacing older aircraft with Boeing 767s to improve range and passenger comfort, firmly establishing its presence on the world map.

Strategic Partnerships and Restructuring
The aviation landscape shifted significantly in 2012 when Air Seychelles entered a strategic partnership with Etihad Airways. This alliance brought substantial investment and expertise, allowing the airline to restructure its network and upgrade its product offering to world-class standards. The partnership facilitated code-sharing agreements and optimized flight schedules, particularly strengthening the connection between the Seychelles and the UAE. This era saw the introduction of Airbus A330s and A320s, enhancing the carrier's ability to serve regional and medium-haul routes efficiently.

Fleet Modernization and Innovation
In recent years, the airline has focused on sustainability and fleet efficiency. A significant step in this evolution was the acquisition of the Airbus A320neo aircraft, making Air Seychelles the first African airline to operate this fuel-efficient type. The new fleet significantly reduced fuel consumption and carbon emissions, aligning with the nation's strong commitment to environmental preservation. Alongside the international jet fleet, the domestic operations were bolstered with modern DHC-6 Twin Otter Series 400 aircraft, ensuring reliable and scenic inter-island transfers.

The Modern Era
Today, Air Seychelles operates as a boutique airline with a focused regional network. Having streamlined its operations, the carrier now emphasizes key routes that drive tourism and trade, such as the vital link to Abu Dhabi. The airline continues to celebrate its "Creole Spirit," winning consistently at the World Travel Awards. From its humble beginnings with small island-hoppers to operating state-of-the-art jets, the carrier remains a symbol of national pride and a key pillar of the Seychelles economy.