Air Senegal

Air Senegal stands as the vibrant flag carrier of the Republic of Senegal, embodying the legendary "Teranga" spirit of hospitality for which the nation is renowned. Established to revitalize the country's aviation sector, the airline has quickly positioned itself as a vital connector within West Africa and a bridge to Europe and beyond. With its operations centered at the modern Blaise Diagne International Airport in Dakar, the carrier is dedicated to offering a travel experience that blends contemporary comfort with authentic Senegalese warmth. From its strategic hub, Air Senegal facilitates essential economic and cultural links, making it a preferred choice for both business and leisure travelers.

Modern Fleet and Safety
Since commencing operations, Air Senegal has focused on building a young and efficient fleet to ensure passenger comfort and operational reliability. The airline made headlines by becoming the first African carrier to operate the Airbus A330-900neo, a state-of-the-art aircraft known for its fuel efficiency and quiet cabin, deployed primarily on long-haul routes. The fleet also includes versatile aircraft such as the Airbus A321 and A319 for medium-haul routes, as well as ATR 72s for shorter regional hops. Safety is a paramount priority, and the airline adheres to international standards, maintaining IOSA (IATA Operational Safety Audit) registration to ensure secure operations across its network.

Strategic Network and Key Markets
The airline's network is designed to establish Dakar as a primary regional air hub. It offers frequent connections to major West African cities, including Abidjan, Banjul, and Conakry, facilitating seamless travel within the continent. Beyond Africa, Air Senegal serves key international markets with regular flights to European destinations such as Paris, Milan, and Brussels. This connectivity supports both the diaspora visiting home and tourists eager to explore the rich landscapes of Senegal.

Company Values and Service
At the heart of Air Senegal's mission is the concept of "Teranga," a Wolof word encompassing hospitality, respect, and community. This philosophy is reflected in the onboard service, where the cabin crew strives to make every passenger feel like an honored guest. The airline aims to be more than just a transport provider; it seeks to be an ambassador for Senegalese culture and a catalyst for regional integration, continuously expanding its reach to new destinations like Casablanca and Praia to better serve its growing customer base.

For travelers in the United Arab Emirates, Air Senegal offers accessible customer support primarily through its digital channels and 24/7 global call center. While there is currently no physical ticket office directly in Dubai or Abu Dhabi, passengers can easily manage reservations, check flight schedules, and request assistance via the airline's official online platforms or by contacting their regional representatives in the Middle East.

Official Website
For the most up-to-date flight schedules and direct bookings, visit the official website:
https://flyairsenegal.com

• Customer Service (Global 24/7): +221 301 15 15 15
• Regional Support (Middle East): +966 12 614 0514 (Saudi Arabia Office)
• Email Inquiries: serviceclient@airsenegalsa.sn
• Lost & Found / Baggage Claims: litige.bagage@airsenegalsa.sn

Social Media
Stay connected for the latest news and updates through their official social media channels:

• Facebook: Air Senegal
• X (Twitter): @flyairsenegal
• Instagram: @flyairsenegal
• LinkedIn: Air Senegal

Regional & Headquarters Information
Since a dedicated local office is not yet established in the UAE, travelers are encouraged to contact the airline's headquarters in Dakar or the regional representation in Jeddah for assistance.

• Headquarters: Immeuble La Rotonde, Rue Amadou Assane Ndoye, Dakar, Senegal
• Regional Representation (Saudi Arabia): MATARATI Airport Services, Jeddah

Emergency & 24/7 Support
The main customer service line +221 301 15 15 15 operates 24 hours a day, 7 days a week, providing assistance in English and French for urgent matters such as last-minute changes or flight disruptions.

Preparing for your journey involves smart packing, and understanding the baggage allowance is key to a stress-free experience. Air Senegal provides a generous baggage policy designed to accommodate the needs of modern travelers, whether you are flying regionally within West Africa or heading to international destinations. Policies may vary slightly depending on your route and ticket class, so it is always recommended to check your specific ticket conditions before departure.

Carry-on Baggage Allowance
Passengers traveling on Air Senegal are entitled to bring cabin baggage to ensure essential items are always within reach. For Economy Class travelers, the allowance typically includes one piece of hand luggage weighing up to 12 kg (approximately 26 lbs). Those flying in Business Class generally enjoy an increased allowance, often permitting a heavier bag or an additional piece depending on the aircraft type. In addition to the main carry-on, passengers can usually bring one small personal item, such as a laptop bag, handbag, or briefcase, which must fit under the seat in front of you.

Checked Baggage Limits
The airline offers a competitive checked baggage policy, which is often structured around the "piece concept" for international flights. This is particularly beneficial for long-haul routes connecting the hub in Dakar with Europe and North America.

• Economy Class: Passengers are typically allowed two pieces of luggage, each weighing up to 23 kg (50 lbs). This generous allowance applies to many key routes, including flights to Paris, Milan, and Brussels.
• Business Class: Travelers in the premium cabin often benefit from a higher weight limit, such as two pieces weighing up to 32 kg (70 lbs) each, allowing for greater flexibility with heavy luggage.
• Regional Flights: For shorter hops within Africa, such as to Banjul or Abidjan, the allowance may differ, sometimes following a total weight concept rather than a piece count.

Excess Baggage Fees
If your luggage exceeds the standard weight or piece allowance, excess baggage fees will apply. These charges vary based on the destination and the amount of extra weight. It is significantly cheaper to purchase an additional baggage allowance online through the airline's website prior to your trip rather than paying at the airport check-in counter. If you plan to shop heavily in cities like Casablanca or Conakry, pre-booking extra weight is a wise decision.

Special Items and Sports Equipment
Air Senegal accommodates passengers wishing to travel with special items such as musical instruments, golf clubs, or surfboards. Sports equipment is generally treated as part of your checked baggage allowance, provided it falls within the size and weight limits. If the equipment exceeds these limits or constitutes an extra piece, a special handling fee will be charged. Musical instruments can be carried in the cabin if they fit in the overhead bin or on a purchased extra seat for larger items like cellos.

Restricted and Prohibited Items
Safety is the top priority. Passengers are strictly prohibited from carrying dangerous goods in either checked or carry-on luggage. This includes explosives, flammable liquids, compressed gases, and toxic substances. Lithium batteries and power banks must be carried in your hand luggage only and are not permitted in the cargo hold. Sharp objects, such as scissors or knives, must be packed in your checked bags.

Tips for Efficient Packing
To maximize your allowance and ensure a smooth journey, consider these tips:

• Weigh before you go: Use a portable luggage scale at home to avoid surprises at the airport.
• Label your bags: distinct luggage tags with your contact information help identify your bags on the carousel in busy airports like Bamako.
• Keep valuables close: Always pack medication, documents, cash, and electronics in your carry-on bag.
• Check dimensions: Ensure your hand luggage fits the standard dimensions (typically 55 x 35 x 25 cm) to fit easily in the overhead bins.

For many travelers, a trip isn't complete without their four-legged companions. Air Senegal understands that pets are part of the family and permits cats and dogs to travel on most of its flights, subject to specific regulations to ensure their safety and comfort. Whether you are relocating or taking a holiday, careful planning is essential to ensure a smooth journey for your furry friend.

Transport Options
Depending on the size and weight of your animal, there are three distinct ways they can travel. It is crucial to choose the correct option when booking your ticket to ensure compliance with the airline's policies.

In Cabin (Carry-on)
Small pets are welcome in the cabin, allowing them to stay close to you throughout the flight. This option is subject to strict limits to ensure the comfort of all passengers.

• Carrier dimensions: The container must be small enough to fit comfortably under the seat in front of you (typically around 45 x 35 x 20 cm).
• Maximum weight: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed pet types: Only small cats and dogs are generally permitted in the cabin.
• Breed restrictions: Snub-nosed breeds may be subject to stricter rules; always verify with the airline.
• Limit per passenger: Usually, only one pet carrier is allowed per passenger.

In Cargo Hold (Checked Baggage)
Animals that exceed the weight limit for the cabin but are not excessively large can travel in the ventilated, temperature-controlled hold of the aircraft.

• Container requirements: You must provide a rigid, IATA-approved transport crate (fiberglass or hard plastic) with a secure locking mechanism. Wire cages are not permitted.
• Size limits: The animal must be able to stand up, turn around, and lie down comfortably in its natural position.
• Temperature restrictions: For safety, pets may not be accepted if extreme temperatures (hot or cold) are forecast at departure, transit, or arrival airports.
• Required documentation: A waiver of responsibility is often required at check-in.

As Cargo (Freight)
This option is managed by the Air Senegal Cargo department and is distinct from checked baggage.

• When required: Necessary for very large animals, unaccompanied pets, or travel to countries with strict manifest cargo regulations (e.g., the UK).
• Special requirements: The crate must meet strict IATA Live Animals Regulations (LAR).
• Booking procedure: You must arrange this separately through the cargo department well in advance of your travel date.

Required Documentation
To avoid delays or refusal of carriage, ensure you have all necessary paperwork ready before heading to the airport.

• Veterinary Passport: An up-to-date booklet detailing your pet's history.
• Health Certificate: A document issued by a licensed veterinarian stating the animal is fit for travel (usually issued 3 to 10 days before flight).
• Vaccinations: Proof of valid vaccines, specifically a current Rabies vaccination, is mandatory.
• International Certificates: Additional sanitary documents required by the destination country (e.g., for entry into the EU or UAE).
• Microchip / Tattoo: Identification is required for almost all international travel.

Service Costs
Travelling with a pet involves additional fees which are not included in your free baggage allowance. These must be paid at the airport.

• In-cabin fee: Costs typically range between €50 and €100 depending on the zone.
• Cargo hold fee: Charges are generally calculated based on the weight of the animal plus the crate, or a fixed fee per piece (approx. €100–€200 depending on the route).
• Note: Prices vary significantly by route (e.g., regional Africa vs. Europe flights) and currency fluctuations.

Preparation Tips
Helping your pet adjust before the flight can significantly reduce their anxiety.

• Carrier familiarity: Let your pet spend time in their crate weeks before the trip to make it a "safe space."
• Feeding: Feed your pet a light meal 4-6 hours before departure to avoid airsickness; do not feed them immediately before flying.
• Stress reduction: Place a familiar blanket or an absorbent mat inside the carrier. Avoid sedation unless explicitly prescribed by a vet, as it can be dangerous at high altitudes.

Restrictions
For safety reasons, Air Senegal enforces certain restrictions on animal transport.

• Prohibited breeds: Certain aggressive dog breeds (Category 1 and 2) may be banned.
• Brachycephalic animals: Snub-nosed dogs and cats (like Pugs, Bulldogs, or Persians) are often restricted from the cargo hold due to respiratory risks.
• Prohibited animals: Rodents, reptiles, and other exotic animals are generally not accepted as baggage.
• Exceptions: Service dogs (Guide dogs) are usually allowed in the cabin free of charge with proper certification.

Important: Airline policies are subject to change. We strongly recommend contacting Air Senegal directly or visiting their local office at least 72 hours before your flight to confirm your booking and ensure compliance with the latest regulations.

Teranga Loyalty Program

Air Senegal invites frequent travelers to join Teranga Loyalty, a program deeply rooted in the Senegalese tradition of hospitality. Designed to reward passengers for their continued trust, the program allows members to earn miles on every flight, which can be converted into travel rewards and elite status. Whether you are flying regionally to Banjul or internationally to Milan, your loyalty translates into exclusive privileges that enhance your journey from check-in to landing.

Membership Tiers

The Teranga Loyalty program features four membership levels. As you accumulate Teranga XP (Experience Points) through your travels, you move up the tiers, unlocking more valuable benefits at each stage.

• Teranga Ivory (Entry Level): The starting point for all new members. Benefits include the ability to earn and redeem miles, a welcome bonus after your first flight, and access to a dedicated member support line.
• Teranga Silver: Achieved by frequent flyers, this tier offers practical perks such as priority placement on flight waiting lists and access to Business Class check-in counters, regardless of your economy ticket.
• Teranga Gold: A premium level designed for comfort. Members enjoy complimentary access to the VIP lounge at Dakar (Blaise Diagne Airport), priority boarding, priority baggage delivery, and a generous additional baggage allowance.
• Teranga Diamond: The highest elite status, offering the ultimate "Teranga" experience. Benefits include access to VIP lounges across the entire network (with a guest), maximum extra baggage allowance, and the highest priority for upgrades and special requests.

Earning Miles

Members earn miles based on the distance flown and the booking class of their ticket. It is important to provide your membership number at the time of booking or check-in to ensure automatic credit.

• Flights: Earn Award Miles and Tier XP on all regular Air Senegal flights. Business Class tickets earn miles at a faster rate than Economy Class.
• Welcome Bonus: New members are typically greeted with a bonus of 1,000 miles after completing their first flight.
• Retroactive Claims: If you forgot to sign up before flying, you can claim miles for flights taken up to 6 months prior to your enrollment.

Redeeming Miles

Your accumulated Award Miles open the door to a variety of travel rewards, giving you flexibility in how you fly.

• Award Tickets: Exchange miles for free flights to any destination in the Air Senegal network, subject to availability.
• Cabin Upgrades: Treat yourself to luxury by using miles to upgrade from Economy to Business Class on eligible flights.
• Excess Baggage: Use your miles to pay for extra luggage fees, perfect for heavy packers or shopping trips.
• Service Fees: In some instances, miles can be used to cover fees for date changes or other service charges.

Alliance Membership

Air Senegal is currently not a member of a global airline alliance (such as Star Alliance, SkyTeam, or oneworld). The airline operates as an independent carrier but maintains strategic interline and codeshare partnerships with select international airlines to facilitate seamless connections for passengers traveling beyond its direct network.

How to Join

Becoming a member of the Teranga Loyalty program is free and takes just a few minutes.

• Online Enrollment: Visit the official website (flyairsenegal.com) and fill out the registration form to receive your membership number instantly via email.
• Airport Registration: Request a paper form at any Air Senegal check-in counter or sales office.
• Mobile: You can also manage your account and view your digital card through the airline's mobile platforms.

Air Senegal is dedicated to providing a travel experience that reflects the warmth and hospitality of the "Teranga" spirit. Whether flying regionally across West Africa or on long-haul international routes, passengers can expect a service designed for comfort and convenience. The airline operates a modern fleet featuring two primary cabins: Economy Class and Business Class, ensuring options that cater to both budget-conscious travelers and those seeking premium luxury.

Economy Class

Economy Class on Air Senegal is designed to offer value without compromising on comfort. On regional flights, such as those to Banjul or Abidjan, passengers enjoy ergonomic seating with ample legroom suitable for short journeys. For long-haul flights, particularly on the flagship Airbus A330-900neo aircraft serving destinations like Paris and Milan, the cabin features modern seats with adjustable headrests, individual mood lighting, and generous recline to ensure a restful journey across continents.

Business Class

For travelers desiring superior comfort and privacy, Business Class offers a premium experience. On the Airbus A330neo, the cabin is equipped with state-of-the-art lie-flat seats that convert into fully flat beds, allowing passengers to sleep comfortably during overnight flights. Business Class guests also benefit from priority services, including dedicated check-in counters, fast-track security, and priority boarding. At the hub in Dakar, eligible passengers can relax in the exclusive lounge before their departure, enjoying refreshments, Wi-Fi, and a quiet atmosphere.

In-Flight Dining

Dining onboard Air Senegal is a culinary journey that celebrates local flavors alongside international favorites. The airline takes pride in serving hot, generous meals on medium and long-haul flights. Passengers can often choose from a menu that features the national dish, Thieboudienne (seasoned fish with rice and vegetables), as well as western options. Complimentary beverages, including juices, soft drinks, and coffee, are available throughout the flight. In Business Class, the dining experience is elevated with gourmet multi-course meals served on fine china, accompanied by a selection of premium beverages.

Entertainment and Connectivity

To pass the time pleasantly, the airline offers a range of entertainment options depending on the aircraft type. On long-haul routes connecting Dakar with cities like Brussels, individual seat-back screens in both Economy and Business Class provide access to a variety of movies, TV series, documentaries, and music. The content library includes both international blockbusters and African cinema. On shorter regional flights operated by smaller aircraft, the in-flight magazine "Teranga" offers engaging reading material about destinations and culture.

Special Services

Air Senegal is committed to making travel accessible and safe for all passengers.

• Families and Children: Parents traveling with infants are offered priority boarding and can request bassinet seats on long-haul flights (subject to availability). For children traveling alone, the Unaccompanied Minor (UM) service ensures that young flyers are supervised by ground staff and cabin crew from check-in until they are handed over to their guardian at the destination.
• Passengers with Reduced Mobility: The airline provides assistance for passengers requiring wheelchairs or help navigating the airport. Requests for such assistance should be made at least 48 hours prior to departure to ensure appropriate arrangements are in place at airports like Conakry or Bamako.
• Special Meals: Travelers with specific dietary requirements can request special meals, such as vegetarian or medical dietary options, at the time of booking.

Network and Destinations

Air Senegal operates a rapidly expanding network centered around its strategic hub in Dakar (Blaise Diagne International Airport). Serving as a primary gateway to West Africa, the airline connects the region with key international markets while ensuring robust regional mobility. The flight schedule is designed to facilitate convenient connections for both business professionals and tourists, bridging the gap between Africa, Europe, and beyond.

West African Connectivity

The carrier’s strongest presence is within West Africa, where it offers high-frequency flights to neighboring capitals, fostering economic integration and tourism. Major regional routes include:

• The Gambia: Frequent services to Banjul make it one of the most connected destinations in the network.
• Ivory Coast & Guinea: Daily connections serve Abidjan and Conakry, vital hubs for commerce and culture.
• Sahel Region: The airline maintains strong links with Bamako, Nouakchott, and Ouagadougou.
• Coastal & Islands: Travelers can reach Cotonou, Bissau, and the Cape Verdean archipelago with flights to Praia and Sal Rei.

International and Domestic Routes

Beyond the region, Air Senegal provides essential long-haul links to Europe and North Africa. The flagship route to Paris serves the large diaspora and leisure market, while additional European services connect passengers to Milan and Brussels. In North Africa, Casablanca serves as a key connection point. Domestically, the airline supports local tourism with flights to Cap Skirring in the Casamance region.

Planning a journey with Air Senegal? Securing the best fares and ensuring a smooth travel experience often comes down to timing and preparation. Generally, it is advisable to book your tickets well in advance—ideally several months prior to your departure date. This is particularly important for popular international connections, such as flights to Paris or Milan, where seats can fill up quickly during peak travel seasons.

To find the most attractive deals and promotions, consider signing up for the airline's newsletter or keeping an eye on their official announcements. Flexibility with your travel dates can also uncover significant savings; flying mid-week usually results in lower fares compared to weekends. If you are connecting through the airline's hub in Dakar, be sure to check for any available offers for regional itineraries covering destinations like Banjul or Abidjan.

Streamline your airport experience by utilizing the online check-in feature. This service typically opens 24 to 48 hours before the scheduled departure, allowing you to confirm your presence and obtain your boarding pass digitally. This is a great way to skip the long queues at the airport counters. For travelers using the Air Senegal mobile app, managing your booking, checking flight status, and accessing your e-ticket becomes even more convenient while on the move.

When it comes to seat selection, early action is key. Whether you prefer the view from a window seat or the convenience of an aisle, selecting your spot during the booking process or immediately upon online check-in ensures you get your preferred location. Finally, do not overlook the importance of comprehensive travel insurance. Protecting your trip against unforeseen delays, baggage issues, or medical emergencies provides peace of mind, allowing you to focus entirely on enjoying your adventure.

Origins and Vision

The story of Air Senegal began in 2016, born from a national initiative to restore the country's aviation prominence following the closure of the former national carrier. Established as a key component of the government's "Emerging Senegal Plan," the airline was tasked with a clear and ambitious mission: to create a safe, reliable, and world-class flag carrier that would position Dakar as the primary logistical and travel gateway for West Africa.

Launch and Regional Expansion

Flight operations officially commenced in May 2018, marking the start of a new era for Senegalese aviation. The carrier initially focused on strengthening domestic links and establishing essential regional connections. By quickly launching routes to neighboring capitals such as Abidjan and Banjul, the airline played a crucial role in fostering economic and social integration within the Economic Community of West African States (ECOWAS), facilitating smoother travel for business and leisure alike.

International Growth and Modernization

A pivotal chapter in the airline's history was written in 2019 with the launch of intercontinental flights. Air Senegal gained international recognition by becoming the first African carrier to operate the modern Airbus A330-900neo, a strategic move that underscored its commitment to efficiency and passenger comfort. This fleet upgrade enabled the opening of the flagship route to Paris, re-establishing a vital air bridge between Senegal and France. Since then, the network has continued to grow, adding key destinations like Casablanca and Milan, reflecting the airline's rapid evolution from a regional startup to a significant international player.