FitsAir

FitsAir, a dynamic force in Sri Lankan aviation, has evolved significantly since its inception to become a trusted name in regional travel. Formerly operating as ExpoAir, the airline holds the distinction of being the first private airline in Sri Lanka licensed for international cargo and passenger operations. Today, it focuses on providing reliable, budget-friendly connections between the island and key destinations in South Asia and the Middle East, prioritizing passenger comfort and schedule consistency.

FitsAir distinguishes itself by combining the efficiency of a low-cost carrier with the warmth of traditional Sri Lankan hospitality. The airline's mission centers on making air travel more accessible and "no-nonsense," offering streamlined services that cater to both expatriate workers and leisure travelers. With a history rooted in logistics and cargo, the company brings a strong operational discipline to its scheduled passenger flights.

The airline currently operates a focused fleet, primarily consisting of Airbus A320 and ATR 72 aircraft, designed to serve short to medium-haul routes effectively. One of its most popular connections links Dubai with Colombo, providing a vital bridge for travelers between the UAE and Sri Lanka. FitsAir places a high priority on safety and punctuality, striving to offer a hassle-free journey at a competitive price point.

Contacting FitsAir in the United Arab Emirates

For travelers in the United Arab Emirates, contacting FitsAir is straightforward thanks to their dedicated local representation. Whether you are planning a trip from Dubai or need assistance with an existing reservation to Colombo, the airline has established specific channels to support your needs. In the UAE, FitsAir operates primarily through a General Sales Agent (GSA), ensuring that passengers have access to local expertise and support without needing to call international numbers for general inquiries.

Official Website

For the most up-to-date flight schedules, baggage policies, and direct bookings, the official website is the primary resource. While there is no specific regional sub-domain for the UAE, the global site serves all passengers effectively.

• Official Website: https://fitsair.com

Contact Information

Travelers in the UAE can reach out to the local sales and support team during standard business hours. For urgent matters outside these hours, the global 24/7 helpline is available.

• Customer Service (UAE): +971 4 385 3392 (Local Landline)
• Ticket Booking & Support (Mobile): +971 56 515 3301
• Email (UAE Support): salessupport@airpark.aero
• Email (General Inquiries): hello@fitsair.com
• Mobile App: Currently, FitsAir does not operate a dedicated mobile application. Passengers are advised to use the mobile-friendly official website for all digital services.

Social Media

Stay connected with FitsAir for the latest announcements and travel updates through their official social media profiles.

• Facebook: https://www.facebook.com/FitsAir/
• Instagram: https://www.instagram.com/fitsair/
• LinkedIn: https://www.linkedin.com/company/fitsair/

Local Offices in United Arab Emirates

FitsAir is represented in Dubai by Airpark Aviation Services. You can visit their office for in-person assistance regarding ticketing and reservations.

• Dubai Sales Office (GSA):
  Airpark Aviation Services LLC
  Office 203, Ithraa Tower, Garhoud
  Dubai, United Arab Emirates
• Office Hours: Mon-Fri: 9:00 AM – 6:00 PM; Sat: 9:00 AM – 2:00 PM; Sun: Closed.

Emergency & 24/7 Support

If you require immediate assistance outside of local UAE business hours, you can contact the airline's headquarters in Sri Lanka, which operates a 24-hour contact center.

• 24/7 Global Helpline: +94 11 7 940 940
• WhatsApp Support: +94 777 811 118 (Messaging only)

Baggage Policy Overview

FitsAir operates with a straightforward, value-based baggage policy designed to keep fares affordable while offering flexibility for passengers who need it. Whether you are flying light for a quick business trip or carrying gifts home to family, understanding these allowances beforehand will ensure a smooth check-in experience at Dubai or Colombo.

Carry-On Baggage Allowance

All passengers flying on FitsAir Economy Class are entitled to a complimentary cabin baggage allowance. The airline strictly enforces weight limits to ensure safety and comfort on board.

• Standard Allowance: One piece of hand luggage weighing up to 7 kg.
• Dimensions: The maximum dimensions should not exceed 56 x 45 x 25 cm to ensure it fits in the overhead compartment.
• Personal Items: Passengers may also carry a small personal item, such as a laptop bag or ladies' handbag. However, please note that FitsAir often counts the total weight of all cabin items (including your laptop bag) towards the 7 kg limit. It is highly recommended to pack within this total limit to avoid unexpected gate charges.
• Infants: Passengers traveling with an infant are typically allowed an additional cabin bag of up to 5 kg containing immediate necessities for the flight.

Checked Baggage Limits

Your checked baggage allowance depends on the specific fare class you purchased (e.g., Economy Basic, Classic, or Flex). Since FitsAir follows a "weight concept" policy, you can check in multiple bags as long as the total weight does not exceed your allowance.

Important Rules for Checked Bags:

• Single Item Weight Limit: For health and safety reasons, no single piece of luggage can weigh more than 32 kg. If you have 40 kg of allowance, you must split it into at least two bags.
• Maximum Size: The total dimensions (Length + Width + Height) of any single bag should not exceed 158 cm.

Excess Baggage Fees

If you plan to travel with more than your allocated weight, it is significantly cheaper to purchase excess baggage in advance rather than at the airport.

• Pre-Purchase: You can buy extra weight via the FitsAir website or by contacting their call center up to 24 hours before departure.
• Airport Rates: Excess baggage fees charged at the check-in counter are higher and are usually calculated on a per-kilogram basis. Rates can range from approximately USD 10 to USD 15 per kg, depending on the route and current tariffs.

Special Items and Sports Equipment

FitsAir accommodates special items, but they often fall outside the standard free baggage allowance.

• Sports Equipment: Items such as golf clubs, surfboards, or cricket kits are generally subject to excess baggage fees. They must be packed securely in protective cases.
• Televisions: Passengers often transport TVs on regional flights. FitsAir accepts televisions (maximum size usually up to 55 inches) as checked baggage, but a special handling fee applies. The TV must be in its original factory packaging to be accepted.
• Musical Instruments: Small instruments may be carried on board if they fit within the cabin baggage dimensions. Larger instruments must be checked in and will count towards your weight allowance or incur excess fees.

Restricted and Prohibited Items

To comply with international safety regulations and UAE/Sri Lanka customs laws, the following items are strictly prohibited in your luggage:

• Prohibited in Checked Baggage: Lithium batteries, power banks, e-cigarettes, and valuable items (cash, jewelry, laptops, important documents). These must be in your carry-on.
• Prohibited in All Baggage: Explosives, flammable liquids (fuels, paints), compressed gases, corrosives, and sharp objects in the cabin (knives, scissors).
• Smart Bags: Bags with non-removable lithium batteries are generally forbidden. If the battery is removable, it must be taken out and carried in the cabin.

Tips for Packing Efficiently

Make the most of your journey with these packing tips:

• Weigh Before You Leave: Use a portable luggage scale to ensure your combined carry-on weight (including laptop) is under 7 kg.
• Distribute Weight: If traveling as a family, remember that while allowances can often be pooled, individual bags must not exceed the 32 kg safety limit.
• Label Your Bags: Attach clear ID tags with your name, phone number, and email inside and outside your bags.
• Secure Your TV: If bringing a television from Dubai, ensure it is heavily padded and box-marked as "Fragile."

Traveling with Pets on FitsAir

FitsAir understands that pets are part of the family and strives to accommodate them whenever possible. However, travel policies for animals are strictly regulated and depend heavily on the aircraft type, route, and local laws. This is particularly important for international flights between the UAE and Sri Lanka. Passengers planning to fly with their pets are strongly advised to contact the airline's support team well in advance to verify eligibility and book space.

Transport Options

In Cabin (Carry-on)

Transporting a pet in the cabin is a service that may be available for very small animals, but it is subject to specific flight conditions and aircraft limitations. This option is not guaranteed on all routes.

• Availability: In-cabin travel depends on the specific aircraft operating your flight. You must confirm this service with the airline at the time of booking.
• Carrier Requirements: Pets must be housed in a secure, ventilated carrier that fits comfortably under the seat in front of you. Soft-sided carriers are generally recommended for easier stowage.
• Size and Weight: Strict weight and size limits apply to the combined weight of the pet and the carrier. Only small dogs and cats that can stand and turn around inside their carrier are typically permitted.
• Pet Behavior: The animal must remain inside the carrier throughout the entire flight and must not disturb other passengers.

In Cargo Hold (Checked Baggage)

For pets that exceed the size or weight limits for the cabin, traveling as checked baggage in the aircraft's hold is the standard alternative. The hold is pressurized and temperature-controlled to ensure animal safety.

• Crate Standards: Animals must travel in a rigid, IATA-compliant travel crate. The container must have a leak-proof bottom, secure locking mechanism, and adequate ventilation on multiple sides.
• Comfort: The crate must be spacious enough for the animal to stand up naturally, turn around, and lie down without restriction.
• Temperature Safety: FitsAir may restrict pet travel if extreme temperatures are forecast at the departure or arrival airports, such as during peak summer in Dubai, to prevent health risks to the animal.

As Manifest Cargo

In many cases, particularly for flights entering strict jurisdictions or for very large animals, pets must be shipped as manifest cargo rather than checked baggage. This is often the mandatory method for live animals entering the United Arab Emirates.

• Regulatory Compliance: This method ensures full compliance with international biosecurity and customs regulations.
• Booking: Cargo travel requires a separate booking process and an Air Waybill (AWB). It is handled by the airline's cargo division or a specialized pet relocation agent.

Required Documentation

Documentation is the most critical aspect of international pet travel. Missing paperwork is the most common reason for transport refusal. Ensure you have the following prepared:

• Veterinary Passport: A valid pet passport containing identification details of the animal.
• Health Certificate: An official veterinary health certificate issued shortly before travel (typically within a week or two), confirming the pet is free from contagious diseases and fit to fly.
• Vaccination Records: Proof of up-to-date vaccinations, most importantly for Rabies. The vaccination must usually be administered at least 30 days prior to travel but not be expired.
• Import Permits: A valid import permit from the destination country. For example, traveling to Colombo requires approval from the Department of Animal Production and Health in Sri Lanka.

Preparation Tips

Proper preparation can make the journey significantly less stressful for your pet. Focus on acclimatization and comfort well before the flight date.

• Crate Training: Encourage your pet to spend time in their travel crate weeks before the trip. This makes the crate feel like a safe space rather than a punishment.
• Hydration: Ensure your pet is well-hydrated before the flight. If they are traveling in the hold, attaching a water dispenser to the crate door is highly recommended.
• Familiar Scents: Placing a piece of clothing with your scent or a familiar blanket inside the carrier can help calm the animal. Avoid placing large toys or loose items that could cause injury.
• Feeding: Offer a light meal a few hours before departure. Avoid heavy feeding right before the flight to reduce the risk of nausea.

Restrictions and Safety

FitsAir enforces safety rules to protect both the animals and the aircraft operations.

• Brachycephalic Breeds: Snub-nosed animals (such as Pugs, Bulldogs, and Persian cats) are susceptible to respiratory issues at high altitudes. The airline may restrict or ban these breeds from air travel for their own safety.
• Age Limits: Puppies and kittens are generally not accepted for travel until they have reached a minimum age (usually several months) to ensure they can withstand the journey.
• Prohibited Animals: Rodents, reptiles, and wildlife are typically not accepted as passenger baggage.

Important: Pet travel regulations are complex and subject to change without notice. We strongly recommend contacting FitsAir customer support or their local sales office at least 72 hours before your intended departure to confirm current rules, fees, and availability for your specific route.

FitsAir Loyalty and Rewards Overview

FitsAir stays true to its "Friend in the Skies" philosophy by prioritizing affordable fares and direct value over complex mileage schemes. Rather than accumulating miles that may expire, the airline focuses on instant gratification through exclusive partnerships and discounts. For travelers flying between Dubai and Colombo, this means loyalty benefits are delivered via recognized partner programs and banking relationships, ensuring that regular flyers and specific community members receive tangible perks immediately upon booking.

Membership Status and Privileges

In the absence of a proprietary frequent flyer club, FitsAir extends "elite-like" privileges and discounts to members of specific partner organizations and premium cabin travelers. The following groups effectively serve as the airline's recognized tiers:

• Fazaa Members (UAE Exclusive): FitsAir has a dedicated partnership with the Fazaa social initiative in the UAE. Cardholders can typically access exclusive discounts (often up to 15%) on base fares, acknowledging their status within the UAE community.
• Service Wings Members: This specialized program honors active and retired military personnel. Members of the Armed Forces are eligible for significant fare reductions (approximately 25%) and flexibility, acting as a gratitude tier for those who serve.
• Business Class Travelers (Premium Tier): Passengers booking Business Class on the Dubai route enjoy top-tier benefits comparable to "Gold" status, including complimentary chauffeur service at Dubai International Airport, priority check-in, and enhanced baggage allowances.

Earning Rewards and Cashback

Instead of earning "air miles," FitsAir allows passengers to earn financial rewards and cashback through financial partners and payment platforms:

• Mintpay Partnership: Travelers can use Mintpay to book flights, which often allows for "Pay Later" installment plans or instant cashback rewards on ticket purchases, effectively turning travel spend into savings.
• Bank Card Partners: The airline frequently collaborates with major UAE and Sri Lankan banks (such as Emirates NBD) to offer exclusive seasonal discounts or credit card points multiplier promotions when booking directly.
• Corporate Offers: Small and medium enterprises (SMEs) and corporate clients can often negotiate bulk perks or fixed rates, functioning similarly to a corporate loyalty agreement.

Redeeming Benefits

The redemption process with FitsAir is designed to be seamless and immediate, removing the need to search for award seat availability:

• Instant Discounts: "Redemption" occurs at the point of sale. By presenting a Fazaa card or using a partner credit card, the discount is applied instantly to the ticket price.
• Service Upgrades: Business Class perks, such as lounge access or priority boarding, are automatically triggered by the fare class rather than a membership card.
• Cashback Use: Cashback earned via platforms like Mintpay can be used for future purchasing power across their respective merchant networks.

Alliance Membership

FitsAir is an independent, privately owned airline and is not currently a member of major global alliances such as Star Alliance, oneworld, or SkyTeam. This independence allows them to maintain their low-cost structure and form agile, region-specific partnerships that directly benefit their target markets in South Asia and the Middle East.

How to Access Benefits

Joining the "loyalty" ecosystem of FitsAir involves becoming part of their partner networks:

• Check Eligibility: Ensure you hold a valid Fazaa card or eligible bank credit card before booking.
• Monitor Offers: Visit the "Offers" section of the FitsAir website regularly, as partnerships with UAE banks are updated frequently.
• Book Direct: To claim partner discounts or use installment services, bookings should typically be made directly through the airline's website or designated sales offices rather than third-party aggregators.

Service Classes and Cabin Experience

FitsAir creates a travel experience that balances affordability with efficiency, staying true to its promise of being a user-friendly airline. While the carrier operates on a low-cost model, it provides distinct levels of service tailored to the aircraft type and flight duration. Passengers flying on international routes, such as the popular connection to Dubai, will find options ranging from value-driven Economy seating to a more exclusive premium cabin.

Economy Class

Economy Class is the primary offering across the FitsAir fleet, designed to deliver essential comfort at a competitive price point. On the Airbus A320 aircraft used for international sectors, the cabin features standard seating with adequate legroom for medium-haul journeys. On the smaller ATR 72 aircraft, utilized for domestic and regional hops, the cabin is compact yet efficient, catering to short flights where speed is the main priority.

Business Class

On select international flights operated by the Airbus A320, FitsAir offers a dedicated Business Class cabin. This exclusive section is intimate, typically consisting of just 8 seats in a spacious 2-2 configuration. Passengers in this cabin enjoy wider seats, generous legroom, and an enhanced recline, providing a more relaxing environment for work or rest. Business Class guests also benefit from priority check-in and boarding services, ensuring a swift passage through the airport.

In-Flight Comfort and Seating

The seating layout depends on the aircraft serving your route:

• Airbus A320: The Economy cabin follows a standard 3-3 layout. The Business Class cabin features a 2-2 configuration with only two rows, offering a private and quiet atmosphere.
• ATR 72: These turboprop aircraft feature a 2-2 seating arrangement. Since there is no middle seat, every passenger enjoys either a window or an aisle seat. The seats are non-reclining but are well-suited for flights that typically last under an hour.

Dining and Beverages

FitsAir's dining service is structured to give passengers control over their travel budget. Instead of including meals in the base fare for all passengers, the airline operates a flexible system.

• Economy Class: Dining in Economy is primarily a "Buy-on-Board" service. Passengers can purchase light snacks, tea, coffee, and soft drinks from the cabin crew during the flight. For those desiring a hot meal, FitsAir recommends the Pre-order service, allowing travelers to select and pay for their meals at the time of booking or via the airline's website prior to departure. This ensures availability and offers a wider choice of Sri Lankan and international dishes.
• Business Class: Passengers traveling in the premium cabin typically receive complimentary refreshments and meals as part of their fare inclusion.
• Special Dietary Needs: If you are pre-ordering a meal and have specific dietary requirements, it is advisable to arrange this at least 48 hours in advance through the airline's reservations team.

Entertainment and Connectivity

To maintain cost-effective fares, FitsAir does not offer seatback in-flight entertainment screens or Wi-Fi connectivity on board. The airline encourages a "Bring Your Own Device" (BYOD) approach. Passengers are advised to download movies, music, or e-books onto their smartphones, tablets, or laptops before the flight. Power outlets may not be available in Economy Class, so carrying a fully charged power bank is recommended.

Special Services and Assistance

FitsAir provides specific assistance services to ensure accessible travel, though some limitations apply due to its operational model:

• Passengers with Reduced Mobility: Wheelchair assistance is available for passengers who require help navigating the airport. This service must be requested at the time of booking or at least 48 hours before the flight to ensure ground support is arranged at both Colombo and the destination.
• Unaccompanied Minors: As a value-focused carrier, FitsAir generally does not accept unaccompanied minors (children traveling alone without a parent or legal guardian) and does not provide an in-flight escort service. Children must be accompanied by an adult passenger. Specific age policies should be verified directly with the airline before booking.
• Expectant Mothers: Expectant mothers can travel up to the 28th week of pregnancy without a medical certificate. From the 28th to the 35th week, a doctor’s certificate confirming fitness to fly is mandatory. Travel is generally not permitted after the 36th week for the safety of both mother and child.

Destinations & Route Network

FitsAir operates a targeted route network connecting the Middle East with its home base in South Asia. From its primary hub in Colombo, the airline provides vital links for travelers, focusing on reliability and convenient scheduling. The following table details the current flight frequency on its key operational route.

Planning a trip with FitsAir requires a bit of strategy to ensure you get the best value for your money. If you are flying popular routes like the one from Dubai to Colombo, it is highly recommended to book your tickets at least 3 to 4 weeks in advance. Last-minute bookings often come with higher price tags, while planning ahead allows you to secure lower fares. Additionally, try to be flexible with your travel dates; flying mid-week rather than on weekends can often result in significant savings.

To find the best deals and promotions, keep an eye on the airline's official website and social media channels. FitsAir frequently releases special offers during festive seasons or for specific regional routes. Signing up for their newsletter is an excellent way to receive alerts about flash sales directly in your inbox, ensuring you never miss an opportunity for a discounted getaway.

Streamline your airport experience by taking advantage of online check-in procedures. This service usually opens 24 to 48 hours before your scheduled departure, allowing you to confirm your presence and generate a digital boarding pass. This not only saves you time at the airport but also helps you avoid long queues at traditional check-in counters, giving you more time to relax before your flight.

Comfort is key, especially on regional flights across South Asia. Consider pre-selecting your seat during the booking process or at check-in. Whether you prefer a window seat for the views or an aisle seat for easy access, choosing your spot early ensures you sit exactly where you want. Be aware that some specific seat assignments might incur a small additional fee, but the extra comfort is often worth it.

Finally, enhance your travel security and convenience by considering travel insurance and managing your digital documents wisely. Comprehensive travel insurance is always a wise investment to cover unexpected delays or baggage issues. Furthermore, you can easily manage your itinerary by visiting the mobile-friendly website on your smartphone. We recommend saving PDFs of your boarding passes and travel documents directly to your device, ensuring they are readily available offline when you arrive at the airport.

Founding and Early Years

FitsAir began its journey in 1997 under the name Expo Aviation. It holds a distinct place in the aviation history of the region as the first private airline in Sri Lanka to be licensed for international cargo operations, as well as domestic passenger flights. In its formative years, the company focused heavily on logistics, operating a rugged fleet of cargo aircraft to facilitate trade across South Asia and beyond, establishing a reputation for operational resilience.

Rebranding and Strategic Shifts

In 2013, the airline underwent a major corporate identity transformation, rebranding as FitsAir to align more closely with its parent company, Aberdeen Holdings. This period marked a gradual expansion of its vision beyond cargo. The airline began to strengthen its foothold in the domestic passenger market, operating charter and scheduled flights from Ratmalana Airport to key local destinations such as Jaffna and Batticaloa, bridging the connectivity gap within the island nation.

Launch of International Passenger Operations

A pivotal moment in the airline's history occurred in October 2022, when FitsAir officially launched its scheduled international passenger services. Transitioning from a predominantly cargo and charter operator to a low-cost passenger carrier, the airline sought to democratize travel during a challenging economic period. The launch was headlined by the introduction of direct connectivity between Colombo and Dubai, a strategic move designed to serve the substantial demand from expatriate workers and tourists seeking affordable travel options.

Fleet Evolution

The evolution of the FitsAir fleet mirrors its changing business model. In the early days, the airline utilized robust freighter aircraft such as the Ilyushin IL-18 and Antonov AN-12 to handle heavy cargo. As the focus shifted to passengers, the fleet was modernized to include ATR 72 turboprops, ideal for short-haul efficiency. The entry into the international low-cost market was supported by the acquisition of Airbus A320 aircraft, allowing the carrier to operate medium-haul routes with greater capacity and comfort.

Modern Developments

Today, FitsAir continues to refine its "no-frills" model, focusing on punctuality and cost-efficiency. By stripping away complex legacy structures, the airline has positioned itself as a "Friend in the Skies," offering a simplified, budget-friendly alternative for regional travel. The company continues to explore new route opportunities within the SAARC and GCC regions, steadily increasing its flight frequencies to established hubs.