HOP!

HOP! is a distinguished regional airline that operates as a subsidiary of the renowned Air France group. Established to streamline the regional network, the airline plays a vital role in connecting smaller cities with major international gateways, offering passengers seamless travel experiences. With a focus on efficiency and accessibility, HOP! bridges the gap between provincial destinations and the broader global network, operating under the high standards of its parent company while maintaining a distinct regional identity.

The airline prides itself on a modern and versatile fleet, primarily consisting of efficient regional jets such as Embraer and Bombardier CRJ aircraft. These planes are perfectly suited for short to medium-haul routes, ensuring a comfortable journey for travelers. HOP! is dedicated to punctuality and service quality, upholding a strong safety culture and a customer-centric mission. Its operations are designed to facilitate business and leisure travel alike, making regional exploration easier and more convenient for everyone.

Key Airline Features:

• Seamless Connectivity: As an Air France subsidiary, passengers enjoy smooth transfers, unified booking systems, and access to the Flying Blue loyalty program.
• Modern Regional Fleet: The aircraft are specifically selected for regional operations, offering a balance of comfort, speed, and environmental efficiency.
• Commitment to Safety: Adhering to strict European and international safety standards, the airline maintains a rigorous maintenance and training schedule.
• Accessibility: The airline provides essential air links to regions that might otherwise be underserved, supporting local economies and tourism.

HOP! operates primarily as a regional subsidiary of Air France. Consequently, the airline does not maintain independent ticketing counters or standalone customer service centers in the United Arab Emirates. Commercial operations, including ticket sales, customer support, and flight management for HOP! services, are handled directly by the parent company.

Travelers in the UAE planning to book flights or requiring assistance with existing reservations are advised to contact Air France through their official channels. This ensures access to the most accurate and up-to-date information regarding flight schedules and network connections.

Online Services

• Official Website: Passengers should visit the official Air France website to book flights, check flight status, and manage itineraries. The site provides comprehensive access to the regional network operated by HOP!.
• Mobile App: Managing bookings and checking in online can be conveniently done via the Air France mobile application, which fully supports regional subsidiary flights.

Customer Support

• General Inquiries: For questions regarding baggage, flight changes, or special assistance, please direct your inquiries to the Air France customer service team available for the UAE region.
• Ticket Booking: Reservations can be made through the global call centers or authorized travel agents representing the Air France-KLM group.

Local Presence

Since there are no dedicated HOP! offices in the region, passengers seeking in-person assistance should visit Air France representative offices or airport counters. These facilities are equipped to handle queries related to partner airlines and regional connections.

Baggage Policy Overview

As a subsidiary of Air France, HOP! generally aligns its baggage policies with the standards set by its parent company. This ensures a seamless travel experience for passengers connecting from regional flights to the wider international network. Understanding the specific allowances for your fare class is essential for a smooth journey, whether you are traveling on a short domestic hop or connecting to a long-haul destination.

Carry-on Baggage Allowances

Passengers flying with HOP! are typically entitled to bring cabin baggage, though the exact allowance may depend on the travel cabin and fare type. It is important to adhere to strict dimension and weight limits to ensure all items fit safely in the overhead compartments or under the seat.

• Standard Economy: Usually allows for 1 cabin bag and 1 personal accessory (such as a handbag, briefcase, or laptop bag).
• Dimensions: The standard maximum dimensions for the cabin bag are typically 55 x 35 x 25 cm (including pockets, wheels, and handles). The personal accessory should fit under the seat in front of you.
• Weight Limit: The combined weight of the cabin bag and accessory generally must not exceed 12 kg for Economy Class passengers.

Checked Baggage Limits

The checked baggage allowance varies significantly based on the fare purchased (e.g., Light, Standard, or Flex). Passengers are advised to check their specific ticket conditions before packing.

• Light Fares: Often do not include a checked bag. Passengers on these fares must purchase baggage allowance separately if needed.
• Standard Fares: Typically include 1 checked bag weighing up to 23 kg.
• Maximum Weight and Size: A single piece of checked luggage usually cannot exceed 23 kg (or 32 kg with an overweight fee) and the total dimensions (length + width + height) should not exceed 158 cm. Bags weighing more than 32 kg are generally not accepted as checked luggage and must be shipped as cargo.

Excess Baggage and Fees

If your luggage exceeds the weight or size limits, or if you wish to bring additional bags beyond your ticket's allowance, extra fees will apply. These fees are generally lower when purchased online in advance compared to paying at the airport counter on the day of departure. It is highly recommended to arrange for excess baggage prior to arriving at the airport to save time and money.

Special Items

HOP! accommodates the transport of special items, though specific rules and potential fees apply depending on the nature of the equipment.

• Sports Equipment: Items like golf bags, skis, or surfboards can often be transported. If they fall within the standard baggage allowance dimensions and weight, they may be included; otherwise, a special fee applies. Approval from customer service is often required 48 hours before the flight.
• Musical Instruments: Small instruments can be taken into the cabin as hand luggage if they fit the dimensions. Larger instruments requiring a seat must be booked in advance, or they can be checked into the hold in a hard-shell case.

Restricted and Prohibited Items

Safety is the top priority. Certain items are strictly prohibited on board or have specific transport restrictions.

• Prohibited Everywhere: Explosives, flammable liquids, fireworks, and corrosive substances.
• Cabin Restrictions: Sharp objects (scissors, knives), tools, and liquids exceeding 100ml (unless packed in a single clear, re-sealable 1-liter plastic bag) are not allowed in carry-on luggage.
• Lithium Batteries: Spare lithium batteries and power banks must be carried in carry-on baggage only and never in checked luggage.

Tips for Packing Efficiently

To ensure a stress-free airport experience, consider these packing tips:

• Label Your Bags: Always attach a tag with your name, phone number, and email address to both the outside and inside of your luggage.
• Keep Valuables Close: Never pack medication, important documents, keys, or expensive electronics in your checked luggage. Keep them in your carry-on.
• Weigh at Home: Use a portable luggage scale to check the weight of your bags before leaving home to avoid unexpected fees at the airport.

Traveling with Pets on HOP!

HOP! understands that pets are part of the family and strives to make their journey as comfortable as possible. As a subsidiary of Air France, the airline permits cats and dogs to travel either in the cabin or in the hold, depending on their size and weight. Passengers are encouraged to book their pet's travel well in advance, as space for animals on board is limited.

Transport Options

In Cabin (Carry-on)

Small pets can join you in the cabin, allowing for a reassuring travel experience for both you and your animal companion.

• Carrier Dimensions: The transport bag must not exceed 46 x 28 x 24 cm. Soft-sided carriers are recommended as they fit more easily under the seat.
• Maximum Weight: The total weight of the pet and the carrier combined must not exceed 8 kg.
• Allowed Pet Types: Only dogs and cats are permitted in the cabin.
• Breed Restrictions: Generally, no specific breed bans apply for the cabin, provided the animal fits comfortably in the closed carrier.
• Limit per Passenger: Each passenger is allowed to transport only one animal in the cabin.

In Cargo Hold (Checked Baggage)

Animals that exceed the weight or size limits for the cabin must travel in the hold, which is pressurized and temperature-controlled for their safety.

• Container Requirements: Pets must travel in a rigid plastic or fiberglass crate approved by IATA. It must be bolted together (no plastic clips) and allow the animal to stand, turn around, and lie down naturally.
• Weight and Size Limits: This option is typically for pets weighing between 8 kg and 75 kg (including the crate).
• Temperature Restrictions: Travel may be restricted if extreme temperatures are forecast at departure, arrival, or connecting airports.
• Required Documentation: A waiver of responsibility and a checklist for the crate setup must often be signed at check-in.

As Cargo (Freight)

For specific situations, pets must be transported as freight rather than checked baggage.

• When Required: This is mandatory for very large animals (usually over 75 kg), unaccompanied pets, or travel to countries with strict entry rules requiring cargo manifestation.
• Special Requirements: The container must meet stricter sturdiness standards.
• Booking Procedure: These arrangements must be made through the dedicated cargo department, such as Air France-KLM Cargo.

Required Documentation

To ensure a smooth journey, you must present the following documents at the airport:

• Veterinary Passport: An up-to-date passport identifying the animal.
• Health Certificate: A statement from a veterinarian issued within a specific timeframe (usually 10 days) before travel, confirming the animal is fit to fly.
• Vaccinations: Proof of all required vaccinations, most importantly anti-rabies, which must be valid (typically administered at least 21 days prior to travel).
• International Certificates: Additional sanitary certificates may be required depending on the destination country's regulations.

Service Costs

Fees for transporting pets are charged per leg and vary based on the destination. The following are estimated ranges:

• In-Cabin Fee: Approximately €40 to €125 per flight, depending on whether the route is domestic or within Europe.
• Cargo Hold Fee: Approximately €80 to €200 per flight, varying by route distance and connections.
• Note: Prices are subject to change and should be confirmed at the time of booking.

Preparation Tips

Preparing your pet effectively can significantly reduce travel stress:

• Carrier Requirements: Ensure the crate is well-ventilated and secure. Familiarize your pet with the crate or bag days or weeks before the flight.
• Feeding: Avoid feeding your pet a large meal within 2 to 4 hours of departure to prevent nausea, but ensure they are hydrated.
• Stress Reduction: Place an absorbent pad at the bottom of the carrier and include a familiar item, like a small blanket or toy, to comfort them. Sedation is generally not recommended as it can interfere with their breathing at high altitudes.

Restrictions

Certain limitations apply to ensure safety and regulatory compliance:

• Prohibited Breeds: Category 1 (attack dogs) are strictly prohibited. Category 2 (guard/defense dogs) may face severe restrictions or require cargo transport.
• Brachycephalic Animals: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Persians) are often prohibited from travel in the cargo hold due to respiratory risks; they may only travel in the cabin if they meet weight limits or must be shipped as cargo.
• Prohibited Animals: Rodents, reptiles, and other exotic species are generally not allowed in the cabin or hold.
• Exceptions: Recognized service dogs usually travel free of charge in the cabin, regardless of weight, provided prior arrangements are made.

Important: Pet travel regulations are complex and subject to change. We strongly recommend contacting HOP! or Air France customer service directly at least 48 hours before your flight to confirm availability and specific requirements for your itinerary.

Flying Blue Loyalty Program

HOP! participates in Flying Blue, the leading frequent flyer program shared with Air France, KLM, and other partner airlines. This rewarding scheme allows passengers to earn Miles on every flight and enjoy a wide range of exclusive benefits designed to make travel smoother and more enjoyable. Whether flying regionally within France or connecting to international destinations, members can accumulate points that unlock valuable rewards and elite status privileges.

Membership Tiers

• Explorer: The entry-level tier offering 4 Miles for every Euro spent and access to exclusive offers.
• Silver: Includes priority check-in, one extra checked bag, and 50% more Miles earned on flights.
• Gold: Grants access to airport lounges, SkyPriority services worldwide, and a 75% mileage bonus.
• Platinum: The top tier featuring the highest priority, dedicated service lines, and a 100% mileage bonus.

Earning Miles and XP

• Flights: Earn Miles based on the amount spent on tickets rather than distance flown (revenue-based system).
• Experience Points (XP): Gain XP on eligible flights to progress through the membership status levels.
• Partner Airlines: Accumulate Miles when flying with SkyTeam members and other global airline partners.
• Ground Partners: Earn rewards on hotel stays, car rentals, and lifestyle experiences with partnered brands.
• Everyday Spending: Collect Miles through co-branded credit cards and daily purchases with retail partners.

Redeeming Miles

• Award Flights: Use Miles to book tickets on HOP!, Air France, KLM, and partner airlines to destinations worldwide.
• Flight Upgrades: Treat yourself to a higher cabin class using Miles for added comfort and better service.
• Extra Options: Pay for seat selection, additional baggage, or lounge access with your accumulated Miles.
• Non-Flight Rewards: Redeem Miles for hotel nights, car rentals, or products from the online Flying Blue Store.

Alliance Membership

• Global Network: Through Air France, HOP! is affiliated with the SkyTeam alliance, connecting travelers to over 1,000 destinations.
• Key Partners: Enjoy reciprocal benefits with major carriers like Delta Air Lines, Korean Air, and Virgin Atlantic.
• Seamless Travel: Experience consistent service standards and smoother transfers across the entire alliance network.

How to Join

Joining Flying Blue is free, simple, and can be done entirely online. Prospective members can sign up via the Air France or HOP! website to receive their digital card immediately. Once registered, travelers can start earning Miles and Experience Points from their very first flight by adding their membership number to their booking.

Service Classes

As a subsidiary of Air France, HOP! offers service classes designed to mirror the standards of its parent company while catering to the specific needs of regional travel. The airline focuses on efficiency and comfort, ensuring a seamless experience for passengers connecting to long-haul flights or traveling between regional cities.

• Economy Class: The standard offering on all flights, designed for value and practicality. Passengers enjoy ergonomic seating, complimentary snacks, and a generous baggage allowance depending on the fare type selected. It is an ideal choice for leisure travelers and those on short trips.
• Business Class: Available on select routes and primarily aimed at travelers connecting to or from Air France international flights. This class offers premium benefits such as SkyPriority airport access, dedicated check-in counters, increased baggage allowance, and seating at the front of the cabin. On many flights, the adjacent seat is blocked to provide extra personal space and privacy.

Seat Configuration and Comfort

The HOP! fleet has been modernized and streamlined to operate exclusively with Embraer aircraft, specifically the E170 and E190 models. The airline has retired its Bombardier CRJ jets to offer a more consistent and spacious cabin experience across its entire network.

• 2-2 Configuration: The Embraer fleet features a distinct cabin layout with two seats on either side of the aisle. This means there are no middle seats on board, guaranteeing every passenger either a window view or direct aisle access.
• Seat Features: The cabin is designed with passenger comfort in mind, offering generous headroom and large windows. Seats are typically upholstered in high-quality leather and feature adjustable headrests and ample legroom, which is often superior to that found on other regional aircraft.

In-Flight Dining

Despite the short duration of most flights, HOP! maintains a tradition of hospitality. Service is complimentary and delivered with a focus on quality.

Passengers in Economy Class are typically offered a selection of beverages (hot and cold soft drinks) accompanied by a sweet or savory snack, such as biscuits or a small sandwich, depending on the time of day. Travelers in Business Class can expect an enhanced catering service, which may include a cold meal tray, gourmet snacks, and a wider selection of beverages, including wines and champagne, to make the journey more enjoyable.

Entertainment and Connectivity

Given the regional nature of the flights, seatback screens are not installed. However, the airline provides digital solutions to keep passengers entertained during their journey.

Travelers are encouraged to download the Air France Play app on their smartphones or tablets before departure. This service allows passengers to download a wide range of newspapers, magazines, and podcasts free of charge, which can be enjoyed throughout the flight. USB ports for charging personal devices are available on the majority of the modernized Embraer fleet.

Special Services

HOP! is committed to making travel accessible and convenient for all passengers, offering a range of specialized services to assist those with specific needs.

• Families and Children: The airline offers services for Unaccompanied Minors (UM), ensuring children traveling alone are supervised from check-in to handover at the destination. Families traveling with infants receive priority boarding to settle in comfortably.
• Passengers with Reduced Mobility: Assistance is available at all airports and on board. Passengers requiring wheelchairs or help navigating the terminal should request these services at least 48 hours in advance to ensure seamless support.
• Special Meals: While standard snack service is limited, passengers with specific dietary requirements traveling in Business Class are advised to contact customer service in advance to check availability.

HOP! operates a focused network of regional routes, primarily centered around its strategic hub in Albuquerque. The airline specializes in connecting smaller communities with key destinations, ensuring vital air links for both business and leisure travelers across the region.

Planning a journey with HOP! (AN)? Securing the best fares and ensuring a smooth travel experience requires a bit of preparation. Whether you are flying for business or leisure, understanding the booking dynamics of this airline can help you save money and avoid unnecessary stress at the airport.

To find the most competitive fares, it is generally advisable to book your tickets at least 3 to 4 weeks in advance. Last-minute bookings often come with a premium, especially on popular routes. If your travel dates are flexible, consider searching for flights mid-week, as flying on Tuesdays or Wednesdays is frequently cheaper than on weekends. Keep an eye out for seasonal promotions and special offers by subscribing to the airline's newsletter or following their official social media channels, where flash sales are often announced first.

Streamline your airport experience by taking advantage of online check-in. This service typically opens 24 to 30 hours before departure, allowing you to confirm your presence and download your boarding pass directly to your smartphone. Using the airline's mobile app is highly recommended; it not only facilitates check-in but also provides real-time notifications regarding gate changes or flight delays, keeping you informed every step of the way.

For a more comfortable journey, consider selecting your seat during the booking process. While this may sometimes incur a small additional fee, securing your spot in advance allows you to choose between a window or aisle seat to match your personal preference. Finally, travel insurance is always a wise investment. It provides a safety net against unexpected cancellations, baggage issues, or medical emergencies, giving you peace of mind as you travel with HOP!.

Founding and Early Years

HOP! was officially launched in March 2013, born from a strategic initiative by the Air France group to restructure its short-haul and regional operations. The airline was created through the merger of three existing regional subsidiaries: Brit Air, Regional, and Airlinair. This consolidation aimed to simplify the group's structure, reduce costs, and create a unified brand capable of competing more effectively with the growing presence of low-cost carriers in the European market. By bringing these distinct entities together, the company established a robust network designed to connect French regions and European cities with high frequency and efficiency.

Strategic Expansion and Network Development

In its early years, the airline focused on optimizing its route network to serve both business and leisure travelers. The primary goal was to facilitate seamless connections to the parent company's long-haul flights while maintaining vital inter-regional links that bypassed major central hubs. This period saw the airline strengthening its presence at key airports and enhancing its schedule to offer attractive day-return options for corporate travelers. The carrier played a crucial role in territorial continuity, ensuring that smaller provincial cities remained accessible within the broader global transportation grid.

Fleet Evolution

At its inception, the airline operated a diverse and complex fleet inherited from its three predecessor companies, including ATR turboprops, Bombardier CRJ series aircraft, and Embraer regional jets. Over time, a major modernization strategy was implemented to streamline operations and improve passenger comfort. The airline gradually phased out its ATR and CRJ aircraft, moving towards a simplified fleet structure. Today, the carrier relies primarily on modern Embraer jets, such as the E170 and E190 models. This transition not only reduced maintenance complexity but also offered a standardized, quieter, and more comfortable cabin experience for passengers.

Integration and Rebranding

A significant milestone in the airline's history occurred in 2019, when it underwent a strategic rebranding to become Air France HOP. This move was designed to visually and operationally align the subsidiary more closely with the parent brand, emphasizing the seamless nature of the service provided across the entire group. The name change signaled a deeper integration of commercial policies, maintenance standards, and network planning. This period marked a shift from operating as a quasi-independent brand to becoming a clearly defined regional arm of the national flag carrier, reinforcing the guarantee of quality and safety associated with the main group.

Modern Developments

In recent years, the airline has continued to adapt to the changing landscape of the aviation industry. Focus has shifted heavily towards environmental sustainability and operational efficiency. By optimizing flight paths and utilizing the more fuel-efficient Embraer aircraft, the carrier actively contributes to the group's decarbonization goals. The airline has also embraced digital innovation, fully integrating its services into the parent company's mobile ecosystem, allowing for a frictionless passenger experience from booking to boarding.