Izhavia

Izhavia serves as the flag carrier of the Udmurt Republic, dedicated to connecting the region with key economic and cultural centers across the country. Based in Izhevsk, the airline plays a vital role in maintaining transport accessibility for local residents and business travelers alike. With a focus on punctuality and traditional hospitality, the carrier ensures a steady link between the Urals and the rest of the federation, evolving from a local aviation enterprise into a modern regional operator.

Connecting the Regions

The airline focuses on maintaining a robust domestic network, ensuring that the industrial hub of the Udmurt Republic remains well-connected to major Russian cities. The flight schedule is designed to accommodate both business and leisure travelers, with frequent connections to the capital, Moscow, and the cultural center of Saint Petersburg. Additionally, the carrier operates seasonal and regular routes to the popular resort city of Sochi, facilitating holiday travel for residents of the Urals.

Fleet and Service

For decades, the airline was known for operating the reliable Soviet-designed Yak-42 aircraft, celebrated for their durability in various weather conditions. In recent years, the company has embarked on a modernization program, introducing Boeing 737-800 aircraft to its fleet to enhance passenger comfort and operational efficiency. Beyond the main routes, the airline strengthens regional ties with flights to cities such as Yekaterinburg and Perm, underscoring its mission to foster closer economic cooperation within the region.

How to Contact Izhavia in the United Arab Emirates

Travelers currently in the United Arab Emirates should be aware that Izhavia does not maintain local representative offices or dedicated customer service centers in Dubai, Abu Dhabi, or other Emirates. All inquiries, including ticket changes and support, are handled centrally through the airline's headquarters in Russia. It is recommended to use digital channels or email to avoid international calling charges.

Official Website

For the most reliable information, ticket management, and flight updates, please visit the airline's official web portal:

• Official Website: www.izhavia.su

Contact Information

Since there is no local support team in the region, please use the following international contact details. English-speaking support may be limited, so email is often the most effective method of communication.

• Customer Service (International): +7 (3412) 222-644 (International call rates apply)
• Ticket Booking & Support: +7 (3412) 222-644
• Email: support@izhavia.su
• Mobile App: "Izhavia" (Available for Android via the official website or RuStore)

Social Media

You can also check for updates or try to contact the support team via their official social media channels:

• Telegram: Official Channel
• VK (VKontakte): Official Community

Local Offices

Note for UAE Travelers: There are no physical airline desks or walk-in offices at airports in the United Arab Emirates. For reference, the airline's main headquarters is located in Russia:

• Headquarters Address: Izhevsk Airport, Zavyalovsky District, Udmurt Republic, Russia, 427000

Carry-on Baggage Allowance

For most flights operated by Izhavia, passengers are entitled to a specific hand luggage allowance designed to ensure safety and comfort on board. The standard allowance typically permits one piece of carry-on baggage weighing up to 5 kg. The dimensions for this bag should generally not exceed 40 x 30 x 20 cm, allowing it to fit easily under the seat in front of you or in the overhead compartment. Passengers traveling on Business Class fares may be eligible for a higher weight allowance, often up to 10 kg.

In addition to the main carry-on bag, passengers are permitted to bring essential personal items on board free of charge. These include:

• A handbag, briefcase, or backpack (within reasonable size limits)
• A laptop or camera in a dedicated case
• Outerwear (coats, jackets)
• Baby food and travel cradles for infants
• Crutches or walking sticks for passengers with reduced mobility

Checked Baggage Rules

Izhavia generally operates on a Weight Concept rather than a Piece Concept for many of its fares. This means your allowance is based on the total weight of your luggage. For standard Economy Class tickets, the combined free baggage allowance (carry-on plus checked baggage) is typically 20 kg. For Business Class travelers, this limit is usually increased to 30 kg.

Travelers should pay close attention to "Light" or "Promo" fares, which may offer a reduced allowance (e.g., 10 kg) or no free checked baggage at all. It is essential to verify the specific conditions on your ticket before arriving at the airport, especially if you are connecting from international flights.

Excess Baggage Fees

If your luggage exceeds the free allowance specified on your ticket, you will be required to pay an excess baggage fee. These charges are calculated based on the weight of the excess luggage (per kilogram). Fees can be paid at the airport check-in counters in Izhevsk or other departure cities. To avoid unexpected costs, it is highly recommended to purchase additional baggage allowance in advance through the airline's official channels if you know you will be traveling heavy.

Sports Equipment and Musical Instruments

For tourists planning active holidays, such as skiing trips to Sochi, Izhavia offers friendly policies for sports equipment. Items such as skis, snowboards, hockey gear, and bicycles can often be transported free of charge, provided that their weight—combined with your other luggage—does not exceed your total free baggage allowance. If the total weight exceeds the limit, standard excess baggage rates will apply. All sports equipment must be properly packed in protective cases to prevent damage.

Musical instruments can be carried as hand luggage if they fit within the standard dimensions (e.g., a flute or violin). Larger instruments (like a cello or guitar) that exceed carry-on limits must be checked in or, in some cases, transported on an extra paid seat in the cabin, subject to prior arrangement with the airline.

Restricted and Prohibited Items

To ensure flight safety, the following items are strictly prohibited in both carry-on and checked baggage:

• Explosives, fireworks, and flares
• Compressed gases (flammable, non-flammable, or poisonous)
• Flammable liquids and solids (e.g., lighter fuel, matches, paints)
• Corrosives (acids, alkalis, wet cell batteries)
• Radioactive and magnetized materials

Lithium batteries and power banks must be carried only in your hand luggage and are forbidden in checked bags. Ensure all electronic devices are completely switched off and protected from accidental activation.

Tips for Efficient Packing

Since Izhavia often uses a combined weight allowance, packing efficiently is key to avoiding extra fees.

• Weigh your bags at home: Use a portable luggage scale to check your total weight (suitcase + backpack) before you leave for the airport.
• Distribute weight: If traveling with companions, distribute heavy items evenly, though remember that individual bag limits (usually max 30-32 kg per single piece) still apply for handling safety.
• Check your fare type: A ticket to Moscow or Saint Petersburg might have different rules depending on whether it is a "Promo" or "Standard" fare. Always read the fine print on your itinerary receipt.

Traveling with Pets on Izhavia

Izhavia welcomes passengers who wish to travel with their furry companions, understanding that pets are often an integral part of the family. Whether you are flying to explore Moscow or visiting the Udmurt Republic to discover its unique culture, the airline provides options to transport cats and dogs safely. It is essential to inform the airline about your pet at the time of booking, as there is a strict limit on the number of animals allowed on each flight.

Transport Options

In Cabin (Carry-on)

Small pets can travel in the cabin with their owners, provided they remain in a suitable carrier throughout the journey. This option is generally available for cats and small dogs.

• Maximum Weight: Typically up to 8 kg (including the weight of the carrier).
• Carrier Dimensions: The carrier size is not strictly defined by length/width/height but rather by the total linear dimensions. The sum of the three dimensions (length + width + height) must not exceed 115 cm.
• Requirements: The carrier must be well-ventilated and secure. Soft-sided carriers are often recommended as they are easier to fit under the seat.
• Limit: Usually only one pet carrier is permitted per passenger.

In Cargo Hold (Checked Baggage)

Animals that exceed the weight or size limits for cabin travel must be transported in the heated and pressurized cargo hold. This ensures larger pets can travel comfortably on routes to cities like Saint Petersburg or Sochi.

• Container Requirements: Pets must travel in a rigid, IATA-compliant crate with a secure lock and a waterproof bottom.
• Comfort: The container must be large enough for the animal to stand up, turn around, and lie down naturally.
• Documentation: All health documents must be attached to the crate.

As Cargo

For very large animals, unaccompanied pets, or species not permitted as baggage, transport must be arranged via the air cargo department.

• When Required: If the combined weight of the pet and crate exceeds the limit for checked baggage (typically 50 kg) or for commercial shipments.
• Procedure: This requires a separate booking process through the cargo terminal at Izhevsk airport or other departure points.

Required Documentation

To ensure a smooth check-in process, you must provide valid veterinary documents. While requirements can vary based on the specific route, the general rules for domestic travel within Russia are as follows:

• Veterinary Passport: For domestic flights, a correctly completed Veterinary Passport is generally sufficient. It must prove the animal's identity and vaccination status.
• Health Certification: While the Veterinary Certificate (Form No. 1) was traditionally required, it is now often replaced by a valid Veterinary Passport for non-commercial movement of pets within the country. However, ensuring your pet has a clinical note confirming they are healthy and fit to fly is crucial.
• Vaccinations: Proof of a valid rabies vaccination is mandatory. It must be administered no earlier than 30 days and no later than 12 months before travel.

Service Costs

Pet transportation is not included in the free baggage allowance and is charged as a special service. Fees are fixed based on the method of transport and the flight direction.

• In-cabin fee: Approximately 2,500 - 3,500 RUB, depending on the route.
• Cargo hold fee: Prices typically start from 3,500 RUB and increase based on the weight of the animal and crate.
• Note: Exact pricing should be confirmed during booking, as rates are subject to change without notice.

Preparation Tips

Preparing your pet for the journey can significantly reduce stress for both the animal and the owner.

• Carrier Familiarity: Let your pet get used to the carrier or crate several days before the flight.
• Feeding: Avoid feeding your pet a heavy meal 2–4 hours before departure to prevent airsickness.
• Hydration: Ensure the pet is well-hydrated, but empty water bowls before boarding to avoid spills.
• Calming: Consult your vet about safe ways to reduce stress; sedation is generally not recommended as it can be dangerous at high altitudes.

Restrictions

For safety reasons, Izhavia enforces certain restrictions on the types of animals allowed on board.

• Prohibited Breeds: Dogs belonging to aggressive or fighting breeds may be restricted or require reinforced cages.
• Brachycephalic Animals: Dogs and cats with flat faces (e.g., Pugs, Bulldogs, Persian cats) are more susceptible to breathing difficulties and may be restricted in the cargo hold.
• Prohibited Animals: Rodents, reptiles, wild animals, and laboratory animals are generally not permitted in the cabin or baggage.
• Exceptions: Recognized service/guide dogs accompanying passengers with disabilities may travel in the cabin free of charge, provided they have the necessary training certificates and are muzzled.

Important: Airline regulations regarding pet travel can change. It is highly recommended to contact Izhavia's support team directly at least 48 hours before your flight to confirm availability and specific requirements for your route.

Izhavia "Tau" Loyalty Program

Izhavia rewards its frequent flyers through its proprietary loyalty program known as "Tau", named after the Udmurt word for "thank you." This program is designed to offer tangible benefits to passengers who regularly fly through the airline's hub in Izhevsk, allowing them to turn every mile flown into savings for future journeys.

Membership Levels

The "Tau" program offers a tiered structure that rewards passengers based on their travel frequency and accumulated points. Unlike generic programs, Izhavia uses unique designations that reflect the depth of the relationship between the airline and the passenger.

• Compliment: The entry-level status assigned immediately upon registration. This tier allows members to begin accumulating bonus points from their very first flight, setting the foundation for future rewards.
• Appreciation: A status granted to frequent travelers who have accumulated 10,000 points. Reaching this level signifies a growing commitment to the airline and typically unlocks an accelerated rate of bonus accrual and additional privileges.
• Gratitude: The elite tier for the airline's top customers, achieved after collecting 30,000 points. Members at this level enjoy the highest percentage of bonus points per flight and premium recognition across the network.

Earning Points

Accumulating rewards in the program is straightforward, with the primary focus on flight activity and fare value.

• Flights: Members earn bonuses for every flown segment on Izhavia routes, such as popular trips to Moscow or Saint Petersburg.
• Fare Class: The number of points earned is directly linked to the ticket fare; higher-priced fares and Business Class tickets yield significantly more points than promotional economy tickets.
• Special Offers: The airline occasionally runs seasonal promotions where members can earn double or triple points on specific routes or during holiday periods.

Redeeming Points

The "Tau" program focuses on practical rewards that directly reduce the cost of travel for its members.

• Award Tickets: The primary use of points is to pay for new flight tickets. Members can use points to cover either a portion or the full cost of the fare, making travel more affordable.
• Flexibility: Unlike some programs with strict blackout dates, points can generally be used on most scheduled flights where seats are available.
• Ancillary Services: Depending on the current program terms, points may sometimes be applied toward excess baggage fees or other service charges, adding convenience to the journey.

Alliance Membership

Travelers should note the airline's standing regarding global networks to manage expectations for connecting flights.

• Independent Status: Izhavia is a regional carrier and is not a member of major global airline alliances like Star Alliance, SkyTeam, or oneworld.
• Partnerships: While earning and redeeming points is specific to the "Tau" program, the airline maintains interline agreements with other domestic carriers to facilitate smoother baggage transfer on connecting itineraries.

How to Join

Becoming a member of the "Tau" program is free and simple for all passengers.

• Visit the official website (izhavia.su) and navigate to the "Loyalty Program" section.
• Complete the online registration form with your personal details and contact information.
• Receive your unique membership number instantly. Be sure to enter this number during all future bookings to ensure your points are automatically credited to your account.

Available Service Classes

Izhavia (I8) tailors its onboard experience to meet the needs of both budget-conscious travelers and those seeking extra comfort. While the airline does not offer a First Class product, its Economy and Business Class cabins provide reliable service across its network.

Economy Class

Designed for practicality and value, Economy Class is available on all flights, from the short hop to Perm to longer journeys. Passengers flying on the airline's modern Boeing 737-800 fleet will find standard ergonomic seats, while those on the classic Yak-42 aircraft often appreciate the surprisingly generous legroom characteristic of older cabin designs.

• Baggage: One of the main advantages is the generous allowance, typically permitting 20 kg of checked luggage free of charge.
• Comfort: The cabin environment is simple but clean, with a focus on efficiency and friendly service from the crew.

Business Class

Available on select routes, such as the popular connection to Moscow, Business Class offers an elevated level of service. It is ideal for travelers who value privacy and time.

• Priority Services: Passengers enjoy dedicated check-in counters, priority boarding, and an increased baggage allowance of 30 kg.
• Seating: The cabin features a separate section with fewer seats, providing more personal space and a quieter atmosphere for working or relaxing.
• Lounge Access: Business Class tickets generally include access to business lounges at departure airports, allowing for a comfortable wait before the flight.

In-Flight Dining

Izhavia maintains a tradition of hospitality by offering complimentary catering on its flights, distinguishing it from many other regional carriers.

• Economy Meals: Depending on the flight duration, passengers are served either a light snack or a full hot meal. For instance, travelers on the route to Saint Petersburg can usually expect a hot lunch or dinner service.
• Business Dining: Business Class passengers are treated to an enhanced menu featuring a choice of hot main courses, appetizers, and desserts, served with a selection of beverages.
• Beverages: A variety of juices, soft drinks, tea, and coffee is available to all passengers throughout the flight.

Entertainment and Connectivity

The airline focuses on providing a classic flying experience. Currently, aircraft are not equipped with seatback entertainment screens or Wi-Fi connectivity. To ensure a pleasant journey, especially on longer flights to Sochi or Yekaterinburg, passengers are advised to:

• Bring Your Own Device: Pre-load your smartphone, tablet, or laptop with movies, music, and games before arriving at the airport.
• In-Flight Magazine: A complimentary airline magazine is available in the seat pocket, offering travel inspiration and local news from the Udmurt Republic.

Special Assistance

The airline provides a range of special services to ensure safety and comfort for all guests.

• Unaccompanied Minors: A supervised travel service is available for children aged 5 to 12 (mandatory) and up to 16 (optional). Airline staff accompany the child from the check-in desk at the departure airport—such as Izhevsk—through to the arrival gate where they are met by a designated guardian.
• Passengers with Disabilities: Comprehensive assistance is available for passengers with reduced mobility. This includes wheelchair services and help with boarding and disembarking. Requests should be made at least 48 hours in advance to ensure a smooth travel experience.

Izhavia operates a focused domestic route network centered around its primary hub in Izhevsk. The airline provides essential air links connecting the Udmurt Republic with key administrative, cultural, and industrial centers across Russia, ensuring convenient travel options for both business and leisure passengers.

Currently, the airline focuses on the following key destinations:

• Moscow: As the most frequent connection in the network, the airline offers multiple daily flights to the capital. This high-frequency service allows for flexible travel planning, perfect for business trips or exploring the iconic landmarks of the Kremlin and Red Square.
• Saint Petersburg: Travelers can take advantage of daily flights to Russia's cultural capital. This route is ideal for those wishing to experience the "Venice of the North," famous for its imperial palaces, the Hermitage museum, and the stunning Neva River embankments.
• Sochi: For a perfect getaway, the airline provides regular connections to the country's premier seaside resort. Whether you are looking to relax on Black Sea beaches or explore the nearby mountains, this route offers a convenient escape to a warmer climate.
• Yekaterinburg: Strengthening ties within the Urals, the carrier operates regular flights to this major industrial and cultural hub, facilitating easy regional transit.
• Perm: The network also includes service to Perm, maintaining vital regional connectivity for local residents.

Planning a trip with Izhavia can be a smooth experience with a few strategic steps. To secure the most competitive fares, it is highly recommended to book your tickets well in advance. Flight prices often increase closer to the departure date, particularly on popular routes connecting the airline's hub in Izhevsk with major metropolitan areas like Moscow and Saint Petersburg. If your travel dates are flexible, check fares for mid-week flights, as they are frequently more affordable than weekend departures.

To stay updated on the latest deals and seasonal promotions, consider subscribing to the airline's newsletter or frequently visiting their official website. Special offers may pop up for leisure destinations such as Sochi or regional connections to Yekaterinburg. Being proactive in looking for these discounts can result in significant savings on your journey.

Maximize convenience by taking advantage of the online check-in service. This feature typically becomes available 24 hours prior to your scheduled flight. It allows you to avoid long queues at the airport, select your preferred seat, and obtain your boarding pass digitally. This is especially useful for busy routes or short trips from cities like Perm.

Seat selection is another important aspect of a comfortable journey. During the booking or check-in process, review the seat map to choose a spot that suits your needs, whether you prefer a window view or extra legroom. Additionally, downloading the Izhavia mobile app can greatly enhance your travel experience by keeping all your booking details, boarding passes, and real-time flight status updates in one place.

Finally, adding travel insurance to your booking is always a wise decision. It provides coverage for unexpected changes or cancellations, offering peace of mind while you travel. By following these tips, you can ensure a more organized and stress-free flight experience.

A Legacy of Connection

The story of Izhavia is deeply intertwined with the development of aviation in the Udmurt Republic. Officially founded in 1992, the airline emerged from the reorganization of the local Aeroflot detachment, inheriting a rich tradition of connecting this industrial region with the wider world. From its base in Izhevsk, the carrier has focused on providing a reliable lifeline for the local community, evolving from a state-run enterprise into a competitive regional operator.

The Yak-42 Era

For decades, the airline was synonymous with the Yakovlev Yak-42, a robust Soviet-designed aircraft known for its reliability in challenging weather conditions. These distinctive trijets formed the backbone of the fleet, enabling steady service to the nation's capital, Moscow, and seasonal routes to the Black Sea resort of Sochi. During this period, the company built a strong reputation for technical excellence and safety, maintaining essential air bridges for both business travelers and holidaymakers.

Modernization and Growth

In recent years, the airline has embarked on a significant transformation to meet modern standards of comfort and efficiency. A major milestone was the introduction of Boeing 737-800 aircraft, which allowed for an expanded schedule and improved passenger experience. Today, the carrier continues to grow its network, offering regular flights to the cultural hub of Saint Petersburg and strengthening regional economic ties with cities like Yekaterinburg and Perm. This modernization reflects the airline's commitment to bridging the gap between the Urals and the rest of the country.