Regional Express

Regional Express Airlines, widely known as Rex, is not just a carrier but a vital link for the vast Australian continent. This airline specializes in making remote corners of the country accessible, connecting bustling metropolises with cozy regional centers and picturesque islands. Traveling with Rex is an opportunity to see authentic Australia beyond the usual tourist routes, relying on the expertise of the country's largest independent regional airline.

History and Mission

The airline was founded in 2002 following the merger of two historic carriers—Hazelton and Kendell—which emerged from the collapse of Ansett Australia. Since then, Rex has transformed into a symbol of reliability for residents of the outback. The company's main mission is "Heart of the Country," reflecting its commitment to maintaining vital transport links between state capitals and regional communities, ensuring access to medical services, business, and tourism.

Route Network and Service Regions

Rex's flight geography covers all Australian states. Based at key airports, the company offers convenient connections. From its main hub, the city of Sydney, regular flights are operated to picturesque places such as Port Macquarie, the agricultural region of Orange, or the city of Dubbo. Also from the capital of New South Wales, you can reach the city of Griffith, known for its farming heritage.

The airline's second most important hub is Melbourne. From here, tourists often fly to the secluded King Island or the Tasmanian port city of Burnie. Additionally, flights from Melbourne operate to the coastal resort town of Merimbula, which is popular among beach lovers.

Fleet and Safety

For many years, the backbone of the Regional Express fleet has been the reliable Saab 340 turboprop aircraft, perfectly suited for the short runways of regional airfields. In recent years, the airline has begun a large-scale modernization, adding Boeing 737-800NG jet liners to its fleet to serve trunk routes between major cities. Safety and maintenance are absolute priorities, confirmed by an impeccable reputation and strict adherence to Australian aviation standards.

Achievements and Recognition

Over the years, Rex has repeatedly received prestigious awards. The airline has frequently been recognized as one of the best regional airlines in the Asia-Pacific region. Passengers value the carrier for high punctuality, friendly on-board service, and the fact that, despite its growth, the company retains a soulful approach to every client.

For a comfortable journey across Australia, it is important to always stay in touch with your air carrier. The Regional Express (Rex) team offers several convenient communication methods for resolving booking issues, clarifying flight schedules, or arranging special services. Whether you are in a metropolis or a remote corner of the country, you can count on prompt support.

Official Website

The main source of up-to-date information is the airline's official web resource. Here you can manage your booking, check in online, and find out the latest news about flight status.

• Official Website: www.rex.com.au
• Customer Support (for international calls): +61 2 6393 5550
• Ticket Booking and Support (within Australia): 13 17 13
• Email: customer_relations@rex.com.au (using the feedback form on the website is also recommended)
• Mobile App: Rex Mobile (available for download on the App Store and Google Play, though main functionality is also accessible via the mobile version of the site)

Social Media

The airline maintains active pages on social networks, publishing inspiring photos of Australian landscapes and important updates:

• Facebook
• Instagram
• Twitter (X)
• LinkedIn

Offices and Representatives

The company's head office is located in the immediate vicinity of Sydney Airport. Passenger service counters are also open in departure terminals one hour before flight departure.

• Headquarters Address: 81-83 Baxter Road, Mascot, NSW 2020, Australia
• Postal Address: PO Box 807, Mascot, NSW 1460

Support Operating Hours

The contact center operates according to Australian Eastern Daylight Time (AEDT):

• Monday — Friday: 06:00 to 21:00
• Saturday — Sunday: 07:00 to 20:00

Please note: Contact details and operating hours may change. We strongly recommend checking up-to-date information on the official airline website before your trip.

When planning a trip with Regional Express (Rex), it is important to remember a unique feature of this carrier: its fleet consists of two completely different types of aircraft. Baggage rules can differ significantly depending on whether you are flying on a large jet liner between metropolises or heading on a small turboprop plane to cozy corners of Australia, such as Moruya or remote Broken Hill. Carefully studying these norms will help avoid unnecessary hassle at the airport.

Carry-on Baggage

Strict but clear rules for carrying items in the cabin apply to all Rex passengers. Usually, one piece of carry-on baggage weighing up to 7 kg is allowed. However, dimensions depend on the type of aircraft. On small Saab 340 planes, overhead bins are compact, so larger suitcases may need to be checked (often free of charge at the stairs, via the "Premium Gate Bag" procedure). In addition to the main bag, you are allowed to take a small personal item: a handbag, a laptop in a thin case, or a camera.

Checked Baggage

This is where the main difference lies. On regional flights (operated by Saab 340), the standard free baggage allowance is often 15 kg. This is due to the technical limitations of small aircraft. If you are traveling on domestic trunk flights (on Boeing 737), for example, between state capitals, the allowance typically increases to 23 kg. Business class passengers can expect increased limits (usually up to 32 kg). Always check the information on your ticket, as fare conditions may vary.

Excess Baggage

Australia is a country from which you might want to bring back many souvenirs, but excess weight can be costly. A fee is charged for every kilogram over the established limit. It is better to pay for extra weight in advance via the official website or call center—this will be significantly cheaper than paying directly at the check-in counter at the airport. Remember that a single piece of baggage must not weigh more than 32 kg under any circumstances due to occupational health and safety rules for baggage handlers.

Sports Equipment and Musical Instruments

Australia encourages active recreation, so the transport of surfboards, bicycles, or golf clubs is in high demand. Rex accepts sports equipment for carriage, but it often requires prior approval and additional payment if it exceeds standard dimensions. Small musical instruments (such as a violin) may be taken into the cabin if they fit in the overhead bin, while for a cello, you may need to purchase an adjacent seat.

Prohibited and Restricted Items

Security requirements in Australia are very high. It is strictly forbidden to pack lithium batteries (power banks), electronic cigarettes, and lighters in checked baggage—these can only be carried in carry-on luggage. Flammable liquids, gases, and certain types of chemicals cannot be transported in checked baggage. Also, pay attention to Australia's strict quarantine rules when flying between certain states: the transport of fresh fruits and vegetables may be restricted.

Packing Tips

If your itinerary includes a flight on a small plane, prefer soft travel bags or backpacks instead of hard plastic suitcases—they are easier to fit into the limited space of the cargo hold. Be sure to label your baggage (name and phone number) on the outside and inside. Always keep valuables, documents, and medication with you in your carry-on luggage.

Animal Transport Regulations

Regional Express (Rex) understands the needs of pet owners and offers options for their transport across its extensive route network. However, since Australia has strict bio-security and aviation safety rules, traveling with an animal requires careful preparation and adherence to the carrier's regulations. The company's main priority is the safety of all passengers and the comfort of your pet during the flight.

Transport Options

In the Cabin (Carry-on)

It is important to note that aviation rules in Australia differ from those in other regions. On Rex flights, the transport of ordinary pets (cats, small dogs) in the aircraft cabin is not permitted. This rule is dictated by safety requirements and aircraft design.

• Permitted Animals: Exclusively certified guide dogs and assistance dogs accompanying passengers with visual or hearing impairments or other needs.
• Placement: The dog must remain at the owner's feet without blocking the aisle.
• Restrictions: Advance notification to the airline is required when booking the ticket. The animal must be on a leash and have an absorbent mat.

In the Cargo Hold (Checked Baggage)

This is the primary method of travel for pets (dogs, cats, birds) on Rex flights, whether flying to Sydney or regional centers. Animals travel in a special compartment with controlled temperature and pressure.

• Container Requirements: The cage must comply with IATA standards—be rigid, durable, with a secure lock and ventilation. Soft carrier bags are prohibited.
• Size: The animal must be able to stand up freely, turn around, and lie down in a natural position.
• Weight: The maximum weight of the animal together with the container accepted as checked baggage is usually limited to 32 kg (in accordance with occupational health and safety standards).
• Equipment: A water container must be secured in the cage, accessible for refilling from the outside (via a funnel), and the floor must be lined with absorbent material.

As Cargo (Freight)

If you plan to fly with a large dog or if your pet is traveling unaccompanied, cargo transport (Air Freight) is used.

• When Required: If the weight of the cage with the animal exceeds 32 kg or if the route involves a complex transfer.
• Booking Procedure: Arranged through Rex freight partners (e.g., Qantas Freight or specialized pet transport agencies).
• Special Requirements: Cages for large breeds must be reinforced (metal or wooden), complying with CR82 specifications.

Necessary Documents

For a smooth flight, prepare a package of documents, especially if flying to islands such as King Island, where special quarantine measures apply.

• Valid veterinary passport of the animal.
• Health certificate (issued by a veterinarian shortly before departure).
• Proof of vaccinations (including complex vaccines).
• Special declarations (e.g., a certificate of treatment for hydatid tapeworm when entering Tasmania).

Service Costs

Animal transport is not included in the free baggage allowance and is paid separately. Prices may vary.

• Transport in the Cargo Hold: Charged as Excess Baggage based on weight. The calculation is made for each kilogram of total weight (animal + cage).
• Transport as Cargo: Tariffs are set by the freight agent and depend on the dimensions of the cage and the destination (Volume Weight).
• Guide Dogs: Transported in the cabin free of charge upon presentation of relevant accreditation certificates.

Preparation Tips

• Accustom your pet to the cage in advance (several weeks before the flight) so that it becomes a "safe zone" for them.
• Do not feed the animal heavily 4–6 hours before the flight to avoid motion sickness, but ensure access to water.
• Place a familiar item in the cage (the owner's t-shirt or a favorite toy) so the scent calms the animal.
• Write the pet's name and the owner's contact phone number on the container with a bright marker.

Restrictions

• Brachycephalic Breeds: Dogs and cats with flattened faces (pugs, bulldogs, Persian cats) may not be accepted for transport or may require signing a liability waiver due to the risk of breathing problems.
• Prohibited Animals: Wild animals, rodents, reptiles, and venomous creatures are not accepted for transport on passenger aircraft.
• Age: Puppies and kittens under 8 weeks old are generally not permitted to fly due to the risk of dehydration.

Attention: Airline policy and government veterinary requirements may change. We strongly recommend contacting Regional Express by phone or via the official website to confirm details before purchasing a ticket, especially if you are flying from major hubs such as Melbourne.

Rex Flyer Loyalty Program

Regional Express offers its passengers a modern loyalty program called Rex Flyer. This initiative is designed to reward frequent travelers for their loyalty to the airline, turning every flight into an investment for future adventures. The program is particularly beneficial for those who regularly fly between regional centers and major Australian cities.

Membership Tiers and Privileges

The status system in Rex Flyer is simple and transparent. The more often you fly, the faster you advance through the elite tiers, each unlocking new opportunities:

• Member: The entry level assigned immediately upon registration. Allows you to accumulate points and access special offers.
• Sapphire: The first elite level. Includes point accrual bonuses (25%), priority check-in, and the option for free standard seat selection.
• Emerald: The middle of the elite ladder. Grants 50% bonus points, priority boarding, additional baggage allowance, and access to Extra Legroom seats.
• Diamond: The highest status for the most active travelers. Includes 100% bonus points, a guaranteed seat on the flight when booking in advance, and access to exclusive Rex Lounges in key hubs such as Sydney, Melbourne, or Adelaide.

How to Earn Points

The process of earning points in the Rex Flyer program is simplified and tied to the cost of services:

• Rex Flights: Points are awarded for every dollar spent on the fare and additional services (e.g., baggage fees). The number of points depends on the fare type: the more expensive the booking class, the higher the accrual (up to 7 points per dollar).
• Points Pooling: A unique feature of the program allowing family members or friends to combine their points into one account for faster reward redemption.
• Partner Services: Points can be earned when renting cars or booking hotels through the airline's partner network (the partner list is updated periodically).

How to Spend Points

Accumulated points can be used to improve the quality of travel or organize a new trip:

• Reward Seats: Exchanging points for flights across the entire Rex network. Three reward categories are available: "Anytime" (last seat availability), "Getaway" (standard), and "Ultimate" (best value fares for early booking).
• Class Upgrades: Using points to upgrade from Economy Class to Business Class on flights where this service is available.
• Additional Services: Payment for excess baggage or selection of a preferred seat in the cabin.

Alliance Participation

Currently, Regional Express is an independent carrier and is not part of major global alliances such as Star Alliance, SkyTeam, or oneworld. Nevertheless, the airline is actively developing interline agreements with major international carriers (e.g., Delta Air Lines and Etihad Airways), allowing passengers to issue single tickets for complex itineraries, although mileage accrual for partner programs on Rex flights may be limited.

How to Join

Anyone can join the Rex Flyer program completely free of charge. To do this, you need to fill out the registration form on the official airline website (rex.com.au). It is recommended to do this before booking tickets to immediately provide your membership number and not miss out on points for an upcoming flight.

Traveling with Regional Express Airlines (Rex) is a combination of traditional Australian hospitality and practicality. The level of comfort and the range of services on board largely depend on the aircraft type and your flight destination. The airline operates two completely different types of aircraft: compact Saab 340 turboprops for regional routes and modern Boeing 737-800NG liners for flights between major cities such as Sydney and Melbourne.

Travel Classes

Rex offers a clear class system oriented towards the needs of different categories of travelers.

Economy Class

This is the main and only class of service on regional flights (Saab 340 aircraft). Despite the compact cabin size, passengers note the cozy atmosphere.

• Seat Configuration: Saab 340 aircraft use a "2+1" layout. This means there are two seats on one side of the aisle and one on the other. Single seats ("window thrones") are particularly popular with solo travelers.
• Comfort: On Boeing 737 jet liners, Economy Class features a classic "3+3" layout. Seats are made of leather, feature adjustable headrests, and provide sufficient legroom for a comfortable flight.

Business Class

Available exclusively on domestic trunk flights operated by Boeing 737 aircraft. This is Rex's premium product, designed to compete with the country's largest carriers.

• Benefits: Passengers receive access to priority check-in and boarding, as well as an increased baggage allowance.
• Seats: The cabin features wide leather seats in a "2+2" configuration, ensuring enhanced comfort and space for work or rest.
• Dining: A specially designed menu with hot meals and a selection of premium beverages is offered.

Food and Beverages

Unlike many low-cost carriers, Rex maintains full-service traditions. Even in Economy Class, passengers are usually offered complimentary snacks. On short regional flights, for example to Griffith or Orange, flight attendants serve tea, coffee, water, and a light snack (biscuits or chips). On longer flights on jet aircraft, the choice of food is wider, and Business Class passengers enjoy a full lunch or dinner served on a tray.

In-flight Entertainment

The approach to leisure also varies depending on the route:

• In-flight Magazine: In the seat pocket, you will find the signature TrueBlue magazine. This colorful publication tells stories about the people, places, and culture of the Australian outback, inspiring new journeys.
• Wi-Fi and Streaming: An entertainment and internet access system is being implemented on Boeing 737 aircraft. Passengers can connect to the onboard network via their gadgets to watch movies or shows. On small regional aircraft, multimedia systems are absent, so we recommend bringing a book or downloading content to your device in advance.

Special Services

Regional Express is proud of its role as a connecting link for communities, so special attention is paid to assisting passengers.

• Passengers with Reduced Mobility: Rex staff are specially trained to assist with boarding and disembarking, including the use of special lifters at airports where there are no aerobridges. Wheelchairs are transported free of charge.
• Unaccompanied Minors: The airline provides an escort service for children traveling without parents, ensuring their safety from the check-in counter to handover to the meeting party at the destination.

The route network of Regional Express Airlines (Rex) is focused on ensuring reliable connections between regional centers and major cities in Australia. The airline's key transport hub is Sydney, from where passengers can comfortably reach popular tourist and business destinations.

Planning a trip with Regional Express Airlines (Rex) requires knowledge of certain nuances, especially if your route runs across the entire country or involves transfers. To ensure ticket purchase and preparation for departure go as smoothly as possible, we have compiled key recommendations for you.

Best Time to Buy

Rex uses a dynamic pricing system. To catch the most favorable "Promo" fares, it is recommended to book tickets 3–4 weeks before the planned departure date. This is especially relevant for popular tourist destinations, such as Merimbula or scenic Port Macquarie, where demand increases significantly during the holiday season. It is also worth subscribing to the airline's newsletter so as not to miss sales.

Check-in Nuances

To save time, we strongly recommend using online check-in. It opens 48 hours before and closes 60 minutes prior to departure. This will allow you to choose a convenient seat in advance and avoid queues at the terminal.

If you prefer airport check-in, strictly observe the deadlines:

• At major hubs, such as Sydney and Melbourne, counters close 30–45 minutes before departure. Given the size of the terminals and possible security queues, arrive at least an hour and a half early.
• At small regional airports, for example in the cities of Dubbo, Griffith, or Burnie, procedures are faster, but check-in also closes strictly 30 minutes before departure.

Connections and Transfers

When traveling around Australia, passengers often combine flights. If you are flying to Sydney on an international flight and then transferring to a regional Rex flight (e.g., to Orange), allow at least 2.5–3 hours for the transfer. You will need to pass through passport control, collect baggage, change terminals (Rex is usually based in Terminal 2), and check your items again.

Adding Services in Advance

If your fare does not include baggage or you are carrying non-standard cargo (e.g., a surfboard to Moruya), pay for these services online via the "Manage Booking" section on the airline's website. Paying for excess baggage directly at the airport will be significantly more expensive.

Document Preparation

Even on domestic flights in Australia, strict security rules apply. When boarding, whether for a flight to a major city or remote Broken Hill, you are required to present a photo ID. Ensure the name on the ticket matches the spelling in your passport or driver's license exactly.

The history of Regional Express Airlines (Rex) is an inspiring example of how one of the continent's most reliable carriers can emerge from a crisis. The company was officially founded in 2002, filling the vacuum left after the high-profile bankruptcy of the national giant Ansett Australia. Rex was formed through the merger of two of the oldest regional air carriers—Hazelton Airlines and Kendell Airlines—uniting their experience and route networks to maintain vital connections between Australian cities.

Formation and Early Years

In the early years of its existence, Rex focused on its main mission—"Heart of the Country." The company understood that for residents of remote regions, aviation is not a luxury but a necessity. Based in the city of Sydney, the carrier began systematically restoring and developing routes that major players had abandoned due to supposedly low profitability. Thanks to competent management, Rex quickly became Australia's largest independent regional airline not part of the Qantas group.

Expansion and Acquisitions

Rex's growth strategy included not only organic development but also smart acquisitions. A significant milestone was the acquisition of Pel-Air Aviation in the 2000s, which allowed Rex to enter the air freight and charter market, as well as fulfill specialized government contracts. Another significant step was the creation of its own Australian Airline Pilot Academy in Wagga Wagga, enabling the company to train personnel not only for itself but for the entire industry, ensuring a high standard of safety.

Fleet Evolution: From Props to Turbines

For most of its history, Rex's calling card was the Saab 340 aircraft. The airline assembled the world's largest fleet of these reliable turboprop liners, ideally suited for the short runways of regional airfields. However, the most dramatic turn in the carrier's history came in 2020. Despite global challenges in the tourism industry, Rex announced a bold decision—entry into the trunk route market.

New Era: Launch of Jet Flights

In 2021, a new chapter in the company's development began: Rex received its first Boeing 737-800NG jet liners. This allowed the launch of direct flights between state capitals, challenging the dominance of major competitors on the "Golden Triangle" (Sydney — Melbourne — Brisbane). This move transformed the regional carrier into a full-fledged national airline offering a full range of services, including Business Class, while retaining the soulfulness and accessibility characteristic of a regional brand.