Transavia

Transavia has established itself as a prominent player in the European aviation landscape, offering a seamless blend of affordability and quality service since its inception. As a member of the Air France-KLM group, this Dutch low-cost airline is dedicated to making travel accessible for everyone, whether flying for leisure or business purposes. With a focus on hospitality and efficiency, the carrier connects passengers to a wide array of destinations while maintaining a friendly and welcoming atmosphere onboard.

A Commitment to Service and Value
Transavia distinguishes itself from other budget carriers by prioritizing a positive passenger experience alongside competitive fares. The airline operates with the philosophy that low cost should not mean low quality. Passengers can expect a clean, modern cabin environment and a crew known for being approachable and helpful. The airline offers a variety of fare structures, allowing travelers to choose the level of flexibility and baggage allowance that suits their specific needs.

Modern Fleet and Safety
The airline operates a reliable fleet primarily consisting of Boeing 737-800 aircraft, which are well-suited for medium-haul routes across Europe and the Mediterranean. Transavia is also actively renewing its fleet with newer, more fuel-efficient models to reduce its environmental footprint. Backed by the rigorous maintenance standards of the Air France-KLM group, the airline maintains an excellent safety record, ensuring peace of mind for every traveler.

Connecting Regions
While deeply rooted in Europe, the airline serves a broad network that extends to Northern Africa and the Middle East. For travelers based in the United Arab Emirates, the carrier offers direct connections to the Netherlands, including the popular route from Dubai. This connectivity makes it easier for tourists to explore Dutch culture or connect to other European cities through the airline's extensive hub network.

Contact Information for Transavia in the United Arab Emirates
For travelers in the United Arab Emirates, contacting Transavia is primarily managed through digital channels and their international support center. As a low-cost carrier, the airline focuses on efficient online communication, meaning there is no dedicated city ticket office in Dubai. The most effective way to resolve queries is through their official website, mobile app, or messaging platforms which offer support in English.

• Official Website: www.transavia.com (Access for bookings, check-in, and support)
• Customer Service (WhatsApp): +31 6 37 66 66 66 (Recommended for quick inquiries; available 7 days a week, 08:00 – 22:00 CET)
• International Customer Service (English): +352 2700 2728 (Standard international call rates apply; typically available 08:00 – 22:00 CET)
• Ticket Booking: Bookings should be made via the official website or app. Phone bookings may incur additional service fees.
• Mobile App: Transavia (Available on iOS and Android for managing bookings and retrieving boarding passes)

Social Media Support
Transavia is active on major social media platforms, where they often provide updates and answer passenger inquiries. These channels can be a useful alternative to calling.

• Facebook: facebook.com/transavia
• X (Twitter): @transavia
• Instagram: @transavia
• YouTube: youtube.com/transavia

Local Offices and Airport Presence
Transavia does not maintain a permanent walk-in commercial office in the United Arab Emirates. Service desks are located at the airport and are operational only during flight handling hours.

• Airport Desk: Located at Dubai International Airport (DXB). The check-in and service counters generally open 2.5 to 3 hours before the scheduled departure of flights to Amsterdam.
• Ground Handling Agent: Services at the airport are typically provided by a local ground handling partner (e.g., dnata), who can assist with immediate concerns such as baggage or check-in on the day of travel.

Preparing for your journey with Transavia requires a good understanding of their baggage policies to ensure a smooth airport experience. Whether you are flying from Dubai to Amsterdam or connecting elsewhere in Europe, the airline offers a flexible system that allows passengers to pay only for what they need. Being a low-cost carrier, Transavia has specific rules regarding size and weight, and adhering to them is essential to avoid unexpected fees at the airport.

Carry-on Baggage Allowances
Transavia’s hand luggage policy is strict but straightforward. All passengers are entitled to bring one small piece of hand luggage, referred to as an "Accessory," free of charge. This item, such as a handbag, laptop bag, or camera bag, must fit underneath the seat in front of you. For those who need more space, a larger cabin bag can be added for a fee or is included with certain fare types (like the Max fare). It is crucial to book this space in advance as overhead bin capacity is limited.

• Accessory (Free): Max dimensions 40 x 30 x 20 cm. Must fit under the seat. Always guaranteed in the cabin.
• Large Cabin Bag (Paid/Optional): Max dimensions 55 x 35 x 25 cm. Must be stored in the overhead compartment. Maximum combined weight (Accessory + Cabin Bag) is typically 10 kg.

Checked Baggage Limits
If you plan to stay in the Netherlands for an extended holiday, you will likely need checked luggage. Transavia does not include checked bags in the basic fare, so you must purchase an allowance based on the weight you intend to carry. Options generally range from 15 kg up to 50 kg per person. It is important to note that no single piece of luggage can weigh more than 32 kg due to health and safety regulations for baggage handlers.

Excess Baggage and Fees
Travelers often accumulate souvenirs or extra items during their trip. If your luggage exceeds the weight allowance you pre-booked, excess baggage fees will apply. These fees are significantly higher if paid at the airport check-in desk compared to booking the extra weight online in advance. To save money, it is highly recommended to purchase the appropriate weight tier via the Transavia website or mobile app before your flight.

Special Items and Sports Equipment
For adventurers bringing sports gear, such as golf clubs or diving equipment, Transavia has specific provisions. These items are categorized as "Special Luggage" and are subject to a fixed fee per flight. Musical instruments can also be transported; smaller instruments may be taken as hand luggage if they fit the dimensions, while larger ones (like a cello) may require booking an extra seat or being checked as special hold luggage. Always secure these arrangements well before your departure date.

Restricted and Prohibited Items
Safety is paramount, and Transavia strictly adheres to international aviation security regulations. Passengers are prohibited from packing dangerous goods such as explosives, flammable liquids, and sharp objects in their carry-on bags. Lithium batteries and power banks must be carried in your hand luggage and are not permitted in checked hold baggage. Liquids in carry-on bags must be in containers of 100 ml or less and placed in a single transparent, resealable 1-liter plastic bag.

Tips for Packing Efficiently
To make your trip as stress-free as possible, consider weighing your bags at home before heading to the airport. Using soft-shell luggage can often be lighter than hard-shell cases, giving you more allowance for your actual belongings. Since the flight from the UAE to Europe is a medium-haul journey, pack essential items like medications, travel documents, and a light layer for the cabin in your under-seat accessory so they are easily accessible throughout the flight.

Transavia generally welcomes small pets in the cabin and larger animals in the hold, ensuring that your four-legged friends can join you on your European travels. However, it is crucial for travelers to note that specific routes have strict limitations; notably, pets are not permitted on flights to or from the United Arab Emirates, the United Kingdom, Iceland, and Chambéry due to local airport or legal regulations.

Transport Options

In cabin (carry-on)
For smaller companions, flying in the cabin is a comfortable option on eligible routes. This service allows you to keep your pet close throughout the journey.

• Carrier dimensions: The travel bag must be flexible (soft-sided) and not exceed 40 x 30 x 24 cm to fit under the seat. Hard plastic kennels are not allowed in the cabin.
• Maximum pet weight: The combined weight of the pet and the bag must not exceed 8 kg.
• Allowed pet types: Only cats and dogs are permitted.
• Age requirements: Pets must be at least 15 weeks old (3 months plus 21 days).
• Limit per passenger: One pet carrier per passenger is allowed.

In cargo hold (checked baggage)
Larger animals that exceed the cabin limits can travel in the climate-controlled hold section. This area maintains the same pressure and temperature as the passenger cabin.

• Container requirements: You must provide an IATA-compliant kennel made of rigid plastic or fiberglass with a secure metal door. Wire mesh or soft crates are prohibited.
• Weight and size limits: The combined weight of the pet and kennel must not exceed 75 kg. The maximum kennel dimensions are 102 x 69 x 76 cm.
• Temperature restrictions: Extreme heat or cold may delay or cancel pet travel to ensure their safety.
• Required documentation: A valid health certificate and passport must be attached to the kennel.

As cargo (for large animals)
Transavia is a low-cost carrier and does not offer a dedicated manifest cargo service for unaccompanied pets or very large animals.

• Availability: The airline does not transport animals as air cargo.
• Requirement: If your pet and kennel exceed 75 kg, you must make arrangements with a specialized freight airline or a pet relocation service.

Required Documentation

To ensure a smooth departure from Amsterdam or other European airports, you must present valid paperwork at the check-in desk. Electronic copies are typically not accepted.

• European Pet Passport: Required for travel within the EU.
• Health Certificate: A clinical examination by a veterinarian must be completed shortly before travel (usually within 48 hours to 10 days depending on the destination).
• Vaccinations: A valid rabies vaccination administered at least 21 days prior to travel.
• Microchip: The animal must be identified by an electronic microchip matching their documents.
• International Certificates: For non-EU travel, additional specific forms may be required by the destination country.

Service Costs

Fees for pet travel are charged per leg of the journey and can vary based on the booking channel and route.

• In-cabin fee: Approximately €50 to €60 per one-way flight.
• Cargo hold fee: Approximately €77 to €100 per one-way flight.
• Note: Prices are subject to change and are generally higher if paid at the airport rather than booked online in advance.

Preparation Tips

Proper preparation helps reduce anxiety for both you and your pet during the flight.

• Carrier Requirements: Ensure your pet can stand up, turn around, and lie down comfortably in their crate.
• Feeding: Feed your pet a light meal about 2-4 hours before departure; avoid feeding right before flying to prevent motion sickness.
• Stress reduction: Place a familiar blanket or toy in the carrier. The airline generally advises against sedation as it can be dangerous at high altitudes; consult your vet.
• Hydration: Provide a small amount of water, or use a frozen ice block in the kennel dispenser to avoid spills.

Restrictions

Transavia enforces strict safety policies regarding animal breeds and destinations.

• Prohibited Routes: Pets are strictly not allowed on flights to/from Dubai (UAE), the UK, Iceland, and Chambéry.
• Prohibited Breeds: Aggressive or "fighting" dogs (e.g., Pitbull Terriers, American Staffordshire Terriers, Rottweilers, Mastiffs) are not permitted in the cabin or hold.
• Snub-nosed animals: Brachycephalic breeds (e.g., Pugs, Bulldogs, Boxers, Persian cats) are prohibited in the hold due to breathing risks. They may only travel in the cabin if they meet the weight limit (8 kg).
• Exceptions: Certified service dogs are generally allowed in the cabin free of charge, but you must notify the airline at least 48 hours in advance.

Important: Always contact Transavia customer service directly before booking to confirm the latest regulations and availability for your specific flight.

Transavia shares its loyalty program, Flying Blue, with parent companies Air France and KLM, offering passengers a robust and versatile rewards system. This integration means that even when flying on a low-cost carrier to destinations like Amsterdam, travelers can accrue valuable points that are recognized globally. The program is designed to reward both frequent flyers and occasional holidaymakers by converting travel spending into future benefits.

Membership Tiers

Flying Blue consists of four main levels, with status determined by the number of Experience Points (XP) earned over a rolling 12-month period:

• Explorer: The entry-level tier where members earn 4 Miles for every Euro spent on flights and ancillaries.
• Silver: Unlocked at 100 XP, offering 6 Miles per Euro and benefits like priority check-in and extra baggage.
• Gold: Requires 180 XP, granting 7 Miles per Euro, SkyPriority access, and lounge entry with partners.
• Platinum: The elite status offering 8 Miles per Euro and the highest priority for services and support.

Earning Miles and Points

Accumulating rewards with Transavia is straightforward and tied directly to your spending and flight activity:

• Flight Spend: Earn Miles based on the total Euro amount paid for your ticket and optional add-ons.
• Experience Points (XP): Collect fixed XP for every flight segment to progress to the next membership tier.
• Travel Partners: Earn additional Miles when booking hotels, car rentals, or activities through partner platforms.
• Financial Partners: Use co-branded credit cards to accumulate Miles on your everyday purchases.

Redeeming Miles

One of the program's strengths is the flexibility it offers for using your hard-earned Miles:

• Award Flights: Book any available seat on Transavia flights using Miles with no blackout dates.
• Travel Extras: Use Miles to pay for checked luggage, seat selection, or à la carte meals.
• Partner Network: Redeem Miles for tickets on Air France, KLM, and other SkyTeam alliance members.
• Lifestyle Rewards: Exchange Miles for hotel stays, car rentals, or products from the online store.

Alliance Membership

While Transavia functions as an independent low-cost carrier, its connection to major aviation networks provides significant value:

• Parent Group: As part of the Air France-KLM group, it is fully integrated into the Flying Blue ecosystem.
• SkyTeam Connection: Members can earn and redeem Miles across the vast SkyTeam alliance network.
• Key Airline Partners: Seamlessly connect with carriers like Air France, KLM, and Delta Air Lines.

How to Join

Joining the program is quick, free, and allows you to start earning immediately:

• Online Registration: Sign up via the official Transavia or Flying Blue website in just a few minutes.
• Digital Card: Receive your membership number instantly to save to your smartphone or travel profile.
• Retroactive Credit: Claim Miles for flights taken up to six months prior to your enrollment date.

Transavia operates as a low-cost carrier with a straightforward, single-class cabin philosophy designed to keep fares affordable. While you won't find separate Business or First Class cabins with curtains and dividers, the airline offers a tiered fare structure—typically categorized as Basic, Plus, and Max—that allows passengers to tailor their travel experience. Travelers flying from Dubai to Amsterdam can choose a fare bundle that includes perks such as extra luggage allowance, flexibility in changing dates, and priority boarding, effectively simulating a premium experience without the dedicated cabin.

Cabin Configuration and Comfort

The fleet consists primarily of Boeing 737 aircraft featuring a standard 3-3 seating layout. The cabin is modern and fitted with slimline leather seats designed to maximize space.

• Standard Economy Seats: These provide the standard legroom found on most European leisure carriers. The seats do not typically feature a deep recline, which preserves space for the passenger behind you.
• Extra Legroom Seats: For the longer journey between the UAE and the Netherlands (approximately 7 hours), comfort is key. Passengers can purchase seats with extra legroom, located in the front rows and at emergency exits, offering significantly more space to stretch out.

In-Flight Dining and Beverages

Transavia does not offer complimentary meal services, even on longer routes. Instead, the airline operates a "Service à la carte" model via its onboard shop.

• Menu Selection: Passengers can purchase a variety of items from the brochure located in the seat pocket. The selection usually includes hot and cold drinks, alcoholic beverages, sandwiches, sweet and savory snacks, and instant meals (like soup or noodles).
• Payment: The cabin crew accepts major credit and debit cards. Cash is generally not accepted on board, so it is essential to carry a valid payment card.
• Dietary Needs: Since meals are not pre-ordered or guaranteed, passengers with strict dietary requirements or allergies are strongly advised to bring their own food for the flight.

Entertainment and Connectivity

To maintain low ticket prices, Transavia aircraft are not equipped with seatback entertainment screens or Wi-Fi for internet browsing. The entertainment experience is "Bring Your Own Device."

• Digital Entertainment Service: On many flights, passengers can connect their smartphones or tablets to the onboard local network (Wi-Fi intranet) to access a selection of movies, TV series, and magazines through the airline's portal. This service does not provide internet access but offers content to pass the time.
• Preparation: It is highly recommended to download your favorite shows, music, or books onto your devices before departure and to bring a fully charged power bank, as USB charging ports may not be available at every seat.

Special Services and Assistance

The airline is committed to making travel accessible for everyone and offers specific services for passengers with additional needs.

• Passengers with Reduced Mobility (PRM): Assistance for boarding and disembarking is available at both DXB and AMS airports. This service must be requested at least 48 hours before departure to ensure ground staff are prepared.
• Families and Children: Parents traveling with infants can bring a collapsible buggy to the gate free of charge. Cabin crew can assist with heating baby bottles, though passengers should bring their own baby food.
• Unaccompanied Minors: Transavia offers a paid service for children aged 5 to 11 traveling alone on direct flights. This ensures supervision from check-in to handover at the destination, providing peace of mind for parents.

Transavia operates a targeted route network that connects the United Arab Emirates directly to its primary hub in Amsterdam. This strategic service provides travelers with a convenient and affordable gateway to the Netherlands, offering seamless access to the airline's broader European connections.

Flying with Transavia offers a convenient way to reach various destinations, especially if you are connecting through their main hub in Amsterdam. To ensure a smooth journey and secure the best possible value for your trip, consider these practical booking tips.

Best Time to Book: As a general rule for low-cost carriers, booking your tickets well in advance is often the best strategy to secure lower fares. Prices tend to rise as the departure date approaches. Keep an eye out for special promotions and seasonal sales by subscribing to the airline's newsletter. Being flexible with your travel dates can also help you find cheaper options, as midweek flights are sometimes less expensive than weekend departures.

Online Check-in: Save time at the airport by utilizing the online check-in service. It typically opens 30 hours before departure and closes shortly before the flight. You can download your boarding pass directly to your mobile device, which allows you to head straight to security if you are traveling with hand luggage only.

Seat Selection: If you have a specific preference, such as a window seat or extra legroom, it is advisable to reserve your seat during the booking process. While there is usually a fee for seat selection, it ensures you sit with your travel companions and enjoy the level of comfort you desire.

Mobile App & Insurance: Downloading the mobile app is highly recommended for managing your booking on the go. It provides real-time flight updates and easy access to travel documents. Additionally, always consider purchasing comprehensive travel insurance to cover unexpected changes or cancellations, giving you peace of mind throughout your journey.

Founding and Early Years
The story of Transavia began in late 1965 when it was established as "Transavia Holland" by a private Dutch entrepreneur. Operations officially commenced in November 1966, marking the start of a new era in Dutch aviation. Initially, the airline focused primarily on charter flights, transporting holidaymakers from the Netherlands to sunny destinations around the Mediterranean. In those early days, the carrier relied on a modest fleet, including the iconic Sud Aviation Caravelle aircraft, to serve the growing demand for leisure travel among the Dutch population.

Strategic Growth and Acquisition
Throughout the 1970s and 1980s, the airline steadily expanded its market share, building a reputation for reliability and friendliness. A pivotal moment in its history occurred in 1991 when major national carrier KLM acquired a significant stake in the company, eventually becoming the sole shareholder in 2003. Following the merger of Air France and KLM in 2004, Transavia became an integral part of the Air France-KLM group. This strategic alignment allowed it to transition from a purely charter operator to a low-cost airline offering scheduled services, bridging the gap between budget travel and network connectivity.

Fleet Evolution
Over the decades, the airline's fleet has undergone significant transformation to improve efficiency and passenger comfort. From the early era of Caravelles and Boeing 707s, the carrier moved towards a standardized fleet to streamline maintenance and operations. For many years, the Boeing 737 Next Generation series, particularly the 737-800, served as the backbone of their operations. In recent times, the airline has embarked on a major fleet renewal program, introducing modern Airbus A320neo family aircraft. These newer planes are designed to reduce fuel consumption and noise, reflecting a commitment to more sustainable aviation.

Expanding Horizons
While originally rooted in European holiday routes, the airline has continuously pushed the boundaries of its network. A significant development in its route expansion was the introduction of longer-haul flights to destinations outside of Europe, including North Africa and the Middle East. The launch of direct services to Dubai represented a major milestone, demonstrating the carrier's capability to operate medium-haul routes effectively while offering affordable connections between the Arabian Peninsula and Amsterdam.

Modern Developments and Innovation
Today, Transavia is recognized as a digital-first airline, having pioneered various online booking and check-in innovations to enhance the customer experience. The company has successfully adapted to the changing landscape of travel by offering a hybrid model that caters to both budget-conscious tourists and business travelers. With a refreshed brand identity and a focus on operational excellence, it continues to strengthen its position as a leading low-cost carrier in Europe, connecting millions of passengers annually to diverse destinations.