Condor

Condor, Germany's most popular leisure airline, has been carrying guests to the world's most beautiful holiday destinations since 1955. Renowned for its distinctive style and commitment to the "vacation mood" from the moment of boarding, the carrier blends German reliability with a relaxed, holiday-focused atmosphere. With its main base in Frankfurt am Main, Condor serves as a vital bridge connecting travelers to major cities, sunny beaches, and cultural hotspots across the globe. Whether you are planning a city break or a long-haul adventure, Condor aims to make the journey as memorable as the destination itself.

A Legacy of Leisure
Founded over six decades ago, Condor has established itself as a pioneer in the leisure travel market. Originally a subsidiary of Lufthansa, it has evolved into a strong independent brand synonymous with holiday travel. The airline prides itself on a long tradition of safety and quality service, consistently maintaining high standards that have earned it a loyal customer base. Its mission is centered on reliability and providing a warm, welcoming environment for families, couples, and solo adventurers alike.

Modern Fleet and Distinctive Style
Condor operates a diverse fleet that includes Airbus A320, A321, and the modern Airbus A330neo aircraft for long-haul routes. Recently, the airline captured global attention with its bold new brand identity, featuring aircraft painted in vibrant stripes inspired by parasols, bath towels, and beach chairs. This unique look emphasizes the variety of travelers on board and the joy of discovery. Inside the cabin, passengers can expect comfortable seating and state-of-the-art in-flight entertainment, particularly on their newer wide-body jets.

Connecting the UAE to Germany
While traditionally focused on taking Germans to sunny locales, Condor also offers excellent connections for travelers starting their journey in the Middle East. For passengers in the United Arab Emirates, the airline provides convenient non-stop flights from Dubai to key German cities. Travelers can fly directly to the vibrant capital, Berlin, or the automotive hub of Stuttgart, making it an attractive option for those visiting Germany for tourism or business.

Travelers in the United Arab Emirates can easily reach Condor for flight inquiries, booking management, or special assistance. While the airline’s primary support channels are centralized through their 24/7 international service centers, passengers flying from Dubai can also access digital resources and airport-specific services to ensure a smooth journey.

Official Website

For the most up-to-date flight schedules, online check-in, and direct bookings, visit the official website:

• Official Website: www.condor.com

Contact Information

Condor provides support through its international customer service team and digital platforms. Please note that international call charges may apply when dialing the main hotline from the UAE.

• Customer Service (International 24/7): +49 (0) 6171 6988920
• Ticket Booking & Reservations: +49 (0) 6171 6988920
• Email Support: reservation.en@condor.com
• Mobile App: "Condor" available on the Apple App Store and Google Play Store

Social Media

Stay connected for the latest travel updates, offers, and service announcements through Condor's official social media channels:

• Facebook: facebook.com/condor
• Twitter (X): x.com/condor
• Instagram: instagram.com/condorairlines
• LinkedIn: linkedin.com/company/condorairlines

Local Offices in the United Arab Emirates

Condor operates flight services from Dubai International Airport. While there is no dedicated city ticket office for walk-in bookings, operational staff are available at the airport during flight times to assist with check-in and departure procedures.

• Airport Location: Dubai International Airport (DXB), Dubai, United Arab Emirates
• Office Function: Operational handling and check-in (Ticket sales are primarily online or via phone)

Emergency & 24/7 Support

For urgent matters, such as last-minute changes or immediate assistance, the international customer service line is available 24 hours a day, 7 days a week.

• 24/7 Hotline: +49 (0) 6171 6988920

Preparing for your journey is an exciting part of the travel experience, and understanding Condor's baggage policies helps ensure a smooth start to your holiday. The airline offers flexible baggage options designed to suit different needs, whether you are traveling light for a weekend city break or packing for an extended vacation.

Carry-on Baggage Allowance

Your hand luggage allowance depends strictly on the fare class you have booked. It is important to adhere to these limits to avoid additional fees at the gate.

• Economy Light: This fare typically includes only one small personal item (max. 40 x 30 x 10 cm), such as a laptop bag or handbag, which must fit under the seat in front of you.
• Economy Classic: Passengers are allowed one small personal item plus one large cabin bag (max. 55 x 40 x 20 cm) weighing up to 8 kg.
• Business Class: Travelers enjoy a more generous allowance, typically including one personal item and one or two large cabin bags with a combined weight of up to 16 kg (check your specific ticket for details).

Checked Baggage Limits

For most flights, including routes connecting Dubai to German destinations like Berlin or Stuttgart, Condor applies a weight concept (Zone system). This allows you to distribute the weight across multiple bags, provided the total does not exceed the limit.

• Economy Class: The standard allowance is usually 20 kg per passenger.
• Premium Economy: Passengers benefit from an increased allowance of 25 kg.
• Business Class: The allowance is typically up to 30 kg.

Please note that if you have booked an Economy Light fare, checked baggage is generally not included in the ticket price but can be added as an extra service.

Excess and Special Baggage

If you plan to carry more than the free allowance, excess baggage fees will apply. These rates are calculated per kilogram or per additional piece. A pro-tip for travelers is to book extra baggage allowance online in advance, as fees paid at the airport are significantly higher.

Sports Equipment & Musical Instruments: Condor transports special items such as golf bags, diving equipment, bicycles, or musical instruments. Due to limited cargo space, these items must be registered and paid for up to 48 hours before departure to guarantee transportation.

Restricted and Prohibited Items

Safety is the top priority. Certain items are strictly prohibited in both carry-on and checked luggage, including explosives, flammable solids, and lighter fuel. Lithium batteries and power banks are not permitted in checked luggage and must be carried in your cabin bag. Additionally, liquids in carry-on bags must be in containers of 100 ml or less and placed in a transparent, resealable plastic bag.

Tips for Packing Efficiently

To ensure a hassle-free transfer at hubs like Frankfurt am Main, consider these packing tips:

• Weigh Your Bags: Use a luggage scale at home to ensure you are within the limits and avoid surprise fees.
• Label Everything: Attach a durable name tag with your current contact details to the outside and inside of your bags.
• Keep Essentials Close: Always pack valuable items, travel documents, and medication in your hand luggage, never in your checked bags.

Pet Travel Policy

Condor understands that pets are part of the family and strives to make their journey as comfortable as yours. Whether you are relocating or taking a long holiday, the airline permits the transport of cats and dogs on most flights, provided all safety and documentation requirements are met. Passengers are advised to book pet travel well in advance, as space for animals on board is limited.

Transport Options

Depending on the size and weight of your animal, Condor offers three distinct travel methods. Each has specific regulations to ensure the safety and well-being of your pet.

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin, allowing you to keep them close throughout the flight.

• Carrier Dimensions: Maximum dimensions are generally 55 x 40 x 20 cm. The carrier must be soft-sided, waterproof, and fully closable.
• Weight Limit: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed Animals: Only dogs and cats are permitted in the cabin.
• Placement: The carrier must fit securely under the seat in front of you (except in Business Class on long-haul flights, where rules may differ).
• Limit: Typically, one pet per passenger is allowed.

In Cargo Hold (Checked Baggage)

Larger animals that exceed the cabin weight or size limits travel in the air-conditioned cargo hold.

• Container Requirements: You must provide an IATA-compliant transport crate. It must be sturdy, escape-proof, and large enough for the animal to stand, turn around, and lie down naturally.
• Equipment: The crate must be equipped with water and food containers fillable from the outside and lined with absorbent material.
• Temperature: Transport may be restricted if extreme temperatures are forecast at the departure or arrival airports.
• Registration: Space in the hold must be reserved in advance due to capacity limits.

As Cargo (Air Freight)

For very large animals, unaccompanied pets, or flights to destinations with strict import regulations (often including the UK or certain UAE routes depending on local laws), travel via Condor Cargo is required.

• Requirement: This option is mandatory when the crate size exceeds checked baggage limits or for specific destinations.
• Procedure: You must book this service through a specialized animal forwarding agent.
• Special Care: Professional handling ensures that animals receive appropriate care during transit.

Required Documentation

To avoid travel disruptions, ensure you have all necessary paperwork ready before arriving at the airport, especially for international routes from Dubai to Germany.

• EU Pet Passport: Required for travel within or returning to the European Union.
• Health Certificate: A veterinary certificate confirming the animal is fit to fly (usually issued shortly before travel).
• Microchip: All pets traveling to the EU must be identified by an electronic microchip.
• Vaccinations: A valid rabies vaccination record is mandatory (must be at least 21 days old).
• Customs Documents: Additional forms may be required depending on the destination country's specific entry rules.

Service Costs

Transporting a pet incurs an additional fee, which varies based on the route and the method of transport.

• In-Cabin Fee: Prices typically start around €60 per leg for short/medium-haul flights and increase for long-haul.
• Cargo Hold Fee: Prices generally range from €80 to over €150 per leg, depending on the size of the crate and the zone.
• Payment: Fees are usually paid at the time of booking or at the airport service counter.

Preparation Tips

A little preparation goes a long way in reducing stress for your furry companion.

• Acclimatization: Let your pet get used to their travel crate several days or weeks before the flight.
• Feeding: Provide a light meal about 4 hours before departure to prevent motion sickness; keep the pet hydrated.
• Comfort: Place a familiar blanket or toy (if allowed) inside the carrier to provide a scent of home.
• Exercise: Take your dog for a long walk before heading to the airport or placing them in the crate.

Restrictions

Condor enforces strict rules to ensure safety, and certain animals may be refused carriage.

• Brachycephalic Breeds: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often restricted or banned from the cargo hold due to respiratory risks.
• Fighting Breeds: Certain dog breeds classified as dangerous may be prohibited from import into Germany or transport.
• Age Limit: Puppies and kittens must usually be at least 15 weeks old for international travel (due to rabies vaccination timelines).
• Service Animals: Recognized assistance dogs travel free of charge in the cabin but require pre-registration.

Important: Regulations can change, and specific rules apply to flights entering the EU from non-EU countries. We strongly recommend contacting Condor's customer service or consulting the official website well before your trip to confirm current requirements for your specific route.

Condor focuses on providing flexibility and rewards through strategic partnerships rather than operating a standalone frequent flyer scheme. For travelers flying from Dubai, this approach offers significant advantages, allowing you to leverage memberships with major global airlines to earn points and enjoy benefits on your leisure trips to Germany and beyond.

Emirates Skywards Partnership

Great news for passengers based in the UAE: Condor has officially partnered with Emirates, unlocking valuable rewards for local travelers. This collaboration makes flying with Condor even more attractive for members of the Emirates Skywards loyalty program.

• Earn Miles: Skywards members can now earn Skywards Miles on all Condor-operated flights. The number of miles earned is calculated based on the distance flown and the ticket fare class.
• Redeem Miles: You can use your accumulated Skywards Miles to purchase reward tickets on Condor flights, opening up travel opportunities to Frankfurt am Main and other European hotspots.
• Seamless Travel: Beyond miles, this partnership ensures a smoother journey with single-ticket itineraries and through-checked baggage when connecting between Emirates and Condor flights.

Atmos Rewards

Condor maintains a strong and popular partnership with Atmos Rewards, the new combined loyalty program for Alaska Airlines and Hawaiian Airlines. This is an excellent alternative for travelers who may already hold a membership with this award-winning North American program (formerly Mileage Plan).

• Earning Rewards: Members can credit their flown miles from Condor flights directly to their Atmos Rewards account. Accrual rates vary by booking class.
• Redemption: Miles earned can be redeemed for travel across the extensive network of Alaska and Hawaiian Airlines, as well as their global partners, offering great versatility.

Other Loyalty Options

In addition to its primary partners, Condor collaborates with other programs to offer travelers more choice. For instance, members of JetBlue TrueBlue can also earn and redeem points on select Condor routes. While Emirates Skywards is the most convenient option for those traveling from the Middle East, these alternatives ensure that international visitors have multiple ways to value their journey.

How to Credit Your Miles

To ensure you receive your miles without any issues, please follow these guidelines when booking your trip to destinations like Berlin or Stuttgart:

• Select Your Program: During the booking process on the Condor website, select your preferred loyalty program (e.g., Emirates Skywards or Atmos Rewards) from the drop-down menu.
• Enter Details: Accurately enter your membership number. The name on the ticket must match the name on your frequent flyer account.
• Check-in Verification: It is good practice to present your digital membership card at the check-in counter to confirm the number is in the system.
• Keep Your Receipts: Always retain your boarding passes and ticket receipts until the miles have been officially credited to your account. Retroactive claims can usually be made up to 6 months after the flight if the miles do not appear automatically.

Flying with Condor is designed to be part of your holiday experience, offering a blend of German efficiency and a relaxed, vacation-focused atmosphere. Whether you are traveling from Dubai to the cultural landmarks of Germany or connecting through Frankfurt am Main to distant shores, the airline provides a range of service classes and amenities tailored to different travel needs and budgets.

Service Classes

Condor creates a comfortable environment for every passenger, offering three distinct classes of service. While the specific cabin configuration depends on the aircraft type—such as the modern Airbus A330neo for long-haul or the A320 family for short and medium-haul routes—the commitment to quality remains constant.

Economy Class

Designed for value and reliability, Economy Class offers a comfortable start to your trip. Passengers enjoy ergonomic seats with adjustable headrests. On flights connecting the UAE to Germany, such as routes to Berlin or Stuttgart, the cabin is designed to maximize personal space. Travelers can choose from different fare options, ranging from "Light" for those traveling with hand luggage only, to "Classic" fares that include checked baggage and standard services.

Premium Economy Class

For travelers seeking extra comfort without the price tag of Business Class, Premium Economy is the ideal middle ground. This class provides significantly more legroom and greater seat recline, allowing for a more restful journey. Additional perks typically include priority boarding, priority baggage handling, and an enhanced meal service, ensuring you arrive at your destination feeling refreshed.

Business Class

Condor’s Business Class offers the ultimate in leisure travel luxury. On long-haul aircraft, passengers can relax in fully lie-flat seats that convert into comfortable beds, complete with large personal entertainment screens. On medium-haul flights operating smaller aircraft, Business Class usually features exclusive seating with a guaranteed empty middle seat for added privacy. Regardless of the route, guests enjoy premium lounge access, higher baggage allowances, and gourmet dining options.

In-Flight Entertainment and Connectivity

Staying entertained on board is easy with Condor's diverse entertainment options.

• Long-Haul: Personal seat-back monitors offer a wide selection of blockbuster movies, TV series, and audio channels.
• Short & Medium-Haul: On many flights, including those from the Middle East, Condor offers "FlyStream," a streaming service that allows you to watch movies and TV shows directly on your own smartphone, tablet, or laptop.
• Connectivity: "FlyConnect" WiFi packages are available on selected aircraft, allowing you to stay in touch with friends and family or browse the internet above the clouds.

Dining: Taste the World

Condor takes pride in its culinary service, known as "Taste the World." In Economy Class on longer flights, a warm meal is usually included, with additional snacks available for purchase. Premium Economy and Business Class passengers are treated to multi-course "Premium Menus" featuring high-quality ingredients and a selection of complimentary beverages. Special dietary meals (e.g., vegetarian, vegan, gluten-free, or diabetic) can be pre-ordered up to 24 hours before departure to ensure your specific needs are met.

Special Services

The airline is dedicated to making travel accessible and stress-free for everyone.

• Families and Children: Condor is a family-friendly airline, offering special kids' meals, activity packs, and priority boarding for families with young children. Unaccompanied minor services are available for children traveling alone, ensuring they are supervised from check-in until they are met by their guardian at the destination.
• Passengers with Reduced Mobility: Comprehensive assistance is available for passengers with disabilities. From wheelchair assistance at the airport to onboard support, the crew is trained to help. It is recommended to request these services at least 48 hours in advance.

Condor opens the door to Germany for travelers departing from the United Arab Emirates, offering seamless connections to the country's most dynamic regions. While the airline coordinates its global operations from its major hub at Frankfurt am Main, its network for passengers flying from the Middle East is designed to ensure easy access to both the vibrant capital and the industrial heartland of the south.

Berlin: A Capital of Culture and Contrast
Germany’s capital, Berlin, is a city that captivates visitors with its unique blend of tangible history and modern energy. From the iconic Brandenburg Gate to the artistic streets of Kreuzberg, the city invites tourists to explore world-class museums, sprawling parks, and a legendary nightlife scene. Whether you are interested in walking along the remnants of the Berlin Wall or enjoying a sunset cruise on the Spree River, Berlin offers an inspiring city break full of discovery.

Stuttgart: Innovation Meets Tradition
Nestled in a valley surrounded by vineyards and forests, Stuttgart is a destination that appeals to both nature lovers and technology enthusiasts. As the cradle of the automobile, it boasts the impressive Mercedes-Benz and Porsche museums, celebrating engineering excellence. Beyond the cars, the city offers a relaxed atmosphere with its historic palaces, botanical gardens, and traditional Swabian cuisine, serving as the perfect gateway to the Black Forest.

Booking a trip with Condor can be a smooth experience if you plan ahead and utilize their digital tools. To secure the lowest fares, it is generally advisable to book your tickets several months in advance, particularly if you plan to travel during school holidays or peak summer months. Travelers flying from Dubai to popular German destinations like Stuttgart or Berlin should monitor prices regularly, as early bird promotions can offer significant savings compared to last-minute bookings.

For the best deals, keep an eye on the airline's website for special sales and promotional campaigns. Signing up for their newsletter is a smart way to receive immediate notifications about flash sales and seasonal discounts. While the airline is based in Frankfurt am Main, their network offers convenient connections, so checking different dates and flight combinations can sometimes help you find a more budget-friendly itinerary.

Streamline your airport experience by taking advantage of online check-in. This service typically opens 24 hours before departure and allows you to select your preferred seat and print your boarding pass or download it to your mobile device. Using the official mobile app is highly recommended; it not only stores your boarding pass but also provides real-time flight updates, gate changes, and entertainment options, ensuring you have all necessary information right at your fingertips.

When it comes to comfort, consider purchasing your desired seat assignment during the booking process. Whether you prefer a window seat for the view, an aisle seat for easy access, or an XL seat for extra legroom, reserving early ensures better availability. Finally, always consider adding comprehensive travel insurance to your booking. This protects you against unforeseen cancellations, medical emergencies, or lost luggage, providing peace of mind throughout your journey.

Condor traces its roots back to December 1955, when it was founded as "Deutsche Flugdienst GmbH" by four major German transport companies, including Lufthansa. The airline commenced operations in March 1956 with a pilgrimage flight to the Holy Land. A significant turning point occurred in 1961, when the company took over "Condor Luftreederei" and subsequently adopted the name Condor Flugdienst GmbH. This strategic move consolidated its position in the market, and by the mid-1960s, the airline had already welcomed its millionth passenger, setting the stage for decades of leadership in the leisure travel sector.

Pioneering the Jet Age
Throughout the 1960s and 1970s, the airline rapidly modernized its fleet to meet the growing demand for holiday travel. It became the first leisure airline in the world to operate the iconic Boeing 747 "Jumbo Jet" in 1971, revolutionizing long-haul tourism by making distant destinations more accessible to the general public. Operating from its developing hub in Frankfurt am Main, the carrier continued to innovate, introducing the "Condor Vacation Flight" concept which offered full-service holiday packages including flights and accommodation, a model that became an industry standard.

Navigating Corporate Changes
For many years, the airline operated as a subsidiary of Lufthansa, benefiting from the stability and technical expertise of the German flag carrier. In the early 2000s, it became part of the Thomas Cook Group, expanding its international reach. Following the collapse of the Thomas Cook Group in 2019, the airline demonstrated remarkable resilience. It continued flight operations independently, securing its future through a protective shield proceeding. In 2021, asset manager Attestor acquired a majority stake, providing the capital needed for a comprehensive fleet renewal and a fresh strategic direction.

Fleet Evolution and Modernization
The airline’s history is marked by a continuous evolution of aircraft types, moving from propeller planes like the Vickers Viking to the jet era with Boeing 707s, 727s, and 757s. In recent years, a major modernization program was launched to replace the aging Boeing 767 fleet with state-of-the-art Airbus A330neo aircraft. This shift not only significantly reduced fuel consumption and CO2 emissions but also introduced a new level of passenger comfort. Coinciding with this technical upgrade, the brand unveiled a bold new visual identity in 2022, featuring striped liveries in various colors to symbolize the diversity of its guests and the joy of vacations.

Expanding Horizons
Over the decades, the route network has grown from Mediterranean hotspots to a global web of destinations across the Caribbean, North America, Africa, and the Indian Ocean. In the modern era, the airline has strengthened its connectivity to the Middle East, establishing vital links for travelers in the United Arab Emirates. Today, regular flights from Dubai to key German cities like Stuttgart and Berlin exemplify the carrier's enduring commitment to connecting cultures and facilitating seamless leisure travel between regions.