Eurowings

Eurowings stands out as a premier choice for travelers seeking a blend of affordability and German reliability. As a subsidiary of the renowned Lufthansa Group, this airline specializes in low-cost direct flights to popular destinations across Europe and beyond. With a focus on "value for money," Eurowings ensures that budget-conscious passengers do not have to compromise on service quality or safety. Whether planning a city break or a business trip, passengers can expect a seamless and modern travel experience tailored to their needs.

Company Overview and History
Founded in 1993, Eurowings has grown significantly over the decades, evolving from a regional carrier into a major player in the European aviation market. In 2011, it became part of the Lufthansa Group, a move that solidified its position and operational standards. The airline's mission is to provide affordable, flexible, and reliable point-to-point connections. By focusing on decentralized routes, they allow travelers to fly directly to their destination without unnecessary layovers, embodying a philosophy of efficiency and customer convenience.

Key Markets and Connectivity
While Eurowings has a vast network across Europe, it also serves important international routes, connecting dynamic regions. For travelers in the Middle East, the airline offers vital links between the United Arab Emirates and key German cities. Passengers can fly directly from Dubai to major cultural and economic centers such as Berlin, Stuttgart, and Cologne. Additionally, the airline operates routes from Abu Dhabi to Berlin, as well as connections to Hanover. This connectivity makes it easier than ever for tourists and business professionals to bridge the distance between the Gulf region and the heart of Europe.

Fleet and Modern Aviation
The Eurowings fleet is primarily composed of modern Airbus aircraft, including the A319 and A320 models. The airline is actively modernizing its fleet with the Airbus A320neo family, which is known for being significantly more fuel-efficient and quieter. This commitment to modern technology not only ensures a comfortable journey for passengers but also underscores the company's dedication to sustainability and reducing its environmental footprint.

Safety and Service Standards
Safety is a paramount core value for Eurowings. Benefiting from the rigorous maintenance and safety protocols standard across the entire Lufthansa Group, the airline maintains an excellent safety record. Passengers can choose from various fare classes—such as Basic, Smart, and BIZclass—allowing them to tailor their travel experience to their budget and comfort preferences. Recognized for its friendly service and operational reliability, Eurowings continues to be a preferred carrier for millions of passengers annually.

Contacting Eurowings in the United Arab Emirates

For travelers in the United Arab Emirates, connecting with Eurowings is primarily managed through their digital platforms and centralized international support channels. Whether you are starting your journey from Dubai or Abu Dhabi, the airline ensures assistance is accessible via their official website, mobile app, and customer service hotline, as there are no dedicated city offices in the region.

Online Services and Support

The most efficient way to manage bookings, check flight schedules, or access support is through the airline's digital portals. These platforms offer a comprehensive "Help & Contact" section designed to resolve most inquiries instantly.

• Official Website: www.eurowings.com
• Mobile App: The Eurowings App (available for iOS and Android) allows passengers to book flights, add extra services, and receive real-time updates.
• Contact Forms: For non-urgent matters, customers are encouraged to use the specific email forms available on the website to ensure their query reaches the correct department.

Customer Service Hotline

For urgent inquiries or direct assistance, passengers can contact the international customer service center. Please be aware that international calling rates may apply depending on your provider.

• Phone: +49 221 599 882 22
• Availability: The line is generally staffed from 06:00 to 24:00 CET, offering support in English and German.

Airport Counters and Route-Specific Information

Eurowings does not operate permanent walk-in offices in UAE city centers. However, ground handling agents and service counters are available at the respective airports during check-in hours, typically opening 2 to 3 hours before scheduled departures. To ensure you arrive at the correct terminal, please note the specific routes operated from each airport:

• Dubai International Airport (DXB): Check-in counters here serve flights departing to Berlin and Stuttgart.
• Dubai World Central (DWC): This airport handles departures for connections to Cologne, Hanover, and Dusseldorf.
• Abu Dhabi International Airport (AUH): Service desks are operational for passengers flying on the route to Berlin.

Social Media Channels

Travelers can also reach out to the airline or stay updated on the latest announcements through their official social media profiles:

• Facebook: facebook.com/eurowings
• X (Twitter): @eurowings
• Instagram: @eurowings

Eurowings Baggage Policy Guide

Planning your luggage is an essential part of preparing for your trip. Eurowings offers a flexible baggage policy that allows passengers to tailor their allowance based on their travel needs and fare class. Whether you are flying from the UAE for a city break or a longer stay, knowing these rules ensures a smooth check-in process and avoids unexpected fees at the airport.

Carry-on Baggage Allowances

Your hand luggage allowance depends strictly on the fare option you have booked. All passengers are entitled to bring one small cabin bag free of charge. This item, such as a laptop bag or handbag, must fit under the seat in front of you and should not exceed the dimensions of 40 x 30 x 25 cm.

For those traveling on the SMART or BIZclass fares, a large cabin bag is also included. This bag must be stored in the overhead locker, with maximum dimensions of 55 x 40 x 23 cm and a weight limit of 8 kg. If you have booked a Basic fare but wish to bring a trolley case, you can add the "Priority and 2 Cabin Bags" option to your booking, ensuring you have ample space for your essentials on your way to destinations like Berlin or Stuttgart.

Checked Baggage Limits

Checking in luggage is straightforward, but limits vary by class. It is always cheaper to book your checked baggage online in advance rather than at the airport counter.

• BASIC Fare: This budget-friendly option does not include checked baggage. You can add bags of 12 kg, 23 kg, or 32 kg for an additional fee.
• SMART Fare: Includes one checked bag weighing up to 23 kg.
• BIZclass: Offers the most generous allowance, permitting two bags of up to 32 kg each.

Excess Baggage and Fees

If your bag exceeds the weight limit of your booked allowance, excess baggage fees will apply per kilogram. Additionally, strictly oversized items might incur a flat surcharge. Note that for health and safety reasons, no single piece of luggage can weigh more than 32 kg. If you are planning a long trip to Cologne or transferring through the hub in Dusseldorf, weigh your bags at home to ensure they stay within the limits.

Special Luggage: Sports and Music

Eurowings accommodates travelers with special equipment. Sports baggage, such as bicycles, golf equipment, or skis, can be registered for a flat fee. Smaller musical instruments can be carried in the cabin instead of a hand luggage item, provided they fit the dimensions. Larger instruments, like a cello, may require booking an extra seat in the cabin to ensure their safety during transit from Dubai or Abu Dhabi.

Restricted and Prohibited Items

To ensure flight safety, certain items are restricted. Lithium batteries and power banks must be carried in your hand luggage and never in checked bags. Liquids in carry-on bags are subject to the standard 100 ml rule and must fit in a transparent, resealable plastic bag. Dangerous goods, including explosives, flammable solids, and toxic substances, are strictly prohibited on board.

Tips for Packing Efficiently

Start by checking your specific fare conditions on your ticket or the mobile app. Place heavy items at the bottom of your suitcase to keep it stable and wrap fragile objects in soft clothing. Always attach a name tag with your contact details to the outside and inside of your baggage. Finally, keep valuable items, travel documents, and medication in your carry-on bag to keep them accessible throughout your journey to Hanover or beyond.

Pet Travel Rules with Eurowings

Traveling with a four-legged companion requires careful planning, and Eurowings strives to make the journey as smooth as possible for pet owners. The airline permits the transport of small dogs and cats in the cabin on short- and medium-haul flights, ensuring your furry friend can join you on your holiday to destinations like Berlin or Stuttgart. It is essential to book this service in advance due to limited capacity on board, as the airline prioritizes the safety and comfort of all passengers and animals.

Transport Options

In cabin (carry-on)
This is the primary method for transporting pets on Eurowings flights, allowing owners to keep their pets close throughout the journey.

• Carrier dimensions: The transport bag must be soft, water-tight, bite-proof, and flight-safe, not exceeding 55 x 40 x 23 cm.
• Maximum weight: The total weight of the pet including the carrier must not exceed 8 kg.
• Allowed pet types: Only dogs and cats are permitted.
• Breed restrictions: There are no specific breed bans for the cabin, provided the animal fits comfortably inside the closed bag and is not aggressive.
• Limit per passenger: Each passenger is allowed to bring one pet carrier.

In cargo hold (checked baggage)
Eurowings has a strict policy regarding the transport of animals in the aircraft hold.

• Availability: The airline generally does not transport animals in the cargo hold.
• Size limits: Pets that are too large or heavy to travel in the cabin cannot be checked in as baggage on standard Eurowings flights.
• Recommendation: Owners of larger pets are advised to consider alternative transport solutions or specialized airlines within the wider Lufthansa Group.

As cargo (for large animals)
For animals that cannot travel in the cabin due to size or weight, air freight is the necessary alternative.

• When this option is required: Since checked pet baggage is not available, large dogs must travel as manifested cargo.
• Special requirements: This ensures the animal travels in a temperature-controlled environment suitable for their size.
• Booking procedure: This service is not booked via Eurowings directly. You must contact a specialized animal shipper or Lufthansa Cargo to arrange transport on suitable routes, such as those departing from Dubai.

Required Documentation

To ensure entry into Germany or return to the UAE, specific documents are mandatory and must be presented at check-in.

• Veterinary Passport: An official EU pet passport or a recognized equivalent document identifying the animal.
• Health Certificate: For international travel, a veterinary health certificate issued shortly before the flight is often required.
• Vaccinations: A valid anti-rabies vaccination is strictly required; it must be at least 21 days old at the time of travel.
• Microchip: The animal must be identified by an electronic microchip (ISO standard).

Service Costs

Fees for pet transport are charged per leg of the journey and can vary based on the route.

• In-cabin fee: Typically ranges from €60 to €80 per flight segment, such as trips to Cologne or Dusseldorf.
• Cargo hold fee: Not applicable as this service is not offered.
• Note: Prices are subject to change and should be confirmed during the booking process.

Preparation Tips

Proper preparation ensures a less stressful experience for your pet.

• Carrier requirements: Ensure the bag allows the pet to stand upright, turn around, and lie down in a natural position.
• Feeding before flight: Give your pet a light meal hours before departure to prevent nausea, but avoid feeding them right before flying.
• Stress reduction tips: Place a familiar item, like a blanket or toy, inside the carrier to provide comfort during the flight to Hanover.

Restrictions

Be aware of the following limitations to avoid issues at the airport.

• Prohibited breeds: While fighting dogs (Category 1) are generally restricted, brachycephalic (snub-nosed) breeds may also face restrictions due to health risks.
• Prohibited animals: Rodents, reptiles, birds, and rabbits are not permitted on board.
• Exceptions: Certified assistance dogs (e.g., guide dogs) travel free of charge and are exempt from weight limits, though they must be registered in advance.

Important: Airline policies and international import regulations can change. We strongly recommend contacting Eurowings customer service directly or consulting the local consulate before your trip from Abu Dhabi or other departure points.

Loyalty Program: Miles & More

Eurowings partners with Miles & More, Europe's leading frequent flyer program, to reward its passengers for their loyalty. As a wholly-owned subsidiary of the Lufthansa Group, Eurowings enables travelers to earn valuable miles and points on every trip. This integration ensures that flying from the UAE to Germany is not only affordable but also rewarding, offering access to a wide range of privileges and benefits.

Membership Tiers

The program features status levels designed to offer increasing comfort based on your travel frequency. The system has been updated to a transparent "Points" system to make achieving status simpler.

• Member (Blue): The entry-level tier allows you to start earning Miles and Points immediately upon free registration.
• Frequent Traveller (Silver): Achieved by collecting 650 Points and 325 Qualifying Points in a calendar year. Benefits include Business Class check-in, lounge access options, and increased baggage allowance.
• Senator (Gold): Requires 2,000 Points and 1,000 Qualifying Points. This status grants access to Senator lounges, priority boarding, and extra baggage benefits.
• HON Circle (Black): The exclusive top tier for ultra-frequent flyers, attainable with 6,000 HON Circle Points. Members enjoy access to the First Class Terminal and limousine services.

Earning Miles and Points

Accumulating rewards is straightforward and extends beyond just air travel, giving you plenty of opportunities to boost your balance.

• Flights: Earn Points and Miles on every scheduled Eurowings flight, as well as flights with the Lufthansa Group and other partner airlines.
• Hotels & Cars: Collect miles for overnight stays at major international chains or when booking rental cars with global partners.
• Everyday Life: Earn rewards through shopping at partner retailers, duty-free stores, or using co-branded credit cards.

Redeeming Your Miles

Once you have collected enough miles, you can exchange them for a variety of exciting rewards and travel perks.

• Award Flights: Book free flights to popular destinations like Berlin, Stuttgart, or Dusseldorf.
• Upgrades: Use your miles to upgrade your seat for a more comfortable journey.
• Worldshop: Spend miles on high-quality luggage, electronics, and lifestyle accessories in the online store.
• Services: Redeem miles for travel extras such as seat reservations or additional baggage allowance.

Network and Partnerships

Through its parent company, the Lufthansa Group, Eurowings is deeply connected to the global aviation world.

• Lufthansa Group: As a subsidiary, Eurowings is fully integrated into the Miles & More program, ensuring consistent earning and redemption opportunities.
• Global Reach: While Eurowings itself is not a member of Star Alliance, its participation in Miles & More allows members to earn and redeem miles on a vast network of partner airlines worldwide, including Star Alliance carriers.

How to Join

Becoming a member is quick, free, and can be done entirely online before your next trip.

• Visit the official Miles & More website or download the mobile app to create an account.
• Complete the registration form with your personal details to receive your digital service card.
• Enter your membership number during booking or check-in for flights from Dubai or Abu Dhabi to start earning points immediately.

In-Flight Experience and Services

Eurowings places a strong emphasis on personalization, allowing passengers to tailor their in-flight experience to their specific needs and budget. Whether you are embarking on a journey from the UAE to Germany for business or leisure, the airline offers a range of services designed to make your flight comfortable and efficient. From flexible fare classes to digital entertainment, passengers can decide exactly which amenities they wish to include.

Fare Classes and Seating Comfort

To accommodate different travel styles, the airline offers three distinct fare options. Understanding these categories helps travelers choose the best level of service for their trip to cities like Berlin or Stuttgart.

• BASIC Fare: Ideally suited for the budget-conscious traveler, this option covers the flight only. It is perfect for those who travel light and value the lowest possible price.
• SMART Fare: The most popular choice for standard holidays. This fare includes one piece of checked baggage, a guaranteed seat reservation, and priority boarding, ensuring a relaxed start to your journey.
• BIZclass: Designed for business travelers and those seeking extra comfort. Passengers enjoy a premium seat with more legroom (and often an empty adjacent seat on Airbus A319/A320 aircraft), lounge access at selected airports, and complimentary food and drinks.

Across all classes, the modern cabin design features ergonomic seats. Travelers flying on medium-haul routes, such as from Dubai to Cologne or Dusseldorf, can enjoy a comfortable amount of legroom, with the option to book seats with extra space for an additional fee.

Catering: Wings Bistro

Eurowings moves away from the traditional "standard meal" concept on economy flights, instead offering the Wings Bistro. This service allows passengers to purchase fresh sandwiches, snacks, and a wide selection of hot and cold beverages directly on board.

For passengers traveling on the SMART or BASIC fares, these items are available for purchase at reasonable prices. Those flying in BIZclass on routes like Abu Dhabi to Berlin can enjoy a selection of meals and drinks included in their ticket price. Water is always available, but it is recommended to bring a refillable bottle to stay hydrated during the flight.

Entertainment and Connectivity

Staying entertained during the flight is made easy with Eurowings Connect. Most of the fleet is equipped with an in-flight entertainment system that streams content directly to your personal device (smartphone, tablet, or laptop).

• Movies and TV: A curated selection of blockbusters, TV series, and children's programs is available to watch via the Eurowings app or portal.
• Games and Audio: Passengers can access a variety of games, audiobooks, and music playlists.
• Internet Access: On many aircraft, the airline offers "Wings Connect," a paid Wi-Fi service that allows you to stay in touch with friends, check emails, or surf the web while flying over Hanover or other European regions.

Onboard Shopping

The Wings Shop offers a boutique shopping experience in the sky. Passengers can browse a catalog of fragrances, accessories, gadgets, and travel essentials at duty-free prices. It is a convenient way to pick up last-minute gifts or treats before landing.

Destinations and Route Network

Eurowings operates a focused network of connections facilitating seamless travel between the United Arab Emirates and Germany. Anchored by its primary hub in Dusseldorf, the airline provides reliable options for both holidaymakers and business professionals. Passengers can take advantage of direct flights linking the Gulf region to major German cities known for their rich culture and economic significance.

Securing a great deal with Eurowings requires a bit of strategic planning. Generally, the best time to book your tickets is at least three to four weeks in advance. If your travel dates are flexible, try to schedule your flights for mid-week, particularly on Tuesdays or Wednesdays, as these days often offer lower fares compared to weekends. This strategy is especially useful for travelers flying from Dubai to various European destinations.

To catch the most attractive promotions, keep an eye on the airline's special offers by subscribing to their newsletter or checking their website regularly. Utilizing the "Savings Calendar" or low-fare view features can help you identify the cheapest dates to fly to popular cities like Berlin or the airline's main hub in Dusseldorf.

Make your journey smoother by taking advantage of the online check-in service. This feature typically opens 72 hours before departure and allows you to secure your boarding pass digitally. Completing this step in advance not only saves time at the airport but also helps you avoid potential fees associated with counter check-in for certain fare types.

For a more comfortable experience, especially on longer routes, consider your seat selection carefully. During the booking process, you can choose a seat with extra legroom or select a "window" or "aisle" preference. If you are traveling on a "Smart" or "BIZclass" fare, seat reservation is often included, ensuring you get the spot that suits you best.

Unexpected events can happen, so adding travel insurance during your booking process is highly recommended. This small addition can provide significant peace of mind, covering you for flight cancellations, medical issues, or lost baggage.

Finally, download the Eurowings mobile app to manage your trip effortlessly. The app serves as your personal travel assistant, offering real-time flight updates, mobile boarding passes, and access to the in-flight entertainment system via your own device, making your flight to Stuttgart or Cologne much more enjoyable.

History and Strategic Development

The story of Eurowings began in 1993, born from the merger of two regional airlines based in Nuremberg and Dortmund. In its early years, the carrier focused on connecting German regional airports with major European hubs, operating a fleet of smaller turboprop aircraft. This foundational period established its reputation for reliability and efficiency, setting the stage for its eventual transformation into one of Europe's leading point-to-point airlines.

A pivotal moment in the airline's history occurred in the early 2000s when the Lufthansa Group acquired an initial stake, eventually taking full ownership in 2011. This integration marked a strategic shift. Eurowings was repositioned to capture the growing low-cost market, gradually taking over routes from Lufthansa that did not pass through its main hubs. This era also saw the consolidation of the Germanwings brand into Eurowings, creating a unified platform for affordable travel across Europe.

Fleet Modernization and Growth
As the network expanded, so did the fleet. The airline transitioned from regional jets to a uniform fleet of Airbus A319 and A320 aircraft. This standardization improved operational efficiency and passenger comfort. In recent years, the introduction of the Airbus A320neo has been a significant milestone. These modern aircraft are quieter and more fuel-efficient, underscoring the company's commitment to sustainability and reducing emissions while serving destinations like Berlin and Stuttgart.

Expanding Horizons
While its roots are deeply planted in Germany, Eurowings has aggressively expanded its base structure. Beyond its primary hub in Dusseldorf, the airline established bases in countries such as Austria, Spain, and the Czech Republic. This pan-European approach allowed it to offer a vast network of holiday and business routes, moving beyond the traditional model of serving only domestic German traffic.

Connecting with the Middle East
A major recent development has been the strategic expansion into the Gulf region, directly addressing the needs of travelers from the United Arab Emirates. Recognizing the strong demand for direct connections, Eurowings launched non-stop services linking Dubai and Abu Dhabi with key German cities. Routes to Cologne and Hanover have further strengthened these ties, offering tourists and business professionals seamless access to the heart of Europe without the need for complex transfers.