Turkish Airlines

Turkish Airlines stands as a prominent symbol of aviation excellence, serving as the national flag carrier of Turkey and bridging the gap between East and West. Renowned for flying to more countries than any other airline, it offers passengers a unique blend of traditional Turkish hospitality and modern comfort. Whether embarking on a long-haul journey or a short connection, travelers can expect a premium experience characterized by award-winning service and global connectivity.

Established in 1933 with a modest fleet of just five aircraft, Turkish Airlines has evolved into a global aviation powerhouse and a proud member of the Star Alliance. The airline's strategic location allows it to offer efficient transit options to hundreds of destinations across Europe, Asia, Africa, and the Americas, fulfilling its mission to "Widen Your World" while connecting cultures across continents.

For travelers based in the United Arab Emirates, the airline provides convenient and frequent schedules. Key routes include direct flights from Dubai and Abu Dhabi, connecting passengers seamlessly to the wider world through their state-of-the-art hub. This connectivity makes it an excellent choice for both business and leisure travelers starting their journey from the UAE.

The carrier operates one of the youngest and most modern fleets in Europe, featuring advanced aircraft such as the Boeing 787 Dreamliner and Airbus A350. Passengers enjoy ergonomic seating, extensive legroom, and a cutting-edge in-flight entertainment system loaded with movies, music, and games for all ages, ensuring a pleasant journey regardless of the flight duration.

In terms of hospitality, the airline is celebrated for its exceptional onboard dining, famously featuring "Flying Chefs" on select long-haul flights to ensure restaurant-quality meals above the clouds. This dedication to quality has earned the carrier numerous accolades, including repeated recognition as the "Best Airline in Europe" by Skytrax.

Safety remains the top priority for the airline, which adheres to the highest international safety and maintenance standards. With a rigorous training program for pilots and crew, alongside a steadfast commitment to operational excellence, passengers can travel with complete peace of mind knowing they are in capable hands.

Contact Information

Connecting with Turkish Airlines from the United Arab Emirates is convenient thanks to their established local presence and support channels. Whether you need to modify a booking or inquire about flight schedules from Dubai or Abu Dhabi, assistance is readily available.

Official Website

For the most comprehensive and up-to-date information, including online check-in and booking management, please visit the official website:

• Website: www.turkishairlines.com

Customer Support & Bookings

Passengers in the UAE can reach the airline through the following dedicated numbers for reservations, ticketing, and general inquiries:

• UAE Call Center (Toll-Free): 800 035 704 343
• Global Call Center: +90 850 333 0 849
• Mobile App: "Turkish Airlines: Book Flights" is available on major app stores for on-the-go management.

Social Media

Stay informed about the latest campaigns and announcements by following their official social media accounts:

• Facebook: facebook.com/turkishairlines
• X (Twitter): twitter.com/TurkishAirlines
• Instagram: instagram.com/turkishairlines

Local Offices in the United Arab Emirates

For travelers preferring in-person assistance, Turkish Airlines maintains offices in key locations. Please note that office hours may vary.

• Dubai Sales Office: Emaar Square, Building 6, Downtown Dubai.
• Abu Dhabi Sales Office: Abu Dhabi Mall, East Tower, 4th Floor.
• Airport Counters: Service desks are typically available at Dubai International Airport (DXB) and Abu Dhabi International Airport (AUH) during scheduled flight operations.

Note: Contact details, office locations, and operating hours are subject to change. It is recommended to verify the latest information via the official website or call center before visiting a local office.

Baggage Information

Understanding baggage policies is essential for a smooth journey, especially when flying internationally. Turkish Airlines offers generous baggage allowances designed to accommodate the needs of modern travelers. Whether you are departing from Dubai or Abu Dhabi, familiarizing yourself with these rules will ensure a hassle-free check-in experience at the airport.

Carry-on Baggage Allowance

Passengers are permitted to bring cabin baggage on board, provided it fits within the overhead bin or under the seat. The allowance strictly depends on your travel class:

• Economy Class: One piece of cabin baggage up to 8 kg (maximum dimensions 55 x 40 x 23 cm) and one personal item (such as a handbag, camera bag, or laptop bag, max 40 x 30 x 15 cm).
• Business Class: Two pieces of cabin baggage, each up to 8 kg (55 x 40 x 23 cm), plus one personal item.

Checked Baggage Limits

Turkish Airlines operates on two different baggage concepts depending on the route: the Weight Concept and the Piece Concept. For most flights connecting the UAE with Istanbul and beyond, the Weight Concept typically applies, meaning you can bring as many bags as you like provided the total weight does not exceed your allowance.

Note: For flights traveling to or from the Americas or certain African destinations, the Piece Concept applies (usually 2 bags of 23 kg for Economy and 2 bags of 32 kg for Business). Always verify the specific allowance on your ticket.

Excess Baggage Fees

If your luggage exceeds the free allowance, excess baggage fees will be charged. These rates vary based on the destination and the weight of the overage. It is highly recommended to purchase extra baggage allowance online via the mobile app or website before your flight, as pre-purchased allowances are often significantly cheaper than paying at the airport counter.

Special Items and Sports Equipment

Turkish Airlines is widely recognized for being supportive of active travelers. On many international routes, the first set of golf or skiing equipment is often carried free of charge. Other sports equipment, such as bicycles, surfboards, or diving gear, can be transported but may incur a special handling fee. Musical instruments can be carried in the cabin if they fit within hand luggage limits; for larger instruments like a cello, passengers may need to purchase an extra seat.

Restricted and Prohibited Items

To ensure flight safety, strict rules apply to hazardous materials. Lithium batteries and power banks must be packed in your carry-on luggage and are strictly prohibited in checked bags. Flammable liquids, explosives, and corrosive substances are forbidden on the aircraft. Liquids, gels, and aerosols in carry-on bags must not exceed 100 ml per container and must be placed in a single, transparent, resealable plastic bag.

Tips for Efficient Packing

• Check Your Fare Class: Baggage rights can vary within Economy Class (e.g., promotional fares may have lower limits). Always check your booking confirmation.
• Weigh at Home: Use a portable luggage scale before leaving for the airport to avoid unexpected fees.
• Pack Essentials in Carry-on: Keep valuable items, travel documents, and essential medication in your hand luggage in case of any delay with checked bags.
• Label Your Bags: robustly attach a tag with your name, mobile number, and email address to every bag, and place a copy of your contact details inside the suitcase as well.

Traveling with Pets

Turkish Airlines understands that pets are beloved family members and strives to make their journey as comfortable and safe as possible. Whether you are relocating or going on a long vacation, the airline offers flexible solutions for traveling with cats, dogs, and small singing birds, ensuring they arrive safely at your destination.

Transport Options

In Cabin (PETC)

• Carrier Dimensions: Maximum dimensions are typically 23 cm height, 30 cm width, and 40 cm length.
• Maximum Weight: The total weight of the pet and the carrier must not exceed 8 kg.
• Allowed Pet Types: Cats, dogs, and small singing birds (such as parakeets and canaries).
• Breed Restrictions: Dangerous breeds are not permitted; specific rules apply to brachycephalic (snub-nosed) animals.
• Limit Per Passenger: Generally, one carrier per passenger is allowed in the cabin.

In Cargo Hold (AVIH)

• Container Requirements: Hard-shell crates with proper ventilation, secure locking mechanisms, and sufficient space for the animal to stand and turn.
• Weight and Size: For pets exceeding 8 kg or the cabin carrier dimensions.
• Temperature Restrictions: Pets may not be accepted if extreme temperatures at departure, transfer, or arrival airports pose a health risk.
• Required Documentation: Health certificates and vaccination records must be attached to the crate.

As Cargo (Turkish Cargo)

• When Required: For very large animals, unaccompanied pets, or species not allowed in the cabin or hold (e.g., certain bird species).
• Special Requirements: Complies with IATA Live Animals Regulations (LAR).
• Booking Procedure: Must be arranged separately through Turkish Cargo offices, not via standard passenger reservations.

Required Documentation

• Veterinary Passport: Must be up-to-date and identify the pet.
• Health Certificate: A veterinary certificate issued shortly before the flight (check specific validity windows).
• Vaccinations: Valid rabies vaccination record is mandatory.
• International Certificates: Specific entry documents required by the destination country (e.g., titer tests for the EU).

Service Costs

• In-Cabin Fee: Charges are calculated based on weight and route, typically starting from a fixed base rate.
• Cargo Hold Fee: Calculated based on the weight of the pet plus the crate; fees are higher for larger crates.
• Route Variance: Prices vary significantly for international flights, especially those transiting through Istanbul.

Preparation Tips

• Carrier Requirements: Ensure your pet is comfortable in the carrier weeks before the flight.
• Feeding: Feed your pet a light meal 4-6 hours before departure to prevent motion sickness.
• Hydration: Provide water up until departure, but empty the bowl before boarding to avoid spills.
• Stress Reduction: Place a familiar blanket or toy inside the crate to soothe your pet.

Restrictions

• Prohibited Breeds: Aggressive breeds such as Pitbull Terriers, Dogo Argentinos, and Fila Brasileiros are strictly prohibited.
• Prohibited Animals: Wild animals and certain bird species are not accepted as passenger baggage.
• Age Restrictions: Puppies and kittens must usually be at least 10-12 weeks old (varies by destination).
• Exceptions: Recognized service animals (SVAN) may travel in the cabin free of charge on specific routes, subject to documentation.

Important: Pet travel regulations are subject to change and depend heavily on the laws of the destination country. We strongly recommend contacting Turkish Airlines directly and consulting with your veterinarian well in advance of your trip.

Loyalty Program

Unlock a world of exclusive privileges with Miles&Smiles, the frequent flyer program of Turkish Airlines. Designed to reward loyal travelers, this program allows members to earn miles on every journey and enjoy a range of benefits that enhance the travel experience, from priority services to extra comfort on board.

Membership Tiers

• Classic: The entry-level tier offering the ability to earn miles on flights and redeem them for award tickets.
• Classic Plus: Corresponds to Star Alliance Silver status, providing benefits like family membership and business class check-in for domestic flights.
• Elite: Equivalent to Star Alliance Gold, offering lounge access, extra baggage allowance, and priority boarding.
• Elite Plus: The top-tier status featuring guaranteed seat availability, complimentary cabin upgrades, and elite gift cards for friends.

Earning Miles

• Flights: Earn miles based on the distance flown and booking class on Turkish Airlines and other Star Alliance carriers.
• Partners: Accumulate extra points by booking stays with hotel partners or renting vehicles from major car rental agencies.
• Credit Cards: Use co-branded Miles&Smiles credit cards for daily purchases to build your balance faster.
• Everyday Purchases: Earn miles through the Shop&Miles program and various lifestyle partners.

Redeeming Miles

• Award Flights: Exchange your accumulated miles for free tickets to hundreds of destinations worldwide.
• Upgrades: Use miles to upgrade your seat from Economy to Business Class for a more luxurious journey.
• Partner Rewards: Redeem points for services such as hotel accommodations and car rentals.
• Non-Flight Options: Spend miles on a wide variety of products available in the online Shop&Miles store.

Alliance Membership

• Star Alliance: As a member of the prestigious Star Alliance, Miles&Smiles benefits extend across a vast global network.
• Partner Airlines: Enjoy reciprocal privileges and earn miles when flying with partners like Lufthansa, United Airlines, and Singapore Airlines.

How to Join

Joining the program is free and takes just a few minutes via the official website or mobile app. Once registered, you can immediately start earning miles on your next flight to Istanbul or any other destination in their extensive network.

Onboard Services and Travel Classes

Turkish Airlines is committed to providing a premium travel experience, blending traditional hospitality with modern innovation. Whether flying from Dubai or Abu Dhabi to the global hub in Istanbul, passengers can expect high standards of comfort and service across all cabin categories.

Business Class

Business Class offers a luxurious journey designed for maximum relaxation and productivity. On long-haul international flights, the cabin features seats that convert into fully flat beds, often equipped with massage functions, power outlets, and reading lamps. Passengers enjoy priority check-in, extra baggage allowance, and access to exclusive airport lounges. The onboard experience is elevated by luxury amenity kits, noise-canceling headphones, and a welcome drink upon boarding.

Economy Class

Economy Class on Turkish Airlines is widely recognized for its superior comfort. Seats are designed with adjustable headrests and generous legroom (typically 79 cm), ensuring a comfortable ride even on longer journeys. Passengers are provided with amenity kits containing travel essentials such as sleep masks, earplugs, and socks on intercontinental routes. Each seat usually features a footrest and a USB port for charging personal devices.

Dining Experience

The airline is renowned for its award-winning catering service, often described as one of the best in the sky. Meals are prepared with fresh ingredients, showcasing the richness of Turkish cuisine alongside international favorites.

• Business Class: Guests enjoy a "Flying Chef" service on select long-haul flights, where meals are prepared and served on porcelain tableware with restaurant-style presentation.
• Economy Class: Hot meals are complimentary on most international flights, accompanied by a selection of hot and cold beverages.
• Special Meals: A wide range of dietary options, including diabetic, gluten-free, and vegetarian meals, can be requested in advance.

In-Flight Entertainment

The Planet digital entertainment system transforms the flight into a personal cinema. Accessible via individual touchscreens at every seat, the system offers hundreds of movies, TV series, documentaries, and music albums in multiple languages. A dedicated "Kids Mode" provides age-appropriate content to keep younger travelers entertained. Additionally, many aircraft in the fleet are equipped with Wi-Fi, allowing passengers to stay connected with the world below.

Special Services

Turkish Airlines strives to make travel accessible and convenient for everyone. Families traveling with infants or children can benefit from priority boarding and special gift packs containing toys and books. For passengers with reduced mobility or medical needs, the airline provides comprehensive assistance, including wheelchair service and dedicated support staff to ensure a smooth journey from check-in to arrival.

Flight Network and Destinations

Turkish Airlines operates an expansive route network, connecting passengers to more countries than any other airline globally. With its strategic hub located in Istanbul, the carrier offers frequent and reliable connections for travelers flying from the United Arab Emirates to hundreds of destinations across Europe, North America, and Asia.

Booking a flight with Turkish Airlines requires a bit of strategy to ensure you get the best value and a smooth travel experience. Whether you are flying from Dubai or Abu Dhabi to their main hub in Istanbul, planning ahead is key. Generally, the best time to book international flights is between three to six months in advance. However, for shorter routes connecting the UAE and Turkey, you might find competitive fares by booking at least 3 to 4 weeks before your departure date. Flying mid-week, specifically on Tuesdays or Wednesdays, can often be cheaper than weekends.

To find the best deals and promotions, it is highly recommended to subscribe to the airline's newsletter and follow their social media channels. Turkish Airlines frequently offers seasonal sales and special campaigns. Joining their loyalty program, Miles&Smiles, is another excellent way to stay informed about exclusive offers and earn points that can be redeemed for future flights or upgrades. Keeping an eye on major sales events can also yield significant savings on ticket prices.

Streamline your airport experience by utilizing the online check-in service. This feature typically opens 24 hours before your scheduled flight time and allows you to select your seat and print your boarding pass or save it to your mobile device. Completing this step in advance can save you considerable time at the airport, allowing you to bypass long queues at the check-in counters, especially during peak travel seasons.

Regarding seat selection, you can often choose your seat free of charge during the online check-in window, although options may be limited to what is remaining. If you have specific preferences, such as a window seat or extra legroom, it is advisable to select and pay for your seat at the time of booking. Families traveling together should definitely reserve seats early to ensure they can sit together.

For a seamless journey, download the Turkish Airlines mobile app. It is a user-friendly tool that puts travel management at your fingertips. You can use it to book flights, check in, access your mobile boarding pass, and track the status of your flight in real-time. Finally, always consider purchasing comprehensive travel insurance when booking your ticket. This provides essential coverage for unexpected events, such as flight cancellations, lost luggage, or medical emergencies, giving you peace of mind throughout your trip.

History and Development

The story of Turkish Airlines began in 1933 under the name "State Airlines Administration." With a modest budget and a fleet comprising only five aircraft—two King Birds, two Junkers F-13s, and one ATH-9—the carrier took its first steps into the skies. Initially operating under the Ministry of National Defence, the airline was founded with a vision to connect the nation internally, laying the groundwork for what would eventually become a global aviation giant based in Istanbul.

A significant turning point occurred in 1947 when the airline launched its first international flight, traveling from Ankara to Athens via Istanbul. This pivotal moment opened the door to the world, signaling the carrier's ambition to look beyond domestic borders. By 1955, the company underwent a major restructuring and was officially renamed Turkish Airlines (Türk Hava Yolları), cementing its identity as the national flag carrier. Throughout the following decades, the airline slowly but steadily modernized its fleet, transitioning into the jet age in the late 1960s and expanding its network across Europe and the Middle East.

The late 20th century was characterized by rapid modernization and capacity growth. The airline introduced larger aircraft to its fleet to serve long-haul destinations in North America and the Far East. However, the most transformative period began in the early 2000s. A strategic overhaul focused on quality service and network expansion led to the airline joining the prestigious Star Alliance in 2008. This membership integrated Turkish Airlines into a massive global network, significantly boosting its appeal to international transit passengers.

While the airline has not traditionally grown through aggressive mergers and acquisitions of other major carriers, it has formed strategic partnerships that strengthened its market position. A notable example is the establishment of SunExpress in 1989, a joint venture with Lufthansa, which bolstered tourism traffic between Germany and Turkey. More recently, the carrier has focused on refining its subsidiary operations, such as the rebranding of its low-cost arm to AJet, to better cater to different segments of the travel market.

The airline's commitment to connecting the Middle East with the rest of the world is evident in its established presence in the United Arab Emirates. The launch and sustained operation of routes to Dubai and Abu Dhabi have allowed the carrier to serve as a vital bridge for business and leisure travelers. Today, these routes are supported by a fleet that has evolved from those initial five propeller planes to hundreds of state-of-the-art aircraft, including the modern Airbus A350 and Boeing 787 Dreamliner.

In recent history, a monumental milestone was the "Great Move" in 2019, when the airline transferred its entire operation to the newly constructed Istanbul Airport within a mere 45 hours. This massive logistical feat provided the carrier with a modern, high-capacity home base capable of supporting its future growth. Today, Turkish Airlines holds the distinction of flying to more countries than any other airline in the world, continuing its legacy of innovation with a renewed focus on sustainability and digital transformation.