Cathay Pacific

Experience the pinnacle of Asian hospitality with Cathay Pacific, the flag carrier that has been connecting the world to its dynamic home base for decades. Renowned for its heartfelt service and commitment to passenger comfort, this airline seamlessly blends modern innovation with traditional elegance. Whether you are traveling for business or leisure, stepping aboard promises a journey defined by meticulous attention to detail and a premium in-flight experience.

Established in 1946, Cathay Pacific has grown from a small regional operator into one of the world's leading international aviation groups. With its main hub located at Hong Kong International Airport, the airline serves as a vital bridge between Asia and the rest of the globe. As a founding member of the oneworld alliance, it offers passengers seamless connectivity across an extensive network of destinations.

The airline operates a modern and fuel-efficient fleet, primarily consisting of wide-body aircraft such as the Airbus A350 and Boeing 777 families. This commitment to advanced aviation technology ensures not only a smoother ride but also a reduced environmental footprint. Passengers in all classes enjoy ergonomic seating, state-of-the-art entertainment systems, and a culinary experience that celebrates both international flavors and local favorites.

Cathay Pacific is consistently recognized for its excellence in service and safety. It is one of the few airlines to hold a prestigious 5-Star rating from Skytrax. The company's mission, "Move Beyond," reflects a drive to exceed expectations at every stage of the journey. Safety remains the absolute priority, with the carrier maintaining a rigorous maintenance program and adhering to the highest international safety standards.

For travelers from the United Arab Emirates, the airline provides direct connections, such as the popular route from Dubai to Hong Kong. This service allows passengers to easily access the vibrant heart of Asia or connect further to destinations in the Pacific and beyond, all while enjoying the airline's signature warm and professional hospitality.

Travelers flying with Cathay Pacific from the United Arab Emirates have access to various support options to ensure a smooth journey. Whether you are managing a booking from Dubai to Hong Kong or require assistance with flight schedules, the airline offers comprehensive digital and local service channels.

Official Digital Channels

The most efficient way to manage your travel plans and find the latest information is through the airline's official digital platforms. These resources allow passengers to check flight status, update itineraries, and access support features around the clock.

• Official Website: Visit www.cathaypacific.com for online booking, "Manage My Booking" features, and the latest travel requirements.
• Mobile App: The Cathay Pacific app is available for iOS and Android devices, offering real-time updates and mobile check-in capabilities.

Customer Support

For passengers in the United Arab Emirates, Cathay Pacific provides support options that can be accessed through their website. It is recommended to visit the "Contact Us" section on the official site to find the most current dedicated phone numbers and inquiry forms relevant to your location.

Local Presence

Cathay Pacific maintains a service presence in major cities within the region. Travelers requiring specific assistance or information about local operations in the UAE should refer to the official website for the most accurate details regarding office availability and opening hours.

Social Media

Stay connected and receive the latest news, service updates, and travel inspiration by following Cathay Pacific on their official social media accounts.

• Facebook: facebook.com/cathaypacific
• Twitter (X): twitter.com/cathaypacific
• Instagram: instagram.com/cathaypacific
• LinkedIn: linkedin.com/company/cathay-pacific-airways

Baggage Policy Overview

Preparing for your journey with Cathay Pacific requires a clear understanding of their baggage policies to ensure a hassle-free airport experience. Whether you are flying from Dubai to the airline's hub in Hong Kong or connecting further afield, the airline offers generous allowances tailored to your cabin class and fare type.

Carry-On Baggage Allowance

All passengers are permitted to bring one main cabin bag and one small personal item, such as a handbag, laptop case, or small backpack. The item must fit under the seat in front of you, while the main bag must fit in the overhead compartment.

• Economy and Premium Economy Class: The combined weight of your cabin bag and small item should not exceed 7kg (15lbs).
• Business Class: Passengers enjoy an increased combined weight allowance of up to 10kg (22lbs).
• First Class: Travelers are allowed a combined weight of up to 15kg (33lbs).

Checked Baggage Limits

Cathay Pacific generally utilizes a piece-based system for checked baggage on most routes. The exact allowance depends on the specific fare category you have purchased.

• Economy Class: Allowances vary by fare type. "Light" fares typically include 1 piece (23kg), while "Essential" and "Flex" fares usually allow 2 pieces (23kg each).
• Premium Economy Class: Passengers are generally entitled to 2 pieces of baggage, each weighing up to 23kg.
• Business Class: The allowance increases to 2 pieces, with a higher weight limit of 32kg per bag.
• First Class: The most generous allowance permits 3 pieces of baggage, each weighing up to 32kg.

Excess Baggage Fees

If your luggage exceeds the standard weight or piece limits, excess baggage charges will apply. These fees vary based on the route and the extent of the overage. It is highly recommended to purchase extra baggage allowance online in advance via the "Manage My Booking" section on the Cathay Pacific website, as this is often significantly cheaper than paying at the airport counter.

Special Items

Cathay Pacific accommodates various special items, though specific rules apply:

• Sports Equipment: Items such as golf clubs, bicycles, or surfboards generally count towards your standard checked baggage allowance. If they exceed your allowance, standard excess baggage rates apply.
• Musical Instruments: Small instruments like violins can be brought on board as carry-on luggage if they fit within the hard-case dimensions. Larger instruments, such as cellos, may require purchasing an extra seat or must be checked in as special cargo.

Restricted and Prohibited Items

To ensure safety on board, certain items are restricted. Lithium batteries and power banks must be packed in your carry-on baggage and are strictly prohibited in checked luggage. Dangerous goods, such as explosives, flammable liquids, and compressed gases, are forbidden in all baggage. Always check the latest guidelines on the official website before packing.

Tips for Efficient Packing

Maximize your allowance and minimize stress with these packing tips:

• Weigh at Home: Use a portable luggage scale to ensure your bags are within limits before leaving for the airport.
• Distribute Weight: If traveling with multiple bags, distribute heavy items evenly to avoid a single heavy bag charge.
• Label Everything: distinct luggage tags with your contact details inside and outside your bags help in case of mishandling.
• Keep Essentials Close: Always pack medication, travel documents, and valuables in your carry-on bag.

Pet Travel Policy

Traveling with pets on Cathay Pacific requires careful preparation, as the airline prioritizes the safety and welfare of animals above all else. While the airline does not generally permit pets to travel in the passenger cabin, they offer specialized services for transporting animals as checked baggage or via Cathay Pacific Cargo, ensuring they arrive safely at destinations like Hong Kong or Dubai.

Transport Options

In cabin (carry-on)

Cathay Pacific maintains a strict policy regarding cabin travel to ensure passenger comfort and safety.

• General Policy: Pets such as dogs and cats are not permitted in the aircraft cabin on any flight.
• Exceptions: Qualified assistance dogs (service animals) may accompany passengers in the cabin with prior approval.
• Service Animal Requirements: Dogs must be harnessed, remain seated at the passenger's feet, and have valid accreditation documentation.

In cargo hold (checked baggage)

For most travelers, checking a pet as baggage is the standard option if traveling on the same flight.

• Container Requirements: Pets must travel in a rigid, IATA-compliant container (fiberglass, metal, or rigid plastic) with strong ventilation and a secure locking mechanism.
• Size and Weight: The total weight of the pet and container affects the fee. Very large crates may need to be shipped as cargo if they exceed baggage dimensions.
• Temperature Restrictions: Pets will not be accepted if the temperature at the departure, transfer, or arrival airport is considered extreme (too hot or too cold) to ensure animal safety.
• Flight Limitations: This service depends on the aircraft type and available hold space.

As cargo (for large animals)

Cathay Pacific Cargo offers a specialized "Cathay Live" solution for animals that cannot travel as checked baggage.

• When Required: Mandatory for unaccompanied pets, very large animals, or when flying to countries that require cargo entry (e.g., flights into the UK or Hong Kong depending on origin).
• Special Requirements: Requires booking through a freight forwarder or IPATA agent.
• Booking Procedure: Must be arranged well in advance, separate from your passenger ticket.

Required Documentation

Documentation requirements are strict and vary by route. Failure to present correct documents will result in travel denial.

• Veterinary Health Certificate: A statement from a vet confirming the animal is fit for travel, usually issued within 10 days of the flight.
• Vaccination Records: Proof of valid rabies vaccination and other routine shots required by the destination.
• Microchip: Animals should be microchipped for identification.
• Import/Export Permits: specific licenses required by government authorities (e.g., AFCD permits for entering Hong Kong).
• Transit Permits: Required if the pet is connecting through Hong Kong or other hubs.

Service Costs

Fees for transporting pets are not included in the free baggage allowance and are charged based on weight and zones.

• Checked Baggage Fee: Calculated based on the total weight of the animal plus the container. It is typically charged as excess baggage or a fixed animal fee depending on the zone.
• Cargo Rates: Determined by the volumetric weight and specific freight charges, which are generally higher than checked baggage fees.
• Payment: Fees are usually paid at the airport for checked baggage, while cargo fees are settled through the freight forwarder.

Preparation Tips

Preparing your pet for the journey is essential for a stress-free experience.

• Crate Acclimatization: Purchase the travel crate weeks in advance and let your pet get used to sleeping and eating in it.
• Feeding: Feed your pet a light meal about 4 hours before the flight; provide water but avoid overfilling before departure.
• No Sedation: Do not tranquilize your pet, as it can increase health risks at high altitudes.
• Hydration: Attach a secure water funnel or drip bottle to the crate door.

Restrictions

Cathay Pacific has specific restrictions to protect animal health.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are generally banned from transport due to breathing difficulties.
• Aggressive Breeds: Certain fighting dog breeds are prohibited.
• Age Restrictions: Pets must typically be at least 10 weeks old to travel.

Important: Pet travel rules are subject to change and strictly enforced. You must contact Cathay Pacific's reservations office well in advance to confirm space availability and verify the specific requirements for your route.

Cathay Membership Program

Cathay Pacific's loyalty program, now unified simply as Cathay, combines the benefits of the former Marco Polo Club and Asia Miles into a comprehensive membership experience. This program allows travelers flying from Dubai to Hong Kong and beyond to earn valuable rewards and enjoy exclusive privileges that enhance every journey.

Membership Tiers

The program consists of four distinct tiers, with status determined by the number of Status Points earned within a membership year:

• Green: The entry-level tier offering exclusive member rates, priority online check-in, and the ability to redeem miles for extra legroom seats.
• Silver: Provides business class lounge access on Cathay flights, priority baggage handling, and advanced seat reservation.
• Gold: Unlocks business class lounge access with oneworld partners, additional baggage allowance, and guaranteed economy seats.
• Diamond: The highest tier granting First Class lounge access, maximum baggage priority, and guaranteed seat availability in premium classes.

Earning Asia Miles and Status Points

Members can accumulate currency (Asia Miles) and tier progress (Status Points) through various activities:

• Flights: Earn both miles and points based on the distance flown, cabin class, and fare type with Cathay Pacific and oneworld partners.
• Partners: Accumulate miles through bookings with partner hotels, car rental agencies, and travel services.
• Credit Cards: Use co-branded financial cards to earn miles on daily spending and travel expenses.
• Everyday Purchases: Earn rewards through the Cathay shop, dining partners, and wellness activities connected to the program.

Redeeming Your Rewards

Asia Miles offer flexible redemption options tailored to the needs of modern travelers:

• Award Flights: Book flight tickets directly using miles on Cathay Pacific and partner airlines.
• Cabin Upgrades: Use miles to upgrade your seat to Premium Economy or Business Class for added comfort.
• Lifestyle Awards: Redeem miles for hotel stays, car rentals, electronics, and concert tickets via the online store.
• Miles Plus Cash: Pay for flights using a combination of cash and miles if you do not have enough miles for a full redemption.

Alliance Membership

Cathay Pacific is a founding member of the oneworld alliance, extending privileges across a global network:

• Alliance Name: oneworld
• Key Partners: Enjoy reciprocal benefits with airlines such as British Airways, Qatar Airways, American Airlines, and Qantas.

How to Join

Joining the Cathay program is simple and free of charge. Travelers can sign up via the official Cathay Pacific website or mobile app by entering their personal details to receive a digital membership card and start earning immediately.

Service and Comfort on Board

Flying with Cathay Pacific is synonymous with enjoying a premium travel experience. Whether you are embarking on a long-haul journey from Dubai to the airline's hub in Hong Kong or connecting to other destinations, the airline focuses on providing exceptional comfort, thoughtful service, and state-of-the-art amenities across all cabins.

Cabin Classes

Cathay Pacific offers distinct travel classes designed to meet the varying needs of passengers, ranging from practical comfort to luxurious privacy.

• First Class: Available on select aircraft, this exclusive cabin offers private suites with soft leather seats that transform into wide, fully flat beds. Passengers enjoy premium bedding, organic cotton sleepwear, and a dedicated workspace, ensuring complete relaxation or productivity.
• Business Class: Designed for the modern traveler, Business Class features lie-flat seats with direct aisle access and privacy partitions. The cabin provides ample storage space, adjustable lighting, and a comfortable environment perfect for sleeping or working during the flight.
• Premium Economy: Bridging the gap between cabins, this class offers wider seats with generous legroom, a greater recline, and a supported calf rest. It is an excellent choice for those seeking extra comfort without the price tag of Business Class.
• Economy Class: Cathay Pacific’s Economy seats are ergonomically designed to maximize personal space. They feature adjustable headrests, cushioned support, and intelligent storage solutions for personal devices, making even long journeys more comfortable.

In-Flight Entertainment and Connectivity

The airline's award-winning entertainment system, Cathay, keeps passengers engaged throughout the flight. Each seat is equipped with a personal high-definition touchscreen offering a vast library of the latest Hollywood blockbusters, Asian cinema, TV box sets, music albums, and games.

For those who wish to stay connected, Wi-Fi is available on most of the fleet, allowing travelers to check emails or browse social media. All seats also feature USB ports and power outlets to keep devices charged.

Dining and Beverages

Culinary excellence is a hallmark of the Cathay Pacific experience. The "Hong Kong Flavours" menu highlights local favorites alongside international dishes, ensuring a diverse selection for all palates.

• Meal Service: Passengers in all classes enjoy complimentary multi-course meals prepared with fresh, seasonal ingredients. Business and First Class travelers can take advantage of a "Dine on Demand" service, allowing them to eat at their preferred time.
• Beverages: A wide selection of fine wines, spirits, soft drinks, and teas is available. The airline is also known for its exclusive craft beer, Betsy Beer, brewed specifically to be enjoyed at 35,000 feet.

Amenities and Comfort

To enhance the onboard experience, Cathay Pacific provides thoughtful amenities. Business and First Class passengers receive luxury amenity kits featuring skincare products from premium brands like Bamford, along with plush pillows and duvets. In Economy Class, cozy blankets and pillows are provided to help passengers rest comfortably.

Special Services

Cathay Pacific is committed to making travel accessible and convenient for everyone. The airline offers a range of special assistance services to support passengers with specific needs.

• Families with Children: The airline provides bassinets for infants (subject to availability), special children's meals, and activity packs to keep young travelers entertained.
• Assisted Travel: Passengers requiring wheelchair assistance or support for other mobility issues can arrange these services in advance. The cabin crew is trained to assist with onboard accessibility needs to ensure a safe and dignified journey.
• Dietary Requirements: A variety of special meals, including vegetarian, religious, and medical dietary options, can be pre-ordered up to 24 hours before departure.

Cathay Pacific serves the United Arab Emirates with a commitment to premium service, connecting passengers to its extensive global network through its home base. For travelers departing from the UAE, the airline offers a seamless bridge to East Asia, providing convenient schedules and exceptional in-flight comfort.

The journey centers around Hong Kong, the airline's dynamic hub and a world-class destination in its own right. Far more than just a transit point, this vibrant metropolis invites visitors to experience its legendary skyline along Victoria Harbour, explore bustling markets, and indulge in a culinary scene that ranges from authentic dim sum to Michelin-starred dining. Whether you are stopping over or visiting for a longer stay, the city offers a captivating blend of traditional heritage and modern energy.

Flights are operated regularly from Dubai, ensuring consistent connectivity for both business and leisure travelers looking to reach the heart of Asia.

Smart Booking Strategies

Securing the best value for your journey with Cathay Pacific requires a bit of planning. To find the most competitive fares for flights from Dubai to Hong Kong, it is generally advisable to book at least 3 to 6 months in advance. Fares tend to be lower during shoulder seasons, avoiding major holidays such as Chinese New Year or the peak summer school break.

Travelers should also consider flying on weekdays, particularly Tuesdays and Wednesdays, as these flights are often less expensive than weekend departures. To stay updated on exclusive promotions, check the "Offers" section on the official website regularly or subscribe to the airline's newsletter for timely alerts on flash sales.

Managing Your Journey Digitally

The Cathay Pacific mobile app is an essential tool for a seamless travel experience. It allows you to book flights, store your mobile boarding pass, and receive real-time flight status updates directly to your phone. The app also features interactive airport maps and lounge information to help you navigate smoothly.

Online Check-In Procedures

Save time at the airport by utilizing the online check-in service, which typically opens 48 hours before your scheduled departure time. This service is available via the website or the mobile app. During this process, you can:

• Confirm your seat selection.
• Input any necessary travel document details.
• Download your mobile boarding pass (where applicable).
• Add frequent flyer numbers if you haven't done so already.

Seat Selection Tips

Choosing the right seat is crucial for comfort, especially on long-haul flights. While seat selection may be complimentary for certain fare classes or loyalty members, others may incur a fee for advance reservation.

• Early Selection: It is recommended to select your seat as soon as you book to ensure your party sits together.
• Extra Legroom: Consider paying a premium for Exit Row or Extra Legroom seats if you require more space to stretch out.
• Quiet Zones: If you prefer a quieter flight, try to choose a seat away from the galleys and lavatories.

Travel Insurance

Unexpected events can disrupt even the best-planned trips. It is highly recommended to purchase comprehensive travel insurance at the time of booking. Look for policies that cover flight cancellations, medical emergencies, and lost luggage. Cathay Pacific often offers travel insurance options directly through their booking path, or you can choose a third-party provider that suits your specific needs.

Founding and Early Years

The story of Cathay Pacific began in 1946, driven by the vision of two former air force pilots, American Roy Farrell and Australian Sydney de Kantzow. Originally based in Shanghai, the airline was soon relocated to Hong Kong, which became its permanent home. The company started with a single Douglas DC-3 aircraft nicknamed "Betsy," initially flying freight and passengers regionally. The name "Cathay" was chosen as an ancient name for China, while "Pacific" reflected the founders' ambitious dream that one day the airline would fly across the vast ocean.

The Jet Age and Global Expansion

The 1960s marked a significant turning point as the airline entered the jet age with the introduction of the Convair 880, allowing for faster and more comfortable regional travel. However, the true transformation occurred in the late 1970s and 1980s with the arrival of the Boeing 747. This "Queen of the Skies" enabled the carrier to launch non-stop long-haul services to Europe and North America, firmly establishing it as a major international player. During this era, the airline pioneered the first non-stop transpolar flight over the North Pole from New York to Hong Kong, a route that revolutionized global air travel logistics.

Strategic Growth and Acquisitions

To strengthen its position as a leading Asian aviation hub, the airline pursued strategic growth through mergers and acquisitions. A major milestone was the acquisition of Dragonair (later rebranded as Cathay Dragon) in 2006, which significantly expanded the group's reach into mainland China and secondary Asian cities. Although the Cathay Dragon brand was eventually integrated into the main airline in 2020 to streamline operations, its legacy remains vital to the carrier's network depth. More recently, the acquisition of HK Express allowed the group to enter the low-cost carrier market, offering a diverse range of travel options to suit different budgets.

Fleet Evolution and Innovation

Over the decades, the fleet has evolved from simple propeller planes to some of the most advanced aircraft in the sky. Today, the airline operates a modern fleet dominated by fuel-efficient wide-body aircraft, including the Airbus A350 and the Boeing 777 families. These aircraft are designed not only for environmental sustainability but also for passenger well-being, featuring quieter cabins, improved air pressure, and state-of-the-art entertainment systems.

Modern Era and Lifestyle Brand

In recent years, the company has evolved beyond just being an airline into a premium travel lifestyle brand simply known as "Cathay." This shift focuses on enhancing the customer journey through travel, shopping, dining, and wellness. For travelers flying from Dubai and other global hubs, this means a more integrated experience where loyalty rewards and premium services extend far beyond the flight itself. The airline continues to invest in upgrading its ground and air products, reaffirming its commitment to service excellence and its status as one of the world's top carriers.