Etihad

Etihad Airways stands as the national airline of the United Arab Emirates, renowned globally for reimagining the flying experience with a blend of traditional Arabian hospitality and contemporary luxury. Since taking to the skies in 2003, the carrier has rapidly evolved into a leading aviation brand, functioning as a vital bridge connecting the East and West through its strategic home base. Travelers choosing Etihad can expect a journey characterized by sophisticated service, innovative cabin designs, and a commitment to making every flight as comfortable as possible.

A Modern and Efficient Fleet
Etihad operates one of the youngest and most technologically advanced fleets in the world. The airline relies heavily on the Boeing 787 Dreamliner and the Airbus A350, aircraft designed for fuel efficiency and passenger comfort with higher cabin humidity and larger windows. For high-demand routes, the iconic Airbus A380 makes an appearance, featuring some of the most exclusive commercial aviation products available.

Exceptional Onboard Experience
The airline is celebrated for its tiered cabin classes which cater to diverse travel needs. From the "Economy Smart Seat" designed with a unique headrest for rest, to the spacious "Business Studio" and the ultra-luxurious First Class offerings, quality is consistent. Etihad is also known for its culinary partnerships and inflight entertainment systems, ensuring passengers remain engaged and well-fed throughout their journey.

Strategic Network
From its hub in Abu Dhabi, Etihad facilitates seamless connections to major cultural and commercial centers across the globe. The network is robust, with frequent flights to key cities such as London, Bangkok, and Mumbai. It also serves distinct regional markets, connecting passengers efficiently to destinations like Jeddah and Riyadh.

Commitment to Safety and Sustainability
Safety is a core value at Etihad, reflected in its rigorous maintenance protocols and well-trained crew. The airline has also taken a leadership role in aviation sustainability through its "Greenliner" program, which tests eco-friendly technologies and sustainable aviation fuels to reduce the industry's carbon footprint.

For travelers in the United Arab Emirates, connecting with Etihad Airways is simple and convenient, reflecting the airline's commitment to its home market. Whether you need to manage a booking, inquire about flight schedules, or seek assistance with baggage, the carrier offers multiple dedicated channels for local support, including a 24-hour contact center and accessible city offices.

Official Website
The most direct way to access services is through the official website, which provides comprehensive tools for booking and itinerary management.
www.etihad.com

Contact Information

• Customer Service (UAE): +971 600 555 666 (Available 24/7)
• Ticket Booking: +971 600 555 666
• Headquarters Phone: +971 2 511 0000
• Email: guest@etihad.ae (Guest Relations) or contactcentre@etihad.ae
• Mobile App: Etihad Airways (Available on iOS and Android)

Social Media
Stay updated with the latest news and reach out via official social media channels:

• Facebook: facebook.com/etihad
• X (Twitter): x.com/etihad
• Instagram: instagram.com/etihad
• LinkedIn: linkedin.com/company/etihadairways

Local Offices in the UAE
Etihad maintains a strong physical presence with several offices where you can receive personal assistance.

• Abu Dhabi Headquarters: Khalifa City A, New Airport Road, near Abu Dhabi International Airport.
• Abu Dhabi City Office: Ahmed Jumaa Al Za'aabee Building, Opposite Madinat Zayed Shopping Centre, Al Sharqi Street.
• Dubai Office: Mazaya Shopping Centre, Shop No. 8 & 9, Ground Floor, Sheikh Zayed Road (near Dubai Mall Metro Station).

Emergency & 24/7 Support
The UAE Contact Center operates 24 hours a day, 7 days a week. For urgent matters, including last-minute flight changes or emergency assistance, travelers are advised to call the main local line at +971 600 555 666 immediately.

Understanding the baggage allowance is a crucial part of planning your trip with Etihad Airways. The airline offers a generous and flexible baggage policy, but the specific allowances can vary depending on your route, cabin class, and the fare type you have purchased. Generally, Etihad operates on two main systems: the "Weight Concept" for most international flights, and the "Piece Concept" for flights to and from the Americas.

Carry-On Baggage Allowances
Regardless of your destination, Etihad ensures you can keep your essentials close. The cabin baggage limits are strictly enforced to ensure passenger comfort and safety.

• Economy Class: Passengers are typically allowed one cabin bag weighing up to 7kg, plus one personal item such as a laptop bag, handbag, or small backpack (up to 5kg).
• Business and First Class: Travelers in premium cabins enjoy a higher allowance, usually permitted two cabin bags with a combined weight of up to 12kg, in addition to a personal item.

Ensure your cabin bag does not exceed the standard dimensions (usually 50 x 40 x 25 cm) to fit in the overhead locker, while your personal item must fit under the seat in front of you.

Checked Baggage Policies
For the majority of Etihad's network—including popular routes to destinations like Istanbul, Male, and Phuket—the airline uses the Weight Concept. This means you can bring as many bags as you like, provided the total weight does not exceed your allowance.

• Economy Class: Allowances range from 20kg to 35kg, depending on the fare choice (e.g., Sale, Saver, Choice, or Plus).
• Business Class: The standard allowance is generally 40kg.
• First Class: Guests are typically allowed up to 50kg.

For flights to and from the US or Canada, the Piece Concept applies. Here, Economy passengers are usually entitled to two bags (up to 23kg each), while Business and First Class passengers can check in two bags (up to 32kg each). Always check your specific ticket confirmation for the exact limits.

Excess Baggage Fees
If you plan to travel with more than your standard allowance, it is highly recommended to purchase excess baggage in advance. Buying extra weight or pieces online via the Etihad website or mobile app before you travel can save you up to 30% compared to paying the rates at the airport check-in counter. Rates vary significantly by route, so planning ahead is the most cost-effective strategy.

Special Items and Sports Equipment
Etihad is known for being friendly to sports enthusiasts. In many cases, you can bring one set of golf clubs for free, provided it falls within the standard weight limits. Other sports equipment, such as surfboards, bikes, or skis, generally counts towards your checked baggage allowance. If these items exceed your allowance, excess baggage rates will apply. Musical instruments can be carried as cabin baggage if they fit in the overhead compartment, or you may need to purchase an extra seat for larger instruments like cellos.

Restricted and Prohibited Items
To ensure flight safety, certain items are strictly prohibited in both checked and carry-on baggage. These include explosives, flammable substances, and sharp objects in the cabin. A critical rule to remember involves lithium batteries and power banks: these must be packed in your carry-on baggage and are strictly forbidden in checked luggage. Smart bags with non-removable batteries are also prohibited.

Tips for Packing Efficiently

• Weigh Before You Go: Use a portable luggage scale at home to avoid surprises at the airport.
• Distribute Weight: If traveling with family or multiple bags, distribute weight evenly to avoid a single heavy bag fee (no single bag can weigh more than 32kg for safety reasons).
• Label Everything: Attach a sturdy luggage tag with your name, phone number, and email to every bag.
• Keep Valuables Close: Never pack medication, travel documents, jewelry, or expensive electronics in your checked luggage.

Etihad Airways welcomes guests to travel with their beloved pets, offering options for cats, dogs, and falcons to join them on their journey. The airline prioritizes the safety and comfort of animals, providing specific services for cabin travel and specialized cargo solutions for larger pets. It is essential to review the strict guidelines and booking requirements well in advance, as policies regarding accepted routes and animal types are subject to specific regulations.

Transport Options

In cabin (carry-on)
Etihad allows small cats and dogs, as well as falcons, to travel in the cabin on permitted flights. This service is available in Economy Class (under the seat or on an adjacent seat) and in Business or First Class (on an adjacent seat only).

• Carrier dimensions (Under seat): Maximum 40 x 40 x 22 cm (L x W x H).
• Carrier dimensions (Adjacent seat): Maximum 50 x 43 x 50 cm (L x W x H).
• Maximum weight: Up to 8 kg (approx. 17 lbs) combined weight of the pet and carrier.
• Allowed pet types: Cats, dogs, and falcons (trained service dogs are also permitted with specific documentation).
• Age limit: Pets must be at least 16 weeks old.
• Limit per passenger: One pet per person is generally allowed, though purchasing an extra seat may allow for additional capacity (e.g., falcons).

In cargo hold (checked baggage)
Unlike many other airlines, Etihad generally does not accept cats and dogs as standard checked baggage (AVIH). This option is primarily reserved for falcons. Most other pets that do not fit in the cabin must travel as "Manifested Cargo" (see next section).

• Permitted animals: Primarily falcons. Cats and dogs usually must fly as Cargo.
• Container requirements: Must be IATA-compliant, escape-proof, and ventilated.
• Documentation: Valid health certificates and permits for the destination country.
• Note: Always verify if your specific route allows for checked animals, as most will be redirected to Etihad Cargo.

As cargo (for large animals)
For pets that exceed the 8 kg cabin weight limit or are traveling on routes where cabin travel is restricted, Etihad Cargo offers a dedicated "LiveAnimals" service.

• When required: For animals weighing more than 8 kg (including crate) or those not permitted in the cabin.
• Special requirements: Pets travel in a temperature-controlled and pressurized hold. Crates must meet strict IATA Live Animal Regulations (rigid, ventilated, enough space to stand and turn).
• Booking procedure: You must book this service directly through Etihad Cargo or a specialized pet shipping agent, separate from your passenger ticket.

Required Documentation

• Veterinary Passport: Up-to-date official record identifying the animal.
• Health Certificate: Issued and signed by an authorized veterinarian within a specific timeframe (often 5-10 days before travel).
• Vaccination Records: Proof of valid vaccinations, specifically Rabies (administered at least 21 days before travel).
• Fit-to-Fly Certificate: Confirming the animal is healthy enough for air travel.
• Destination Permits: Import/Export permits or release permits, especially for travel to/from the UAE (e.g., MOCCAE certificate).

Service Costs

• In-cabin fee: Approximately $1,500 USD (or equivalent in Etihad Guest Miles) per way for cats/dogs.
• Extra seat fee: If purchasing an adjacent seat for a larger carrier, the cost includes the seat fare plus the pet fee.
• Falcons: Often travel free in the cabin within baggage limits, or for a fee (approx. $500) as checked baggage.
• Cargo fee: Prices vary significantly based on weight, crate size, and destination; quotes must be obtained from Etihad Cargo.

Preparation Tips

• Carrier requirements: Ensure the bag is leak-proof, well-ventilated on three sides, and allows the pet to stand and turn comfortably.
• Familiarization: Let your pet spend time in the carrier days or weeks before the flight to reduce anxiety.
• Feeding: Feed your pet a light meal approximately 4 hours before departure; avoid feeding right before the flight to prevent nausea.
• Absorbent material: Line the carrier with absorbent pads (not loose straw or newspaper).

Restrictions

• Prohibited breeds: Etihad does not transport breeds classified as dangerous or fighting dogs (e.g., Pit Bulls, Staffordshire Terriers, Rottweilers, Dobermans, Mastiffs).
• Snub-nosed breeds: Brachycephalic cats and dogs (e.g., Persians, Pugs) may be restricted from cargo transport due to respiratory risks.
• Prohibited animals: Any animal showing signs of aggression, illness, or pregnancy is not permitted.
• Route restrictions: Pets are not allowed in the cabin on flights to/from certain countries (e.g., UK, Australia, South Africa) due to local government regulations.

Important: Pet travel rules are subject to change and strict government regulations. It is highly recommended to contact Etihad Airways or Etihad Cargo directly at least 7 days before your planned trip to confirm eligibility and book the service.

Loyalty Program: Etihad Guest

Etihad Guest is the award-winning loyalty program of Etihad Airways, designed to recognize and reward frequent travelers with a host of exclusive benefits and lifestyle perks. Far more than just a frequent flyer scheme, the program allows members to earn and spend miles flexibly, ensuring that every journey with the airline or its partners becomes more rewarding.

Membership Tiers

The program consists of four distinct tiers, with status determined by the number of Tier Miles or Tier Segments earned within a rolling 12-month period.

• Bronze: The entry-level tier offering immediate access to reward shop and member-only offers.
• Silver: Includes lounge access in Abu Dhabi, 25% bonus miles, and guaranteed excess baggage allowance.
• Gold: Offers Business Class lounge access worldwide, 50% bonus miles, and priority check-in and boarding.
• Platinum: The elite tier featuring First Class lounge access, 75% bonus miles, and a dedicated contact center.

Earning Miles

Members can accumulate Etihad Guest Miles through a variety of travel and lifestyle activities, making it easy to build up a balance quickly.

• Flights: Earn miles based on the distance flown and the fare choice on Etihad and partner airlines.
• Hotel & Car Rentals: Accumulate miles when booking stays with global hotel chains or renting vehicles.
• Co-branded Cards: Use Etihad Guest payment cards to earn miles on everyday shopping and expenses.
• Retail Partners: Earn points by shopping with participating retailers and lifestyle partners worldwide.

Redeeming Miles

Etihad Guest is renowned for its flexibility, allowing members to use their miles for travel, luxury goods, or even cash value.

• Award Flights: Book flights directly on Etihad Airways or with over 20 airline partners.
• Cabin Upgrades: Use miles to upgrade your seat from Economy to Business or First Class.
• Cash + Miles: Pay for your next flight using a combination of cash and your accumulated miles.
• Reward Shop: Exchange miles for electronics, jewelry, home products, or vouchers in the online store.

Airline Alliances and Partnerships

Etihad Airways is not a member of the major global airline alliances (Star Alliance, Oneworld, or SkyTeam), but it maintains a robust network of its own strategic partnerships.

• Partner Network: Etihad has extensive codeshare agreements with major carriers like Air France-KLM and Air Canada.
• Global Reach: These partnerships allow guests to earn and redeem miles on a vast network of connecting flights globally.

How to Join

Joining Etihad Guest is free, simple, and can be done instantly before you fly to start earning miles immediately. Travelers can register by visiting the official website or by downloading the Etihad Airways mobile app to receive their digital membership card right away.

Etihad Airways is globally recognized for elevating the standards of commercial aviation, offering a travel experience defined by thoughtful design, genuine Arabian hospitality, and cutting-edge technology. Whether you are flying on a short regional hop or a long-haul journey to London or Bangkok, the airline ensures that every passenger enjoys a comfortable and connected flight. The cabin configurations are tailored to the aircraft type, featuring distinct classes that cater to a variety of travel preferences and budgets.

Economy Class: Smart Design for Comfort

Etihad’s Economy Class is designed to challenge the conventions of standard travel, proving that affordability does not mean compromising on quality. The cabin features the innovative "Economy Smart Seat," which includes a unique fixed-wing headrest that provides a comfortable shoulder to lean on for sleep. The seats also offer adjustable lumbar support and generous recline.

• Economy Space: For those seeking extra room to stretch out, "Economy Space" seats offer up to 36 inches of legroom. These are typically located in the exit rows or at the front of the cabin and can be booked for an additional fee.
• Neighbour-Free Seat: Passengers looking for added privacy can bid to keep up to three adjacent seats empty, creating a personal "row" for maximum relaxation.
• Amenities: On long-haul flights, guests receive a complimentary amenity kit containing essentials like socks, an eye mask, and earplugs, along with a soft fleece blanket and pillow.

Business Class: The Business Studio

The "Business Studio" on Etihad’s wide-body aircraft (like the Boeing 787 and Airbus A380) offers a sanctuary of style and productivity. The layout is often arranged in a dovetail configuration, ensuring that every guest has direct aisle access.

• The Seat: The seat converts into a fully flat bed of up to 6 feet 8 inches. It features a firm mattress, plush comforter, and full-sized pillow for a restful sleep.
• Dine Anytime: Unlike traditional set meal times, Business Class guests can choose from an extensive à la carte menu whenever they wish. The "Dine on Demand" service allows you to eat what you want, when you want.
• Lounge Access: Business travelers enjoy access to premium lounges worldwide and the flagship lounges in Abu Dhabi, featuring showers, business centers, and buffet dining.

First Class: A Private Apartment in the Sky

Etihad’s First Class is an exclusive experience available on select aircraft, redefining luxury air travel. It is designed as a private universe where service is completely personalized.

• First Suite: On the Boeing 787, the First Suite is a private space with high sliding doors, a leather armchair that converts into a 6-foot 8-inch fully flat bed, and a personal wardrobe.
• The Apartment: On the Airbus A380, "The Apartment" offers a large leather armchair and a separate 6-foot 10-inch bed. It is spacious enough to walk around in and even features a vanity unit with a lit make-up mirror. Guests on the A380 also have access to the exclusive Shower Spa.
• The Lobby: A380 First and Business Class guests can socialize in "The Lobby," a serviced lounge and bar area located on the upper deck, perfect for relaxing with a drink or watching live TV sports.

In-Flight Entertainment and Connectivity

Boredom is not an option with "E-BOX," Etihad’s comprehensive in-flight entertainment system. It features hundreds of hours of the latest movies, TV box sets, music albums, and interactive games. The system is accessible via high-definition touchscreens at every seat, with noise-cancelling headsets provided in premium cabins.

Wi-Fly Connectivity: Etihad keeps you connected with mobile and Wi-Fi services. Passengers can choose from various packages, ranging from chat-only plans for messaging apps to surf packages for browsing and emails. First Class guests often receive complimentary Wi-Fi access.

Dining and Beverages

Culinary excellence is a hallmark of the Etihad experience. All meals are Halal-prepared, respecting the airline's cultural heritage, and are inspired by the destinations the airline serves, such as Mumbai or Istanbul.

• Economy: Guests enjoy a multi-course meal with a choice of main dishes, served with fresh salads, warm bread, and desserts. Complimentary beverages, including wines, spirits, beers, and soft drinks, are served throughout the flight.
• Premium Dining: In Business and First Class, the experience mirrors a fine-dining restaurant. An onboard Food & Beverage Manager guides guests through the menu and recommends wine pairings from a boutique cellar.

Special Services and Family Travel

Etihad goes the extra mile to ensure travel is accessible and enjoyable for everyone, paying special attention to families and passengers requiring assistance.

• Families with Children: The airline is renowned for its family-friendly approach. Children receive "Warner Bros. World Abu Dhabi" themed activity packs to keep them entertained. The in-flight entertainment system features a dedicated "Just for Kids" section. Bassinets are available for infants on a first-come, first-served basis.
• Assistance Services: Comprehensive support is available for passengers with reduced mobility or visual/hearing impairments. From wheelchair assistance at the airport to onboard support, the crew is trained to ensure a safe and dignified journey. Requests for special assistance should be made at least 48 hours before departure.
• Special Meals: A wide variety of dietary meals (e.g., gluten-free, diabetic, vegetarian, low-sodium) can be pre-ordered to accommodate health or religious requirements.

Etihad Airways connects travelers to the world through its state-of-the-art hub in Abu Dhabi, offering a seamless travel experience to key destinations across the globe. With a network that spans the Middle East, Asia, Europe, and beyond, the airline provides convenient schedules and frequent connections to major business capitals and leisure hotspots.

Planning a trip with Etihad Airways promises a journey characterized by comfort and Arabian hospitality. As the national airline of the United Arab Emirates, the carrier operates from its state-of-the-art hub in Abu Dhabi, connecting travelers to major destinations across the globe. To ensure the smoothest experience possible, a few strategic steps during the booking process can make a significant difference in your travel budget and comfort.

To secure the most competitive fares, it is generally advisable to book your tickets 3 to 6 months in advance. This is particularly important for popular long-haul routes, such as flights to London or Bangkok. Keep an eye out for global sales and seasonal promotions, which are often announced on the airline's official website. Joining the Etihad Guest loyalty program is another excellent way to access member-only deals and earn miles that can be redeemed for future travel or upgrades.

Leveraging technology can greatly enhance your pre-flight experience. Download the Etihad Airways mobile app to manage your itinerary on the go. The app allows you to check in online, typically opening 30 hours before departure, which helps you avoid long queues at the airport. Through the app or website, you can also select your preferred seat. whether you want a window seat for views approaching Male or extra legroom for a journey to Delhi, reserving your spot early is highly recommended.

Before you fly, ensure you have comprehensive travel insurance to cover any unexpected changes to your itinerary. It is also crucial to verify the entry requirements for your final destination. Whether you are traveling for business to Riyadh, visiting historical sites in Amman, or exploring the vibrant streets of Mumbai, having your documents in order will ensure a stress-free start to your trip with Etihad.

The story of Etihad Airways is one of rapid ascent and ambitious vision. Established by Royal Decree in July 2003, the airline was founded with a mandate to transform Abu Dhabi into a global aviation hub connecting the East and West. Operations began in November of that same year with a ceremonial flight to Al Ain, followed quickly by the launch of commercial services to Beirut. Unlike many legacy carriers with decades of history, Etihad earned the title of the "fastest-growing airline in commercial aviation history" by aggressively building its network and fleet within just a few years.

Strategic Expansion and Partnerships
In its first decade, the carrier focused on extending its reach to every corner of the globe. A defining chapter in its development was the "equity alliance" strategy adopted in the 2010s. Rather than relying solely on traditional alliances, Etihad acquired minority stakes in several other airlines across Europe and the Asia-Pacific region. This bold move allowed the carrier to rapidly expand its virtual network and passenger feed. While the strategy later evolved into a more focused approach on codeshare partnerships and organic growth, it played a crucial role in establishing the brand's global footprint.

Fleet Evolution and Innovation
Etihad has consistently made headlines with record-breaking aircraft orders. A pivotal moment came during the Farnborough Airshow in 2008 and later at the Dubai Airshow in 2013, where the airline placed massive orders for wide-body aircraft. This commitment to modern aviation culminated in the introduction of the Airbus A380 and Boeing 787 Dreamliner to the fleet. The arrival of the A380 in 2014 marked a revolution in luxury travel with the launch of "The Residence"—the world's only three-room private cabin on a commercial aircraft—setting a new benchmark for inflight service.

Route Network Milestones
As the fleet grew, so did the destination list. The airline quickly established vital links to major financial and tourism capitals. Early and significant route launches included services to London and Bangkok, which remain among its most popular routes today. The network continued to densify with frequent connections to the Indian subcontinent, including key cities like Mumbai and Delhi, catering to the strong economic and cultural ties between the regions.

Modern Era and Sustainability
In recent years, Etihad has pivoted towards a strategy of sustainable profitability and environmental responsibility. The "Greenliner" program, utilizing the Boeing 787 as a flying testbed for eco-friendly technologies, highlights the airline's commitment to decarbonization. A major historic milestone was achieved in late 2023 with the move to its new home, Terminal A at Abu Dhabi International Airport. This state-of-the-art facility significantly increased passenger capacity and streamlined the transit experience, positioning the airline for its next chapter of growth.