Uep! Fly

Uep! Fly is a dynamic regional airline established to enhance connectivity across Spain's beautiful Balearic Islands. Operating as a subsidiary of the experienced aviation company Swiftair, the carrier launched in 2021 to provide residents and tourists with reliable inter-island travel options. The airline primarily links the main hub of Palma with the neighboring islands, facilitating quick and convenient hops over the Mediterranean. With a name derived from a friendly local expression, Uep! Fly embodies a spirit of community and commitment to improving mobility in the region.

The airline focuses on serving the specific needs of the Balearic market, offering a crucial bridge between the islands of Mallorca, Ibiza, and Mahon. By utilizing a fleet of ATR 72 aircraft, which are renowned for their efficiency and suitability for short-haul regional routes, Uep! Fly ensures a smooth and swift journey for its passengers. The turboprop aircraft are well-suited to the short runways and frequent takeoff and landing cycles typical of inter-island hopping.

Safety and operational excellence are core pillars of the airline's mission. As part of the Swiftair group, Uep! Fly benefits from decades of aviation experience, rigorous maintenance standards, and established safety protocols. This backing allows the carrier to offer a dependable service that supports both the local economy and the tourism industry. Whether for daily commutes or holiday excursions, the airline strives to make travel between the islands accessible and comfortable.

Contact Information for United Arab Emirates Travelers

Uep! Fly is a regional carrier dedicated to inter-island flights within the Balearics. Consequently, the airline does not maintain local offices, ticket counters, or a dedicated customer service center in the United Arab Emirates. Travelers currently in the UAE who need to manage bookings or make inquiries are advised to contact the airline directly through its digital channels or via email.

• Official Website: www.uepfly.com (The primary source for flight schedules, bookings, and online check-in)
• Customer Service Email: info@uepfly.com (Recommended for all international inquiries and support requests)

Social Media

For the latest news and operational updates, passengers can follow the airline on popular social media platforms. While these channels are useful for general information, specific booking issues should be directed to the official email.

• Facebook & Instagram: Search for @uepfly

Ground Support

Ground assistance is exclusively available at the airline's operating bases in Spain. If you require in-person support during your trip, commercial counters are located at Palma (PMI), Ibiza (IBZ), and Mahon (MAH) airports.

Baggage Policy

Traveling with Uep! Fly is designed to be a seamless experience, perfect for short hops between the islands. Understanding the baggage allowance is key to a smooth journey, especially considering the specific aircraft used for these regional connections. The airline’s policies are tailored to the capacity of their ATR 72 fleet, ensuring safety and comfort for all passengers aboard their flights to destinations like Palma and beyond.

Carry-On Baggage

Due to the compact nature of the cabins on regional turboprop aircraft, carry-on allowances are strictly regulated to ensure all luggage fits securely in the overhead compartments or under the seat. Generally, passengers are permitted to bring one piece of hand luggage. The standard weight limit is generally 8 kg, with maximum dimensions allowed up to 55x35x25 cm. It is highly recommended to measure your bag before arriving at the airport, as oversize items may need to be checked into the hold, potentially incurring an additional fee.

Checked Baggage

For those planning a longer stay or carrying more than just the essentials, Uep! Fly offers checked baggage options. Depending on your fare class, a checked bag may be included in your ticket or available for a fee. The standard allowance for a checked suitcase is generally up to 23 kg. If you are traveling with heavy luggage between islands like Ibiza or Mahon, it is advisable to book your extra baggage allowance online in advance to secure the best rates compared to paying at the airport counter.

Excess Baggage and Fees

Travelers exceeding the standard weight or size limits will be subject to excess baggage fees. These charges are applied per kilogram or per additional bag and can vary depending on the route and season. To avoid unexpected costs, weigh your luggage at home and ensure it falls within the 23 kg limit. If you know you will be over the limit, purchasing extra weight through the airline's official channels beforehand is often more economical.

Special Items: Sports Equipment and Instruments

The Balearic Islands are a paradise for outdoor enthusiasts, and Uep! Fly understands the need to transport sports gear. Special baggage such as bicycles, golf clubs, and surfboards can be carried on board, subject to hold space availability and payment of a special handling fee. Similarly, musical instruments can be transported, either as checked luggage or, if small enough, in the cabin. Due to limited cargo space on ATR aircraft, it is crucial to notify the airline during the booking process if you intend to bring large sports equipment.

Restricted and Prohibited Items

Safety is paramount, and Uep! Fly adheres to strict European aviation safety regulations regarding prohibited items. Passengers must not pack dangerous goods such as explosives, compressed gases, flammable liquids, or sharp objects in their carry-on bags. Lithium batteries and electronic cigarettes must be carried in the cabin and are strictly prohibited in checked luggage. Always check the full list of restricted items on the official website before packing to avoid delays at security screening.

Tips for Efficient Packing

To make your inter-island trip as effortless as possible, consider using soft-sided travel bags or duffels rather than hard-shell suitcases. Soft bags are more malleable and easier to stow in the compact overhead bins of regional aircraft. Keep essential items such as travel documents, medication, and valuables in a small personal item that can fit under the seat in front of you, ensuring they are easily accessible throughout the short flight.

Traveling with Pets on Uep! Fly

Uep! Fly understands that pets are part of the family, which is why the airline welcomes four-legged companions on their inter-island flights across the Balearics. Whether you are traveling between Palma and other islands for a quick visit or a longer holiday, the carrier provides clear guidelines to ensure a safe and comfortable journey for your animals. Passengers are encouraged to book their pet's travel in advance, as space on regional aircraft is limited.

Transport Options

In Cabin (Carry-on)

Small pets are permitted to travel in the cabin with their owners, provided they remain in an appropriate carrier throughout the flight. This option is ideal for smaller dogs and cats that are accustomed to travel.

• Carrier Dimensions: The carrier must not exceed maximum dimensions of approximately 45 x 35 x 25 cm to fit under the seat.
• Maximum Weight: The total weight of the pet and the carrier combined must not exceed 8 kg.
• Allowed Pet Types: Generally, dogs and cats are accepted; travelers should check regarding other small animals like birds.
• Breed Restrictions: Dangerous breeds generally must be muzzled or may be restricted; standard breeds are welcome.
• Limit per Passenger: Typically, only one pet carrier is allowed per passenger.

In Cargo Hold (Checked Baggage)

For pets that exceed the size or weight limits for the cabin, travel in the cargo hold is available on selected flights. The hold is pressurized, though temperature control can vary, so it is vital to ensure the animal is fit to fly.

• Container Requirements: Pets must be in an IATA-approved rigid travel crate with a secure locking mechanism and adequate ventilation.
• Weight and Size Limits: The crate must be large enough for the animal to stand, turn around, and lie down naturally.
• Temperature Restrictions: Flights may be restricted during extreme weather conditions (very hot or cold) to ensure animal safety.
• Required Documentation: All standard health and identification papers must be attached to the crate or held by the passenger.

As Cargo (For Large Animals)

While less common for short inter-island hops to destinations like Ibiza or Mahon, shipping animals as cargo may be necessary for very large breeds or unaccompanied pets.

• When Required: Necessary when the animal and crate weight exceeds the checked baggage limit (usually over 32-45 kg) or for unaccompanied minors.
• Special Requirements: Requires booking through a freight forwarder or the airline's cargo division.
• Booking Procedure: Must be arranged well in advance, separate from passenger ticketing.

Required Documentation

To avoid delays at the airport, ensure all paperwork is up to date before travel.

• Veterinary Passport: An official EU pet passport or equivalent identification.
• Health Certificate: A valid veterinary certificate confirming the animal is fit for travel (check validity period closer to departure).
• Vaccinations: Proof of current vaccinations, specifically rabies.
• Identification: A microchip or readable tattoo matching the documentation.

Service Costs

Fees for pet travel are charged per flight leg and can vary based on fare class and residency status.

• In-cabin fee: Approximately 9 EUR to 15 EUR per way (often lower for residents).
• Cargo hold fee: Approximately 20 EUR to 40 EUR per way.
• Note: Prices are subject to change and may vary by route or season.

Preparation Tips

A little preparation goes a long way in reducing travel anxiety for your pet.

• Carrier Requirements: Ensure the carrier is escape-proof, leak-proof, and labeled with your contact information.
• Feeding: Feed your pet a light meal about 2-4 hours before the flight to prevent motion sickness; do not feed immediately before flying.
• Stress Reduction: Place a familiar blanket or toy inside the carrier to provide comfort; sedation is generally not recommended without vet advice.

Restrictions

Certain limitations apply to ensure the safety of all passengers and animals onboard.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Bulldogs, Pugs, Persians) may be restricted from the cargo hold due to respiratory risks.
• Aggressive Animals: Breeds classified as potentially dangerous may be subject to stricter containment rules or denied transport.
• Prohibited Animals: Rodents, reptiles, and farm animals are typically not allowed in the cabin.
• Exceptions: Recognized service animals and guide dogs usually travel free of charge in the cabin, regardless of weight.

Important: Airline policies are subject to change. It is strongly recommended to contact Uep! Fly directly or consult their official website before booking to confirm the latest rules and availability for your specific flight.

Uep! Fly Club Loyalty Program

Uep! Fly Club is the official loyalty program designed to reward frequent travelers flying with Uep! Fly. Aimed at both residents and visitors of the Balearic Islands, this program allows members to turn their everyday inter-island commutes and holiday trips into valuable rewards. Joining is completely free, and members can start earning miles immediately to access exclusive benefits and flight discounts.

Membership Tiers

The program is structured to recognize and reward loyal passengers. While specific elite tier names (such as Silver or Gold) are streamlined to fit the regional nature of the airline, the program offers clear progression opportunities:

• Club Member: This is the entry-level tier assigned immediately upon enrollment. Members enjoy the ability to earn miles on every flight, access exclusive promotions, and receive priority communication regarding offers.
• Elite Status Upgrades: As you accumulate miles from frequent travel, you qualify for category upgrades. These higher status levels unlock additional privileges, which may include priority waitlisting, enhanced baggage allowances, and special recognition at the airport.

Earning Miles

Accumulating rewards with Uep! Fly Club is straightforward and transparent. Members earn "Category Miles" and "Award Miles" through various activities:

• Flights: Members earn 5 miles for every Euro spent on the net fare of their ticket (excluding taxes and fees).
• Commercial Partners: Earn additional miles by using services from the airline's network of partners, including participating hotels and car rental agencies.
• Promotions and Raffles: The airline frequently runs special campaigns where members can earn bonus miles for participating in surveys or specific promotional events.

Redeeming Miles

Your accumulated miles can be used to save on future travel and services:

• Award Flights: Redeem miles to cover the base fare of tickets for flights to destinations like Palma, Ibiza, and Mahon. Note that airport taxes and administrative fees must be paid separately with a credit or debit card.
• Products and Services: Miles can be exchanged for various ancillary services or products offered by the airline and its partners.
• Flexibility: The program allows for redemption on any available seat, giving you the freedom to fly when you want.

Alliance Membership

Uep! Fly operates independently as a regional carrier and is not currently a member of global airline alliances such as Star Alliance or oneworld. However, it operates with the backing of its parent company, Swiftair, ensuring high standards of service and operational reliability across its network.

How to Join

Becoming a member of Uep! Fly Club is quick and easy:

• Online Registration: Visit the official airline website and complete the simple registration form.
• Eligibility: Membership is open to individuals aged 2 years and older.
• Instant Access: Once registered, you will receive your membership number immediately and can start earning miles on your very next booking.

Onboard Experience and Services

Flying with Uep! Fly is designed to be a quick, efficient, and comfortable experience, perfectly tailored to the short inter-island hops of the Balearics. Given the brief duration of flights—often averaging between 30 to 45 minutes—the airline focuses on simplicity and punctuality rather than elaborate luxury. Whether you are commuting for business or traveling for leisure between islands like Palma and its neighbors, the service is streamlined to get you to your destination with ease.

Service Classes and Cabin Configuration

Uep! Fly operates a fleet of ATR 72 turboprop aircraft, which are configured with a single Economy Class cabin. There are no separate Business or First Class sections on these flights. The cabin is designed to maximize practicality for regional travel, offering a clean and well-maintained environment for all passengers. The absence of cabin dividers contributes to a spacious feel, ensuring a uniform standard of service for everyone on board.

Seat Comfort and Configuration

The seating layout on the ATR 72 is arranged in a 2-2 configuration. This is a significant advantage for travelers, as it means there are no middle seats—every passenger enjoys either a window view or direct aisle access. The seats offer standard pitch and width suitable for short-haul journeys. While they do not recline significantly, the ergonomic design provides sufficient comfort for the quick trip across the Mediterranean to destinations such as Ibiza.

In-Flight Entertainment and Connectivity

Due to the short flight times and the regional nature of the aircraft, there are no seatback screens, Wi-Fi, or audio entertainment systems available onboard. However, the real entertainment lies outside the window. Flying at lower altitudes than large jets, passengers are treated to stunning aerial views of the turquoise Mediterranean waters and the rugged coastlines of the Balearic Islands. Travelers wishing to read or listen to music are encouraged to bring their own personal devices and headphones.

Meals and Beverage Services

Given that most flights, such as the route to Mahon, last less than an hour, there is no full meal service provided. The flight duration barely allows time for a comprehensive trolley service. In some cases, a simplified service offering water or light refreshments may be available, but it is generally recommended that passengers grab a snack or drink at the airport terminal before boarding if needed.

Special Services

Uep! Fly is committed to making travel accessible for everyone. The airline provides dedicated assistance for passengers with reduced mobility (PRM), which can be requested at the time of booking to ensure support from the check-in desk to the aircraft seat. Additionally, the carrier offers services for unaccompanied minors, ensuring children traveling alone are supervised and cared for throughout their journey. Families traveling with infants can also request seat belt extensions and priority boarding to settle in comfortably.

Destinations

Uep! Fly concentrates its operations on connecting the Balearic Islands, with its primary hub located in Palma. The airline offers frequent and reliable service, ensuring convenient travel for visitors wishing to explore the archipelago's distinct destinations efficiently.

Planning a trip with Uep! Fly offers a convenient way to explore the stunning Balearic Islands. To secure the best fares, it is generally recommended to book your tickets at least a few weeks in advance. Prices often rise as the departure date approaches, particularly during the peak summer season when travel between Palma and popular destinations like Ibiza is in high demand. Being flexible with your travel dates can also help you find cheaper options, as mid-week flights are sometimes more affordable than weekend departures.

Finding deals and promotions is easier if you stay connected with the airline. Checking their official website regularly can provide early access to special offers and seasonal discounts. For the most seamless experience, take advantage of their online check-in services. This allows you to skip the long queues at the airport counters and head straight to security, which is especially helpful for quick island hops to Mahon.

When it comes to comfort, consider selecting your seat during the booking process. Although flight times between the islands are typically short, choosing a window seat guarantees breathtaking aerial views of the Mediterranean Sea and the coastlines. Additionally, keeping your travel documents accessible on your smartphone is highly advisable. It is recommended to use the mobile website or simply save the digital boarding pass sent via email to your phone, ensuring you have it ready for a stress-free journey without the need for an app.

Finally, never overlook the importance of travel insurance. Even for short regional trips, having coverage for unexpected cancellations, delays, or baggage issues provides essential peace of mind. By following these simple tips, your journey with Uep! Fly will be as smooth and enjoyable as the destination itself.

History and Development

Uep! Fly is a relatively young but significant player in the Spanish aviation market, specifically dedicated to the Balearic Islands. The airline was founded in 2021 as a subsidiary of Swiftair, a well-established Spanish aviation company with decades of experience in passenger and cargo transport. The creation of Uep! Fly was a strategic move designed to increase connectivity and competition within the archipelago, offering residents and tourists an alternative for travel between the islands. The carrier's distinct name is derived from a popular local expression in the Balearics, used as a friendly greeting or exclamation, signaling the airline's deep commitment to the local culture and community.

The airline officially commenced operations in July 2021, marking a major milestone in regional transport. Its inaugural flights connected the central hub of Palma with the neighboring islands of Ibiza and Mahon (Menorca). This launch was highly anticipated, as it broke a long-standing duopoly on these routes, effectively providing more scheduling options and competitive fares for travelers. From the outset, the company positioned itself as a reliable inter-island "air bus" service, focusing on high frequency and punctuality to meet the needs of daily commuters and holidaymakers alike.

Regarding its fleet evolution, Uep! Fly launched with the robust support of its parent company, utilizing ATR 72-500 aircraft. These turboprop planes were specifically selected for their efficiency on short-haul sectors and their ability to operate effectively on the shorter runways found in regional airports. Unlike airlines that undergo complex fleet transitions, Uep! Fly has maintained a consistent reliance on the ATR platform, which is renowned for its lower environmental footprint compared to regional jets—a crucial factor for operations within the environmentally sensitive biosphere of the Balearic Islands.

Since its inception, the airline has focused on consolidating its presence in the domestic market rather than pursuing aggressive mergers or acquisitions. Being part of the larger Swiftair group allows it to leverage existing infrastructure and maintenance capabilities without the need for external buyouts. The airline's growth strategy has been centered on optimizing its schedule to maximize convenience, often adjusting flight frequencies seasonally to accommodate the surge of summer tourism while maintaining essential links during the winter months.

In terms of modern developments, Uep! Fly continues to explore opportunities for expansion beyond the inter-island market. While its core operations remain firmly rooted in connecting the Balearics, the airline has expressed interest in potentially establishing routes to the Spanish mainland in the future. Today, the carrier stands as a testament to successful regional aviation, innovating through a customer-centric approach that prioritizes seamless, quick, and friendly service for everyone exploring this beautiful Mediterranean region.