Wideroes

Widerøe is the oldest aviation group in Norway and the largest regional airline in Scandinavia. Established in 1934, it has spent nearly a century connecting the rugged and remote corners of the Norwegian coastline with major urban centers. Known for its ability to navigate challenging terrain and weather, the airline serves as a vital lifeline for many communities, operating flights that offer some of the most spectacular scenic views in the world.

With a focus on reliability and regional connectivity, Widerøe operates a unique network that spans from the southern fjords to the Arctic North. The carrier is also at the forefront of aviation sustainability, actively investing in greener technologies and modern aircraft to reduce its environmental footprint while maintaining essential services.

Pioneering Regional Aviation
Widerøe is specialized in Short Take-Off and Landing (STOL) operations, allowing it to serve small airports with short runways that larger carriers cannot access. This capability makes it the primary—and often only—air link for many towns in rural Norway.

Modern and Diverse Fleet
The airline operates a robust fleet primarily composed of De Havilland Dash 8 turboprops, which are perfectly suited for short hops and difficult landings. Recently, Widerøe introduced the Embraer E190-E2 jet, a modern aircraft known for its fuel efficiency, reduced noise levels, and lower emissions, marking a significant step toward a greener future.

Commitment to Sustainability
Through its "Widerøe Zero" initiative, the company is actively working towards zero-emission aviation. They are collaborating with industry leaders to develop electric and hydrogen-powered aircraft, aiming to be one of the world's first airlines to decarbonize regional air travel completely.

Safety and Service
Operating in the demanding Arctic climate requires exceptional skill and rigorous safety standards. Widerøe maintains a strong safety record and is widely respected for its punctuality and dependability, even during the harsh Norwegian winters.

Connecting with Widerøe from the UAE

For travelers in the United Arab Emirates planning a trip to Norway or managing an existing reservation, contacting Widerøe is best done through their international digital channels. As a regional Scandinavian airline, Widerøe does not maintain local physical offices in the UAE, but their English-speaking customer support team in Norway is accessible via phone and online platforms to assist with bookings and inquiries.

Official Website

The most efficient way to manage bookings, check flight status, or access support is through the official international website. It offers a comprehensive English interface suitable for global travelers.

Website: www.wideroe.no/en

Contact Information

Since there are no local support numbers in the United Arab Emirates, please use the international contact details below. Be aware that international calling rates may apply when dialing from the UAE.

• Customer Service (International): +47 75 53 50 10
• Ticket Booking: +47 75 53 50 10 (Assistance available in English)
• Online Contact Form: Accessible via the "Contact Us" section on the official website for detailed written inquiries.
• Online Chat: Available on the official website (Recommended for quick queries).
• Mobile App: "Widerøe" – Available for download on the Apple App Store and Google Play Store for managing tickets on the go.

Social Media Channels

For the latest updates, travel inspiration, or quick service inquiries, you can connect with Widerøe on their official social media platforms:

• Facebook: facebook.com/wideroe
• Instagram: instagram.com/flywideroe
• Twitter/X: twitter.com/FlyWideroe

Local Offices in United Arab Emirates

Widerøe does not currently have a local office, ticket counter, or dedicated airport desk in the United Arab Emirates. All ground services are handled within their Scandinavian network.

Headquarters Address (Norway):
Widerøe's Flyveselskap AS
Langstranda 6
8003 Bodø, Norway

Support Availability

The customer service center typically operates during European business hours. If you require urgent assistance outside of these times, the automated services on the mobile app and website are available 24/7.

Understanding Your Baggage Allowance

Widerøe operates a variety of aircraft, including smaller regional planes that navigate the stunning Norwegian fjords and short runways. Due to the limited cabin space on these aircraft, baggage policies are strictly enforced to ensure safety and comfort for all passengers. Your allowance depends entirely on the ticket type you have purchased: Mini, Smart, or Flex/Full Flex.

Carry-On Baggage Rules

The carry-on allowance is designed to be compact. It is crucial to weigh your hand luggage before leaving home, as the combined weight limit is strictly monitored.

• Weight Limit: The total weight of your cabin baggage (carry-on bag + personal item) must not exceed 8 kg (17.6 lbs).
• Smart, Flex & Full Flex Tickets: You are allowed one carry-on bag (max 55 x 40 x 20 cm) and one small personal item (max 40 x 30 x 15 cm).
• Mini Tickets: This fare includes only one small personal item (max 40 x 30 x 15 cm) which must fit under the seat in front of you. A larger carry-on bag is not included but can be purchased as an add-on.

Travel Tip: On smaller Dash-8 aircraft, overhead locker space is very limited. You may be asked to deliver your larger carry-on at the aircraft steps (Valet Bag), where it will be placed in the hold and returned to you immediately upon landing.

Checked Baggage Limits

For larger items and longer trips, checked baggage allowances are straightforward. Each checked bag has a standard maximum weight of 23 kg and a maximum size of 158 cm (length + width + height).

• Mini: No checked bags included.
• Smart: 1 checked bag included (23 kg).
• Flex / Full Flex: 2 checked bags included (23 kg each).

If you are connecting to a Widerøe flight from an international carrier, such as when arriving in Bergen from abroad, check your ticket details to see if your baggage is checked through to your final destination or if you need to re-check it.

Excess Baggage and Fees

If you need to bring more than your allowance permits, it is highly recommended to purchase extra baggage allowance online in advance. Paying for extra bags at the airport is significantly more expensive.

If a single bag exceeds the 23 kg limit, an overweight fee will apply. For safety reasons, no single piece of luggage can weigh more than 32 kg. Any item exceeding this weight must be sent as cargo.

Traveling with Special Items

Norway is a prime destination for outdoor enthusiasts, and Widerøe is accustomed to transporting sports gear. However, space in the hold is limited, so pre-booking is essential.

• Skiing Equipment: A set of ski equipment (skis/snowboard + boots + helmet) counts as one piece of special baggage. The total weight must not exceed 23 kg.
• Bicycles: Must be packed in a protective hard case or box. Handlebars must be turned, pedals removed, and tires deflated.
• Musical Instruments: Small instruments can be brought into the cabin if they fit within the carry-on dimensions. Larger instruments require a separate seat booking or must be checked as special baggage.

Restricted and Prohibited Items

To ensure flight safety, certain items are restricted:

• Lithium Batteries & Power Banks: Must be packed in your carry-on luggage. They are strictly prohibited in checked baggage.
• E-Cigarettes: Must be carried in the cabin (on your person or in hand luggage) and cannot be used or charged on board.
• Dangerous Goods: Explosives, compressed gases, flammable liquids, and other hazardous materials are forbidden.

Tips for Packing Efficiently

When flying with Widerøe, packing smart is key. Since the 8 kg cabin limit is strict, consider wearing your heaviest coat and boots while boarding. Always pack essential medication, travel documents, and valuables in your personal item (under the seat) to ensure they stay with you, even if your carry-on is gate-checked. Finally, clearly label all your bags with your name and phone number to help reunite you with your belongings swiftly in case of any delays.

Pet Travel Rules with Widerøe

Widerøe welcomes four-legged passengers on board, understanding that pets are part of the family. Whether you are flying within Norway or arriving from international connections, the airline provides specific options to ensure safe and comfortable transport for cats and dogs, provided that space is booked well in advance.

Transport Options

In Cabin (Carry-on)

• Carrier Dimensions: Maximum 40 x 25 x 23 cm to fit under the seat.
• Weight Limit: Maximum 8 kg (combined weight of pet and carrier).
• Allowed Pets: Only cats and small dogs are permitted in the cabin.
• Container Type: Must be fully closable, waterproof, and ventilated (soft bags are recommended).
• Limit: One pet carrier per passenger; the pet must remain inside at all times.

In Cargo Hold (Checked Baggage)

• Crate Requirements: IATA-approved hard container with a solid floor and secure metal door.
• Size Limits: The crate must allow the animal to stand, turn around, and lie down naturally.
• Aircraft Restrictions: Not all regional aircraft have heated cargo holds; availability depends on the specific route and plane type.
• Documentation: The crate must be marked with "Live Animal" tags and owner contact details.

As Cargo (Freight)

• When Required: Mandatory for animals traveling alone, very large crates, or animals other than cats/dogs.
• Special Requirements: Handled by a freight forwarder (e.g., Widerøe Cargo).
• Booking: Must be arranged separately from your passenger ticket, often through a cargo agent.

Required Documentation

• Veterinary Passport: Official EU/EEA pet passport or equivalent identification.
• Health Certificate: Issued by a veterinarian within a specific timeframe (usually 10 days) before travel.
• Vaccinations: Valid rabies vaccination is mandatory; tapeworm treatment is often required for Norway.
• International Certificates: Specific import permits or antibody tests are required when entering Norway from non-EU countries (such as the UAE).

Service Costs

• In-Cabin Fee: Approximately 550 NOK (varies by exchange rate).
• Cargo Hold Fee: Approximately 1000–1300 NOK depending on crate size.
• Note: Prices are per leg and subject to change based on the specific route and booking time.

Preparation Tips

• Carrier Familiarization: Let your pet get used to the crate or bag days before the flight.
• Feeding: Feed a light meal 3-4 hours before departure to prevent motion sickness.
• Hydration: Provide water until departure, but empty the bowl before boarding to avoid spills.
• Comfort: Place a familiar blanket or absorbent pad inside the carrier to reduce stress.

Restrictions

• Prohibited Breeds: Snub-nosed (brachycephalic) animals (e.g., Pugs, Bulldogs, Persians) may be restricted in the hold due to respiratory risks.
• Prohibited Animals: Reptiles, rodents, and birds are generally not allowed in the cabin.
• Exceptions: Recognized service dogs travel free of charge in the cabin but must be pre-notified.

Important: Availability for pets is extremely limited on smaller regional aircraft. We strongly recommend contacting Widerøe directly immediately after booking your ticket to confirm your pet's reservation. Rules and import regulations for Norway are strict; always verify current requirements with the Norwegian Food Safety Authority before travel.

Widerøe Loyalty Program

Widerøe participates in the EuroBonus loyalty program, allowing travelers to earn and redeem points on their flights across Norway and beyond. As one of the leading frequent flyer programs in Scandinavia, EuroBonus offers members a wide range of benefits designed to make travel smoother and more rewarding, regardless of how often you fly.

Membership Tiers

The program consists of four main membership levels, each offering increasing privileges based on your travel frequency:

• Member: The entry-level tier where you start earning Basic and Extra points immediately upon joining.
• Silver: Unlocks benefits such as priority check-in and extra baggage allowance.
• Gold: Grants access to airport lounges, Fast Track through security, and priority boarding.
• Diamond: The highest tier offering exclusive perks like free Wi-Fi on select flights, no point expiration, and the ability to gift Gold status.

Earning Points

Members can accumulate points in various ways, turning everyday activities into future travel opportunities:

• Earn points on all flights operated by Widerøe, for example, when flying between Bergen and Stavanger.
• Collect points on flights with major partner airlines within the global network.
• Accrue points on hotel stays and car rentals with affiliated partners worldwide.
• Use co-branded credit cards to earn points on daily purchases like groceries and fuel.

Redeeming Points

Your accumulated points can be used for a variety of rewards and travel enhancements:

• Book bonus trips to popular destinations like Oslo or Trondheim.
• Upgrade your flight ticket to a higher travel class for added comfort.
• Pay for onboard meals or items from the inflight store using points.
• Redeem points for hotel nights or rental cars through the online portal.

Alliance Membership

Through the EuroBonus program, Widerøe is connected to a vast network of international carriers:

• SkyTeam: EuroBonus is now aligned with the SkyTeam alliance (following SAS's transition), expanding connectivity.
• Partner Airlines: Members enjoy seamless benefits and point earnings when flying with varied international partners.

How to Join

Joining EuroBonus is simple and free of charge. Travelers can register directly on the official website or by downloading the EuroBonus mobile app, receiving a membership number instantly to start earning points on their very next trip to Kristiansand or other regional hubs.

Service Classes and Ticket Types

Widerøe offers a streamlined travel experience designed for efficiency on its regional network. While the airline does not operate traditional Business or First Class cabins, it provides distinct ticket categories—Economy (often branded as Smart or Mini) and Flex—to cater to different traveler needs. The cabin configuration is generally single-class, ensuring a consistent standard of service for all passengers.

Travelers opting for Flex tickets enjoy benefits comparable to premium classes on other airlines, such as priority check-in, fast-track security access at selected airports, and fully refundable tickets. This is particularly convenient for business commuters flying frequently between hubs like Bergen and Oslo.

Seating and Comfort

The Widerøe fleet consists primarily of De Havilland Dash 8 turboprops and modern Embraer E190-E2 jets. Both aircraft types feature a 2-2 seating configuration, meaning every passenger gets either a window or an aisle seat—there are no middle seats.

On the newer Embraer E2 jets, passengers experience a quieter cabin with wider seats and larger windows, enhancing the comfort on longer domestic routes or flights connecting to Trondheim. The Dash 8 aircraft, used for shorter hops and accessing smaller airfields, offer a cozy and authentic regional flying experience.

In-Flight Dining

Meal and beverage services vary depending on the flight duration and aircraft type. On most flights, passengers are treated to complimentary coffee and tea. For those desiring something more substantial, a selection of snacks, cold drinks, and light meals is available for purchase from the onboard menu.

While full hot meals are generally not served due to the short duration of most flights, the buy-on-board selection focuses on simple, high-quality options suitable for quick trips, such as the route to Stavanger.

Entertainment and Views

For many travelers, the primary entertainment on a Widerøe flight is the view outside. Flying at lower altitudes than large international jets, the aircraft offer spectacular panoramas of Norway’s fjords, mountains, and coastline. It is widely considered one of the most scenic ways to travel.

On the Embraer E190-E2 fleet, passengers can access a digital entertainment system via their own personal devices (smartphones, tablets, or laptops). By connecting to the onboard Wi-Fi network, travelers can enjoy a selection of movies, TV shows, and digital newspapers.

Special Services

Widerøe prides itself on being an accessible airline for all passengers. The carrier offers comprehensive Unaccompanied Minor (UM) services, ensuring children traveling alone are safely looked after from check-in until they are picked up at their destination. This service is popular for families living in remote areas.

Additionally, the airline provides assistance for passengers with reduced mobility and accommodates those traveling with pets, either in the cabin or in the cargo hold, subject to specific guidelines and prior booking.

Popular Destinations and Routes

Widerøe serves as a crucial transportation lifeline across Norway, connecting smaller coastal communities with major urban hubs. The airline's extensive network is anchored at its main base in Bergen, offering frequent and reliable flights to destinations ranging from the southern coast to the Arctic north.

Smart Booking Strategies

To secure the most affordable fares with Widerøe, it is advisable to book your tickets well in advance, especially if you plan to travel during the popular summer season or major holidays. Fares on popular routes, such as the connection between Bergen and Stavanger, tend to rise closer to the departure date. For the best value, look for "Mini" or "Smart" ticket categories, which offer lower prices for travelers who can plan ahead.

Finding Deals and the Explore Norway Ticket

One of the most valuable tips for tourists visiting Norway is to look into the Explore Norway Ticket. Typically available during the summer months, this unique pass allows for unlimited travel within specific zones or across the entire network for a set period, often two weeks. It is an incredible way to hop between cities like Trondheim and smaller coastal towns without the cost of individual tickets. Additionally, signing up for the airline's newsletter is a great way to catch flash sales and seasonal campaigns.

Seamless Check-in and Mobile App

Managing your journey is effortless with the official Widerøe mobile app. Passengers are encouraged to download the app to receive real-time flight updates, access mobile boarding passes, and keep track of their itinerary. Online check-in generally opens 22 hours before departure. Completing this process via the app or website not only saves time at the airport but often allows you to view and select available seats before arriving at the terminal.

Seat Selection Tips

Given that Widerøe operates some of the most scenic flight paths in the world, seat selection is a crucial part of the experience. If your ticket type allows, or if you are willing to pay a small fee, choosing a window seat is highly recommended. Flying over the fjords near Oslo or the rugged coastlines provides spectacular photo opportunities. On the Dash 8 turboprops, the wings are high-mounted, ensuring that the view below is largely unobstructed from almost every row.

Travel Insurance Recommendations

While Widerøe is known for its operational reliability, the weather in Norway can be unpredictable, particularly in the Arctic regions or coastal areas. Flights to destinations like Kristiansand or the far north can occasionally face schedule changes due to wind or snow. Therefore, obtaining comprehensive travel insurance that covers flight disruptions and missed connections is strongly advised to ensure peace of mind throughout your trip.

Founding and Early Vision

Widerøe holds the distinction of being Norway’s oldest aviation group, with a history dating back to 1934. The company was founded by Viggo Widerøe and his associates at Ingierstrand, just outside Oslo. In its formative years, the airline was quite different from the scheduled carrier travelers know today. Operations relied heavily on seaplanes, and the business focused on a diverse range of aviation services, including air taxi flights, cartography, ambulance transport, and school transport services.

During the 1930s and post-war 1940s, the company played a vital role in mapping the vast and rugged Norwegian landscape. These early cartography missions laid the groundwork for the airline's deep understanding of the country's challenging geography, a skill that would become essential for its future expansion.

The STOL Revolution and Regional Expansion

A defining era for the airline began in the late 1960s and early 1970s with the development of the Norwegian regional airport network, often referred to as the "Short-Field Network." The government’s initiative to build small airports in rural communities created a need for an operator capable of landing on short runways in demanding weather conditions.

Widerøe stepped up to this challenge, introducing the legendary De Havilland Canada DHC-6 Twin Otter. This rugged aircraft became the backbone of the regional network, connecting isolated coastal towns to larger hubs like Trondheim and Bodø. This expansion transformed the airline from a diversified aviation company into a critical public transport provider, serving as a lifeline for communities along the western coast and in Northern Norway.

Evolution of the Fleet

As passenger demand grew, so did the need for larger and more comfortable aircraft. In the 1980s, the airline introduced the pressurized De Havilland Canada Dash 7, followed swiftly by the Dash 8 series in the 1990s. The Dash 8 became synonymous with Widerøe’s operations, perfectly suited for the short runways and steep approaches of the regional network.

In a significant leap toward modernization, the airline entered the jet age in 2018 by becoming the launch customer for the Embraer E190-E2. These modern jets allowed for faster, quieter, and more environmentally friendly flights on longer domestic routes, such as the connection between Bergen and Tromsø, as well as new international services. The fleet mix of turboprops for short hops and jets for longer sectors has optimized efficiency across the network.

Strategic Growth and Ownership

Over the decades, the airline has undergone several changes in ownership that have shaped its strategic direction. For a long period, it was a subsidiary of the SAS Group, which integrated it deeply into the Scandinavian aviation network. Later, it operated as an independent entity owned by a Norwegian transport group, allowing it to focus intently on domestic connectivity.

In a major recent development, Widerøe was acquired by the Norwegian Group (Norwegian Air Shuttle). This union brings together the leading long-haul and regional carriers in the country, aiming to streamline travel for passengers moving between international flights and smaller regional destinations like Stavanger or Kristiansand.

Innovation and Sustainability

Today, the airline is at the forefront of green aviation research. Recognizing the environmental impact of short-haul flights, the company has actively partnered with manufacturers to explore electric and zero-emission aircraft technology. The goal is to eventually replace parts of the turboprop fleet with electric alternatives for short intra-regional hops, reinforcing its commitment to preserving the pristine Norwegian nature it flies over every day.