Shopping in Puerto Natales is a unique experience that reflects the city's dual identity as a rugged outdoor hub and a center of Patagonian culture. Unlike large metropolises filled with high-fashion chains, the retail scene here is practical, cozy, and artisanal. Visitors will primarily find stores dedicated to high-quality trekking gear, essential for upcoming adventures, alongside charming boutiques selling locally crafted goods. It is the perfect place to pick up warm woolen clothing or specialized equipment before heading into the national parks.
The commercial heart of the city is concentrated along Manuel Bulnes street. This main avenue attracts the most foot traffic and is lined with a variety of shops, pharmacies, and outdoor outfitters. Walking down this street, you can find everything from camping gas and waterproof jackets to souvenir shops displaying postcards and magnets. The area surrounding the Arturo Prat Main Square also hosts several smaller boutiques and gift shops, making it easy to combine sightseeing with a bit of window shopping.
Travelers expecting large, sprawling shopping malls will not find them here. Puerto Natales retains a small-town feel, and instead of multi-story complexes, you are more likely to encounter small commercial galleries or arcades housing a handful of independent stalls. For grocery needs, there are supermarkets like Unimarc, but for leisure shopping, the experience is strictly street-side and intimate.
For a more authentic look at local craftsmanship, the Pueblo Artesanal Ether Aike is a must-visit destination. Located near the main square, this artisan market is a collection of small stalls where local creators sell their handmade products. It is the ideal spot to find genuine Patagonian handicrafts without the mass-produced feel of generic souvenir shops. You can chat with the artisans and learn about the materials and techniques used in their work.
When it comes to souvenirs, wool products are the star of the show. given the region's history of sheep farming, you can find incredibly warm and durable sweaters, hats, and gloves made from local wool. Another popular gift is anything related to the Calafate berry; jams, jellies, and teas made from this native fruit are delicious and easy to transport. For a more spirited memento, you can purchase a bottle of premium Patagonian gin or whiskey from the Last Hope Distillery, which uses local botanicals to create a distinct flavor profile of the region.
Store hours in Puerto Natales often follow a traditional split schedule. Most shops open around 9:30 AM or 10:00 AM, close for a "siesta" break between 1:00 PM and 3:00 PM, and then reopen until roughly 8:00 PM or 9:00 PM. Larger supermarkets and some tourist-oriented outdoor shops may stay open throughout the day. Regarding payment, major credit and debit cards are widely accepted in established businesses, restaurants, and hotels. However, it is highly recommended to carry cash (Chilean Pesos) for smaller purchases at artisan markets, kiosks, or small family-run stores.
Regarding tax-free shopping, it is important to note that Puerto Natales is not a duty-free zone like the nearby city of Punta Arenas (which has the Zona Franca). Tourists generally pay the standard VAT (IVA) on goods purchased in stores here. However, international tourists are exempt from paying the 19% VAT on accommodation if they pay in US dollars or with a foreign credit card, which is a significant saving to keep in mind during your stay.