Shanghai Pudong International Airport

Shanghai Pudong International Airport is not merely a transport hub, but a true futuristic gateway to one of Asia's most dynamic metropolises. Its terminals, resembling seagulls with outstretched wings, prepare travellers for an encounter with a city of innovation and grand achievements even before landing. Here, cutting-edge technologies, such as the ultra-high-speed magnetic levitation train, coexist with exquisite indoor gardens, offering guests a unique experience of comfort and speed.

Airport Features and Highlights:

Shanghai Pudong impresses with its scale and well-thought-out infrastructure. The main highlight for many tourists is the Maglev — a magnetic levitation train capable of accelerating to 430 km/h and delivering passengers to the Longyang Road metro station in just 7–8 minutes. It is the fastest commercial train in the world, and the ride itself is an attraction.

The airport's architecture, designed by the renowned French architect Paul Andreu, is distinguished by its lightness and abundance of natural light. In addition to the main terminals, the world's largest satellite terminal (S1 and S2) operates here, significantly speeding up the handling of transit flights and passenger boarding.

Inside the complex, travellers can find not only huge Duty Free zones and diverse restaurants but also cultural corners. The airport features its own art galleries and even a museum, as well as relaxation zones designed in the style of traditional Chinese gardens, where one can unwind while waiting for a flight.

If you need to contact representatives of Pudong Airport, you can use the following contact details:

• Official Website: www.shanghaiairport.com. Up-to-date information on flights, services, and passenger regulations is available on the site.
• Inquiry Service Phone: +86-21-96990. This is a 24-hour hotline where you can get answers to most questions.
• Address: S1 Yingbin Expy, Pudong, Shanghai, China.
• Email: A direct email address for general inquiries is not provided. It is recommended to use the feedback form on the official website.
• Social Media: The airport actively maintains accounts on Chinese social networks, such as WeChat, where the latest news and updates are published.
• Lost Luggage Information: If you have lost luggage during a flight, you should first contact your airline's representative office. For items left in the terminal building, you can call the airport's Lost and Found service at: +86-21-68340096 or +86-21-68340417.
• Passenger Support Contacts: For assistance with any issues related to your stay at the airport, use the unified inquiry service phone: +86-21-96990.

Getting to Pudong International Airport (PVG), the main air gateway of Shanghai, is possible in several ways, each with its own advantages. Whether you value speed, budget, or comfort, you will find a suitable option.

Maglev High-Speed Train: The Fastest Way
Unique to China and the world, the magnetic levitation train (Maglev) is the fastest way to get from the city to the airport. It connects Longyang Road metro station (Lines 2, 7, 16) with Pudong Airport. The journey takes only about 8 minutes, and the train reaches speeds of up to 431 km/h. It is not just transport, but an experience in itself. From Longyang Road station, you can easily reach the city centre by metro. The cost of a Maglev trip is higher than the metro, but a discount is available upon presentation of an airline ticket.

Metro: Budget-Friendly and Reliable
The Shanghai Metro is an efficient and inexpensive alternative. Line 2 (Green) directly connects Pudong Airport with the city centre, including key stations such as People's Square and Nanjing East Road. The trip from the centre will take approximately 70-90 minutes. This is an excellent choice if you are travelling light and want to avoid traffic jams, especially during peak hours.

Buses: Extensive Route Network
Many Airport Bus Lines depart from Pudong Airport, connecting it to various districts of Shanghai and neighbouring cities. This is a convenient option if you need to reach a point far from metro stations. Travel time depends heavily on traffic conditions and can range from 60 to 90 minutes or more.

Taxi and Private Transfer
A taxi is the most comfortable way to get to the airport, especially if you have a lot of luggage or are travelling with family. A trip from the city centre will take about 45-60 minutes, excluding traffic jams. The cost will be significantly higher than public transport. It is recommended to use official taxis waiting at the designated rank in the arrival terminal to avoid overcharging. Car-hailing services like Didi are also popular.

Car Rental and Parking
You can rent a car at special counters in the airport. However, foreign tourists usually require a local driving licence to drive in China. If you are driving to the airport in your own or a rented car, several parking zones are at your disposal. There are short-term car parks (P1, P2) near the terminals and a long-term car park (P4), from which free shuttles run to the terminals.

Shanghai Pudong International Airport (PVG) is one of the world's largest aviation hubs. Its structure is designed to handle immense passenger traffic and includes two main terminals (T1 and T2) and one large satellite terminal (S1 and S2), which serves as an extension to the main ones.

Terminal 1 (T1) and Terminal 2 (T2) are located opposite each other. Navigation between them is intuitive thanks to numerous signs in Chinese and English. To move between T1 and T2, you can use the free shuttle bus that runs every 10 minutes, or walk along the long covered walkway. The satellite terminal, consisting of two halls (S1 and S2), is connected to the main terminals by a high-speed automated people mover (APM), a ride on which takes just a few minutes.

The distribution of airlines is generally as follows: Terminal 1 serves flights for China Eastern Airlines and SkyTeam alliance members. Terminal 2 is the base for Air China, Star Alliance members, and many other international carriers. Satellite halls S1 and S2 serve international and domestic flights departing from T1 and T2 respectively, helping to decongest the main buildings.

Departure zones are traditionally located on the upper floors of the terminals, and arrival zones on the lower floors. After checking in for a flight, passengers pass through passport control and security screening, after which they enter a spacious waiting area with shops, restaurants, and boarding gates. Passengers arriving at the satellite terminal must first take the train to the main terminal (T1 or T2) to pass border control and claim their luggage.

It is recommended to allow sufficient time for check-in and security checks. For international flights, arrive at the airport 3-4 hours before departure, and for domestic flights — 2-3 hours before. During peak hours and national holidays, queues can be significantly longer. Always check your terminal number and boarding gate in advance on your ticket or the airport's online information boards to avoid rushing.

The history of Shanghai Pudong International Airport (PVG) is a story of rapid growth and impressive ambition. By the end of the 20th century, the old Hongqiao Airport could no longer cope with the growing passenger traffic, which sparked the creation of a new, modern aviation hub. Construction of the airport began in 1997, and its official opening took place on 1 October 1999. From the very beginning, Pudong was conceived as the main international gateway of Shanghai, taking over the majority of flights from abroad.

The airport's development took place in several stages. The first major expansion phase was completed by 2008, ahead of the Olympic Games in Beijing. During this time, the second terminal (T2) and a third runway were opened, doubling the capacity. However, growth did not stop there. In 2015, a fourth runway was put into operation, and a real breakthrough was the opening in September 2019 of the giant satellite terminal — one of the largest in the world. This new complex, connected to the main terminals by an automated train, significantly increased passenger comfort and airport capacity.

One of the most remarkable facts in Pudong's history is the launch in 2004 of the Maglev line, the world's first commercial high-speed magnetic levitation railway. This train connects the airport with the city and accelerates to 431 km/h, turning the transfer into a real attraction. Throughout its history, the airport has repeatedly set records, consistently ranking among the top three busiest airports in the world by cargo volume and in the top 10 by passenger traffic, confirming its status as a key aviation hub not only in China but in all of Asia.

Shanghai Pudong International Airport (PVG) offers passengers a wide range of services to make waiting for a flight as comfortable and productive as possible. Every traveller will find everything they need here, from diverse restaurants to modern business services.

For gourmets and shopping enthusiasts, Pudong Airport is a true delight. The terminals house numerous restaurants and cafes, offering both traditional Chinese cuisine and popular international fast-food chains. Having a coffee before a flight or a full dinner is not a problem. Shopping areas include large Duty Free stores, boutiques of global luxury brands, electronics shops, and souvenir stalls where you can buy gifts for loved ones.

Comfortable waiting lounges are provided for rest before departure. Passengers who value enhanced comfort can use the services of VIP halls and business lounges. These typically offer complimentary snacks and drinks, shower cabins, newspapers, and a quieter atmosphere. If you have a long layover or an early flight, hotels offering comfortable rooms are located directly on the airport grounds and in the immediate vicinity.

Staying connected and handling work matters at Pudong Airport is very simple. Free Wi-Fi is available throughout the terminals, and numerous stations with sockets and USB ports are equipped for charging gadgets. For business travellers, business centres and conference rooms are available where meetings can be held or work can be done in silence.

Financial matters are easily resolved at the airport: bank branches, ATMs, and currency exchange points operate here. 24-hour medical centres and pharmacies are available to look after passengers' health, ready to provide first aid if necessary.

Travellers with children will appreciate the specially equipped nursing rooms (mother and child rooms), where babies can be fed and changed in a quiet environment, as well as play areas to help pass the time for young passengers. For passengers with reduced mobility, all necessary assistance is provided: special transport for moving around the terminal, ramps, lifts, and equipped restrooms.

Shanghai Pudong International Airport (PVG) offers a huge selection of establishments for every taste and budget, allowing passengers to enjoy both traditional Chinese cuisine and familiar international dishes. Restaurants and cafes are located in both terminals, both in the public zone (landside) and in the departure zone after passing control (airside).

Terminal 1 (T1) and Terminal 2 (T2) have a similar range of options. In the areas before security control, you will find popular fast-food chains such as McDonald's, KFC, and Burger King, as well as coffee shops like Starbucks and Costa Coffee. After passing control, the choice becomes even wider: numerous restaurants offering Asian and European cuisine are at your service. Most establishments operate from early morning until late evening, adjusting to flight schedules, while some fast-food outlets in the arrival area are open 24 hours a day.

If you want to try something authentic, do not miss the chance to visit restaurants specialising in the cuisine of China. Look for establishments offering the famous Shanghai dumplings xiao long bao or hearty noodle soups on their menu. This is an excellent opportunity for a full meal before departure. For a quick bite, Chinese bakeries are ideal, where you can buy fresh pastries and light snacks.

The price range at the airport varies. A quick snack in a coffee shop or fast food outlet will be the cheapest option. Lunch in a mid-range restaurant will cost more than in the city but is quite affordable. For those seeking special gastronomic experiences, there are also more expensive à la carte restaurants.

Passengers with special dietary needs will also find options. Many Asian restaurants feature vegetarian dishes based on tofu and vegetables. International chains often offer salads and other light options. Although finding certified halal or gluten-free establishments can be difficult, staff in most restaurants are ready to help select suitable dishes from the menu. It is recommended to clarify the ingredients of dishes before ordering.

Travelling through one of the world's largest aviation hubs, Shanghai Pudong International Airport, can be simple and comfortable if you prepare in advance. Here are some useful tips to help you navigate and save time and stress.

Arrival Time at the Airport. Pudong is a huge and very busy airport. For international flights, it is recommended to arrive 3-4 hours before departure, and for domestic flights — 2-2.5 hours. This will give you enough time to complete all formalities without rushing, especially during peak hours.

Check-in and Security. To speed up the process, use online check-in if your airline provides this option. Security checks here can be very thorough. Be prepared to switch on electronic devices. Keep your passport and boarding pass handy, as they may be checked several times.

Hand Luggage. Pay special attention to carry-on rules. The standard restriction on liquids (up to 100 ml per container, with a total volume of no more than 1 litre) is strictly enforced. Lighters and matches are generally confiscated. An important point concerns portable chargers (power banks): they must have clearly visible markings indicating capacity. Devices without markings or with unreadable data may be confiscated.

Transit Passengers. If you have a connecting flight, follow the "Transit" or "Transfer" signs. Ensure you have enough time between flights (at least 2-3 hours, especially if a change of terminal is required). Check in advance if you need a transit visa to exit into the city if the layover is long.

Customs Control. When entering or leaving China, you will need to fill out an Arrival/Departure Card. Honestly declare all goods subject to declaration to avoid possible fines and delays.

Saving Time and Money. To avoid overpaying for food and drinks, you can bring an empty reusable water bottle with you — after the security checkpoint, you will find dispensers with drinking water. Free Wi-Fi is available throughout the airport, but connecting may require a local phone number or scanning your passport at a special kiosk.

In Case of Flight Delay. First, contact your airline representative for the latest information. Find out about your rights to compensation (food, drinks, and for long delays — hotel accommodation). Pudong Airport offers many shops, cafes, and rest areas where you can pass the time while waiting for your flight.