Services and Facilities at Mawella Lagoon Airport (DIW)
For travellers planning to depart or arrive via Mawella Lagoon, it is important to understand the specifics of this location. As this is a water aerodrome consisting of a pier and a landing area on the shore, there is a complete absence of classic terminal infrastructure typical of large airports. There is no terminal building with shops, food courts, or business lounges. The entire concept is built on the principle of "arrive and leave" (or "arrive and fly"), minimising the passenger's time on the facility's territory.
Restaurants, Cafes, and Shops
Directly on the pier or in the waiting area, there are no food outlets or shops. You will not find Duty Free, souvenir stalls, or coffee shops here.
- Tip: If you are flying from Mawella, it is recommended to have a snack at your hotel before leaving. Be sure to take a bottle of water with you, as there will be nowhere to buy one on-site.
- Nearest Infrastructure: The nearest cafes, grocery stores, and fruit stalls are located in the town of Dickwella, just a 5–10 minute tuk-tuk ride from the departure point.
Waiting Halls and VIP Services
Specialised enclosed VIP halls or airline lounges are not provided here. However, the format of seaplane travel itself implies a high level of service.
- Waiting Area: Usually, this is a shaded outdoor area or the lobby of the nearest partner hotel, if one exists in the immediate vicinity of the pier.
- Atmosphere: The role of the "lounge" here is played by the surrounding nature: the silence of the lagoon and views of tropical greenery create a relaxing environment unavailable in concrete terminals.
Wi-Fi, Connectivity, and Charging Stations
There is no public Wi-Fi network or stationary charging stands for gadgets on the pier.
- Connectivity: Mobile coverage in the lagoon area is stable (4G coverage is provided by major Sri Lankan operators: Dialog, Mobitel). It is recommended to use mobile data.
- Power Supply: Ensure your phones and cameras are charged in advance, as there are no power outlets in the boarding area.
Banks and Currency Exchange
Banking services are not available at the airport. There are no ATMs or currency exchange points.
- Where to Withdraw Cash: ATMs and bank branches (Bank of Ceylon, People's Bank) are located in the centre of Dickwella town (about 2–3 km from the lagoon). It is recommended to carry some cash rupees for paying taxis or small expenses.
Medical Services
There is no medical centre or pharmacy on the territory of the water aerodrome.
- First Aid: The aircraft crew and ground staff are trained in first aid and carry standard medical kits.
- Hospitals: In case of serious health issues, the nearest government hospital is in Dickwella (Dickwella Base Hospital), and larger medical centres are in Matara or Tangalle (20–40 minutes drive).
Services for Passengers with Children
There are no specialised mother and child rooms or playgrounds. Since waiting takes place near the water, parents should watch their children closely.
Services for Passengers with Reduced Mobility
The infrastructure of the water aerodrome has natural limitations for passengers with reduced mobility.
- Accessibility: Boarding the seaplane and moving along the pier may be difficult for people in wheelchairs. There are no special lifts or ramps.
- Assistance: Airline staff are always ready to provide maximum assistance during boarding and disembarkation; however, the airline must be notified of the need for assistance at the ticket booking stage.
Hotels Near the Airport
The airport serves one of the most picturesque resort regions, so there is no shortage of accommodation nearby. Many tourists choose to stay within a 15–20 minute drive radius.
- Luxury Options: In the immediate vicinity are high-class boutique hotels such as Ani Sri Lanka and resorts of the Amanwella chain (in neighbouring Tangalle).
- Mid-Range: Along the Dickwella coast (Hiriketiya Beach and surroundings), there are many cosy villas and guesthouses popular among surfers and yoga enthusiasts, for example, Dickwella Resort and Spa.
Conference Rooms and Business Centres
There are no business services at the airport itself. For meetings or work, you should use the infrastructure of nearby hotels. Most large resorts in Dickwella and Tangalle have conference rooms and provide business centre services (document printing, high-speed internet).