Expectations for service at Point Lay Airport (PIZ) must be adjusted for reality: this is a remote Arctic facility where functionality and survival come first. There are no familiar attributes of international hub comfort here, such as business lounges or food courts. Travelers should prepare for Spartan conditions.
Restaurants, Cafes, and Shops
On the airport territory (runway and waiting area), catering and retail outlets are completely absent.
- Food: There are no cafes or vending machines with coffee or snacks here. Passengers are strongly advised to bring food and water with them, especially if a layover is ahead or waiting for a flight due to weather is possible.
- Shops: Duty-Free and souvenir shops are absent. The nearest and only store — Native Store — is located in the village of Point Lay itself, about 2–3 km from the strip. The assortment there is basic, and prices are significantly higher than on the mainland due to complex logistics.
Lounges and VIP Services
The concept of a VIP lounge is not applicable at Dew Station. The airport does not have separate zones of increased comfort.
- General Hall: Represents a small room (shelter), which is not always open. Most often, the "waiting room" serves as the cabin of the car or snowmobile you arrived in.
- Business Centers: Absent. There is no office equipment, meeting rooms, or computers for public use here.
Communication and Electronics
Technological amenities at the airport are kept to a minimum.
- Wi-Fi: There is no public free internet access. Mobile coverage in the airport area may be unstable or absent altogether, depending on your operator (GCI has the best coverage).
- Charging Stations: There are no specialized stands for charging gadgets. Power outlets in the waiting area may not exist, or access to them will be limited. It is critically important to carry fully charged power banks (portable batteries), as batteries drain very quickly in the cold.
Financial Services
There are no ATMs or currency exchange points at the airport or in its immediate vicinity. Bank branches are also absent in the village. Payments in the local store are possible by card, but for paying for private transfers or emergency purchases, it is necessary to carry cash (US Dollars), withdrawn in advance in major cities (Anchorage, Fairbanks, Utqiagvik).
Medical Services and Safety
There is no medical post or pharmacy in the airport itself. First aid kits are available on board the aircraft.
- Emergency Help: In case of an emergency, it is necessary to contact the Point Lay Clinic located in the village. Medical staff (usually paramedics) can provide first aid, but serious cases require evacuation by air ambulance.
- Police: A Village Public Safety Officer (VPSO) or a North Slope Borough police officer works in the village, but there is no permanent post at the airport.
Services for Passengers with Children
There is no specialized infrastructure for children (mother and child rooms, play areas). Given the lack of warm toilets and changing tables directly at the strip, parents should take care of the child's hygiene before leaving the village.
Accessible Environment (Passengers with Disabilities)
The airport infrastructure is not adapted to modern barrier-free environment standards due to the gravel surface and lack of capital structures.
- Boarding: Carried out via the aircraft stairs. There are no elevators or ambulifts. Pilots and airline staff provide assistance with boarding and disembarking passengers with reduced mobility manually.
- Movement: The gravel surface makes using wheelchairs difficult. It is recommended to notify the air carrier (Wright Air Service) in advance about the need for assistance.
Accommodation: Hotels Near the Airport
In Point Lay, there are no commercial hotels or hostels in the usual sense, and it is impossible to book a room through popular aggregators. Tourism is not developed here.
- Accommodation: The only overnight options are an arrangement with the local administration, school, or fire station, where business travelers are sometimes allowed to stay, or renting a room from local residents.
- Important Rule: It is categorically not recommended to fly to Point Lay without a prior accommodation arrangement, as you risk remaining on the street in harsh Arctic conditions.