Juneyao Airlines flights and airline information

Juneyao Airlines (IATA code: HO) is a major private Chinese airline headquartered in Shanghai. The carrier has established itself as a reliable operator, offering a high level of service on domestic and international routes. Since 2017, the company has been a strategic partner of the global Star Alliance as a Connecting Partner, providing passengers with access to a wide network of connections worldwide.

The airline is actively developing its fleet, combining Airbus A320 family narrow-body aircraft with modern Boeing 787-9 Dreamliner wide-body aircraft for long-haul flights. A focus on service quality and punctuality has allowed the company to take a strong position in the Asian aviation market.

Key features of Juneyao Airlines include: high safety standards confirmed by international audits, modern cabin design, and a personalized approach to every passenger. The airline frequently receives high marks in regional rankings for economy class comfort and refined service in the business segment.

Use the following contact details to get in touch with Juneyao Airlines:

• Official website: juneyaoair.com
• Global call center (from abroad): +86 21 95520
• Short number within China: 95520
• Membership support service: 4007006000
• Email for inquiries: customercare@juneyaoair.com
• Social media: official accounts on Facebook, Instagram, WeChat, and Weibo
• Mobile app: Juneyao Air for iOS and Android
• Emergency support: available via the 24-hour line 021-95520 for issues with delays or baggage

It is recommended to check the official website for the latest phone numbers and addresses before contacting them.

Baggage rules for Juneyao Airlines depend on the selected fare and flight destination. For carry-on baggage, economy class passengers are typically allowed to bring one piece weighing up to 8–10 kg into the cabin, with dimensions not exceeding the standard 55x40x20 cm. Personal items, such as a handbag or laptop, are allowed additionally.

Checked baggage allowances vary: economy class usually includes one piece weighing up to 23 kg, while business class passengers can expect two pieces weighing up to 32 kg each. Specific weight and quantity parameters should be confirmed during booking or in your personal account, as they may change for certain international routes.

Excess baggage is paid for at the airport or in advance via the website at a discount. Special items, such as strollers, are usually carried free of charge in addition to the allowance. Sports equipment and musical instruments require prior coordination and must be packed in hard cases.

Flammable substances, toxic materials, and other dangerous goods are prohibited for carriage. It is recommended to use sturdy suitcases and clearly label your baggage with contact details tags.

In-Cabin Carriage

• Juneyao Airlines has strict requirements for carrier dimensions, which must fit under the seat in front of the passenger.
• The maximum weight of the pet together with the container is usually limited to 5–8 kg.
• Only small pets (dogs, cats) are allowed in the cabin, subject to availability within the flight quota.

Carriage in the Cargo Hold

• Large animals are transported in a special heated compartment in IATA-certified containers.
• The container must allow the animal to stand at full height and turn around.
• General weight limits for the pet and crate apply and should be confirmed with the support service.

Required Documents

• An international veterinary passport with records of vaccinations (including rabies) is mandatory.
• For international flights, microchipping and a veterinary certificate issued no more than 10 days before departure are required.

Cost and Preparation

The cost of the service is calculated based on excess baggage rates. It is recommended not to feed the pet for 4-6 hours before departure and to accustom them to the carrier in advance. Important: the company may restrict the carriage of brachycephalic breeds (pugs, bulldogs) due to health risks. Always contact the airline at +86 21 95520 to confirm the possibility of carriage on a specific flight.

Juneyao Air Club Loyalty Program

For frequent flyers, the airline offers the Juneyao Air Club program, allowing you to accumulate points for every flight and use them for exclusive privileges. Participation in the program is free and available by registering on the official website or in the mobile app.

Membership Levels and Privileges

• Base Level: point accrual and access to special offers.
• Silver Level: priority registration, additional baggage allowance, and lounge access on certain routes.
• Gold Level: maximum boarding priority, guaranteed booking, and expedited pre-flight formalities.

Earning and Using Miles

Miles are earned based on flight distance and booking class. Additionally, points can be earned through partners, including hotels and car rental services. Accumulated points can be spent on free award tickets, cabin upgrades from economy to business class, or additional on-board services. Thanks to the Star Alliance partnership, program members can enjoy benefits on flights of alliance member airlines.

Juneyao Airlines offers passengers several classes of service, each focused on comfort and convenience. Economy class features modern seats with ergonomic support, and the pitch between rows provides sufficient legroom. Passengers are provided with hot meals (on flights of appropriate duration) and a wide selection of drinks.

Business class with Juneyao Airlines is synonymous with luxury in the clouds, especially on the long-haul Boeing 787-9 Dreamliner aircraft, where seats recline into a full flat bed. Each seat is equipped with an individual entertainment system screen with access to movies, music, and games. Wi-Fi for work and communication is available on some aircraft.

Special attention is paid to specific categories of travelers. For travel with children, you can order a bassinet and a special children's menu. Passengers with disabilities are provided with full assistance. Special meals (vegetarian, kosher, or halal) are also available for order, which must be requested no later than 24–48 hours before departure.

The flight geography of Juneyao Airlines covers key business and tourist centers in Asia and around the world. The main hub airport is Shanghai, from where most scheduled flights operate. The airline connects major Chinese metropolises such as Beijing, Guangzhou, and Shenzhen, providing high flight frequency for business travelers.

The international network includes popular destinations in Japan, South Korea, and Southeast Asia. Passengers can travel to Osaka, the resort island of Jeju City, or high-tech Singapore. Thanks to the Star Alliance partnership, travel opportunities expand to a global scale through convenient connections.

To purchase Juneyao Airlines tickets at the best prices, it is recommended to book them at least 4–8 weeks before your trip. The best deals often appear in the middle of the week, especially on Tuesday and Wednesday. It is most convenient to follow promotions through the global English version of the website or by subscribing to the airline's newsletter.

Online check-in for flights opens in advance and allows you to select the best seats in the cabin. Use the Juneyao Air mobile app — this not only speeds up the check-in process but also gives access to mobile boarding passes in PDF format. Selection of a seat may be free or paid depending on the selected fare; we recommend checking these conditions before completing the payment.

Don't forget about travel insurance: while the airline is responsible for carriage, an additional policy will protect you in case of trip cancellation for personal reasons. Carefully read the refund and change rules for your fare, as promo tickets are often non-refundable. If you have any questions, you can always contact the global support service.

The history of Juneyao Airlines began in 2006 when the company was founded in Shanghai as a private air carrier. Initially focusing on the Chinese domestic market, the airline quickly gained passenger trust through quality service and a modern approach to management. The company's headquarters are located in the Changning District, emphasizing its close link to the Shanghai aviation hub.

An important milestone in its development was the expansion of the fleet with Airbus A320 narrow-body aircraft, which allowed the opening of flights to the country's largest cities. Gradually, Juneyao Airlines (later simplified to the brand Juneyao Air) entered the international stage, starting flights to neighboring East Asian countries. The company steadily increased passenger traffic, carrying millions of people annually.

The real breakthrough came in 2017 when the airline officially became the first-ever Star Alliance Connecting Partner. This event took the carrier to a new level of global integration, allowing it to offer passengers seamless connections with flights from the world's largest airlines. Long-haul route development began around this same time.

The modern stage of development is associated with the introduction of the latest Boeing 787-9 Dreamliner aircraft. These planes allowed for the opening of direct flights to Europe and other distant regions, transforming the company from a regional player into a full-fledged international carrier. Today, Juneyao Airlines continues to introduce technological innovations, improving its mobile app and sustainability programs.