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About the Airline

V Air (ZV) is an airline dedicated to providing affordable and convenient air travel between key regional centres. The carrier focuses on low-cost flights, offering passengers competitive fares and the ability to reach their desired destination quickly. The company's route network is designed to efficiently connect important transport hubs, ensuring mobility for both tourists and business travellers.

The airline's base airport and main hub is San Luis Potosí. A significant portion of flights connecting the regional centre with other major cities originates here. This flight structure allows passengers to plan convenient connections and optimise their travel time.

Key destinations and features of the V Air route network:

  • Popular Routes: Flights connecting the hub with the city of Monterrey are operated most frequently. The high frequency of flights on this route makes it convenient for short-term trips.
  • Capital Connections: The airline's schedule includes regular flights to Mexico City, ensuring a direct link to the country's main metropolis.
  • Regional Coverage: The company serves important destinations on the coast and in the south, including flights to Veracruz. Routes to Villahermosa and Minatitlán are available from this city.
  • International Presence: The route map includes flights to Laredo, providing opportunities for travel outside the country.

Contact Information

For travellers choosing V Air flights, it is important to know the carrier's basic identification data. In the international IATA classification, the company is assigned the code ZV. This two-letter identifier is used to designate flights on information boards in airports, as well as on itineraries and baggage tags.

The airline's central transport hub and base airport is San Luis Potosí. Flight coordination and maintenance of the main part of the route network are carried out from here. To clarify the current schedule, check-in rules, and baggage allowances, passengers are recommended to consult the carrier's official information resources or the help desk at the base airport.

Baggage Allowance

When planning a flight with V Air (ZV), it is important to familiarise yourself with the baggage rules in advance. Since the carrier positions itself as a budget airline, baggage conditions can be strict, and compliance with regulations will help avoid unnecessary expenses at the airport. Carefully check the conditions of your fare before departure, as they may vary.

Hand Luggage Allowance

Typically, the airline's basic fare includes the option to bring one piece of hand luggage on board. This can be a small suitcase, backpack, or bag. Standard limits for low-cost carriers usually imply a weight of up to 7–10 kg. It is important that the dimensions allow the items to be placed in the overhead locker or under the seat in front. Additionally, it is often permitted to take a small personal item: a handbag, laptop briefcase, or camera.

Checked Baggage

Depending on the booking class, checked baggage may be included in the ticket price or paid for separately. For budget V Air fares, a suitcase slot is most often purchased additionally. The airline usually offers several weight categories (for example, 15, 20, or 25 kg). It is recommended to pool baggage if you are flying as a family only if this is permitted by the rules of the specific fare; otherwise, the excess weight of one suitcase will have to be paid for even if another is underweight.

Excess Baggage Fees

If your suitcase exceeds the established limits in weight or dimensions, an additional fee is charged. It is important to remember: paying for excess weight at the check-in counter at the airport always costs more than pre-booking the service online via the carrier's website or mobile app. Try to weigh your baggage at home to avoid surprises before departure.

Special Items

The transport of non-standard baggage, such as sports equipment (bicycles, surfboards, skis) or musical instruments, requires special attention. Such items are not included in the standard baggage allowance and are paid for according to special tariffs. V Air must be notified about the transport of oversized cargo in advance, as space in the luggage hold may be limited, especially on regional flights.

Prohibited and Restricted Items

For safety reasons, strict restrictions exist. It is forbidden to carry sharp objects, explosives, and liquids in containers larger than 100 ml in hand luggage. Please note that lithium batteries and power banks can be carried only in hand luggage — placing them in checked baggage is strictly prohibited. Valuables, documents, and fragile equipment should not be placed in checked baggage.

Packing Tips

To ensure your journey goes smoothly, use soft bags or backpacks if flying on a small aircraft — they are easier to place in the overhead locker. Be sure to remove old baggage tags so the sorting system does not send your belongings on a false route. A bright ribbon or cover will help you quickly identify your suitcase on the carousel upon arrival.

Pet Travel Rules

Travelling with a pet requires careful preparation, especially when it comes to budget airlines. V Air (ZV) understands the importance of trips with four-legged friends and provides opportunities for their transport, but establishes strict rules to ensure the safety and comfort of all passengers. Before booking a ticket, you must ensure that your animal meets all the carrier's requirements.

In the Cabin (Hand Luggage)

Transport in the aircraft cabin is available for small animals that do not cause inconvenience to others. This is the safest way to transport cats and miniature dogs.

  • Carrier Dimensions: The container or soft bag must have dimensions not exceeding 40×30×20 cm (approximate standards allowing the carrier to be placed under the seat in front).
  • Maximum Weight: The total weight of the animal together with the carrier is usually limited to 8–10 kg.
  • Permitted Animals: Most often, only domestic cats and dogs are allowed.
  • Behavioural Requirements: The animal must behave calmly and not emit loud noises or unpleasant odours.
  • Limit: Usually, only one pet per passenger is permitted.

In the Hold (Checked Baggage)

If the weight or size of your pet exceeds the limits for hand luggage, it must be transported in a special compartment of the aircraft. This space is heated and pressurised, similar to the cabin.

  • Container Requirements: The cage must comply with IATA standards — be made of rigid plastic, have a secure lock, a metal door, and ventilation openings on three sides.
  • Animal Comfort: The size of the cage must allow the pet to stand at full height, turn 360 degrees, and lie down in a natural pose.
  • Equipment: The bottom of the container must be covered with absorbent material, and a water dispenser must be attached.
  • Restrictions: The maximum weight of the container with the animal is often limited to 32–45 kg (depending on the type of aircraft).

As Cargo

In some situations, transporting an animal is only possible through the cargo terminal. This is a separate procedure not linked to a standard passenger ticket.

  • When Required: For very large dogs, animals travelling unaccompanied by their owner, or when transporting species other than cats and dogs.
  • Special Requirements: Processing takes place through cargo agents, and the animal is handed over at the airport cargo terminal several hours before departure.
  • Procedure: Prior approval and booking confirmation from the airline's cargo department are required.

Necessary Documents

At the check-in counter, V Air staff will verify the presence of a complete set of documents. Transport will be refused without them.

  • International veterinary passport.
  • Health certificate (the form depends on the destination), issued by a veterinarian no earlier than 3–5 days before departure.
  • Valid rabies vaccination record (administered no less than 30 days and no more than a year before the flight).
  • Comprehensive vaccinations against viral diseases.
  • For international flights (for example, to Laredo), special export certificates and microchipping may be required.

Cost of Services

Pet transport is not included in the free baggage allowance and is always paid for additionally at fixed rates.

  • Transport in Cabin: This is the most budget-friendly option.
  • Transport in Hold: The cost is higher and depends on the weight of the animal together with the cage.
  • Route Dependency: Tariffs on international routes are usually higher than on domestic ones.

Preparation Tips

To ensure the flight involves minimal stress for the pet, start preparation in advance.

  • Accustom the animal to the carrier or cage several weeks before the flight so they perceive it as a safe place.
  • Do not feed the pet for 4 hours before departure to avoid motion sickness, but give a little water.
  • Place a familiar item with the owner's scent (a t-shirt or blanket) in the cage to reduce anxiety levels.
  • Walk the dog immediately before entering the airport terminal.

Restrictions

The airline reserves the right to refuse transport in certain cases.

  • Prohibited Breeds: Transport of brachycephalic dogs (pugs, bulldogs, Pekingese) in the hold is often prohibited due to the risk of breathing problems at altitude.
  • Aggressive Behaviour: Animals showing aggression towards people are not admitted for flight.
  • Health Condition: Pregnant females, nursing animals, or puppies/kittens younger than 3-4 months are usually not accepted for transport.
  • Exceptions: Service dogs and guide dogs accompanying passengers with disabilities are transported free of charge in the cabin provided they have the appropriate certificates and a muzzle.

Important: Airline transport rules may change. We strongly recommend contacting the V Air call centre or checking current requirements on the official website before purchasing tickets.

Loyalty Programme

Loyalty programme and passenger benefits

V Air's approach to rewarding its customers is built on principles of accessibility and simplicity. As a regional carrier, the company focuses not on complex multi-level point accumulation schemes, but on providing the most favourable fares and a convenient schedule for those who fly frequently. The main goal is to make air travel from the hub in San Luis Potosí comfortable and economical for every passenger.

Attention to Frequent Flyers

For travellers regularly flying on key network routes, for example, to Monterrey or Mexico City, the airline strives to offer special conditions. Although V Air may lack a classic bonus programme with plastic cards, loyalty is demonstrated through a flexible fare policy and seasonal offers that allow significant savings when booking early or purchasing return tickets.

Partner Network Development

Understanding its passengers' needs to expand flight geography, V Air actively works on developing cooperation with other participants in the tourism market. This includes:

  • Interline Agreements: Working on agreements with major air carriers allows passengers to plan complex routes with convenient connections, departing from regional airports such as Veracruz.
  • Tourism Partners: Cooperation with hotels and car rental services in popular destinations, including Laredo, opens access to comprehensive offers for holidays and business trips.

Corporate Opportunities

For business travellers and companies whose employees frequently use the airline's services, individual service conditions may be available. A stable schedule and high frequency of flights make V Air a reliable partner for business in the region, ensuring timely arrival for meetings and negotiations.

How to Find Out About Privileges

To ensure you don't miss the most profitable promotions and special fares, which often replace traditional bonus miles, passengers are recommended to:

  • Subscribe to the airline's official email newsletter.
  • Follow updates on the carrier's website and social networks.
  • Use the company's digital services to manage bookings, where personal offers often appear.

Services and Travel Classes

V Air (ZV) builds its service philosophy on the principles of accessibility and efficiency characteristic of budget carriers. The company's main task is to ensure passengers are delivered quickly and safely to their destination at favourable fares. Onboard service is organised to eliminate unnecessary costs while maintaining the necessary standards of comfort for short regional flights from the hub to San Luis Potosí.

Travel Classes

The airline's fleet features a single-class configuration — Economy Class. This solution is typical for low-cost carriers and allows for ticket price optimisation for a wide range of travellers. There is no separation into Business or First Class on V Air flights. All passengers are in equal conditions, receiving a standard set of services necessary for a comfortable flight on routes such as Monterrey or Mexico City.

Seat Configuration and Comfort

Aircraft cabins are equipped with ergonomic seats designed for short-haul flights. Since most routes in the network take between 1 and 2 hours, the seating configuration is oriented towards maximum capacity. The seat pitch corresponds to standard indicators for the budget segment. Seats usually have practical upholstery and are equipped with tray tables. Passengers are advised to consider the compact seating when planning their trip.

Food and Beverages

Meals are typically not included in the price of a basic V Air ticket. On short flights, for example, when flying to Veracruz, hot meals are not served. Passengers may be offered a paid Buy-on-Board service, including soft drinks, coffee, tea, and light snacks (crisps, chocolate, sandwiches). If you have a longer flight ahead, for example, an international flight to Laredo, it is recommended to have a snack beforehand or bring food with you, observing airport security rules.

In-flight Entertainment

Multimedia entertainment systems (IFE) with individual screens in seat backs are absent. The concept of budget travel assumes that passengers take care of their own leisure. It is recommended to download films, music, or books to personal mobile devices (smartphones, tablets) in advance to pass the time en route. On some flights, an airline magazine with information about destinations and services may be available.

Special Services

Despite the budget format, V Air cares about the needs of all categories of passengers and provides necessary special services upon prior request:

  • Passengers with Reduced Mobility: Assistance is provided during check-in, boarding, and disembarking, as well as storage of wheelchairs in the baggage hold. A request for service must be made no less than 48 hours before departure.
  • Unaccompanied Minors: The service of accompanying minors by airline staff may be available for an additional fee (requires clarification with the call centre).
  • Travelling with Infants: Children under 2 years old can travel on an adult's lap at a special fare.

Popular Destinations

The route network of V Air (ZV) is built with an emphasis on regional accessibility, where San Luis Potosí acts as the key transport hub. The carrier ensures regular connections between important economic centres and offers passengers convenient flight options both domestically and abroad. Below is a table of current routes, sorted by flight frequency.

From To Flights per 3 weeks
Monterrey (MTY) San Luis Potosí (SLP) 72
Mexico City (NLU) San Luis Potosí (SLP) 21
Mexico City (NLU) Veracruz (VER) 3
Veracruz (VER) Villahermosa (VSA) 3
Veracruz (VER) Minatitlán (MTT) 1
Monterrey (MTY) Laredo (LRD) 1

Booking Tips

Tips for travellers:

Travelling with the budget airline V Air (ZV) can be comfortable and cost-effective if you know a few simple rules. The low-cost model assumes that the passenger pays only for necessary services, so proper planning will help avoid unnecessary expenses and make the flight from the hub to San Luis Potosí or other cities as pleasant as possible.

Best Time to Book

To catch the lowest fares, it is recommended to buy tickets in advance. The optimal time for booking domestic flights, such as the popular route to Monterrey, is between 4 to 8 weeks before the departure date. Try to avoid flights on Friday and Sunday evenings — tickets for flights in the middle of the week (Tuesday and Wednesday) are usually cheaper. It is also worth considering public holidays and school breaks, when demand and prices traditionally rise.

Promotions and Special Offers

The airline often holds sales coinciding with the launch of new destinations or seasonal events. To not miss out on a deal, subscribe to the V Air newsletter. Discounts often appear spontaneously and are valid for a limited time. If you are planning an international flight, for example, to Laredo, monitoring promotions will help save a significant part of the trip budget.

Online Check-in

This is one of the most important stages for passengers of low-cost carriers. Online check-in (Web Check-in) usually opens 24–48 hours before departure and closes a few hours prior. It is strongly recommended to complete this procedure on the website or via the app in advance. This will not only save you time at the airport, sparing you from queues, but also protect you from possible additional fees for check-in at the counter, which many budget carriers practice.

Seat Selection

In basic fares, a seat is assigned by the system automatically during check-in. If you are flying as a group and want to sit together, or if legroom is important to you (relevant for tall passengers), it is better to pay for the seat selection service at the ticket booking stage. Purchasing this option at the airport before departure usually costs more.

Mobile App

Install the airline's official application on your smartphone before the trip. This is your main assistant en route: here you can store your boarding pass electronically (which eliminates the need to look for a printer), track flight status in real-time, and promptly receive notifications about gate changes, which is especially important in large airports such as Mexico City.

Travel Insurance

Given the strict ticket refund rules of budget airlines, taking out travel insurance is a sensible step. It is recommended to choose a policy that covers not only medical expenses but also risks associated with flight delays, lost baggage, or forced trip cancellation. This will ensure peace of mind and financial protection in case of unforeseen circumstances.

Company History

History and development of the airline:

The history of the V Air (ZV) airline is inextricably linked with the development of regional aviation and the desire to improve transport accessibility within the country. Founded as a response to the growing need for direct air travel between industrial centres and remote regions, the company chose the city of San Luis Potosí as its strategic centre. Since its inception, the carrier has relied on filling the niche of short and medium routes, which often remained unattended by major mainline airlines.

Formation and Network Expansion

In the early stages of development, V Air focused on building a reliable air bridge with key economic hubs. One of the most important milestones was the launch of regular flights to Monterrey. This destination quickly became a flagship, providing necessary mobility for the business community. Success on this route allowed the airline to move to the next stage of expansion — launching flights to the capital region, linking its hub with the airports of Mexico City. This event significantly strengthened the carrier's position in the domestic transport market.

Route Development in the Gulf of Mexico Region

Following the strategy of covering important regional nodes, the airline began to actively develop its presence in the east of the country. A significant step was the inclusion of the city of Veracruz in the route network, which became an important transit point. From here, the geography of flights expanded to the cities of Villahermosa and Minatitlán. These launches allowed for the creation of a convenient logistics chain along the coast, offering passengers an alternative to long ground journeys.

Fleet Evolution and Innovation

The V Air aircraft fleet was formed based on the specifics of the route network. To service short regional legs, modern and economical aircraft were chosen, capable of operating efficiently under conditions of high flight frequency. The company pays special attention to fleet renewal, introducing machines with improved environmental performance and comfortable cabins. The introduction of digital booking and check-in services also became part of the modernisation strategy, simplifying passenger interaction with the airline.

International Prospects

The modern stage of the carrier's development is characterised by expansion beyond domestic lines. The opening of flights to Laredo marked the beginning of international activity, opening new opportunities for cross-border tourism and trade. Today, V Air continues to analyse the market, striving to offer new routes while maintaining a focus on accessibility and flight regularity.

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