Bhutan Airlines

Bhutan Airlines (also known as Tashi Air) is not just a carrier, but your first guide to the mysterious Kingdom of Bhutan, known as the "Land of the Thunder Dragon." As the country's first private airline, it offers travelers access to majestic Himalayan peaks and unique Buddhist culture, providing an alternative to the state carrier. A flight with this company marks the beginning of an exciting adventure, immersing you in an atmosphere of sincere Asian hospitality even before landing in the picturesque Paro valley.

The airline's history began in 2011 with the goal of breaking the monopoly on air travel in the region and making Bhutan more accessible for international tourism. Today, Bhutan Airlines plays a key role in connecting the Himalayan kingdom with major transport hubs in Asia. The company's route network is strategically designed for convenient connections: flights link Bhutan with important destinations such as Bangkok, bustling Delhi, and colorful Kathmandu. Flights are also operated to Hong Kong, expanding options for travelers from East Asia.

The company's fleet consists of modern Airbus A319 liners. These aircraft are perfectly suited for operations in high-altitude conditions, combining reliability and comfort. In the cabin, passengers can expect service imbued with national flair: from flight attendant uniforms styled after the traditional kira dress to a special menu.

Particular attention at Bhutan Airlines is paid to flight safety. Paro Airport is considered one of the most challenging in the world for takeoffs and landings due to the surrounding mountain peaks, so the airline's pilots undergo strict special certification and possess exceptional skills in maneuvering through mountain gorges. The company's mission is to deliver guests to the "Kingdom of Happiness" with maximum comfort and peace of mind.

How to Contact Bhutan Airlines

Contacting Bhutan Airlines representatives is quite simple, despite the company's headquarters being located in the heart of the Himalayas. The carrier strives to maintain a high level of service, so you can count on assistance with ticket booking, itinerary changes, or baggage allowance inquiries both online and by phone.

Official Website

You will find the most up-to-date information on flights and services on the airline's official resource: www.bhutanairlines.bt. Please note that the site is presented in English.

Contact Details

• Official Website: bhutanairlines.bt
• Customer Support (Call Center): +975 77106011 (Hotline in Bhutan)
• Reservations Department: +975 2 334052
• Email for General Inquiries: info@bhutanairlines.bt
• Email for Reservations: reservation@bhutanairlines.bt
• Mobile App: Currently, the airline does not have its own mobile application; it is recommended to perform all operations via the official website, which is adapted for mobile devices.

Social Media

You can follow news, special offers, and schedule changes on the company's official pages:

• Facebook: Bhutan Airlines - Tashi Air Pvt. Ltd
• Instagram: @bhutanairlines
• X (Twitter): @BhutanAirlinesB

Offices and Representatives

The airline's headquarters is located in the city of Thimphu (Tashi Mall, Opposite Taj Tashi Hotel). The carrier also has representation in key points of its route network:

• Airport Office: Paro, Paro (PBH), main terminal building.
• India (Hub): Kolkata (CCU), international sales office.
• Thailand: Bangkok (BKK), representative office at Suvarnabhumi Airport.
• Nepal: Kathmandu (KTM), office of Society International Travel Services.
• India (Delhi): Delhi (DEL), representative office in Connaught Place.

Please note: Contact details, office addresses, and operating hours may change. We strongly recommend checking the latest information on the airline's official website before your trip.

Baggage Rules at Bhutan Airlines

Preparing for a flight to the Himalayas requires special attention to baggage, considering the changeable weather in the mountains and harsh high-altitude conditions. Bhutan Airlines offers its passengers quite generous baggage allowances, allowing travelers to plan their trips comfortably, whether for a short visit or a long expedition.

Cabin Baggage

Regardless of the travel class, each passenger is allowed to bring one piece of hand luggage on board. This allows you to keep your most valuable items and documents with you.

• Weight: The maximum allowable weight is 7 kg.
• Dimensions: The bag dimensions must not exceed 55 cm x 40 cm x 20 cm so that it fits easily in the overhead compartment.
• Additional Items: Beyond the allowance, you can take a small handbag, laptop bag, camera, or umbrella free of charge.

Checked Baggage

Bhutan Airlines stands out with generous free baggage allowances, which is especially appreciated by tourists heading for trekking.

• Economy Class: Passengers can check in up to 30 kg.
• Business Class: The allowance is increased to 40 kg.
• Infants (without a seat): Allowed up to 10 kg of baggage plus one collapsible stroller.

Please note that the weight of a single piece of baggage must not exceed 32 kg in accordance with international occupational safety regulations for handlers.

Excess Baggage

If your suitcases weigh more than the established allowance, a surcharge will apply. Rates are calculated for each kilogram of excess weight and depend on the specific route. For example, the cost for 1 kg of excess weight on a flight from Bangkok to Bhutan will differ from the rate on a short flight if you are traveling via the hub in Kolkata. You can pay for excess baggage at the check-in counter at the airport, but it is recommended to arrive early to have time to process all receipts.

Sports Equipment and Musical Instruments

Travelers often bring equipment for active mountain holidays. Bhutan Airlines has clear rules for such items:

• Sports Equipment: Bicycles, golf sets, and ski equipment are transported for a separate fee or included in the free baggage allowance if the fare permits. The airline must be notified of large equipment transport no later than 24 hours before departure.
• Musical Instruments: Small instruments can be taken into the cabin as hand luggage if they fit within the dimensions. Transporting large instruments (e.g., cellos) in the cabin requires purchasing an extra seat (CBBG). Otherwise, the instrument must be checked in a hard case (fragile cargo).

Prohibited and Restricted Items

Flight safety in mountainous terrain is an absolute priority. It is strictly forbidden to transport explosives, flammable liquids, and compressed gases in any baggage.

Important Note for Tourists:

• Power Banks and Lithium Batteries: Permitted only in carry-on baggage. Checking them in is strictly prohibited due to fire risk.
• Customs Regulations: When flying to Paro, remember Bhutan's customs rules. Importing tobacco products is permitted only for personal use with the payment of a high duty (up to 200%). The sale of tobacco within the country is prohibited. Ensure you declare cigarettes to avoid heavy fines.

Baggage Packing Tips

When planning a flight, for example, via Delhi or Kathmandu, consider that your baggage will pass through several transit zones.

1. Protection: Use TSA combination locks and protective wrapping to prevent accidental opening of bags during transport.
2. Labeling: Be sure to attach a tag with your name and phone number. A bright ribbon on the handle will help you recognize your suitcase faster on the carousel.
3. Valuables: Never check in money, jewelry, important documents, or necessary medication. Always keep them in your carry-on.
4. Equipment: If you are flying from Hong Kong with transfers, ensure fragile souvenirs are securely packed in bubble wrap and placed in the center of the suitcase between layers of clothing.

Travelling with Animals on Bhutan Airlines Flights

Bhutan Airlines is understanding towards pet owners, allowing pets to travel to the "Land of the Thunder Dragon." However, given the specifics of mountain flights to Paro and the types of aircraft used, the carrier imposes strict requirements for the safety and comfort of four-legged passengers, which must be studied in advance.

Transport Options

Depending on the weight and size of your pet, the airline offers three methods of transport. Choosing the right option guarantees peace of mind for you and safety for the animal.

In the Cabin (Hand Luggage)

This option is suitable for the smallest companions who can stay close to their owner throughout the flight.

• Carrier Dimensions: The container or bag must be compact (approximately 40×30×20 cm) to fit freely under the seat in front.
• Maximum Weight: The total weight of the animal together with the carrier must not exceed 7-8 kg (it is recommended to verify the exact figure when booking).
• Permitted Animals: Usually, only cats and small dogs are allowed.
• Restrictions: The animal must be able to stand up and turn around freely in the carrier.
• Limit: The number of animals in the cabin on a single flight is strictly limited, so you need to book a spot in advance.

In the Hold (Checked Baggage)

If your pet exceeds the limits for cabin transport, it will fly in a special heated section of the cargo hold.

• Container Requirements: The cage must be rigid (plastic/metal), compliant with IATA standards, have a secure lock, and ventilation on three sides.
• Weight and Size: Animals are accepted if their weight together with the cage does not exceed the allowable limits for baggage handling (usually up to 32-45 kg per piece).
• Conditions: The baggage compartment is pressurized and heated; the temperature is maintained at a comfortable level.
• Documents: The cage must have a "Live Animal" sticker and the owner's contact details.

As Cargo (For Large Animals)

This method is used in special cases where standard transport is not possible.

• When Required: For very large dogs, exotic animals, or if the animal is flying unaccompanied.
• Requirements: Processed through the cargo terminal, requires a reinforced cage and a special customs declaration.
• Booking: Must be coordinated with the Bhutan Airlines cargo department at least a few days before departure.

Necessary Documents

At check-in, whether departing from Bangkok or any other point, staff will thoroughly check the paperwork.

• Veterinary Passport of international standard with information about the owner and the pet.
• Health Certificate (Form No. 1 or equivalent), issued by a veterinarian no earlier than 3-10 days before departure (depending on the destination country).
• Vaccination: Valid rabies vaccination (administered not less than 30 days and not more than 12 months before the flight) and other comprehensive vaccinations.
• International Certificates: Import/Export Permits required by the laws of Bhutan, India, or Nepal.

Cost of Services

Animal transport is not included in the free baggage allowance and is paid separately. Prices are indicative and subject to change.

• In the Cabin: A fixed fee is charged, or payment is made as excess baggage by weight (including the cage).
• In the Hold: Usually calculated based on the total weight (animal + cage) according to Excess Baggage Rates, which depend on the flight distance.
• Route Dependency: Flights via the hub in Kolkata may have different pricing than direct flights.

Preparation Tips

To ensure a smooth flight, start preparing in advance.

• Carrier: Accustom the animal to the container several weeks before the flight so it feels safe.
• Cage Bottom: Be sure to lay down absorbent pads and place a favorite toy or item with the owner's scent.
• Feeding: Do not feed the pet heavily 4-6 hours before departure to avoid motion sickness, but offer a little water.
• Stress Reduction: Consult a veterinarian about the possibility of using mild herbal sedatives.

Restrictions

The airline reserves the right to refuse transport in the following cases:

• Prohibited Breeds: Brachycephalic dogs and cats (with flat faces: Pugs, Bulldogs, Persian cats) may not be allowed to fly due to the risk of respiratory problems at altitude.
• Aggressive Animals: Fighting dog breeds or animals showing aggression may not be accepted on board.
• Age: Puppies and kittens younger than 3-4 months (usually until the course of vaccinations is completed).
• Exceptions: Service dogs and guide dogs travel free of charge in the cabin provided they have special documents and a muzzle.

Important: Rules for importing animals into Bhutan and transit countries can be very complex. We strongly recommend contacting a Bhutan Airlines representative and the consulate of the destination country to clarify current requirements before purchasing tickets.

Tashi Miles Loyalty Program

For frequent flyers choosing flights to the Himalayas, Bhutan Airlines has developed its own reward program called Tashi Miles. It is designed to make travel to the "Kingdom of the Thunder Dragon" more comfortable and rewarding. Unlike standard alliances, a unique tier system operates here, reflecting the company's philosophy of hospitality.

Tashi Miles Membership Tiers

A member's status depends on the number of miles accumulated over a certain period. The grading system includes four levels, each opening access to new privileges when flying through Paro and other cities in the route network.

• Tashi Red: The base level, assigned automatically upon registration in the program. It allows you to start earning miles for every flight taken and receive news about the airline's special offers.
• Tashi Orange: The first step of elite status. Holders of "Orange" cards receive priority on the waiting list when booking tickets, which is especially relevant during the high tourist season.
• Tashi Yellow: A level for active travelers. The main advantage is an increased free baggage allowance (an additional 10–20 kg to the standard allowance), allowing you to transport souvenirs or equipment comfortably.
• Tashi Black: The highest elite status for the most loyal clients. Black card holders enjoy the maximum set of privileges: access to business lounges at partner airports, maximum additional baggage allowance (up to +30 kg), and priority service at all stages of travel.

Earning and Redeeming Miles

Miles are credited for every flight on the airline's scheduled services. The number of points depends on the booking class and route distance. For example, a flight from a major hub like Kolkata, or a long flight from Bangkok, will bring more bonuses to the member's account.

Points accumulated in the Tashi Miles program can be exchanged for a range of useful services:

• Award Tickets: Issuing free flights (only taxes are paid) to popular destinations, including flights to Delhi or Kathmandu.
• Class Upgrade: The opportunity to upgrade comfort from economy to business class, subject to seat availability.
• Excess Baggage Payment: Using miles to pay for excess weight, eliminating additional cash expenses at the airport.

How to Join

You can join the Tashi Miles club for free by filling out the registration form on the official Bhutan Airlines website or by asking flight attendants during a flight, for example, on the way to Hong Kong. After registration, you will receive a personal membership number, which must be provided with every flight booking for correct mileage accrual.

Services and Cabin Classes

A journey with Bhutan Airlines is not just a flight, but a first introduction to Bhutanese hospitality. Although the airline is a small boutique carrier, the level of service on board its Airbus A319 liners meets high international standards. The crew, dressed in national costumes, creates an atmosphere of tranquility and comfort characteristic of the "Land of Happiness."

Cabin Classes

The airline offers a two-class cabin configuration. Please note that First Class is not available on this carrier's flights, but the Business Class level will satisfy the needs of the most discerning travelers.

• Business Class (Premium Class): The premium cabin is located at the front of the aircraft and is designed for a limited number of passengers (usually 8 seats). Seats are arranged in a 2-2 configuration, providing more personal space and width compared to standard rows. Passengers in this class enjoy priority check-in, access to business lounges at departure airports (for example, in Bangkok or Delhi), and personalized service on board.
• Economy Class: The main cabin offers a classic 3-3 layout. The seats are designed to ensure comfort even during long flights. The seat pitch is sufficient for comfortable legroom, and the cleanliness and tidiness of the cabin are always top-notch. This is an excellent choice for tourists planning a budget trip to Paro.

Food and Beverages

The gastronomic experience is an important part of flying with Bhutan Airlines. Even on short flights, such as the flight from the hub in Kolkata, passengers are offered meals.

The menu usually includes a choice of vegetarian and meat dishes, combining elements of Continental, Indian, and traditional Bhutanese cuisine. Travelers can try spicy snacks and hot lunches. The beverage assortment includes juices, sparkling water, tea, and coffee, as well as a selection of other drinks (depending on the route and time of day). Hot tea is particularly popular, warming you up as you approach the snowy peaks.

In-flight Entertainment

On board Bhutan Airlines aircraft, there are typically no individual multimedia screens in the seatbacks, which is common for many regional carriers in the Himalayas. However, passengers will not be bored:

• Window Views: This is the main "entertainment" of the flight. Flying over the Himalayas, especially on routes from Kathmandu, offers breathtaking panoramas, including views of Everest, Kanchenjunga, and Jomolhari. Pilots often announce when and on which side of the aircraft the famous peaks are visible.
• In-flight Magazine: In the seat pocket, you will find the branded magazine "Tashi Delek," which publishes interesting articles about the culture, festivals, and nature of Bhutan, helping to plan your leisure time upon arrival.

Special Services

The airline cares for all categories of passengers, providing necessary support upon prior request:

• For Children: Families with children are welcome on flights. Special seat belts are provided for infants. If you are flying from a distant point, for example via Delhi, the crew will assist in heating baby food. The Unaccompanied Minor (UM) service is available for children traveling without parents and requires arrangement when purchasing the ticket.
• Passengers with Reduced Mobility: Assistance with boarding and disembarking is provided at airports and on board, including the provision of a wheelchair (WCHR). It is important to notify the airline of the need for special assistance at least 48 hours before departure.
• Special Meals: If you have specific dietary preferences or medical requirements, you can order a special menu (e.g., diabetic, gluten-free, or strict vegetarian) when booking your ticket or through customer support.

A flight with Bhutan Airlines is a combination of reliability and sincere care, setting the right mood before meeting the amazing world of the Himalayas.

Popular Airline Destinations

Bhutan Airlines' route network is structured to ensure travelers have the most convenient access to the closed Himalayan kingdom via key Asian metropolises. Kolkata serves as a crucial transit hub for connections, linking flights from Southeast Asia with the Paro valley. Below are flight statistics for the carrier's main destinations over the past three weeks.

Booking Tips and Flying with Bhutan Airlines

Traveling to the "Land of the Thunder Dragon" requires careful planning, as air travel to Bhutan is limited by complex geographical conditions and tourism regulations. To ensure your flight with Bhutan Airlines is as comfortable as possible, we have prepared a number of practical recommendations.

Best Time to Book

Demand for tickets to Paro is highly seasonal. Peak periods occur in spring (March–May) and autumn (September–November), when the weather in the Himalayas is clear and colorful tshechu festivals take place.

• Book in Advance: Given that the airline's fleet is small and the number of flights is strictly limited (for example, only about 6 flights from the hub in Kolkata over several weeks), it is recommended to purchase tickets for the high season 3–6 months before the trip.
• Off-Season: If you want to save money and avoid crowds, consider flying in the winter months (January–February) or summer. During this time, fares may be lower, and seat availability on popular routes, such as Bangkok — Paro, is significantly higher.

Seat Selection Secrets: Hunting for Views

A flight to Bhutan is one of those rare occasions where seat selection is critical. The main attraction of the flight is outside the window—the panorama of the Himalayan range.

• Flight TO Bhutan: If you are flying to Paro from the west (from Delhi or Kathmandu), be sure to choose seats on the left side (window, row A). It is from here that unforgettable views of Everest, Lhotse, and other eight-thousanders open up.
• Flight FROM Bhutan: When departing from Paro in the opposite direction, the best mountain views are available to passengers sitting on the right side (row F).
• Tip: Window seats are taken first. Try to select a seat immediately when purchasing a ticket or as early as possible during check-in.

Check-in and Mobile Services

Bhutan Airlines' technological capabilities are developing but have their own specifics that modern travelers should be aware of.

• Online Check-in: The Web Check-in function is available on the airline's official website. It usually opens 24 hours before departure. We strongly recommend completing it in advance to secure your desired window seat.
• Mobile App: Currently, the airline does not have its own mobile app. All booking management and flight status checks should be done via a browser on a smartphone or computer.
• At the Airport: Even with electronic check-in, print your itinerary receipt and boarding pass. At departure airports such as Hong Kong or Delhi, security services often require paper copies of documents to enter the terminal.

Connections and Transit

Since there are no direct flights to Bhutan from Europe or America, most tourists fly with a transfer. Use flight frequency data for planning:

• The most popular transit route is via Bangkok (Suvarnabhumi Airport), from where the highest number of connecting flights operate.
• If you are planning a complex route, for example Delhi — Kathmandu — Paro, allow enough time for the transfer (minimum 3–4 hours). Weather in the mountains is changeable, and flight delays are not uncommon.

Travel Insurance

Bhutan is a mountainous country, and standard medical insurance may not be sufficient.

• Coverage: Ensure your insurance policy covers medical evacuation by helicopter. In case of altitude sickness or injury in remote areas, this may be the only method of rapid transport.
• Flight Delay: Given the weather conditions at Paro Airport (flights operate only in daylight and good visibility), it is recommended to include coverage for flight cancellation or delay risks to compensate for hotel expenses during forced stopovers.

History and Development of Bhutan Airlines

The history of Bhutan Airlines is an inspiring example of how private initiative was able to transform the transport map of one of the most closed countries in the world. Founded under the aegis of the Tashi Group conglomerate, the company became the first private air carrier in the Kingdom, breaking the long-standing monopoly of the state airline and opening a new chapter in the development of Bhutanese tourism.

Officially, the company was established in 2011 under the name Tashi Air. The first steps were aimed at developing domestic connections: the airline began operating flights between the western and eastern regions of the country. However, harsh high-altitude conditions and logistical difficulties led to a temporary suspension of flights. Management made a strategic decision to reorient towards the international market, which became a turning point in the carrier's fate.

A new era began in October 2013, when the company, under the refreshed brand Bhutan Airlines (B3), launched its first international commercial flight. The debut destination was Bangkok, which remains a vital transit hub for tourists heading to the Himalayas today. This event marked the end of the state monopoly on international flights and gave travelers a choice.

A key factor in success was the strategic formation of the route network. The airline bet on India, where the city of Kolkata became the carrier's most important foreign hub, ensuring regular passenger transit. Soon, the flight geography expanded: flights appeared connecting the capital of Bhutan with major metropolises such as Delhi and the capital of Nepal — Kathmandu. A significant achievement was the opening of seasonal and charter programs, including flights to Hong Kong, which attracted a stream of tourists from East Asia.

The evolution of the Bhutan Airlines fleet is inextricably linked to the complexity of flying into its home airport, Paro, which is listed among the most extreme air harbors in the world. In the early stages, the company used aircraft on "wet lease" (with crew) from partners. However, as competencies grew, the carrier switched to operating its own Airbus A319 liners. These machines, equipped with powerful engines and special wingtips (sharklets), are ideally suited for maneuvering in narrow gorges and taking off from high-altitude runways.

Today, Bhutan Airlines continues to develop, implementing modern service standards. The company positions itself as a "boutique airline" where every passenger feels personal attention. Despite the absence of major mergers and acquisitions typical of global giants, B3 maintains stability thanks to the support of its parent company, Tashi Group, and the unwavering demand for travel to the mysterious "Kingdom of Happiness."